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Reviews of The Lodge at the Mountain Village by ASRL

3 out of 5
The Lodge at the Mountain Village by ASRL
1415 Lowell Ave, Park City, UT

Reviews

7.2

Good

Rating 10 - Excellent. 230 out of 851 reviews" "
Rating 8 - Good. 257 out of 851 reviews" "
Rating 6 - Okay. 174 out of 851 reviews" "
Rating 4 - Poor. 104 out of 851 reviews" "
Rating 2 - Terrible. 86 out of 851 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Pedro

Liked: Cleanliness, property conditions & facilities
The place is old, no renovations, there is no front desk so everything has to be done over the phone. Still, it is ok.
Stayed 5 nights in Mar 2024
Response from Management on Apr 11, 2024
Thank you for the review and comments Pedro. We appreciate it.

10/10 Excellent

Tamara, Dallas

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from Management on Mar 7, 2024
Thank you for the kind review Tamara. We appreciate it!

10/10 Excellent

Stacey

Liked: Property conditions & facilities
property was conveniently located close to shops and dining
Stayed 4 nights in Feb 2024
Response from Management on Feb 22, 2024
Thank you for the great review Stacey! We are glad you enjoyed your stay.

10/10 Excellent

Weishuang

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Management on Jan 22, 2024
Thank you so much for the great review! We are happy you enjoyed your stay.

10/10 Excellent

Mercedes

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Management on Jan 4, 2024
Thank you so much for the kind review Mercedes! We hope to see you back again soon.

4/10 Poor

JOANNA

Traveled with family
Stayed 5 nights in Dec 2023
Response from Management on Dec 28, 2023
Thank you for the review Joanna. We always appreciate feedback and would welcome any comments elaborating on the issues you had during your stay. If you'd like to discuss, please reach out to our Guest Services line. Thanks!

8/10 Good

charlie

Stayed 3 nights in Dec 2023
Response from Management on Dec 23, 2023
Thank you for the review Charlie! We appreciate it.

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
As first time visitors this place was VERY accommodating. I chose this place due to the fact that there was no snow in the east & we had a friend who has never skied... However, it was WAY too overpriced for a group of non-avid skiers & certainly not all the lifts were operating. The shuttle from the airport was $140--ONE WAY! ---literally feel raped with the cost of lift tickets, food at certain restaurants were ridiculous- Pizza & Noodle on main street- $30 for tortellini & Alfredo- NO MEAT, Go to fresh market & make a full meal for your family at that price ...But just like Disney, the place was packed & people payed-(roll eyes of ridiculousness).. The accommodations we stayed at were great & had all the amenities we needed. There is a Fresh Market within walking distance but I would recommend the bus or car service if you have an abundant bags of groceries. Bus service is free to many locations.We had a really nice time but I will never return when I can get lift tickets in PA & NY for over half the price...
Stayed 3 nights in Dec 2023
Response from Management on Dec 24, 2023
Thank you for the review and comments Jennifer. We are glad you enjoyed your stay at The Lodge!

4/10 Poor

Dave

Disliked: Property conditions & facilities
Response from Management on Feb 22, 2024
Thank you for the review Dave. We always appreciate any feedback we can get.

2/10 Terrible

Inho, South Jordan

Stayed 1 night in Nov 2023
Response from Management on Dec 28, 2023
Thank you for the review Inho. You are more than welcome to give our Guest Services line a call to discuss any issues you had.

2/10 Terrible

Michael

Traveled with family
There is no human at check-in. You enter your name in a kiosk and an envelope comes out. We were dispensed the wrong key. Much smaller unit than we reserved with not enough beds. No one on site to help. We corrected it for the next night but were exhausted from travel and slept on couch.
Stayed 2 nights in Nov 2023
Response from Management on Nov 6, 2023
Thank you for the review and comments Michael. We apologize again for the issues you had. We will use this as a learning experience and do better in the future. Hopefully the compensation we gave you help to make up for your frustrations.

2/10 Terrible

David

Stayed 3 nights in Oct 2023
Response from Management on Dec 24, 2023
Thank you for the review David. We are always happy for the opportunity to better serve our guests. We appreciate the feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
The check in process is very confusing. The rooms are nice and updated but we had to request a room change since there was such a stong smell of mold. The pool was closed which was very disappointing. Other than that our stay was nice.
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
Thank you for the review and comments. We will use them to improve the guest experience moving forward.

2/10 Terrible

Jaxon

Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
Thank you for the review Jaxon. Any additional information would be helpful, so that we may work to improve our guest experience.

2/10 Terrible

Jesse

Stayed 1 night in Sep 2023
Response from Management on Oct 28, 2023
Thank you for the review Jesse. Any additional information would be helpful, so that we may work to improve our guest experience.

10/10 Excellent

Bernadette

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Management on Sep 8, 2023
Thank you for the great review Bernadette! We are happy you enjoyed your stay.

