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Reviews of Hotel de l’Aqueduc

3 out of 5
Hotel de l’Aqueduc
10 Rue Philippe De Girard, Paris, Paris

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 69 reviews" "
Rating 8 - Good. 24 out of 69 reviews" "
Rating 6 - Okay. 10 out of 69 reviews" "
Rating 4 - Poor. 7 out of 69 reviews" "
Rating 2 - Terrible. 6 out of 69 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Blessing

Disliked: Staff & service, amenities, property conditions & facilities
It’s was very bad service and not friendly customer service I will never book there
Stayed 4 nights in Jan 2024

8/10 Good

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the second time I stay there.
Stayed 3 nights in Nov 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
They were so nice and helpful! We traveled from Argentina and they helped us thru the language! Thank u!
Stayed 4 nights in Oct 2023
Response from Cinthia on Nov 2, 2023
Dear Gabriela, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

4/10 Poor

Sophie

Liked: Staff & service
Disliked: Property conditions & facilities
I woke up in the middle of the night to the ceiling dripping with toilet water. I addressed this with the front desk and they did nothing to solve the issue for me.
Stayed 4 nights in Jun 2023

8/10 Good

Pierre

Liked: Staff & service, property conditions & facilities
Too much noise at night from trains passing by near hotel. However, the ear plugs are ready Bon each room for this purpose. The staff is great . I found the breakfast a bit pricey. All in all, it was good !
Stayed 5 nights in Mar 2023
Response from La reception on Apr 15, 2023
Dear guest, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

10/10 Excellent

Millie

2/10 Terrible

Fiona

Business traveler
Liked: Cleanliness
it was like sleeping on a railway line - the very close railway line going until late and starting early made sleeping almost impossible - not great for the business traveller who needs to work the next day
Stayed 1 night in Oct 2022

4/10 Poor

Sam

Traveled with family
Disliked: Cleanliness, staff & service, amenities
It terms of location if you can handle the smell, then you’ll be fine less then 5 minutes to the main station. The staff were rude and unapologetic to mistakes made on there behalf. The room wasn’t clean( have to he bed bug bites to prove it ) and for the price your paying not worth it,
Stayed 4 nights in Aug 2022

10/10 Excellent

josue

Stayed 3 nights in Jul 2022

6/10 Okay

Carl

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Noisy and sketchy location
Single room, approximately 2 meters (6-ish feet) wide. Overall, very loud room overlooking active train yard. Room had earplugs provided, and window did not seal. The floor was slanted toward the head of the bed, so I had to “reverse” the bed sheets and pillow to keep from having headaches. Room was clean, bed was comfortable and AC was cold.
Stayed 2 nights in Jun 2022
Response from Cinthia on Jun 23, 2022
Dear Carl, We have quoted all of your remarks, be sure all are taken very seriously. We always try to do our best to offer a good service to our guest. We really hope that you will let us a second chance to prove our good will. Best regards,

4/10 Poor

Tim

Business traveler
Disliked: Property conditions & facilities, room comfort
Scary location!!
The neighborhood is very dodgy. Did not feel safe. Hotel room extremely small which is ok, but way overpriced. Good Air conditioning is about the only good thing I can say about the room.
Stayed 3 nights in Jun 2022
Response from La reception on Jun 22, 2022
Dear guest, Unfortunately, we cannot change the location of our establishment, however most of our customers appreciate the location. Regarding the price, it varies depending on the period, and the high price is not specific to our hotel, but to all the hotels in the area during the period of your stay. Best regards

8/10 Good

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel; GREAT staff! It was our first time in France. The hotel is near several stations, but not near “tourist attractions”.
Stayed 6 nights in Jun 2022
Response from Cinthia on Jun 22, 2022
Dear Heather, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

