In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Welcome Hotel

2 out of 5
Welcome Hotel
66 Rue De Seine, Paris, Paris

Reviews

8.0

Very Good

Rating 10 - Excellent. 190 out of 658 reviews" "
Rating 8 - Good. 305 out of 658 reviews" "
Rating 6 - Okay. 116 out of 658 reviews" "
Rating 4 - Poor. 32 out of 658 reviews" "
Rating 2 - Terrible. 15 out of 658 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Baby Girl, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently stayed at a chic hotel with exceptionally honest staff. I left my ring accidentally after I checked out and they returned it to me. The hotel's aesthetic was classic and stylish, creating a comfortable atmosphere. Conveniently located near transportation hubs, making exploration of the area hassle-free. They also have an elevator but it is so tiny but working. Overall, a delightful experience worth recommending.
Stayed 2 nights in Nov 2023
Response from Lauriane C on Nov 29, 2023
Dear Baby Girl,Thank you very much for sharing your experience with other travelers.Our team has been touched by your kind words and by your recommendation. It is a pleasure to feel that you enjoyed every part of your stay at Welcome Hotel Paris and we sincerely look forward to welcoming you back soon.Best Regards,

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect One-Night Stay
We had a lovely one-night stay at the Welcome Hotel. We arrived at about 11:00 a.m and was able to check into our room after a long flight from the US. It was so appreciated. We had a nice view of the Rue de Seine and St. Germain Des Pres. The lobby and breakfast area is very inviting and quite relaxing. Very nicely decorated.
Stayed 1 night in Oct 2023
Response from Lauriane C on Oct 30, 2023
Dear Shirley,Thank you very much for sharing your experience at Welcome Hotel Paris.We are sincerely pleased to feel that you enjoyed your night in Saint-Germain-des-Prés and we will be glad to see you again.Best Regards,

8/10 Good

Judith

Stayed 2 nights in Jul 2023
Response from Lauriane C on Jul 21, 2023
Dear Judith,Thank you very much for sharing your experience online.Our team has been pleased to welcome you in the very center of Paris and we we look forward to your next stay in Saint-Germain-des-Prés.Best Regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding location; walking distance to the Louvre, the Seine, Luxembourg Gardens, etc. Friendly helpful staff.
Stayed 2 nights in Jul 2023
Response from Lauriane C on Jul 11, 2023
Dear Emily,Thank you very much for sharing your experience online.It is a pleasure for Eric, Koert and the rest of our team to read that you enjoyed your stay at Welcome Hotel Paris.We do hope that you had a nice trip back home and we look forward to your next visit.Best Regards,

4/10 Poor

Roger

Stayed 1 night in Oct 2022
Response from Lauriane C on Nov 1, 2022
Cher Roger,Nous sommes sincèrement désolés de ne pas vous avoir offert l'expérience que vous souhaitiez. N'hésitez pas à nous contacter pour nous donner davantage d'explications. Cela nous aidera à comprendre votre note et à envisager des améliorations pertinentes.Nous espérons que votre retour s'est bien passé et nous vous souhaitons une excellente journée.Bien Cordialement,

8/10 Good

L A Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at this hotel regularly since we began spending time in France. Over the years it has done a terrific job of making sensible upgrades in both facilities and services. Although prices have also increased, they are in keeping with competitors and the neighborhood. We expect to continue coming back.
Stayed 2 nights in Sep 2022
Response from Lauriane C on Sep 15, 2022
Dear L A Catherine,Thank you very much for choosing the Welcome Hotel again.It is a pleasure to read that you still appreciate coming to Saint-Germain-des-Prés and we sincerely look forward to your next visit.Best Regards,

