Ratings based on 658 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great stay...nice indoor pool and steam room.

Posted Jun 30, 2015
Cons: Lower cost breakfast.
Location: Great location...park is right there!
Everything was great. I enjoyed the indoor pool and steam room. Staff was friendly and helpful with arranging a taxi into Paris. Hope to return again soon.
Comment from Hotel Management
Jul 2, 2015 by veronique, Hotel Management
Dear Guest, Thank you for your visit and for your nice comments. We are pleased to read that you enjoyed everything and we are eager to welcome you back. SIncerely
4 out of 5
Recommended
for Everyone
by A verified traveler from 日本

森の中の静かなHOTEL

Posted Jun 26, 2015
ベルサイユフェスティバルに行く為に宿泊しました。駅から遠く迷ってしまいました。部屋は古いですが、広くてフェラガモのアメニティが付いていました。wifiが25ユーロ、朝食が30ユーロは高いてす。でも、とても美味しかったです。スタッフはみな親切で、コンシェルジュはさすがでした。本館ではなく、Pavilionだったので、ちょっと見劣りする感じですが、慣れる気になりませんでした。外出して0時頃戻りまりましたが、辺りは暗く人気がなかったので、怖かったです。
Comment from Hotel Management
Jul 1, 2015 by veronique, Hotel Management
Dear Guest, Thank you for visiting us and thank you for sharing your comments. We arep leased to see that globally you enjoyed your stay. Looking forward the pleasure of welcoming you back. Sincerely,
2 out of 5
by A verified traveler

Hotel de luxe très décevant

Posted Jun 15, 2015
Pros: Le calme et la situation à proximité du parc du château.
Cons: globalement le service et la réactivité du personnel le wifi gratuit est également indispensable
Location: Château de Versailles, son parc et la ville en elle-même...
A l'arrivée, le voiturier est occupé avec les voitures d'un mariage et nous indique le garage souterrain; pas de prise en charge des bagages... La chambre n'est pas prête; la réceptionniste nous demande de laisser un numéro de téléphone, "on" nous préviendra....ce qui ne sera pas fait. La chambre est propre et bien équipée, donnant sur un mur; la salle de bain est sombre et mal éclairée. Wifi payant à 25 Euro pour 24 h, ce qui est inadmissible pour un hôtel de cette catégorie. Le lendemain, Dimanche, la piscine est fermée toute la journée pour "pollution humaine". Des cadavres de bouteille (champagne, bière...) et des verres cassés trainent encore à 11h, dans les massifs et sur la pelouse à 20m de la terrasse...Pas de possibilité d'avoir 2 cafés: le bar n'ouvre qu'à 10h et la Véranda ne sert que des petits déjeuners complets...
3 out of 5
by A verified traveler from bristol

Mixed review

Posted Jun 9, 2015
Pros: Room size. Location.
Cons: Customer service
Location: Great restaurants nearby in the town. Fabulous food market on the sunday.
Pretensious hotel. Staff stiff and unwelcoming other than conceige who were excellent. The room was lovely and clean and large, however air con not working and room extremely hot. Food and drink very expensive. The hotel itself was very grand and perfectly located.
Comment from Hotel Management
Jun 30, 2015 by veronique, Hotel Management
Dear Guest, Thank you for choosing our hotel to stay in Versailles. We regret that you left with a mixed feeling because of an issue with the aircon and because of some of our staff. Please accept our apologies for the inconvenience you suffered. Hoping that you will let us another chance to prove our merits coming back to our property. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic!