10/10 Excellent

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property a lot. Stayed with family for 3 nights. Rooms were perfect for my group. Location was great near Gare de Nord. Area around the hotel felt safe but a bit shady with a few homeless people. Overall we liked it and would stay again.
Stayed 3 nights in Jun 2022
Response from Cinthia on Jun 21, 2022
Dear Daniel, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

6/10 Okay

Georgina

Traveled with group
Liked: Amenities
Very good location so close to the train station but also get the noise of the trains from your room. Rooms are very small but suitable for use of a city break as you don’t need a lot of space anyway. Carpets were dirty in our room and service was a bit rubbish when we first checked in but other members of staff were great and very helpful.
Stayed 2 nights in Jun 2022
Response from Cinthia on Jun 23, 2022
Dear Georgina, We have quoted all of your remarks, be sure all are taken very seriously. We always try to do our best to offer a good service to our guest. We really hope that you will let us a second chance to prove our good will. Best regards,

8/10 Good

Andrew

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from La reception on Jun 21, 2022
Dear Andrew, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

4/10 Poor

Callum

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It was a last minute booking on my part due to a cancellation. However, once we got to the property we were greeted very averagely at check in. The first morning we were greeted by trains starting at 6 o’clock which the property did not dull the sound at all. However there was a weird smell coming from the bathroom which on the last day we figured was black mould which had seemingly been painted over which the smell was overwhelming and with a tiny shower with a pipe that burnt my elbow also another negative. The one thing that saved the property for me even a tiny bit was the cleaner. The cleaner was so kind and nice, and I found a bottle of wine on my bed and chocolates for Easter however on the last day the lady was different and I was very sad as I would’ve loved to tip her because the care to service was unbelievable. Other than that, I would never stay here again as for the price I paid was absolutely atrocious. (There are more negatives sadly, however it’s not even worth the time to go into).
Stayed 4 nights in Apr 2022

8/10 Good

Carlos, TUCSON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2022
Response from Cinthia on Apr 7, 2022
Merci.

10/10 Excellent

taeko

Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem just around the corner from the Gare du Nord
Lovely staff, immaculate room, a kettle so I could always make tea, a comfy bed and great water pressure in the shower! Perfect for a short getaway and amazing bag store services for our last day
Stayed 2 nights in Feb 2022
Response from Cinthia on Mar 3, 2022
Dear guest, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stop-over from Gare du Nord
Bedroom was very small. Could only just fit the double bed. The shower was also very small. Although, if you are looking for a simple stay over from Paris Train station then this is more than adequate.
Stayed 1 night in Nov 2021
Response from Cinthia on Nov 20, 2021
Dear guest,Thank you for your comment. We have quoted all of your remarks, be sure all are taken very seriously. We always try to do our best to offer a good service to our guest. We really hope that you will let us a second chance to prove our good will. Best regards

6/10 Okay

Ishidene

Liked: Cleanliness, staff & service, room comfort
Good value for money
Good value for money for a layover . Room was small but in a good location near to gare du nord which was perfect for commuting to.
Stayed 1 night in Sep 2021

6/10 Okay

Aude

Liked: Staff & service, room comfort
Decent but thats it
There was a strong sewage smell in the room. The reception gave us a fan which didnt really help. As we were facing the street, we heard the trains distinctly from 5am on. The room was very compact, there was one mug for 2 people staying. When we asked for glasses, the reception asked for them to be returned quickly (not the next morning). Beside this, the bedding was good and the room convenient with a kettle and several plugs. The staff was nice too. There are way better 3 stars hotels for the same price in Paris.
Stayed 1 night in May 2021
Response from La reception on Jun 5, 2021
Dear guest, It is important for each and every traveler to pass on his feelings regarding one visited place - as subjective as it could be. Thank you for doing so for us. We have quoted all of your remarks, be sure all are taken very seriously. It is always a shame to reading about one of our guest's feeling of deception. We always try to do our best to offer a good service to our guest. We really hope that you will let us a second chance to prove our good will. Best regards