2/10 Terrible

Stella

Disliked: Cleanliness, amenities, property conditions & facilities
My hotel was tiny, looked nothing like the pictures, smelled moldy and had black mold all over the shower wall and hairs everywhere, clearly signifying that it had not been thoroughly cleaned, not to forget to mention that black mold is a serious health hazard. I was so disgusted that I checked out of the hotel at 2 in the morning because I couldn't bare to sleep in that room. I have also been trying to get a refund for a month now and they have stopped responding to me. They initially told me they would have to speak to their manager before giving me any sort of refund, then they said there manager is on break for the entire month of August, and now it is september and I have still not received a response or a refund. DO NOT STAY HERE!
Stayed 1 night in Jul 2022
Response from Lauriane C on Oct 12, 2022
Dear Stella,Thank you very much for choosing the Welcome Hotel Paris.Following your bad experience with us, we sent you an email to apologize and to tell you that we agreed to make a refund. However, as you booked on Expedia with a virtual card, we asked you to contact Expedia? For the moment, you did not answer us and we thought it was because you were waiting for an answer from Expedia. Please contact us in order to keep on talking about your situation.Best Regards,

10/10 Excellent

Jessica

Stayed 3 nights in Jul 2022
Response from Yasmine on Jul 29, 2022
Chère Jessica, Merci pour cette très jolie note. Bien à vous, Dear Jessica, Thank you for this great review. Best regards,

10/10 Excellent

Suzy

Stayed 3 nights in Jun 2022
Response from Lauriane C on Jun 27, 2022
Dear Suzy, Thank you for that beautiful score. We are glad that you enjoyed your stay at Welcome Hotel and we look forward to welcoming you back soon. Best Regards,

2/10 Terrible

Marisa Gabriela

Stayed 2 nights in May 2022
Response from Lauriane C on Jun 2, 2022
Dear Marisa Gabriela, We are sincerely sorry to read that you did not appreciate your stay at Welcome Hotel Paris. Feel free to contact us and give us more explanations. It will help us to understand and to make improvements. Best regards,

10/10 Excellent

Alexey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great price. Small, but clean and cozy rooms. Optional breakfast served from 7:00 AM, helps if one need to start day early. Staff speaks english, which helps a lot.
Stayed 6 nights in May 2022
Response from Lauriane C on Jun 13, 2022
Dear Alexey, Thank you very much for your wonderful review. It is a pleasure to read that you enjoyed your stay in Saint-Germain-des-Prés and we sincerely look forward to welcoming you back soon. Best Regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Air con doesn’t kick in till VERY high temperature
Hotel was in a fantastic location. It’s on quite a busy road, but there is excellent double glazing so the road was muted significantly. Unfortunately, they said the air con would not work until the room hit a higher temperature, so it was absolutely sweltering and quite uncomfortable to sleep in. Which did put a dampener on the time away. Fabulous restaurants near by. Would recommend The Citrouille- good price, great service, excellent food. Really close to all attractions within the city. Would definitely recommend.
Stayed 2 nights in Apr 2022
Response from Yasmine on Apr 25, 2022
Dear Stefan, Thank you very much for your kind review. It is a pleasure for our staff to discover your review about your stay in Saint-Germain-des-Prés. We are sincerely happy that you appreciated your experience with us. However, we took note of your comment about the air conditioning and we are very sorry. We transmitted your comment to our management. We do hope that you had a nice trip back home and we look forward to your next visit. Best regards,

8/10 Good

Stefan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 5
Overall we liked this hotel. The room was quite small but had all the facilities we needed and the bed was comfortable. The air conditioning didn't work, and the shower enclosure was partially open to the rest of the bathroom, which meant the shower water soaked the toilet every time. Even so, overall we felt like it was reasonably good value, and located very well in a nice area of the city, close to good bars and restaurants etc. 👌
Stayed 2 nights in Apr 2022
Response from Yasmine on Apr 25, 2022
Dear Stefan, Thank you very much for your kind review. It is a pleasure for our staff to discover your review about your stay in Saint-Germain-des-Prés. We are sincerely happy that you appreciated your experience with us. However, we took note of your comment about the shower and the air conditioning and we are sorry for it. We transmitted your comments to our team and our management. We do hope that you had a nice trip back home and we look forward to your next visit. Best regards,

