Ratings based on 183 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Decent 5* hotel in Paris

Posted Sep 10, 2014
Pros: The room was top class, no expense spared.
Cons: Bar prices were expensive, 30 euro for a beer and a gin and tonic!
Location: Good location if you are happy using the underground.
Room was awesome (we got the bigger room), the coffee machine broke twice but at checkout they took off out minibar bill because of this so we felt happy about that. The hotel is very handy for the underground but taxi's back to the hotel can be expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Excellent

Posted Sep 8, 2014
Big thank you to the management who made the stay so special. This hotel knows how to treat guests. I had a fantastic time. The rooms are spacious and very clean. Simply excellent. I must thank Robin the guest manager for upgrade and special touches. This is the best hotel I have ever stayed in.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia.

Nice hotel - close to metro.

Posted Jul 16, 2014
Pros: Location near metro.
Good hotel - a little away from the city buzz but 2 minutes walk from metro makes it sort of convenient and good value for money. Didn't eat at the hotel as the breakfast seemed very expensive. Very friendly staff and nice comfortable room.
Comment from Hotel Management
Jul 29, 2014 by Sofitel, Hotel Management
Dear Guest, Thank you for sharing your feedback with us on Expedia. We are glad that you enjoyed our location next to the metro line and that our service and staff has met your expectations. We look forward to welcoming you back in a near future. Yours sincerely, Sofitel Paris La Défense
5 out of 5
Recommended
for Families
by A verified traveler from Atlanta

Excellent location and value

Posted Jul 13, 2014
Pros: The combination of location, service, and comfort is probably the best value in Paris.
Cons: See taxi service above. If some of the rooms connect, it would be better for families. The hotel did accomodate us by giving us adjacent rooms-Thanks
Location: Very convenient walk to the Metro station. We can be in the heart of Paris within 15 minutes. Also convenient walk (6 min) to a large shopping mall
This hotel was very comfortable, and the service was exceptional. The staff was very helpful in everything from planning our trip to Versailles/explaining the Metro system, to recommending restaurants, to planning our day. The only suboptimal experience we had was getting taxi service for a larger taxi for 5 people with luggage. Even though the staff worked hard to reserve this larger taxi the day before, the taxi service in Paris is difficult to predict, based on traffic conditions and availability of the larger taxi. Nevertheless, the main bell captain and staff worked hard with multiple phone calls and found us a taxi in time, when the original one didn't show up. We made it to the train station in time, but it was close. Our recommendation: if there are more than 4 people in your family, it would be better to reserve a private transfer, even though it's more expensive.
Comment from Hotel Management
Jul 29, 2014 by Sofitel, Hotel Management
Dear Anita, We very much appreciate your comments regarding your stay at Sofitel Paris La Défense. It is always a pleasure to receive such a positive feedback. We will share your comments with our team, and we are sure that it will serve as an encouragement to all of our staff. However, we would like to sincerely apologize that taxi service did not meet your satisfaction. As we strive to continuously improve the quality of our services, your observation will allow us to ensure an impeccable service experience in the future. We hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Paris La Défense
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent stay

Posted Jul 10, 2014
Everything was brilliant from the arrival into the hotel until check out. The hotel staff were very friendly and we got everything we wanted. A memorable experience. The proximity to the station was great too.
Comment from Hotel Management
Jul 15, 2014 by Sofitel, Hotel Management
Dear Krishnan, Thank you so much for taking time to write us such a positive review. It makes us very happy to hear that you had a memorable experience. We look forward to welcoming you again soon, it will definitely be our pleasure to have another opportunity to show you the gracious hospitality of Sofitel Hotels. Yours sincerely, Sofitel Paris La Défense
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent Stay

Posted Jul 9, 2014
Pros: Reception, Room, Staff from the Reception to the Room attendants - easy and respectful
Cons: NA
Location: Easy access to the Metro and Paris in general, if staying for a few days - advise a Metro Transport day/s pass - makes exploring easy and affordable
The Hotel and staff where above reproach, easy check in, staff very helpful and informative, nothing but praise for this hotel... Will definitely stay again when in Paris
5 out of 5
Recommended
for Everyone
by Grace from New Zealand

