Outdoor pool

Reviews of The St. Regis Deer Valley

5 out of 5
The St. Regis Deer Valley
2300 Deer Valley Dr E, Park City, UT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 153 out of 210 reviews" "
Rating 8 - Good. 21 out of 210 reviews" "
Rating 6 - Okay. 14 out of 210 reviews" "
Rating 4 - Poor. 18 out of 210 reviews" "
Rating 2 - Terrible. 4 out of 210 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Negar Gholizadeh, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent customer service.
Stayed 4 nights in Apr 2024
Response from Director of Rooms on Apr 13, 2024
Dear Ms. Gholizadeh, Thank you for your lovely review of The St. Regis Deer Valley. It is inspiring to know you enjoyed our wonderful location and the tailored, seamless service provided by our associates. We look forward to hosting you again soon. We appreciate your generous compliments and invite you to complete our guest survey as we welcome your valuable feedback.Jeff Keller,Director of Rooms

10/10 Excellent

Nestor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Director of Rooms on Apr 8, 2024
Dear Nestor, On behalf of our associates, thank you for the generous review. Perfect for romantic getaways or family vacations, The St. Regis Deer Valley offers a haven of refined luxury and flawless service. We are pleased to know how much you loved your stay, and we look forward to having you visit with us again.Jeff Keller,Director of Rooms

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location and service!!!!!
Stayed 1 night in Mar 2024
Response from Director of Rooms on Apr 5, 2024
Dear Julissa, Thank you for the superb review of your recent stay at The St. Regis Deer Valley. We are delighted that our perfect location and exceptional service helped to make your stay exemplary. Thank you again for the feedback, and we would love for you to come back soon.Jeff Keller,Director of Rooms

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property catering to different age groups.
Stayed 5 nights in Mar 2024
Response from Director of Rooms on Apr 3, 2024
Dear Denise, Thank you for your excellent rating of The St. Regis Deer Valley. We want every guest to have an exemplary experience; therefore, we are pleased we could provide this for you. It was a pleasure having you at our luxury resort, and we look forward to welcoming you back soon. We appreciate your generous compliments and invite you to complete our guest survey as we welcome your valuable feedback.Jeff Keller,Director of Rooms

6/10 Okay

Julian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice resort but I felt it was a little overpriced. Nothing wrong with it, but at this price point, it was disappointing that parts of the spa were broken/closed for maintenance (despite mandatory $50/day resort fee). The room was nice but the bathroom finishes and fixtures seemed a little but dated for such a high price — everything worked and was clean, but it is easy to be disappointed when the cost is so high compared to other available options in Park City. Nice to have smorea station and wine sabering rituals, but neither of those really seemed to make the price worthwhile either. Overall nice stay, but just not really worth being so expensive compared to a normal hotel.
Stayed 1 night in Dec 2023
Response from Director of Rooms on Jan 31, 2024
Dear Julian, Thank you for sharing your thoughts about your stay with us. While we are glad to know you had an overall pleasant time at our resort and that you appreciated our signature St. Regis rituals, we are sorry for your disappointing spa experience and for the issues you had with the bathroom. We have taken note of the concerns you mentioned and have relayed them appropriately as we continually work to keep our accommodations and amenities refreshing and rejuvenating. We value your feedback and hope you will come back to see us soon.Jeff Keller,Director of Rooms

10/10 Excellent

MAUREEN

Stayed 4 nights in Dec 2023
Response from Director of Rooms on Dec 17, 2023
Dear Maureen, Thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The St. Regis Deer Valley, and we look forward to welcoming you back soon.Jeff Keller,Director of Rooms

10/10 Excellent

krista

Stayed 4 nights in Dec 2023
Response from Director of Rooms on Dec 17, 2023
Dear Krista, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Deer Valley. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jeff Keller,Director of Rooms

