Ratings based on 141 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Bahrain

Great location, building under major refurbishment

Posted Jul 26, 2014
Staff were kind. They upgraded me to compensate I guess to the unexpected AC malfunctions. The hotel is under a lot of refurbishment and work. Felt like a construction site. Odd to do it at peak season. I would possibly consider coming back after all issues are fixed by the end of this year I was told.
Comment from Hotel Management
Jul 28, 2014 by Melissa, Hotel Management
Dear Guest, Thank you for taking the time to answer this survey. We are glad that you enjoyed the upgrade and the Ambassadors services. We will be very pleased to welcome you back in the near futur. Sincerely, Vincent Arnaud General Manager
4 out of 5
Recommended
for Everyone
by hernani from portugal

great location ;)))

Posted May 21, 2014
Location: great.
great experience. like the look. we adore the restaurant.
Comment from Hotel Management
Jun 2, 2014 by Melissa, Hotel Management
Dear Hernani, Thank you for taking the time to answer this survey. We are very pleased that you enjoyed your stay with us and we look forward to welcome you back in the near futur. Sincerely, Melissa Gheude Alonso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by Anne from Aberdeen

really well placed comfortable hotel

Posted Apr 26, 2014
Pros: situation ideal
Cons: minor refurbishment of bathroom
Location: lots nearby from small boutiques to designer shopping, but equally near the river and metro
good, apart from the shower over the bath , when the screen leaked. After some discussion they changed us to another room. they gave up a better room at no extra charge
Comment from Hotel Management
May 4, 2014 by Melissa, Hotel Management
Dear Anne, Thank you for staying at Sofitel La Faubourg and taking the time to share your experience through this survey. We are sincerely sorry for the technical issue and hope that you enjoyed the other room. We hope we will have the pleasure of welcoming you again in the near futur. Sincerely, Melissa Gheude-Alonso Guest Relations Manager
3 out of 5
by A verified traveler

horrible bathroom

Posted Apr 25, 2014
Pros: personel
Cons: Expedia sold the hotel like a 5 stars, when is a 4 stars
Location: is good
positive findings good personel,bad news the bath look horrible, the window near the shower, look like have termite, my phone was not working for 2 days, the first day my wake up call was not in place the reazon, they claim the phone was bussy, when the phone was out of orders
Comment from Hotel Management
May 11, 2014 by Melissa, Hotel Management
Dear Guest, We thank you for taking the time to answer this guest satisfaction survey following your last visit at Sofitel Paris Le Faubourg. First of all, we are very honoured to read that you found our Ambassadors courteous and professional. However, reading your comments, we were deeply sorry to read that your last experience has not been in keeping with your expectations, and that you had such inconvenience in your bathroom . I am sorry we did not get the chance to meet during your stay, as I would have been delighted to share with you and find a solution to the issues you encountered. For your next visit with us, please do not hesitate to contact our Guest Relations department to make sure your next visit will be a more pleasant one. Staying at your entire disposal, Mélissa Gheude Alonso Guest Relations Manager
5 out of 5
Recommended
for Business Travelers
by Alberto

Posted Apr 12, 2014 on Hotels.com
Comment from Hotel Management
Jun 21, 2014 by Melissa, Hotel Management
Dear Guest, Reading your survey, we are delighted to hear you thoroughly enjoyed your stay at Sofitel Paris Le Faubourgs, and we certainly hope to have the pleasure to welcome you again in a near future. Yours sincerely, Mélissa Gheude Alonso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in a great location

Posted Jan 13, 2014
Beautiful, clean hotel with excellent service
Comment from Hotel Management
Aug 30, 2014 by Melissa, Hotel Management
Dear Guest, We would like to thank you very much for your comment regarding your recent stay at Sofitel Paris Le Faubourg. We always endeavour our best to make sure our guests have the best experience while staying with us. We hope to have the pleasure of seeing you again soon for your next Parisian stay. Best Regards, Mélissa Gheude-Alonso Guest Relations Manager
Comment from Hotel Management
Feb 25, 2014
Dear Guest, We would like to thank you very much for your comment regarding your recent stay at Sofitel Paris Le Faubourg. We always endeavour our best to make sure our guests have the best experience while staying with us. We hope to have the pleasure of seeing you again soon for your next Parisian stay. Best Regards, Mélissa Gheude-Alonso Guest Relations Manager
5 out of 5
Recommended
for Everyone
by Mary from New York

Posted Dec 20, 2013
Pros: Staff was so friendly and helpful.
Location: Everything is so close, metro two blocks away. Safest area to stay in Paris.
Comment from Hotel Management
Aug 30, 2014 by Melissa, Hotel Management
Dear Mary, We thank you for your excellent mark regarding your stay at Sofitel Paris Paris Le Faubourg, and we would be delighted to welcome you again in our beautiful city. Best regards, Mélissa Gheude-Alonso Guest Relations Manager
Comment from Hotel Management
Feb 25, 2014
Dear Mary, We thank you for your excellent mark regarding your stay at Sofitel Paris Paris Le Faubourg, and we would be delighted to welcome you again in our beautiful city. Best regards, Mélissa Gheude-Alonso Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Good hotel in a fantastic location

Posted Nov 25, 2013
We had a wonderful time at the Sofitel Le Faubourg. The staff were friednly and efficient - overall excellent. The two key features of the hotel from our perspective were (1) location - it is situated just off the Place de la Concorde in a quiet side street. Perfect for walking to the Louvre, Tuileries, Champs Elysees, Madeleine, Galeries Lafayette etc etc - and (2) the communal areas in the hotel. There is a lovely bar and lounge area. Ideal for sitting in and having a relaxing drink after a hard day's sightseeing. Really loved this place. NB. we didn't est at the hotel so can't comment on that.
Comment from Hotel Management
Aug 30, 2014 by Melissa, Hotel Management
Dear Guest, How wonderful to read your thoughtful review on TripAdvisor, and we are thrilled that you thoroughly enjoyed your stay with us at Sofitel Paris Le Faubourg. We sincerely hope to have the opportunity of welcoming you again in Paris. Best regards, Mélissa Gheude Alonso Guest Relations Manager
Comment from Hotel Management
Feb 25, 2014
Dear Guest, How wonderful to read your thoughtful review on TripAdvisor, and we are thrilled that you thoroughly enjoyed your stay with us at Sofitel Paris Le Faubourg. We sincerely hope to have the opportunity of welcoming you again in Paris. Best regards, Mélissa Gheude Alonso Guest Relations Manager
3 out of 5
by A verified traveler from London

Posted Nov 24, 2013
Cons: Bed's were small and uncomfortable
1 out of 5
by eric from london

wet in paris "sofitel"

Posted Nov 22, 2013
Pros: NON
Cons: please improve the maintenance of the hotel and the receptionist in the cafe lounge
the room they gave us have a water leak in the floor. we ask the reception if they can change our room... the reception just send a maintenance to vacuum the floor... the floor is still wet because theres a leak... so sad i booked sofitel even though it is more expensive because i taught it will be comfortable...