Easy location, wonderful service

Posted Jun 23, 2014
Staff were the nicest I've experienced yet, the room was exquisite, clean and comfy. The bed was lush to sleep in, sleeping on a cloud is no exaggeration. Overall was an excellently run hotel with wonderful staff an easy commute to Paris central and close to fantastic bars and restaurants. And a view of arch de trumph. Highly recommend !
Comment from Hotel Management
Jul 2, 2014 by Sofitel, Hotel Management
Dear Grace, Thank you so much for taking time to write us such a positive review. This type of customer feedback is what motivates us to keep on providing the absolute best service that we can! It makes us very happy to hear you enjoyed your stay in our hotel and the helpfullness of our staff. We look forward to welcoming you again soon. Yours sincerely, Sofitel Paris La Défense
5 out of 5
Recommended
for Everyone
by A verified traveler from sak

Very friendly staff. Immaculate service

Posted May 11, 2014
Had a amazing time in Paris which was matched by the quality and service of Sofitel hotel. Definitely recommend to anyone staying in Paris.
Comment from Hotel Management
May 12, 2014 by Sofitel, Hotel Management
Dear Guest,  Thank you so much for choosing the Sofitel Paris La Défense for your last parisian visit, and for writing such a positive review.  We have passed on your encouraging feedbacks to our team and really do hope that you will come back to Paris and stay with us again soon! Yours sincerely, Sofitel Paris La Défense
Comment from Hotel Management
May 12, 2014 by Sofitel, Hotel Management
Dear Guest,  Thank you so much for choosing the Sofitel Paris La Défense for your last parisian visit, and for writing such a positive review.  We have passed on your encouraging feedbacks to our team and really do hope that you will come back to Paris and stay with us again soon! Yours sincerely, Sofitel Paris La Défense
5 out of 5
Recommended
for Everyone
by Gina from B.

Hotel Sofitel is awesome!!!!

Posted May 7, 2014
The hotel is first off GORGEOUS with the friendliest staff ever! It is a 2 min walk to metro and less than 15 min ride on metro to all main attractions. The staff was super helpful with any info you needed about where to get or find anything. I will ONLY stay here next time I go back!
Comment from Hotel Management
May 12, 2014 by Sofitel, Hotel Management
Dear Gina, Thank you so much for taking time to write us such a positive review. This type of customer feedback is what motivates us to keep on providing the absolute best service that we can! It makes us very happy to hear you enjoyed your stay in our hotel and the helpfullness of our staff. We look forward to welcoming you again soon, it will definitely be our pleasure to have another opportunity to show you the gracious hospitality of Sofitel Hotels. Yours sincerely, Sofitel Paris La Défense
Comment from Hotel Management
May 12, 2014 by Sofitel, Hotel Management
Dear Gina, Thank you so much for taking time to write us such a positive review. This type of customer feedback is what motivates us to keep on providing the absolute best service that we can! It makes us very happy to hear you enjoyed your stay in our hotel and the helpfullness of our staff. We look forward to welcoming you again soon, it will definitely be our pleasure to have another opportunity to show you the gracious hospitality of Sofitel Hotels. Yours sincerely, Sofitel Paris La Défense
5 out of 5
Recommended
for Business Travelers
by EmmaMoss from London

Good service

Posted May 5, 2014 on Hotels.com
Great service, very helpful, comfortable rooms.
Comment from Hotel Management
Jul 12, 2014 by Sofitel, Hotel Management
Dear Emma, Thank you for taking the time to write us a review.  We are delighted that you enjoyed our service quality and our bedrooms. We all look forward to welcoming you back in the near future. Sincerely, Sofitel Paris La Défense
Comment from Hotel Management
Jul 12, 2014 by Sofitel, Hotel Management
Dear Emma, Thank you for taking the time to write us a review.  We are delighted that you enjoyed our service quality and our bedrooms. We all look forward to welcoming you back in the near future. Sincerely, Sofitel Paris La Défense