4/10 Poor

Steven

Traveled with family and small children
The property is beautiful and had afternoon events for guests like S’mores and hot chocolate. If you are a morning person forget about a hot shower. You have to wait until enough people use hot water before it circulates through the system. Many items in the room didn’t work. We had to wait for an hour until we received our breakfast and the dining room wasn’t that busy. Overall, it’s not worth the cost to stay there.
Stayed 2 nights in Dec 2023
Response from Director of Rooms on Dec 21, 2023
Dear Steven, Thank you for staying with us and taking the time to share your valuable feedback. We strive to provide an exquisite experience coupled with impeccable accommodations. We sincerely apologize for the delay you experienced in receiving your breakfast and for the issues in your room. Your comments have been addressed with the appropriate individuals. We are grateful for your patience, and we look forward to providing you with the seamless and exceptional visit you deserve the next time you are in the area. Jeff Keller,Director of Rooms

10/10 Excellent

Eric

Stayed 5 nights in Nov 2023
Response from Director of Rooms on Dec 22, 2023
Dear Eric, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. Thank you once more for choosing us, and we look forward to many more wonderful visits with you at The St. Regis Deer Valley.Jeff Keller,Director of Rooms

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente stay
Amazing place
Stayed 1 night in Oct 2023
Response from Director of Rooms on Oct 17, 2023
Dear Christian, Thank you for the generous rating of our hotel, The St. Regis Deer Valley. We strive to provide an unparalleled experience at our resort, emphasizing exquisite and tranquil surroundings combined with impeccable service. We are delighted you enjoyed everything we have to offer, and we hope you will come back to see us soon.Jeff Keller,Director of Rooms

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Director of Rooms on Aug 29, 2023
Dear Zoe, We are pleased your stay was enjoyable, and we want to thank you for your nice rating. All of us at The St. Regis Deer Valley look forward to your next visit.Jeff Keller,Director of Rooms

6/10 Okay

MONIKA

Long wait for checkin. Service at the restaurant was excellent but our steak arrived over cooked twice. Disappointing for a five star hotel.
Stayed 1 night in Aug 2023
Response from Director of Rooms on Aug 17, 2023
Dear Monika, Thank you for taking the time to tell us about your visit. We are happy your stay overall was pleasant, but we want it to be exceptional. We always want to exceed the expectations of our guests, and we genuinely apologize for the concerns outlined about your check-in and the dining experience. We will address this with the appropriate individuals and take suitable action. We hope you will consider a return visit so we can show you we are devoted to giving each guest an exceptional stay. Jeff Keller,Director of Rooms

6/10 Okay

Sonceria

Traveled with family
Liked: Cleanliness
Worthy of repeat visits, with seasonal caution
I have stayed several times at the Saint Regis, and I have come back for good reasons! However, this was my least amenable experience at the hotel. I’m aware it was shoulder season, and both the amenities in the service seemed completely discordant. Essentially, it seemed as though many things have been forgotten… including us! Much of the staff didn’t even know that we were staying at the hotel. Fortunately, I encountered Mike the clubhouse manager by accident, and he was incredibly accommodating, even though he had no idea we were present in his wing of the hotel! The morning coffee bar was late both days and the desk staff did not seem to know proper information regarding seasonal amenities. All together it was strange the degree of disorganization at the hotel seemed to be in.
Stayed 2 nights in May 2023
Response from Director of Rooms on May 18, 2023
Dear Sonceria, Thank you for your consistent support for our brand and selecting our hotel. We were disappointed to read your feedback, and we are sorry for anything other than a perfect stay. We are known for our meticulous attention to detail and devoted service; therefore, we sincerely apologize that this was not your experience. We have addressed this with our associates, and we are grateful for your valuable feedback. It is our hope that you will change your mind about us and allow us to welcome you again.Jeff Keller,Director of Rooms

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Great places today and awesome views. But if you are a coffee drinker, the restaurant does not open until 7 AM and the coffee was not put out at the expected time in the lobby at 6:30 AM.
Stayed 1 night in May 2023
Response from Director of Rooms on May 16, 2023
Dear Deborah, Thank you for being our guest at The St. Regis Deer Valley and sharing your experience with us. We love knowing that you enjoyed your time in our city and that our amazing views elevated your visit. However, we regret knowing about the inconvenience caused to you due to our restaurant schedule. We hope it did not affect your overall stay with us and we look forward to being your home away from home whenever you return to the area. Jeff Keller,Director of Rooms

