Executive Suite, 1 Queen Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Reviews of Novotel Suites Paris CDG Airport Villepinte

4 out of 5
Novotel Suites Paris CDG Airport Villepinte
335 Rue de la Belle Etoile, Roissy-en-France, Val-d'Oise

Reviews

8.4

Very Good

Rating 10 - Excellent. 454 out of 1003 reviews" "
Rating 8 - Good. 337 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 38 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Trang, Bellingham

Traveled with family
Liked: Cleanliness, property conditions & facilities
Pros: conveniently close to the airport (only 12 minutes away). Beds are nice, firm and clean. The bathroom and toilet are separate from each other, which is really convenient. Also cool that the shower and tubs are also separate. Great for families with small kids who can't shower just yet. Also, you don't have to wait for the bathroom when one is in use. We didn't eat at the buffet but there was one. The lobby looks cool to hang out in as they had a foosball. Close to the buses and public transportation venue. The room for a family of 4 was very spacious. Has air conditioner in the room. We stay one night with two teens and it was totally fine. More then one night might not be so great. Close to the mall. Walkable but we took an Uber as it was raining that day. Cons: There's really nothing around there, so I would only stay there if I wanted to be close to the airport to catch an early or coming in late. Don't take the airport shuttle if you have more than 3 people in your group. Uber charges less. You do have to book Uber the day you need it. If you reserve an Uber ride it's twice as much. Plus the shuttle can only drop you off at Terminal 1, so if your flight is at another terminal you will have to make the trek there. Uber will drop you off wherever you tell them to. They recently up their shuttle pricing. It was $3 but now it's $5 roundtrip...even if you only need it one way, it's still the $5 pp. Noisy if you have the window open, but sound proof if you have them clo
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I wasn’t feel well and the restaurant at the hotel was very limited, not good for someone with an upset stomach. There really isn’t anywhere else close that is in safe walking distance (even though it was advertised that the mall was 15 minutes walk), it required crossing high traffic zones to get there. The GPS safe routine is actually a 2 hour walk.
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and close to the airport
Stayed 1 night in Apr 2024

6/10 Okay

Debbie Ann

We ate in the restaurant and had to wait for a while to get our order.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed staying here.. it’s very nice and clean and the people are very nice as well. It is however 20 to 30 minutes away from downtown Paris, but less than 10 minutes away from the airport. So if you don’t mind getting an Uber to see the sites and shop, this place is perfect…
Stayed 2 nights in Apr 2024
Response from La réception on Apr 6, 2024
AngelaWe are grateful for your five-star review! Your support means a lot to us."

10/10 Excellent

Araceli, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property did not provide air conditioning
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Disliked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Traveled with family
Liked: Cleanliness, staff & service
Positives. Very comfortable beds. Staff were generally helpful. Restaurant staff were good. Good storage places in room for bags. Negatives: Shuttle is useless. On way in, we landed at the start of a 4 hour break in service. No one told us until we called the hotel after wasting 2 hours of waiting for a non existent service. Shuttle is also 5 Euro per person when advertised was 3. On way back to airport, shuttle was full so had to take taxi at 30 Euro. So 30 Euro each way for an airport hotel. Nothing in area for food etc unless you have a car. Restaurant on site is not bad though and great staff. Although room pictures online are technically true, the quality of room and hotel are not as good as they seem. Strange steps in room. Next time if you factor in the cost of transport, you are much better off staying at the Marriott or other hotels with regular shuttle service at no extra cost, Alternatively the B&B and F1 hotels next door look about the same quality (minus the dodgy gym) and are 1/2 the price. I would not stay again and they should re-brand back to the Ibis budget.
Stayed 2 nights in Mar 2024
Response from Céline on Apr 6, 2024
Daniel,Thank you very much for taking the time to comment on your stay at the Novotel Suites Paris CDG Airport Villepinte hotel.Please accept our apologies regarding the inconvenience encountered upon your arrival at the Airport.I understand your frustration following the time lost to obtain a shuttle, I am sorry that you did not know the shuttle times before your arrival.I will not forget to share your comments with the services concerned.It is true that we carried out work a little over a year ago on the reception area, the bar and the restaurant and there is still work to be done, rest assured that we are doing everything possible to improve the comfort of our customers .Once again allow me to renew my apologies.CelineCustomer Relations Department

10/10 Excellent

LADENA J

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For sure the location is near the airport, but you would not know it unless you look out the window or open it. Those eindows did their job keeping all the noise frombthe ground and air out of our room. The staff was very helpful and friendly and they smiled, which is nice being that i was a foreigner. I especially loved the covered parking, it came with a fee but well worth it, park your vehicle take the elvator right to your floor. It will be an option for lodging again.
Stayed 4 nights in Feb 2024
Response from Céline on Apr 6, 2024
Ladena,Thank you very much for this great rating and for your comment. We look forward to seeing you again!! See you soon

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to airport and transportation to airport
Stayed 1 night in Feb 2024
Response from Céline on Apr 6, 2024
ChristopherThank you very much for your review! We hope to see you soon."