10/10 Excellent

Matthew

Stayed 3 nights in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Problem with receptionnist
Everything was perfect at this hotel except for a couple of details. The rooms were well cleaned every day, but there were a few surfaces that weren’t dusted off and they kept accumulating dust like the desks or tables. Other than that, everything was clean and the location is amazing. All staff members were very kind and accomodating except for one receptionist named “Court”. This receptionist was very rude and every interaction I’ve had with him was not a good experience. Every time I would ask a question or help he would say “no” or answer in a negative way. I might not be coming back to this hotel just because of the receptionnist’s bad attitude, but everyone else was very lovely.
Stayed 4 nights in Sep 2021
Response from Yasmine on Oct 6, 2021
Dear guest, Thank you for staying with us. It was a pleasure to welcome you. However, we took note of your comments and we are very surprised about your comment concerning one member of our staff. We are very sorry you did not have the experience you expected. All our staff members are relation guest professionals. Your satisfaction is our priority. As you can see in other comments, the experience you had is not usual. Please do not hesitate to contact us to give us more details about what happened. Best regards,

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Feb 2020
Response from Lauriane on Feb 24, 2020
Cher Client, Merci pour cette jolie note. A très bientôt au coeur de Saint-Germain-des-Prés. Dear Guest, Thank you for your kind review. We look forward to welcoming you back soon. Regards,

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from koert/front desk on Feb 3, 2020
Hello, Bonjour! Thank you for your very positive review. It is always nice to hear that one of our clients is satisfied with our hotel and her stay in Paris. We hope to see you soon back again with us. Greetings, Koert/front desk

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Lauriane on Dec 3, 2019
Cher Client, Merci pour cette jolie note. A très bientôt au coeur de Saint-Germain-des-Prés. Dear Guest, Thank you for your kind review. We look forward to welcoming you back soon. Regards,

4/10 Poor

Makhan

Stayed 3 nights in Nov 2019

8/10 Good

Hadi

Traveled with group
Liked: Staff & service
Disliked: Room comfort
The room and the washroom size very small no refrigerator
Stayed 2 nights in Nov 2019
Response from Lauriane C on Nov 18, 2019
Dear Had, Thank you very much for sharing your experience online. Our staff have been glad to welcome you into the deep heart of Saint-Germain-des-Prés. However, we took note of your remarks and we are pleased to inform you that we will create new kind of rooms, bigger, with a fridge. It will be a pleasure to welcome you back for a new visit of Paris. Best Regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with very friendly staff. Rooms are tiny but that was expected in the heart of Paris. Comfy bed and quiet although adjoining guests could be heard talking. Overall a really good place to use as a base for exploring the City of Lights!
Stayed 2 nights in Oct 2019
Response from Koert/front desk on Nov 3, 2019
Thank you for your positive reaction. We always try to make a wonderful experience of your stay, as a visit to the heart of Paris is something special. We are glad you liked the bed: a good night's rest before a tourist visit is very important. See you soon. Greetings, Koert

8/10 Good

Mayra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
The location of the Hotel was perfect for exploring all of Paris. There are lots of restaurants less than 5 minutes walikin distance! We also had an awesome concierge Eric helped us find places and how to navigate the Metro in Paris and we managed to not get lost! The only thing that was hard is getting used to how small the rooms are in Paris and that a lot of the Hotels are still being upgraded electrically and otherwise, but the rooms were clean and served there purpose-sleep after walking around beautiful Paris to view all the sights!
Stayed 6 nights in Oct 2019
Response from koert/frontdesk on Oct 25, 2019
Thank you very much for your positive and friendly reaction. It is always nice to know that our help is appreciated. We hope to see you soon again in our hotel. Greetings, Koert/frontdesk

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Great location and great staff. The shower room is a bit small and needs upgrading.
Stayed 2 nights in Oct 2019
Response from Koert/front desk on Oct 24, 2019
Thank you for your great review. We always like reading review in order to make the stay of our clients even better in future. Our hotel is a small hotel in the center of Paris and therefore there is not much space. Greetings

6/10 Okay

Jeff

Liked: Staff & service
good location
I found the location very close to the Louve and other places so the stay was not really bad, the man at the desk was helpful, and the motel room was not as big as I expected. He had internet and if you want food, water or coffee for the morning you will have to go down the street. The room is very basic. The bathroom wasn't quite big enough to be comfortable but it did work fine.
Stayed 1 night in Sep 2019
Response from Lauriane on Sep 26, 2019
Dear Jeff, Thank you very much for choosing Welcome Hotel. Our staff have been glad to welcome you into the deep heart of Paris. However, it seems that we did not offer you the experience you expected and we are sincerely sorry for that. We inform you that you have tea and coffee facilities into your room and breakfast is served from 7:30 am to 10:30 am in the bedroom, in the breakfast room or on the terrace if the weather is nice ;) We do hope that you had a nice trip back home and we wish you a lovely day. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location
Stayed 6 nights in Aug 2019
Response from Lauriane C on Sep 6, 2019
Dear Guest, Thank you very much for your wonderful review! Our staff have been pleased to feel that you appreciated your stay at Welcome Hotel and we look forward to seeing you very soon. Best Regards,