6/10 Okay

Cynthia

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The service at this property does not at all match the price point. Certainly not what you would expect for such an expensive hotel. When we arrived, we had no idea how to get to the check in desk, and the Valet was of 0 help. I asked him if I should check in through the doors by him, he said yes. I go through those doors, no one in sight. I go back out, and he then proceeds to tell me I have to take the funicular up to the main resort on top of the mountain. Ummm, okay why didn't he explain that in the first place? At the pool, there is no signage to explain where the restrooms are. At the champagne tasting at 5:30, we arrived a few min late, and they didn't have any sparkling cider left as we do no drink. When we asked, they said sorry we ran out. They could run back and get more, but nope. The Spa was closed due to a "leak." The make you pay $50/night for parking, which is ridiculous. The body wash was completely empty in the poolside bathroom, so I had to use the shampoo. The lotion dispenser wasn't working properly, so I had to unscrew the lid to use it. It also wasn't labeled lotion vs soap. Barely any vegan options at the restaurants, we went offsite to eat dinner. The hot water for the morning coffee/tea was lukewarm. The place looks nice and nice location to Skiing, but the pricepoint does not at all reflect the service. I get these are small things, but don't charge thousands/night if you can't offer exceptional 5 star service and fix the little things.
Stayed 1 night in Apr 2023
Response from Director of Rooms on May 8, 2023
Dear Cynthia, We want to extend our apologies for not meeting your expectations during your time with us. It is sad to know about the negative experience you had at the time of check-in and at our pool and spa area. We truly appreciate your feedback as we continuously strive to improve our guest experience. We are also sorry for your disappointment with the food options we serve and for the overall value we offer for the price. While we understand these were not the major concerns, we are still very grateful for your patience and hope you will accept our apologies for the inconvenience caused to you. It is our sincere hope to have another opportunity to provide you with the outstanding hospitality you should have received on this visit.Jeff Keller,Director of Rooms

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Worked hard to have a relaxing time
1. Elevator entry/exit smelled like sewage on every floor 2. We got food sickness from expensive Easter Brunch. 3. Our room was not cleaned until 4pm and then by a worker that was sick and coughing all over our room - we left and asked for another room - only option they offered was a non view room or to have it re-cleaned which they did 4. No poolside beverage or food service 5. Spa had leak and entry was a mold remediation area 6. It felt like WORK not vacation bc everything needed an App
Stayed 5 nights in Apr 2023
Response from Director of Rooms on Apr 20, 2023
Dear Guest, Thank you for choosing us for your recent visit. We are truly sorry for the discomfort you went through in one of our elevators and for the housekeeping service issues you outlined. We aim to exceed our guests' expectations in all areas; therefore, we have shared this with the appropriate individuals to ensure it is not repeated. We also apologize for the concern you outlined with regard to the food we serve. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.Jeff Keller,Director of Rooms

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
absolutely beautiful with the most convenient ski in /ski out ever! The staff are exceptional
Stayed 3 nights in Apr 2023
Response from Director of Rooms on Apr 15, 2023
Dear Scott, Thank you for posting your generous review of The St. Regis Deer Valley. Our mountainside resort is the perfect way to enjoy all that Deer Valley has to offer. We appreciate you mentioning how much you enjoyed our convenient ski-in, and ski-out access via our very own Funicular and the exceptional service from our thoughtful associates. It was a pleasure having you, and we look forward to hosting you again soon.Jeff Keller,Director of Rooms

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The St. Regis Deer Valley is such a top notch property. Beautiful location and abundantly convenient. The staff was above and beyond. We had one of the best hotel experiences of our lives here.
Stayed 2 nights in Mar 2023
Response from Director of Rooms on Apr 4, 2023
Dear Zachary, Thank you for posting your generous review of The St. Regis Deer Valley. We are glad our mountainside resort provided you with an immersive experience with our attention to detail and exceptional location. We appreciate you for praising our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. It was a pleasure having you, and we look forward to hosting you again soon.Jeff Keller,Director of Rooms

10/10 Excellent

Tahra

Response from Director of Rooms on Mar 12, 2023
Dear Tahra, Thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. Thank you once more for taking the time to share your experience with others, and we look forward to many more wonderful visits with you at The St. Regis Deer Valley.Jeff Keller,Director of Rooms