Posted Jun 9, 2015
Felt like royalty pulling into the compound in an Uber black car. The staff could not have been nicer and the breakfast was top notch. Internet not available in the rooms could be problem for some, but I'm not in Versailles to play on the computer so I didn't really care :) I would absolutely recommend this hotel to anyone considering it
Comment from Hotel Management
Jun 30, 2015 by veronique, Hotel Management
Dear Guest, Thank you for choosing our hotel to stay in Versailles and thank you for your very nice comments. We are proud about your words regarding our staff and about the fact you recommend the Trianon Palace. Looking forward the pleasure of your next visit. Sincerely
4 out of 5
Recommended
for Everyone
by A verified traveler from 横浜市

宮殿のお庭が眺められる素敵なお部屋

Posted Jun 4, 2015
Cons: トイレはウォシュレットにしていただきたい。
Location: マルシェでの買い物が楽しかった。また、フランス語のミサも新鮮でした。
決まり事ですからと断らず今出来る最大限のサービスをしていただきました。 部屋も小鳥のさえずりと羊の鳴き声で目覚めるというなんと贅沢な目覚し付きです
Comment from Hotel Management
Jun 30, 2015 by veronique, Hotel Management
Dear guest, thank you for choosing our hotel to stay in Versailles and thank you for sharing your comments. We guess that globally you spent a nice stay. We hope that we will have the chance to welcome you back in the near future. Sincerely,
5 out of 5
Recommended
for Couples
by A verified traveler from SAITAMA JAPAN

格式の有る伝統のホテル

Posted May 14, 2015
Pros: 宮殿の様な建物
Cons: 特になし
Location: ヴェルサイユ宮殿に隣接
30年ほど前に利用して以来のリピートでしたが、伝統のホテルに変化に変化はありませんでした。宮殿に行くにも便利ですし、ヴェルサイユの宿泊にはBESTです。
Comment from Hotel Management
Jun 4, 2015 by veronique, Hotel Management
Dear Guest, Thank you for your comment, we guess that you spent a nice stay with us and hope that you will come back. Sincerely
4 out of 5
Recommended
for Couples
by A verified traveler from Paris

Belle hotel ..en semaine plus pour le repos

Posted May 12, 2015
Pros: Tout
Cons: Rien
Location: Visite de la ville
Bien reposer dommage ,les enfants qui braille autour d e la piscine ...belle chambre et grande j i retournerais
3 out of 5
by A verified traveler from UK

Not as good as it used to be

Posted May 11, 2015
Pros: The location and the character of the main building.
Cons: The property management, the housekeeping and the service.
Location: Visit the chateau of Versailles, town and market.
Stayed at this hotel for the weekend to celebrate our daughter's birthday. We used to stay there often when it was a Starwood. Then it was always immaculate with excellent levels of service. This time our impression was that it had deteriorated in terms of the property itself and to some extent the quality of service overall. It looked slightly scruffy in the Pavillion building where we stayed - we noticed a lampshade missing in the hall and dirty cleaning cloths on the floor of the room we were offered. When we complained we were upgraded and moved but still there was a half drunk bottle of water outside the door. The main restaurant was unavailable to us (fully booked) and it seemed to be a huge effort to get us in to the Veranda the second restaurant. When we asked for our car to be cleaned we were told "we have the water but no cleaning products, you can go to the car wash in the town". Very disappointed - I don't think we will return.
Comment from Hotel Management
Jun 4, 2015 by veronique, Hotel Management
Dear Guest, Thank you for staying in our hotel. I regret that your stay was not up to your expectations and I shared your comments with our teams in order to take the necessay steps. I hope that you will change your mind and that you will give us another chance to prove our merits coming back, please be assured that we will do our best to make your stay as comfortable as possible. Sincerely
5 out of 5
Recommended
for Families
by A verified traveler from Kent, UK

Really good hotel with great access to the palace

Posted May 5, 2015
Pros: Facilities (pool, sauna), cleanliness, staff conduct.
Location: Versailles palace and gardens - enough to explore for quite a few days full-time.
The staff did not mind to take extra effort to make your stay better. Really good experience.
Comment from Hotel Management
Jun 4, 2015 by veronique, Hotel Management
Dear Guest, Thank you for stayin at Trianon Palace and than you for your nice comment. We are pleased that you had a realy good experience. Looking forward to welcoming you back in the future. Sincerely