Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottinghamshire

Stunning hotel, great central location

Posted Sep 22, 2014
Pros: From the moment we arrived at the hotel, we were made to feel special. The suite we had was immaculate and added luxury and comfort to our stay
Cons: No issues at all
Location: Great central location on a quiet side street near to the Arc de Triomphe, walking distance to many sightseeing locations
This was our first stay in Paris which was made special by our stay at this hotel. From the moment you arrive the staff make you feel welcome and that nothing is too much trouble. We had a suite on the 4th floor which was immaculate and provided the comfort we needed after a long day sightseeing. We ate in the restaurant which was delicious and again the staff was professional and very attentive. We hope to return again soon
5 out of 5
Recommended
for Couples
by A verified traveler from Northampton

Excellent hotel, beautiful room of high comfort.

Posted Aug 24, 2014
Pros: The comfort, the decor, the location, staff, the room was gorgeous, well laid out, so comfortable and was a perfect retreat after a day in Paris.
Cons: I'd struggle to make a recommendation for improvement. Sorry, thank you and well done!
Location: Perfect, we were at the Arc De Triomphe in 5 mins and therefore at the top of the Champs Elysses. Same distance from the Metro.
The hotel is beautiful and was perfect for our honeymoon. The location was excellent, truly warm and comfortable and a perfect retreat.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Kazakhstan

Good location off Champs Elysees

Posted Jul 15, 2014
Pros: Location and staff.
Cons: There should be a a la carte lunch option on Sundays (not just brunch).
Location: Next to Champs Elysees in the heart of things.
We arrived to find that somebody with a similar name had been booked into our hotel room (it was a first for me) but the hotel managed with the challenge well and recovered our invites to the Versace show from the room and moved us. I always love Sofitel beds, and the location was great, quiet but close to the center of things. Staff were very good especially the barman who was great fun.
Comment from Hotel Management
Jul 18, 2014 by Amel Bibi Triki, Hotel Management
Dear Steve, First of all we would like to thank you for taking the time to share your experience with us. We are pleased to hear that you have enjoyed tour Sofitel My Bed concept and the hotel'services, since your comfort and well-being is our highest value. We look forward to welcome you back in your parisian home
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

A nice hotel, convenient location

Posted Jul 13, 2014
Pros: Modern contemporary , convient location.
Cons: The bed linen is hard and cheap.
Location: Very close the the metro station, Champs elyees and near by has few nice bistrol, yummy food and reasonable price.
We stayed for 4 nights, part from the first night the room was not the one we were expecting, there has a bathtub, but no shower screen or shower curtain, basically you have to sit in a bathtub to have a shower. And the room was very small and tight. Lucky, we be able to switch to another room next day, it was far better. Their concierge stuff were nice , warm and very helpful. By the way, don't order the cocktail from their restaurant so expensive, they charged €20 per glass.
Comment from Hotel Management
Jul 18, 2014 by Amel Bibi Triki, Hotel Management
Dear Ingrid, First of all we would like to thank you for taking the time to share your experience with us. I am very sorry to read that your room did not meet your expectations during the 1st night; regarding the Bathtub, it is true that some of our rooms have a shower and a bathtub, we would have asked you during check-in what your preference was; we really apologize for this and we hope that the other room met your expectations in terms of comfort and well-being. We look forward to welcome you back in your parisian home. Best Regards,
5 out of 5
Recommended
by Bruce from South Africa

Great hotel

Posted Jun 10, 2014 on Hotels.com
Great hotel with great location. Very private. Concierge was very helpful even finishing us tickets for Roland Garros. Breakfast could be better
Comment from Hotel Management
Jun 11, 2014 by Amel Bibi Triki, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel for Paris sightseeing

Posted Jun 2, 2014
Very nice hotel with staff willing to go the extra mile. Lovely stay in Paris would defiantly visit again.
Comment from Hotel Management
Jun 2, 2014 by Amel Bibi Triki, Hotel Management
Dear Guest, First of all we would like to thank you for taking the time to share your experience with us following your stay with us. We are very pleased to hear that you have enjoyed your experience with us, as you comfort and wellbeing is our main priority. We look forward to welcome you back soon. Best Regards
4 out of 5
Recommended
for Everyone
by S from Toronto