8/10 Good

Sherry Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Director of Rooms on Nov 29, 2022
Dear Ms. Jane, On behalf of our associates, thank you for the kind rating. We are passionate about making each guest's stay seamless and meaningful, and we are pleased to know how much you loved your time with us. All of us at The St. Regis Deer Valley look forward to having you visit again.Jeff Keller,Director of Rooms

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is super accommodating the hotel look great!
Stayed 1 night in Nov 2022
Response from Director of Rooms on Nov 3, 2022
Dear Susan, Thank you for your generous review of The St. Regis Deer Valley. We are pleased to read you enjoyed our beautiful property and the impeccable service provided by our associates. It will be an honor to share your warm compliments with them. We invite you to complete our guest survey as we welcome your valuable feedback. We look forward to hosting you again soon. Jeff Keller,Director of Rooms

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Director of Rooms on Oct 11, 2022
Dear Brandon, Thank you for the perfect rating. We are glad you had a wonderful time at The St. Regis Deer Valley. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Jeff Keller,Director of Rooms

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Director of Rooms on Sep 5, 2022
Dear Michael, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Jeff Keller,Director of Rooms

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrific stay at the St. Regis. We loved how warm and helpful the staff were, and the dog friendliness of the property. The rooms are great- and the hotel amenities are spot on.
Stayed 2 nights in Aug 2022
Response from Director of Rooms on Aug 30, 2022
Dear Anna, Thank you for the generous rating of our hotel, The St. Regis Deer Valley. We strive to provide every guest with an unparalleled experience at our luxury resort, emphasizing impeccable service and signature St. Regis rituals. We are delighted you enjoyed everything we have to offer, including our devoted staff, comfortable rooms, and thoughtful amenities. We also appreciate you mentioning to future guests we are a pet-friendly hotel. It was our pleasure hosting you, and we hope to welcome you back soon for another compelling stay.Jeff Keller,Director of Rooms

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Very Disappointing
Wow, very dissatisfied with this hotel. I was excepting a much higher level or service and room quality. I had prearranged certain items to be in my room with the concierge via email days prior to arrival. These items were not in the room and I had to call after check-in. No apology from concierge. Except to call at least two times for any service request (i.e bags delivered to room took two calls and wait over 1 hour, called Valet to retrieve car and waited 45 minutes with no car. Called again and was told, oh we will get it now) Room not well maintained. Outlet near desk not working and this required lamp to be unplugged in order to use coffee maker. Door frame to patio broke (see pic), and shower wand in shower broke. Not worth the money and not a 5 star hotel.
Stayed 1 night in Jul 2022
Response from Director of Rooms on Jul 27, 2022
Dear Guest, thank you for posting a review of your stay with us. Our number one priority is excellent service, so please accept our sincere apologies for not delivering the requested items. Please know this was not deliberate, and we are looking into where we fell short of our expectations. We are also sorry for the maintenance issues you encountered in your room. We have shared your feedback with the appropriate team to inspect the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Jeff Keller, Director of Rooms

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jun 2022
Response from Director of Rooms on Jun 23, 2022
Dear John, thank you for making The St. Regis Deer Valley a part of your travel plans. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Jeff Keller, Director of Rooms

10/10 Excellent

Kathleen

Stayed 1 night in Jun 2022
Response from Director of Rooms on Sep 17, 2022
Dear Kathleen, All of us at The St. Regis Deer Valley appreciate your excellent rating. We are glad you had an enjoyable experience and would love to see you again soon.Jeff Keller,Director of Rooms

