Ratings based on 308 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from gy

Posted Jul 13, 2015
Could not have been better. Everything was great, no problems at all.
Comment from Hotel Management
Jul 28, 2015 by Sofitel Arc, Hotel Management
Dear guests, We thank you for your excellent rating following your recent stay at the Sofitel Paris Arc de Triomphe and are delighted to read that you enjoyed it a lot. We hope to have the pleasure to welcome you back in the future. Sincerely, Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel near the heart of Paris.

Posted Jul 10, 2015
Pros: Proximity to Arc de Triomphe and Champs Eylsees - very close but on a very quiet street.
Great hotel with wonderful staff. The room were tastefully designed and very comfortable.
Comment from Hotel Management
Jul 22, 2015 by Sofitel Arc, Hotel Management
Dear Guests, We thank you for your positive comments following your stay at the Sofitel Paris Arc de Triomphe and hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jun 4, 2015
This is the second time we've been to this hotel. The rooms are great, housekeeping is top notch, but the front desk is in another league. Luckily we only have to deal with them twice, once during check-in and once during check out. I felt incompetence is a little strong to describe them, but it's fairly close. The food from room service is only so-so if you decide to embark on that route. We will be back again if we visit Paris. I hope they would have fixed the front desk issues by then.
Comment from Hotel Management
Jun 10, 2015 by Sofitel Arc, Hotel Management
Dear guest, We thank you for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe. We duly took note of your positive remarks as well as your mixed feelings on some points. Be assured that those have been transmitted to the services concerned so as to undertake the necessary actions. Despite these issues, we thank you for your confidence and look forward to welcoming you back in the future. Sincerely, Public Relations Manager
4 out of 5
Recommended
for Couples
by A verified traveler from Dubrovnik

Would stay there again!!!

Posted May 18, 2015
Pros: Otherwise good hotel service, and far from main road so not much noise at night!!!
Cons: I had only trouble with a landline phone installed in a room, it was a bit out of date, by it looks, no chance to communicate if someone is calling
Location: Location is the best part about this hotel along with its rooms!
Overall I was very pleased with my stay at this hotel, I had only trouble with landline phone installed in a room, it was a bit out of date, no chance to communicate if someone is calling.
Comment from Hotel Management
May 28, 2015 by Sofitel Arc, Hotel Management
Dear guest, We thank you for your very positive feedback following your recent stay at the Sofitel Paris Arc de Triomphe. Please accept our sincere apologies for the inconvenience encountered with the telephone in your room. We thank you for your confidence despite this point and look forward to welcoming you back in a near future. Sincerely, Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel near the Arc de Triomphe

Posted May 18, 2015
We were greated by a friendly and helpful staff. The hotel is located close to Champs Elysees and fantastic restaurants. The hotel is modern and very well kept. The staff was professional and very eager to assist with all our needs. The concierge desk was very helpful. We were able to buy tickets to the Louvre and they even included tips to bypass the long lines which saved us hours on our last day in the city. Also, we were upgraded to the duplex suite which was gorgeous and had a great (partial) view of the Eiffel tower. Even if we are never upgraded again, we look forward to staying there on our next trip to Paris.
Comment from Hotel Management
May 28, 2015 by Sofitel Arc, Hotel Management
Dear guest, We thank you for your excellent rating following your recent stay at the Sofitel Paris Arc de Triomphe. We were particularly touched by your comment regarding the kindness and professionalism of our teams as these are part of our major concerns on which we are working daily. Be sure that your comments will be shared with our staff. We look forward to welcoming back in a near future. Sincerely, Public Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
Wir machten eine Städtereise nach Paris. Das Hotel liegt in einer zentralen Lage und es ist vom Komfort und vom Service her excellent. Beim nächsten Aufenthalt wird es wieder das Sofitel
Comment from Hotel Management
May 13, 2015 by Sofitel Arc, Hotel Management
Dear guest, We thank you for your very good feedback following your stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Tanzania

Amazing hotel, choose room wisely!

Posted May 5, 2015
Pros: Loved the location, all the restaurants and staff attention to detail.
Cons: The rooms with a tub and shower combination are not the greatest. water splashes everywhere and tubs generally drain slower so lots of water buildup.
Great hotel, spectacular standards! Rooms are spacious and very comfortable. Right near the Arc de Triomphe, so shopping and sightseeing is all a stones throw away. We had problems with the tub, so they changed us to a room with just a shower, MUCH better. The concierge is awesome, the team really looked after us, making it a memorable trip.
Comment from Hotel Management
May 13, 2015 by Sofitel Arc, Hotel Management
Dear guest, We thank you for sharing your experience following your recent stay at the Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Excellent location very near the arc de triomphe

Posted Apr 8, 2015
Great location, comfortable bed and good amenities. It is pricier but I think that is a given as it is so close to les champs élysées.
Comment from Hotel Management
Apr 10, 2015 by Sofitel Arc, Hotel Management
Dear Guest, We thank you for sharing your experience following your recent stay at the Hotel Sofitel Paris Arc de Triomphe. We are delighted to read that you enjoyed it a lot and hope to have the pleasure to welcome you back in a near future. Sincerely, Public Relations Manager
4 out of 5
Recommended
for Business Travelers
by Marie Jeannette from Paris

Très bien

Posted Apr 7, 2015 on Hotels
Rien à dire, l'hôtel a toutes les qualités d'un Sofitel
Comment from Hotel Management
Jun 13, 2015 by Amel Bibi Triki, Hotel Management
Chère cliente, Nous vous remercions d'avoir partagé votre expérience suite à votre récent séjour au Sofitel Paris Arc de Triomphe. Nous sommes ravis de lire que vous avez grandement apprécié celui-ci et espérons avoir le plaisir de vous recevoir à nouveau très prochainement. Très cordialement, Responsable Relations Publiques
5 out of 5
Recommended
for Families
by LUTFI from السعودية

ممتاز

Posted Mar 29, 2015 on Hotels
الجناح صغير 35م2
Comment from Hotel Management
Jun 6, 2015 by Amel Bibi Triki, Hotel Management
Dear guest, We thank you for your excellent rating and we hope to have the pleasure to welcome you back in near future. Sincerely, Public Relations Manager