10/10 Excellent

Hirut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything. It was beautiful, especially the white curtain in the middle of the room. I felt safe. Good to have extra blankets and bedsheets for the futon.❤️
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeri

Stayed 1 night in Dec 2023

10/10 Excellent

Blanca

Traveled with family
Family group
The hotel is amazing, the shuttle works good, the only advice is that in the afternoon is available from 16:15/
Stayed 1 night in Dec 2023

10/10 Excellent

katia, orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2023

10/10 Excellent

khan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty close to airport and close to restaurants and attractions.
Stayed 1 night in Nov 2023

10/10 Excellent

Hin Lam Herrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great airport hotel with frequent shuttle to airport .
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay in
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Something happened to us with one of the people who serve at the bar, a woman who serves wanted to steal my mother's money back, if it is not because my husband told her what he should be returned the bartender kept 10 euros of my mother's money, the lady did not offer an apology.
Stayed 3 nights in Sep 2023

10/10 Excellent

Oyin

Stayed 2 nights in Sep 2023

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Novotel Villepinte
The hotel met our needs for a hotel close to the airport. It was further from the airport than we expected and a little run down, but service was great, and dinner was great.
Stayed 1 night in Sep 2023

6/10 Okay

Liliane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and staff were kind and polite. However, the breakfast was terrible, there was no many options for the food in the dundy restaurant. When i was booking the hotel on expedia it said that the shuttle transport from airport to the hotel was free but it wasn't free at all i had to pay 3€ per person which is the same as paying for a taxi.
Stayed 4 nights in Aug 2023

10/10 Excellent

Leanne

Stayed 1 night in Aug 2023

4/10 Poor

Javier

Stayed 1 night in Aug 2023

6/10 Okay

Parmi

Traveled with family and small children
We booked the hotel cause it was near the airport and we had an early morning flight and the hotel provided shuttle service. We sent an email confirming our pick up time to which we didn’t get a confirmation, upon checking we were told that all the timings are booked. They have a small shuttle bus running twice an hour and get pretty booked.. so most of the guests have to arrange on their own. If you are staying there just for the sake of shuttle buy and proximity to the airport then I would think again.
Stayed 1 night in Aug 2023

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Good and friendly staff
Stayed 1 night in Aug 2023

6/10 Okay

kirsty

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Ourania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay foe a layover.
Stayed 1 night in Jul 2023

10/10 Excellent

Jom

Stayed 3 nights in Jul 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propre, confortable Correctement insonorisé À 15 min de l’aéroport par navette (à réserver) Petit dej varié et copieux
Stayed 1 night in Jul 2023

6/10 Okay

Jacqueline

Stayed 2 nights in Jul 2023

8/10 Good

Pantea, Richmond Hill

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for transit, clean and convenient. Exactly what you would expect from an airport hotel. Rooms are not as large as most suites.
Stayed 1 night in Jul 2023

8/10 Good

Sylvain

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and professional. The room was really nice and the bedding quite good. Slept really well.
Stayed 1 night in Jul 2023

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Food at breakfast was slim not because of the lack of choices, but replenishing was extremely slow. For what we paid I would have been better off dining out.
Stayed 1 night in Jun 2023

8/10 Good

Berton, Manokotak

Stayed 2 nights in Jun 2023

2/10 Terrible

Kalyan Dev

Traveled with family
Disliked: Staff & service
Stayed 4 nights in Jun 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Renee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon walking in we were greeted by a kind gentleman who quickly checked us in and gave us information we needed to know about getting to the airport the next day. The rooms are spacious- wish we had rooms like this back in the city! Everything was super clean- lobby, elevator, guest corridor and guestrooms. Thank you for a pleasant last night in Paris!
Stayed 1 night in Jun 2023

10/10 Excellent

ARUN, mechanicsburg

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
overall good but there should be free shuttle service to airport
Stayed 1 night in Jun 2023

10/10 Excellent

DOLORES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean
Stayed 1 night in Jun 2023

2/10 Terrible

El Moustapha

Disliked: Staff & service, property conditions & facilities
Poor services at the front desk! They don't pick up the phone ok time, I called several time before check in then i bearlly got an answer. They don't make any notes or comments on your reseavtion, you will have to repeat every thing again wheile checking in. I don't recommand it. Speciallay for somone who has a next day flight.
Stayed 1 night in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice clean comfortable family suite - we all slept well and breakfast was good
Stayed 2 nights in May 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023

6/10 Okay

Pushpa Raj

Liked: Staff & service
issue witht the cleaniness
Stayed 5 nights in May 2023

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

Ravi

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
property was good and at calm place t is away from city, not much option of eatery, and if you are late at night then felt unsafe
Stayed 3 nights in May 2023

8/10 Good

Alaa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice ، clean
Stayed 1 night in May 2023

6/10 Okay

Eytan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice room, but the staff, restaurant, and airport shuttle were all disappointing. Airport shuttle system is a joke - staff don't have a clue what's going on - and the restaurant charges high prices for microwave food.
Stayed 4 nights in May 2023

10/10 Excellent

Mahenthiran

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staffs are wonderful. Especially Virginia and Irnya are may be the best front desk person I seen in a while.
Stayed 3 nights in Apr 2023