Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
by Lucianafrom São Paulo

Viagem família

Posted Aug 7, 2014 on Hotels.com
A localização e boa, perto de lojas lindas. O hotel tem um atendente muito gentil q fala português. O quarto e muito pequeno e não caberia a cama extra p meu filho de 5 anos, apesar de eles terem colocado a cama em um local totalmente inapropriado.
4 out of 5
Recommended
for Families
by fredfrom sao paulo

atendimento da gerencia

Posted Aug 5, 2014 on Hotels.com
cheguei tarde no hotel e me deram 1 quarto muito pequeno que não cabia nem as malas,reclamei e no dia seguinte recebi um bilhete da gerencia muito gentil nos oferecendo 1 upgrade.Adorei!!
Comment from Hotel Management
Oct 11, 2014 by Melissa, Hotel Management
Dear Guest, thank you very much for taking the time to reply to this survey. We are deeply sorry that the room did not meet your expectations on the first night and we hope that you enjoyed the room upgrade. We remain at your disposal and look forward to welcome you back in the near future. Sincerely, Vincent Arnaud General Manager
3 out of 5
Recommended
for Families
by Jaimefrom Brazil

Under construction

Posted Jul 29, 2014 on Hotels.com
The hotel was under contruction. It boders me and family a lot! The hotel should advise the guests, before their check in.
Comment from Hotel Management
Oct 11, 2014 by Melissa, Hotel Management
Dear Guest, Thank you for taking the time to answer this survey. Reading your review we are saddened to hear you did not enjoyed your stay with us. We hope that you will give us the opportunity to better serve you in the near futur. Sincerely, Vincent Arnaud General Manager
3 out of 5
by A verified travelerfrom Bahrain

Great location, building under major refurbishment

Posted Jul 26, 2014
Staff were kind. They upgraded me to compensate I guess to the unexpected AC malfunctions. The hotel is under a lot of refurbishment and work. Felt like a construction site. Odd to do it at peak season. I would possibly consider coming back after all issues are fixed by the end of this year I was told.
Comment from Hotel Management
Jan 24, 2015 by Melissa, Hotel Management
Dear Guest, Thank you for taking the time to answer this survey. We are glad that you enjoyed the upgrade and the Ambassadors services. We will be very pleased to welcome you back in the near futur. Sincerely, Vincent Arnaud General Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Expensive- but worth it

Posted Jun 25, 2014 on Hotels.com
Stayed for the Fete de la Musique weekend. Room 333 was very comfortable, with a good sofa and armchair. Separate toilet would not suit everyone. Concierge and front desk staff very helpful. Some guests upset by scaffolding and refurbishment, but these didn't affect us. Breakfast expensive (€34) but good, especially if you are able to get a table on the terrace.
Comment from Hotel Management
Aug 30, 2014 by Melissa, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedbacks. We are deeply touched to read that you enjoyed the front desk service, the concierges and the hotel generally. We look forward to welcome you back in the near futur. Sincerely, Mélissa Gheude-Alonso Guest Relations Manager
5 out of 5
Recommended
by Jordanafrom Belo Horizonte

Excelente hotel

Posted Jun 4, 2014 on Hotels.com
Ótima localização, perto do metrô, de bons restaurantes e lojas de luxo, quarto muito confortável e bem decorado e serviço de concierge muito eficiente. A estadia fica bem cara, mas vale pelo conforto e localização.
Comment from Hotel Management
Aug 16, 2014 by Melissa, Hotel Management
Dear Jordana, Thank you very much for sharing your experience at Sofitel Paris Le Faubourg. We are delighted to hear that you enjoyed the location, the concierge service , the hotel confort and decoration. We look forward to welcome you in the near futur. Sincerely, Mélissa Gheude-Alonso Guest Relations Manager
5 out of 5
Recommended
by beckyfrom mexico

servicio de primera

Posted May 22, 2014 on Hotels.com
excelent ubicación
Comment from Hotel Management
Aug 2, 2014 by Melissa, Hotel Management
Dear Mrs Becky, We would like to thank you for sharing your very nice comment about your stay at the Sofitel Paris Le Faubourg. We would be delighted to welcome you again in our beautiful city. Sincerely, Melissa Gheude Alonso, Guest Relations Manager
4 out of 5
Recommended
for Everyone
by hernanifrom portugal

great location ;)))

Posted May 21, 2014
Location: great.
great experience. like the look. we adore the restaurant.
Comment from Hotel Management
Jan 3, 2015 by Melissa, Hotel Management
Dear Hernani, Thank you for taking the time to answer this survey. We are very pleased that you enjoyed your stay with us and we look forward to welcome you back in the near futur. Sincerely, Melissa Gheude Alonso Guest Relations Manager
5 out of 5
Recommended
by Becky

Posted May 19, 2014 on Hotels.com
Comment from Hotel Management
Aug 2, 2014 by Melissa, Hotel Management
Dear Becky, Thank you very much for taking the time to answer this survey. We hope to welcome you back to the Sofitel Paris Le Faubourg in the near futur. Sincerely, Melissa Gheude Alonso, Guest Relations Manager
5 out of 5
Recommended
for Couples
by A verified traveler

Meget behagelig opphold

Posted May 13, 2014 on Hotels.com
Hotellet var veldig innbydende, og servicen kunne ikke ha vært bedre. Ganske dyrt, men du får hva du betaler for. Vi prøvde ingen måltider på hotellet.
Comment from Hotel Management
Jul 19, 2014 by Melissa, Hotel Management
Dear Guest, Thank you very much for your beautiful comments, and we were deeply touched to read your stay was enjoyable. We look forward to welcoming you again in the City of Lights. Sincerely, Mélissa Gheude-Alonso - Guest Relations Manager