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean staff was friendly and helpful. Room was nice clean a/c was very cold.
Stayed 3 nights in Aug 2019
Response from Lauriane on Sep 3, 2019
Dear Francisco, What a pleasure for our staff to read your fantastic review online !! We are sincerely pleased that you had a lovely Paris experience at Welcome Hotel and we look forward to welcoming you back soon. Best Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was perfectly clean and large enough for me and my friend. The staff were very friendly and willing to help. They gave us a map and personally highlighted all of the landmarks for us. The location is also perfect in the 6th Arr. just around the corner there was a Laundromat, an awesome bar and bistro, and a grocery store. We both really enjoyed our stay here and would definitely go back!
Stayed 4 nights in Aug 2019
Response from Lauriane C on Aug 13, 2019
Dear Guest, Thank you very much for your amazing review! What a pleasure for our team to feel your enthusiasm regarding your stay at Welcome Hotel. We are sincerely pleased that you had such a lovely experience in Saint-Germain-des-Prés and we look forward to your next visit. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Small room but had everything I needed. Walked to all major sites from there
Stayed 3 nights in Jul 2019
Response from Lauriane C on Jul 31, 2019
Dear Guest, Thank you very much for your kind words. Our team had been pleased to welcome you into the deep heart of Paris and we sincerely look forward to your next visit. Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a weekend to cap off our France trip, the staff were very nice, it’s in a fantastic touristy neighbourhood. Would highly recommend.
Stayed 2 nights in Jul 2019
Response from Monica on Jul 19, 2019
Dear guest, Thank you very much for choosing our hotel for your stay in the deep heart of Paris. It’s such a pleasure to know through your review that you had a very pleasant stay. We do hope to receive you again and again for memorable experiences in the exact center of Paris. Please receive our kind regards, Welcome Hotel.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2019
Response from Lauriane C on Jul 4, 2019
Dear Larry, Thank you for your fantastic review. We are glad to that you appreciated your stay at Welcome Hotel and we look forward to seing you again. Regards,

8/10 Good

Mark

Liked: Staff & service
Great location, worn space
Very helpful staff just an old property with small rooms as to Be expected in Paris. They cleaned the room after the first day and cigarette smell gone. Great location and quiet with windows closed. Not sure I would stay here again.
Stayed 4 nights in Jun 2019
Response from ERIC on Jun 12, 2019
Dear Guest, We thank you for your positive review & we wil be very pleased to welcome you for a next stay in Paris. Best regards, Eric - Reception desk

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property in excellent location. The bathroom extractor did not work so there was mould along the Bath. Wall paper peeling off. No safe or fridge.
Stayed 4 nights in May 2019
Response from Lauriane C on Jun 5, 2019
Dear Guest, Thank you for staying at Welcome Hotel. Our staff have been glad to welcome you into the deep heart of Paris. However, we are sincerely sorry for the trouble you had into your room and we paid much attention to every remark. Your review is very important for us because it helps us understand your expectations and make good improvements. That is why we transmitted your message to our staff but also to our Management. It would be a pleasure to welcome you back soon for a new Parisian experience. Best regards,

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2019
Response from Monica on May 31, 2019
Dear guest, Thank you very much for choosing our hotel for your stay in the deep heart of Paris. Following your 3/5, we would like to appologize for not meeting your expectations. Our guests' feeldback is very important for us in order to improve our quality our service constantly. So please do not hesitate to contact us for further details about what you have appreciated the least or other suggestions. We will do our best to satisfy our guests to the most. Kind regards, Welcome Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was very helpful.The location of the hotel was very good for me.I was able to walk to everything I wanted to see.The train is close also.Plenty of restaurants and markets just outside of hotel.I traveled solo and I felt safe.I read other reviews and heard stories about Paris,however I felt safe.The area is busy so if you are looking for quiet not a good choice.The bathroom is very small but manageable.I would definitely stay at the Welcome again.
Stayed 3 nights in May 2019
Response from Koert on May 28, 2019
Thank you for your nice and positive review. A review is very important for us in order to improve the standard of our hotel. We are glad you have had a nice time with us and hope you will be back soon. Koert