10/10 Excellent

Shanjeev

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Eduardo on Mar 8, 2021
Dear Shanjeev, Thank you for scoring us with. Best regards,

2/10 Terrible

August

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

2/10 Terrible

Anna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Christophe

Stayed 4 nights in Oct 2023
Response from Cinthia on Oct 13, 2023
Cher Client, Nous vous remercions pour votre commentaire. Nous sommes désolés d’apprendre que votre séjour ne fut pas à la hauteur de vos attentes. Pour votre prochain séjour parisien, nous vous invitons à réserver une chambre classique, plus confortable que la chambre single que vous avez louée. Au plaisir de vous accueillir à nouveau. Cordialement,

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Cinthia on Oct 13, 2023
Chère Cliente, Nous vous remercions d'avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de savoir que vous avez apprécié votre séjour. En espérant vous retrouver très bientôt parmi nous, Bien cordialement,

8/10 Good

Thorsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Cinthia on Oct 13, 2023
Cher Thorsten, Nous vous remercions d'avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de savoir que vous avez apprécié votre séjour. En espérant vous retrouver très bientôt parmi nous, Bien cordialement,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Cinthia on Oct 13, 2023
Cher Client, Nous vous remercions d'avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de savoir que vous avez apprécié votre séjour. En espérant vous retrouver très bientôt parmi nous, Bien cordialement,

8/10 Good

YOUNGGUI

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Kristijan

Stayed 4 nights in Jun 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in May 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge i närheten av tågstationerna
Även om hotellet låg nära järnvägen så var det inte direkt störande. I övrigt bra läge till stationerna Nord och Est där man enkelt kan åka vidare med olika tåg. Nära till kanalen, trevligt område.
Stayed 4 nights in Jun 2022
Response from Cinthia on Jun 29, 2022
Dear Guest, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

6/10 Okay

Jean-Arnaud

Business traveler
Liked: Cleanliness, property conditions & facilities
Un peu petit, trop bruyant. Propre et confortable
Une chambre petite mais propre. Le gros problème c’est l’isolation avec du bruit venant des voies ferrées ET des couloirs H24
Stayed 2 nights in Jun 2022
Response from Cinthia on Jun 29, 2022
Cher Jean-Arnaud, merci d'avoir pris le temps de rédiger un commentaire suite à votre séjour. Pour un prochain séjour, n'hésitez pas à demander une chambre côté cour pour être plus au calme. Nous espérons avoir le plaisir de vous recevoir à nouveau parmi nous. Bien cordialement,

10/10 Excellent

MOOKYONG

Stayed 1 night in Jun 2022
Response from Cinthia on Jun 21, 2022
Dear Guest, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

Elina

Traveled with group
Liked: Cleanliness, staff & service, amenities
Ystävällinen palvelu. Aamiainen ok. Huoneessa siistiä, mutta maalit rapisivat katonrajasta, ja huone oli hyvin meluisa, koska junakiskot olivat suoraan ikkunan alla. Muutenkaan äänieristys ei ollut hyvä. Sijainti kätevä junamatkustajille. Pimeällä kuitenkin jopa vähän pelottavaa aluetta, ainakin hotellilta pohjoiseen.
Stayed 3 nights in May 2022
Response from La reception on Jun 22, 2022
Dear guest, We have quoted all of your remarks , be sure all are taken very seriously. We always try to do our best to offer a good service to our guest. We really hope that you will let us a second chance to prove our good will. Best regards,

10/10 Excellent

Nasséra

Stayed 4 nights in Apr 2022
Response from La reception on Jun 21, 2022
Dear Nassera, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

8/10 Good

Marloes

Traveled with family
Liked: Cleanliness, staff & service
Het is een schoon en netjes Hotel. Wel wat kleine kamer en klein bed . En de treinen in de ochtend hoor je wel , maar dat weet je als je dicht bij het spoor zit! Verder een prima plek
Stayed 3 nights in Apr 2022
Response from Cinthia on Apr 28, 2022
Dear guest, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