Luxury hotel in great location

Posted May 26, 2014
We stayed at the Sofitel Arc de Triomphe for 3 nights in a room with a king bed. The room was quite big by Paris standards, very modern and clean. As expected, the bed was incredibly comfy. The hotel location is amazing - it's a 2min walk to the Champs D'elysees. Arc de Triomphe and the metro but its located on a really quiet side street so it's very quiet at night. Hotel staff was wonderful. We would stay here again for sure
Comment from Hotel Management
Jun 2, 2014 by Amel Bibi Triki, Hotel Management
Dear Guest, First of all we would like to thank you for taking the time to share your experience with us following your stay with us. We are very pleased to hear that you have enjoyed your experience with us, as you comfort and wellbeing is our main priority. It will be a real to welcome you back in your parisian home. Best Regards
4 out of 5
Recommended
for Everyone
by Lloyd from Singapore

Nicely renovated hotel. High Paris room rate

Posted May 19, 2014
Good service. Coffee while waiting for room to be ready. Valet parking service
Comment from Hotel Management
May 20, 2014 by Amel Bibi Triki, Hotel Management
Dear Guest, We would like to thank you for having taken the time to give us your remarks regarding your stay at the Sofitel Arc de Triomphe. Allow us to express our thanks for the excellent rating you gave upon the hotel and your kind compliments upon our services. We are delighted to read that you enjoyed your stay in our establishment. Your comments are most valuable for us as our main objective is your well-being and entire satisfaction. We look forward to having the pleasure of welcoming you soon again and remain, Yours faithfully,
5 out of 5
Recommended
for Couples
by George& Paula from Bath U K

SPRING TIP TO PARIS

Posted May 9, 2014
Pros: Hotel decor & ambience is apparent from when you arrive The staff are ALL excellent , Attentive, Friendly Helpful , Professional & Polished from
Cons: Do not alter anything
Location: Location is very pleasant & very convenient 350 mtrs from Arc deTriomphe & Champs elysees
This is just one lovely Hotel , Obviously recently renovated .Location is perfect 350 mtrs from Arc de Triomphe & Champs Elysees. just set back from Ave Friedland. We had read the reviews before booking which all lived up to their great reviews We stayed 4 Nights & we just loved it . We have stayed in Paris several times before in some vey nice hotels. From now on we will always return to this Sofitel and look foward to our next stay Rooms compact but very nicely furnished & nice Bathroom Reception area Bar & Restaurant very nice atmosphere Bar service very smooth & silky (special compliments to "Jermaine") & also to the Receptionist who used to work at thr Devon Hotel in Exeter. I am sorry i have forgotten his name. He was a pleasure to meet & he added to our enjoyment of our stay
Comment from Hotel Management
May 20, 2014 by Amel Bibi Triki, Hotel Management
Dear guest, We would like to thank you for having taken the time to give us your remarks regarding your stay at the Sofitel Arc de Triomphe. Allow us to express our thanks for the excellent rating you gave upon the hotel and your kind compliments upon our staff and the hotel. We are pleased to read that you enjoy your stay with us. Your comments are most valuable for us as our main objective is your well-being and entire satisfaction. We look forward to having the pleasure of welcoming you soon again and remain, Yours faithfully,
4 out of 5
Recommended
for Getaway With Friends
by Mark from Canada

Very good but pricey

Posted Feb 3, 2014 on Hotels.com
Friendly staff who went above and beyond for our comfort. 2 bad things: - The heating was broken in our room for a long time. - The hotel ran out of food overnight for room service.
Comment from Hotel Management
Apr 16, 2014 by Amel Bibi Triki, Hotel Management
Dear Guest, We sincerely regret the inconvenience you experienced at several levels in our property. Please be assured that this happening is not typical of the service we wish to offer and that further steps have been taken in order to avoid any reoccurrence of this nature in the future. We very much appreciate your feedback which will certainly assist us in ensuring that our standards are properly handled and maintained at all times. I hope in this way to restore your confidence in the Sofitel Arc de Triomphe in the future. I reiterate my apologies and hope to have the pleasure of welcoming you very soon again. We hope to have the pleasure of welcoming you soon again and remain, Best Regards,