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the location was fabulous. it was clean (very clean) .. and it is a two star .. so not much in terms on amenities etc. beds were great, pillows, shower and toilette all worked … just rooms were small. staff were fantastic too. i'd stay again.
Stayed 5 nights in May 2019
Response from Koert on May 28, 2019
Thank you for your nice review. A review is very important for us in order to improve our standard of the hotel. We are glad you have like the "Welcome " experience and hope to welcome you soon back again. Koert

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the view from our room. Breakfast was also great.
Stayed 4 nights in May 2019
Response from Lauriane C on May 17, 2019
Dear Guest, Thank you very much for your kind review. Our team has been pleased to read that you enjoyed your stay at Welcome Hotel and we do hope that you will be back soon to Saint-Germain-des-Prés. Best Regards,

10/10 Excellent

Maria carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Very friendly staff Comfortable bed Great location
Stayed 2 nights in May 2019
Response from Lauriane C on May 16, 2019
Dear Maria Carmen, Thank you very much for your fantastic review! Our staff had a large smile after reading that you had such a nice experience at Welcome Hotel and we sincerely hope that you will be back soon to Saint-Germain-des-Prés. Best Regards,

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gr8
It was Gr8 in every aspect and staff courteous & helpful at all times
Stayed 4 nights in Apr 2019
Response from Monica on Apr 27, 2019
Dear guest, Thank you very much for choosing our hotel in the deep heart of Paris. We are glad to read your appreciations about our services, but we also carefully took note of the points that you have appreciated the least. Our guests’ feedback is really important since it helps us to improve our quality of service according to their expectations. The whole team thanks you again for taking time to rate and comment your stay in our hotel for our betterment, and we wish to welcome you once again for another wonderful Parisian experience fully satisfying. Best regards, Welcome Hotel.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel. Friendly staff. Traditional rooms. Great location for university and tourist attractions.
Stayed 2 nights in Mar 2019
Response from Lauriane C on Mar 19, 2019
Dear Alison, Thank you very much for your kind review. We are sincerely glad to see that you had such a beautiful experience at Welcome Hotel and we look forward to welcoming you back soon for a new visit of Paris. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff....everything within walking distance.
Stayed 2 nights in Feb 2019
Response from Monica on Feb 20, 2019
Dear guest, Thank you very much for choosing our hotel in the deep heart of Paris. We are glad to read your appreciations about our services. The whole team thanks you again for taking time to rate and comment your stay in our hotel for our betterment, and we wish to welcome you once again for another wonderful Parisian experience fully satisfying. Best regards, Welcome Hotel.

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly and the hotel is in one of the best locations in Paris!
Stayed 6 nights in Dec 2018
Response from Monica on Jan 11, 2019
Dear guest, Thank you very much for choosing our hotel for your stay in the deep heart of Paris. We are glad to read your statisfaction, but we would like to know more about what you have appreciated the least. Thanks again for taking time to rate and comment our service. Kind regards, Welcome Hotel.

6/10 Okay

Nat

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Great location ... tight quarters... mold in bathrooms
Stayed 6 nights in Dec 2018
Response from Monica on Jan 2, 2019
Dear guest, Thank you for choosing our hotel for your stay in the deep heart of Paris. We are sincerely sorry for the discomfort you had to deal with during your stay in our hotel. Our guests' feedback is very important for us in order to improve the quality of our service according to your expectations and needs. That is why we sent your review to the whole team for betterment and we carefully took note of the grade that you gave for our service. Be assured that your comments garnered our attention and steps will be taken very soon. We do hope to welcome you once again a whole new Parisian experience, without any discomfort. Kind regards, Welcome Hotel.

10/10 Excellent

eladioav, Veracruz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, greay location, multilingual receptionists
Stayed 4 nights in Nov 2018
Response from Eric on Nov 28, 2018
Thank you for your nice reaction. Enjoy your stay.