10/10 Excellent

Andrea Rodríguez

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el trato que tuvieron con nosotros, siempre muy atentos. La terraza es preciosa y la habitacion estaba impecable. No hay tanto ruido como dicen y encima te dan tapones de oido por si acaso.
Stayed 4 nights in Apr 2022
Response from La reception on Jun 21, 2022
Dear Andrea, Thank you for your comment. We are delighted to read that you enjoyed your stay. Our staff is looking forward to welcoming you again soon. Best Regards,

2/10 Terrible

Michel

Disliked: Cleanliness, staff & service, property conditions & facilities
I didnt receive a key (access card) for my room as they said their system was not working. I had to ask everytime someone on the reception desk to go with me to open the door of my room! This is unacceptable!
Stayed 1 night in Mar 2022
Response from Eduardo on Mar 14, 2022
Dear Michel, Thank you for sharing your experince in our hotel. As you said, we got a big problem with our key machine. We apologize for the problem caused and we understand that you are angry with us, but we do not accept your lack of empathy with our receptionists who had to accompany each of our guests during that time. Best regards,

8/10 Good

Carla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El precio estuvo bien, solo la tarifa de deposito es elevada y no la reembolsan a la salida. pero bien
Stayed 1 night in Dec 2021

4/10 Poor

pascal

Business traveler
Stayed 1 night in Dec 2021

2/10 Terrible

Aissa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

6/10 Okay

Mathieu

Disliked: Room comfort
Hotel bruyant
Proche de la gare, hotel bruyant
Stayed 1 night in Oct 2021
Response from Cinthia on Nov 20, 2021
Cher Mathieu, merci d'avoir pris le temps de rédiger un commentaire suite à votre séjour. Pour un prochain séjour, n'hésitez pas à demander une chambre côté cour pour être plus au calme. Nous espérons avoir le plaisir de vous recevoir à nouveau parmi nous. Bien cordialement

10/10 Excellent

Axel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Cinthia on Nov 20, 2021
Cher Axel, Nous vous remercions d'avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de savoir que vous avez apprécié votre séjour. En espérant vous retrouver très bientôt parmi nous, Bien cordialement,

10/10 Excellent

Chloé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel nickel, chambre très jolie et propre et personnel adorable Petit point négatif tout de même : placé a côté de la gare, c'est assez bruyant
Stayed 3 nights in Oct 2021
Response from Cinthia on Nov 20, 2021
Dear Chloe, Thank you for your comment. For a future stay, do not hesitate to ask for a room on the courtyard side to be more peaceful. We hope to have the pleasure to welcome you again. Truly yours,

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rapport qualité prix Personnel très agréable Pensez à preciser chambre côté patio pour eviter le bruit de la rue (la gare du nord est proche)
Stayed 1 night in Jun 2021
Response from Cinthia on Jun 22, 2021
Cher client, Nous vous remercions d'avoir pris le temps de nous laisser votre commentaire. Nous sommes ravis de savoir que vous avez apprécié votre séjour. En espérant vous retrouver très bientôt parmi nous, Bien cordialement,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok pour court séjour
Hotel refait à neuf, mais chambres un peu petites. Bonne situation avec différentes lignes de métro à proximité. Seul bémol la caution de 50€ à verser en arrivant qui est débloquée au moment du départ, pourquoi demander une caution si aucun état des lieux n’est fait avec le client lors du départ ? Il faudrait informer le client de cette caution avant la réservation car elle n’est indiquée nulle part
Stayed 2 nights in Jun 2021
Response from La reception on Jul 23, 2021
Cher client, merci d'avoir pris le temps de laisser un commentaire suite à votre séjour. Il est important, pour chaque voyageur, de partager son expérience. Une importante réunion a eu lieu entre tous les services de l'hôtel afin de corriger les manquements. Nous espérons vous recevoir parmi nous à nouveau. Bien cordialement,