Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend Break

Posted Nov 20, 2014
Location: perfect for visiting Chateau. 10 mins walk to nearest small cafe/brasserie.
Perfect for a weekend away, spa facilities are wonderful. Only gripe was price of Sunday lunch 75 euros given that there is no alternative in the hotel or a la carte.
3 out of 5
by A verified travelerfrom London

Promised so much but delivered so little

Posted Nov 11, 2014
Cons: It could have been clearer that we wouldn't be in the actual hotel
We were very excited to get a great deal at this fabulous hotel, unfortunately on arrival it turned out that we were not staying in the actual hotel but in a room in their conference centre (a completely separate building). At least we thought we would get a room with a nice view of the hotel or its surroundings but instead we were given an internal room with just one window facing a rooftop and other rooms (and the window didn't even open). On top of that the bathroom wasn't very clean and we were given the room next to the cleaning storage room so were awoken by the noise of the cleaners starting work and subject to overhearing their chats through the day. All this when the hotel (and especially our separate building) was almost empty. On the plus side, the staff were very courteous and nice and I'm sure the actual hotel would be a delight to stay in, just a shame we didn't get the chance.
3 out of 5
by A verified travelerfrom Bath

Close to Versailles

Posted Nov 4, 2014
Mixed experience - good location for the Chateau unfortunately went to Rives Gauche station (much longer walk to hotel) rather than Rives Droite which seems to be a common mistake. Thought we had booked rooms in main hotel but given pavillion rooms even though pavillion was a separate option. Avoid pavillion rooms, housekeeping is sub standard and it does not have the atmosphere of a grand hotel which the main building surely is. (more like a motel!) Unless you have no regard for your finances then eating in the hotel is challenging - Gordon Ramsay prices are typically north of £200 and the starters in the cheaper restaurant are over 50 euro's. Very nice bistro at end of road which is ok if not raining! Breakfast in hotel was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Beautiful hotel & staff

Posted Oct 30, 2014
Pros: Style, service, ambience, everything
Cons: on site shop for snacks and necessities
Location: Location was perfect for everything Versailles has to offer, also, 5 min walk to the train station to go to Paris (20 min train ride)
The hotel is a grogeous old building which is completely modern, up to date and impeccable throughout. The staff were so welcoming and attentive at all times and in all areas of the hotel, especially to an english speaker with absolutely no French in their vocabulary! The location of the hotel is perfect to discover all that Versailles has to offer, but also in my opinion, perfect for Paris as well, central Paris hotels are cramped, and don't need to try too hard, whereas the rooms were extremely spacious, beautiful views, extremely quiet and peaceful. Overall, I would recommend a stay in Versailles and this hotel over central Paris.
3 out of 5
by A verified traveler

Lovely hotel terrible experience during stay

Posted Oct 18, 2014
Lovely room great location however we were woken up at midnight with a knock on the door and woken up by a manager saying the room below complained about noise there was no noise we were sleep we never had an experience like this in any. 5 star hotel we had stayed during our 4 week holiday in France we complained they gave us a discount on our dinner very upset very unprofessional bizarre they could have used the phone and not knock and frightened us at midnight so think twice about staying there if you want to relax and be left to rest it destroyed the mood of our last 3 days in France apologies given were not good enough very bizarre !!!
Comment from Hotel Management
Oct 23, 2014 by veronique, Hotel Management
Dear Guests, First of all we would like to thank you for choosing our hotel to stay in Versailles. We have been aware of the issue you mentionned by our Duty Manager and once again, we apologize for the inconvenience caused. Our team member went and checked after the complaint of the room below you. In fact, it seems that upon check-out you mentioned that you slept and that your husband watched TV, we are sorry if we have woken you up. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Auckland, New Zealand

Fantastic hotel right there at Versailles

Posted Oct 11, 2014
Luxury accommodation, fantastic comfortable bed, sensational location and fabulous helpful staff - what more could you want?!
Comment from Hotel Management
Oct 17, 2014 by veronique, Hotel Management
Dear Guest, Thank you so much for taking the time to write and share your comments about your recent stay at our hotel. Be sure that I will share with our colleagues your kind comments. Our staff and I look forward to your next visit. Sincerely
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location! Atmosphere and service 6 stars.

Posted Oct 7, 2014
Pros: Design and ambiance. Location and the staff. Well maintained grounds. Service was excellent.
Trianon hotel was superb. The hotel staff was excellent and the facilities were fit for a queen.
Comment from Hotel Management
Oct 16, 2014 by veronique, Hotel Management
Dear Guest, Thank you for taking the time to post your review and making this first review about the Trianon Palace Hotel. We are thrilled that you found our staff excellent and our our hotel superb. We all look forward to a return visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Excellent customer service

Posted Sep 24, 2014
Beautiful hotel, wonderful location, staff are soo kind and helpful.
Comment from Hotel Management
Oct 17, 2014 by veronique, Hotel Management
Dear Guest, Thank you so much for visiting us and taking the time to write and share your comments about your recent stay at our hotel. Be sure that I will share with our colleagues your kind comments. Our staff and I look forward to your next visit. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London, UK

Quiet, luxury hotel with high standard throughout

Posted Sep 15, 2014
As you always get from Hilton/Waldorf Astoria brand, it's very pleasant and everything is great.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chester, UK

Beautiful hotel, friendly & efficient staff.

Posted Sep 14, 2014
Pros: Beautiful architecture, excellent service, peace & quiet.
Cons: Our room (502) was in the eaves of the hotel so the shower was at waist level over the bath which required us to kneel to use it - uncomfortable!
Location: Versailles is next door (literally), lots of authentic restaurants & bars just a few blocks walk away.
Is this hotel really in the same group as the Hilton? It's hard to believe because this place was excellent, unlike many Hiltons I've stayed in. (Yes, I know they're different brands, etc., but you'd think they'd share the good bits with each other.) The hotel is in a beautiful old building with magnificently high ceilings, elaborate decor and chandeliers, with very helpful staff and lovely rooms right on the edge of the grounds of the Palace of Versailles. The breakfast was excellent and, again, with attentive, friendly and efficient service. The hotel has pleasant grounds alongside the Palace and is a pleasant 10-15-minute walk to the local railway stations (Versailles Rive Droite and Versailles Rive Gauche, I think). This made it very easy to get to the centre of Paris for the sights after a 30-minute train ride. Highly recommended.