8/10 Good

CC, Orange, CA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location next to the Louvre. The was a bit small which isn’t comfortable for a couple. The staff forgot to replace our towels one night. It wasn’t bad but wasn’t the best.
Stayed 3 nights in Nov 2018
Response from Monica on Nov 22, 2018
Dear guest, Thank you so much for taking time to rate and comment our service. Our guests' feedbacks are really important for us in order to improve the quality of our service to satisfy you the most. We carefully took note of your comments and rate and we are sorry for the towels that haven't been changed that day. We sent your review to the whole team so that everyone can be aware to not repeat this again. It will be a pleasure to welcome you once again for a full satisfying stay in the deep heart of Paris. Best regards, Welcome Hôtel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel with good location and clean. Very poor internet by wifi,
Stayed 5 nights in Oct 2018
Response from Monica on Oct 30, 2018
Dear guest, Thank you for taking time to rate and comment about your stay in our hotel. We are sorry that we couldn't provide you a full satisfying stay. Meanwhile, as we provide free Wifi sometimes the network might be slow and can cause some internet conection problems, but we usually let the technician deal with it if you let us know during your stay. Please do not hesitate to contact us for further suggestions or request. Kind regards, Welcome Hôtel :)

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Nice room nice time nuce people generally nice . How much more nuce things can I say .,,? Nice
Stayed 1 night in Sep 2018
Response from Eric - Reception desk on Oct 3, 2018
Dear Guest, We thank you for your positive review. Have a nice stay & best regards,

8/10 Good

RENATO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Monica on Sep 27, 2018
Cher Client, Merci beaucoup d'avoir pris le temps d'évaluer notre service. Notre équipe est heureuse de lire que votre séjour parisien s'est bien passé. Cependant, nous avons pris note de chacune de vos réponses car votre retour compte beaucoup pour nous. En effet, il nous permet d'appréhender au mieux vos attentes et d'effectuer les améliorations nécessaires. Nous espérons avoir très bientôt le plaisir de vous accueillir à nouveau au coeur de Saint-Germain-des-Prés. Bien Cordialement, Welcome Hôtel :) Dear Guest, Thank you very much for taking time to answer our questionnaire. It's a pleasure for our team to read your score. We will be pleased to welcome you back soon for a new Parisian experience and we wish you a beautiful day. Welcome Hôtel :)

8/10 Good

Matt, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, very fair value for the money, staff was very professional.
Stayed 2 nights in Sep 2018
Response from Monica on Sep 25, 2018
Dear Matt, We thank you for choosing our hotel for your stay in Paris. Thanks also for taking time to give us a review of your stay with us. Your comments have been sent ot the team as a sweet reward for our staff. Kind regards, Welcome Hôtel :)

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from Lauriane C on Sep 7, 2018
Cher Client, Merci pour cette jolie note. A très bientôt au coeur de Saint-Germain-des-Prés. Dear Debra, Thank you for your kind review. We look forward to welcoming you back soon. Regards,

4/10 Poor

Mark

Great location, nice staff. Cramped & a bit grimy.
Centrally located on the Left Bank among lots of charming shops and restaurants, and within easy walking / biking / Metro distance of all the major attractions of the city. While the staff is friendly and conscientious, and puts in the effort to keep the hotel in good repair and clean, the more permanant furnishings that are not cleaned and replaced daily, like the blankets, decorative cushions, curtains, carpets, etc. have an unpleasant patina of funk and grime that moves this hotel from "Charming" down to "Slightly Icky". An investment in new decorative cushions and blankets, and a thorough cleaning of the carpets and curtains would transform this little hotel significantly and make it a place worth returning to.
Stayed 4 nights in Sep 2018
Response from Lauriane C on Sep 7, 2018
Dear Mark, Thank you very much for choosing Welcome Hotel. First of all we would like to apologize for your disappointment regarding our hotel. Rooms are cleaned and vacuumed every day, however, we transmitted your review to the service concerned. Your feedback is very important for us because it helps to make good improvements. Cleanliness must be a priority in a hotel. It would be a pleasure to welcome you back if you would like to give us a second chance. Best Regards,