10/10 Excellent

Brooke

Stayed 1 night in Aug 2023
Response from Management on Aug 14, 2023
Thank you for the great review Brooke. We are happy you enjoyed your stay and hope to see you back soon.

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness
Summer one night stay at The Lodge
The check-in process was well explained in the email communication sent after booking. We stayed in building B which was okay however the view out of the window was a parking lot and not the mountains, like we had a choice. The room was very clean and the furnishings were comfortable. As this is a ski hotel and mainly used in the winter, our stay was in the summer and they supplied an in-room A/C unit which was quite noisy. The television was a perfect size and awesome picture quality however I was unable to figure out how to watch local channels and the guide left in the room was useless. Although the video and information literature about obtaining a WiFi password was provided, no WiFi password was given. I had to call the number and the person who answered had a very strong foreign accent which didn't help in writing down the password. She did suggest to text me the password which was a great idea. No hotel keys given. Room door and access from the garage or into building B required either a nine or six numbered code provided. It helped me to take a picture of this information on my phone. Another note, the scenic beauty was amazing but this is a mainly a winter resort. All most all restaurants in the resort didn't open until 10 or 11 for breakfast. If you're an early riser, you need to drive into town for a cup of coffee or meal. With so many options in Park City, we won't be staying here again.
Stayed 1 night in Jul 2023
Response from Management on Jul 14, 2023
Thanks for the review Rodney. We appreciate the feedback.

6/10 Okay

Melissa

Stayed 4 nights in Jun 2023
Response from Management on Jul 18, 2023
Thank you for the review Melissa. We always appreciate feedback.

2/10 Terrible

Matthias Michael

Disliked: Amenities, property conditions & facilities
My unit was B152 (in the B building). The wall treatments were peeling the the unit was dark. The bed mattress was thin and not comfortable. The floor was old and had splinters. The fireplace was malfunctioning and too loud to operate. Management did not respond to service questions or reviews. Definitely would not stay here again.
Stayed 1 night in Jan 2023
Response from Management on Jun 11, 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

10/10 Excellent

Diana, Kingston

Stayed 3 nights in Jan 2023
Response from Management on Jun 11, 2023
Thank you for the kind review. We hope to see you back soon!

4/10 Poor

Verified traveler

Disliked: Cleanliness
Disappointing
Disappointing. The property has a great location (at the base of the mountain), but for the price charged the cleanliness of the unit and conditions of the kitchen appliances and bathroom were very disappointing. For instance (among other issues), we found an open pack of chocolate from another guest in one of the shelves and both the fridge and the shower made a disturbing noise. When we got there, front desk did not find our reservation and did not put any extra effort to find it. Instead, we had to prove we had booked it to get any help. Parking is free, but I got a 50 bucks ticket between returning the parking permit to the front desk and getting back to my car to travel back home (it took me less than 15 minutes to do it). Front desk and management said (quote) “it was not their problem” because “they do not manage the parking lot”. There should be at least a fifteen minutes tolerance…
Stayed 5 nights in Dec 2022
Response from Management on Jun 11, 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

6/10 Okay

Benjamen

Liked: Room comfort
Not again.
Holes in the carpet. Long black hairs in the shower and on the shower walls. Toilet does not flush well. Outdated furniture and fixtures. Customer service was good but they need to change some internal processes to eliminate me having to call 4 times. They were nice when I called but I shouldn’t have had to call.
Stayed 1 night in Dec 2022
Response from Management on Jun 11, 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

8/10 Good

Sing

Liked: Cleanliness
We only stayed one night. But my husband noticed there were bugs inside our room. The bathroom toilet has very little water pressure, but i guess the place we got was older and still under construction.
Stayed 1 night in Sep 2022

6/10 Okay

Matt

Traveled with family
Easy and convenient, but older. Not built with ac or functional windows. The place had a makeshift and very loud in-room ac unit that woke us several times. And it was still hot even when outside temps were in the low 60s.
Stayed 1 night in Aug 2022
Response from Julia C. on Aug 18, 2022
Thank you for your detailed feedback on you recent stay. Sorry to hear about the challenges you had with the AC, we will address the issues immediately with our maintenance department. We are glad though that the place was easy and convenient for you. Thank for staying with us and we hope to see you again in the near future.

8/10 Good

Gina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo was very spacious and unique architectural windows. That being said, there were no blinds or coverings for the many windows. Each morning, the sunlight woke everyone up way too early. Any kind of window coverings would of been helpful.
Stayed 3 nights in Jul 2022
Response from Julia C. on Aug 8, 2022
Thank you so much for your review, we are delighted to hear that you found our accommodations spacious and unique. We will be sure to share your comments regarding windows with the unit owners. Thank you for staying with us and we hope to welcome you back in the near future.

8/10 Good

Carlos E

Stayed 5 nights in Mar 2022

10/10 Excellent

helen, new york

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very convenient location, clean, spacious. Just one small suggestion-the dishwasher need an update. Overall very good experience.
Stayed 5 nights in Mar 2022

2/10 Terrible

Maxim

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old Looks different than the website Only Good thing is clean and good parking
Stayed 6 nights in Feb 2022

6/10 Okay

James

Liked: Amenities
Disliked: Property conditions & facilities
Location to the ski lifts was great. Waste trucks making a racket each morning at 6am was not so great. Furnishings were in poor condition. For the overnight/stay rate this property it did not provide comparable comfort.
Stayed 3 nights in Feb 2022

2/10 Terrible

Chris

Disliked: Cleanliness, room comfort
Awful experience on many levels
Awful experience. From parking the car, checking in, room quality to WiFi, it was just terrible - and I travel extensively. Great location, but I would not recommend to anyone.
Hotel charges $400 if parking pass not returned. This is how easy it is to find.
Stayed 1 night in Jan 2022

6/10 Okay

Brieanna, Panama City

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can’t get any closer to the lifts! But I had someone knock on my door at 11PM looking for a dog and I had housekeeping enter my room at 9AM when I was in the bathroom.
Stayed 1 night in Jan 2022

2/10 Terrible

Arturo

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Confusing check-in process. Unclear directions regarding parking pass. No garbage collection. Murphy bed is uncomfortable. Only redeeming quality is the amazing ski/in out.
Stayed 5 nights in Dec 2021

4/10 Poor

brett

Traveled with family
Disliked: Property conditions & facilities
Lots of noisy deliveries at 5 o’clock AM. Plumbing Problems Maintainance needed on Fossetts and slow drains. People who do not stay there drive their Vehicle in the garage get dressed for skiing then a designated driver takes the car out the garage. Causing lots of congestion.
Stayed 2 nights in Dec 2021

8/10 Good

Kathy

Traveled with group
Liked: Cleanliness, room comfort
The Lodge at Mountain Village
Room 147 was very spacious and the hide-a-bed was surprisingly comfortable. Very clean and nicely updated. Large kitchen and bathrooms. Front desk hours were pretty unreliable. Our last day there (a Friday) the front desk was closed all day.
Stayed 1 night in Dec 2021

6/10 Okay

Allyn

Traveled with group
Disliked: Cleanliness
Hard to find place to Check in and Check out
It was hard to find a place to check in and parking. Also I had hard time finding a place to return parking permit
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveler

Traveled with family
the room was a little dated and the bed was not very comfortable it’s a very confusing property as well. we checked in after hours and it took a while to find the correct parking area and then our room.
Stayed 2 nights in Nov 2021

10/10 Excellent

Kylee

Stayed 1 night in Nov 2021

6/10 Okay

Tiffany

Stayed 1 night in Nov 2021

2/10 Terrible

Mike

Traveled with group
Disliked: Cleanliness, room comfort
The photos I reviewed when I booked the room and what I actually got where two different things
Stayed 1 night in Oct 2021

2/10 Terrible

Jeffery

Traveled with partner
Disliked: Amenities
THE PROPERTY IS VERY WELL MAINTAINED. WE MADE OUR STAYCATION IN THE FALL SO THE SCENERY WAS GREAT. THE CHECK IN PROCESS WAS NOT FUN AT ALL. WE STAYED IN A COMPLETELY DIFFERENT BUILDING THEN WE CHECKED IN AT AND FINDING THE ENTRANCE TO THE OTHER BUILDING WAS A CHALLENGE.
Stayed 2 nights in Oct 2021

4/10 Poor

Riley

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Okay-ish Overall
Older property with confusing check-in, parking and map. Our unit was remodeled nicely and very clean/comfy, but the entire property still had an "old" feeling. Water pressure and pipes were loud, patio was small, hallways to condo were not remodeled. Great location for summer fin in Park City, however.
Stayed 1 night in Aug 2021

10/10 Excellent

Brett

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from Julia C. on Aug 23, 2021
We are delighted to see your positive feedback for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another awesome experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location! The summer activities such as alpine slide, etc are right there. Also walking distance to Main Street. We had the sliding door open and were apparently too loud while playing a game with our kids and the police came. Don’t plan on making ANY noise after 9:30 pm. Otherwise, it was great!
Stayed 1 night in Jul 2021

6/10 Okay

Ryan

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, so close to everything.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall the property is good; location is great and within walking distance of fun activities and Main Street. The room was very nice; clean, spacious, comfortable with good amenities. My only complaint is our specific room was on the corner of the property above the bus stop. Buses are noisy! They also run late and start early. Request a room away from the road!
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Property seemed old and in poor condition in some areas. Room arrangement was awkward.
Stayed 2 nights in Jul 2021

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021
Response from Julia C. on Aug 23, 2021
We are delighted to see your positive review for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another great experience.