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor Service!
At basically every touchpoint, the service at the St. Regis Deer Valley was subpar. The exceptions were Rime Restaurant, ski services, and John the shuttle driver (he is a star). For the amount we paid and the classification of the hotel, my husband and I were extremely dissatisfied. Specific examples include: - Cleanliness: Drinking glasses and trash were strewn about the property, common areas, and pools/hot tubs. I would expect this from a Holiday Inn, not a St. Regis. - Spa: After paying $130 for a day pass for my husband and myself, all of the women's showers were out of order. I waited for 15 minutes for the shower to heat up, only for it to remain ice cold. Without so much as an apology, I was told they would have to call engineering. Had to cart all of my things upstairs to my room in a robe and then go BACK later to return the robe. - Room Service: Housekeeping didn't replace drinking glasses and when I called for room service to replace them, they never showed Needless to say, I canceled my upcoming trip to the St. Regis in Aspen. I'd rather book a 4-5 star hotel elsewhere. By comparison, the Montage in Deer Valley is superior. We won't be going back.
Stayed 3 nights in Apr 2022
Response from Director of Rooms on May 4, 2022
Dear Guest, thank you for taking the time to write a detailed review. We sincerely apologize for not meeting your expectations. We are known for our exceptional service and attention to detail; therefore, we regret this was not your experience. We have reviewed your comments with our associates to prevent these issues from repeating. On a positive note, we are glad you were pleased with John for a job well done. We value your business and hope you and your husband will consider giving us another opportunity to regain your trust. Jeff Keller, Director of Rooms

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022
Response from Director of Rooms on Jun 23, 2022
Dear David, thank you for choosing The St. Regis Deer Valley and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Jeff Keller, Director of Rooms

10/10 Excellent

Mark

Stayed 2 nights in Dec 2021
Response from Director of Rooms on Jun 23, 2022
Dear Mark, thank you for the perfect rating. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The St. Regis Deer Valley, and we look forward to welcoming you back soon. Jeff Keller, Director of Rooms

10/10 Excellent

Elizabeth Avery

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic! This is a 5-star experience in every way. Service, facilities, rooms, cleanliness... all were fantastic. You don't even have to leave the resort if you don't want to... the dining options are all fantastic. The French Bistro was our fave-- we ate there two nights in a row. The butler service was excellent -- morning coffee to your door is a treat! They do fun extras like hot chocolate and candy bars complimentary. It is SPECTACULAR around the holidays. We have stayed here twice and LOVE IT.
Stayed 4 nights in Dec 2021
Response from Director of Rooms on Dec 18, 2021
Dear Elizabeth, thank you for returning to The St. Regis Deer Valley and for your gracious review. We are thrilled to know you loved all the aspects of our property, especially the delicious food we serve at our in-house restaurant as well as the breakfast. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Jeff Keller, Director of Rooms

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our new favorite place
Stayed 4 nights in Dec 2021
Response from Director of Rooms on Dec 12, 2021
Dear Emily, thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you when you return to the area. Jeff Keller, Director of Rooms

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Director of Rooms on Nov 25, 2021
Dear Patricia, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The St. Regis Deer Valley, and we look forward to welcoming you back soon. Jeff Keller, Director of Rooms

10/10 Excellent

Kathie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. We visited in the off season so there was no snow or skiing. The hotel staff was friendly and warm. The food and drink were quality. The rooms very clean and comfortable. We took full advantage of the shuttle to town every day. The town of Park city is adorable! Overall, it was a very relaxing trip. I would love to return during ski season and enjoy the snow.
Stayed 4 nights in Oct 2021
Response from Director of Rooms on Nov 5, 2021
Dear Kathie, thank you for staying with us at The St. Regis Deer Valley and for taking the time to share your kind feedback. We are delighted to know you loved our mountainside resort and relaxing accommodations. It is also a pleasure to read you enjoyed the delicious food and beverages we serve and the tailored, seamless service provided by our associates. We look forward to seeing you again in the winter season so that you can take advantage of the winter activities Park City offers, including snowmobiling, sleigh rides, tubing, and ice-skating. We wish you all the best with your travels. Jeff Keller, Director of Rooms

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Director of Rooms on Oct 19, 2021
Dear Robert, thank you for your outstanding rating. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. Thank you once more, and we look forward to many more wonderful vacations with you at The St. Regis Deer Valley. Jeff Keller, Director of Rooms

10/10 Excellent

McKay

Stayed 1 night in Oct 2021
Response from Director of Rooms on Oct 18, 2021
Dear McKay, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at The St. Regis Deer Valley, and we look forward to welcoming you back soon. Jeff Keller, Director of Rooms

8/10 Good

Paige

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic dog friendly luxury resort
The St Regis is a high quality resort with excellent service and is remarkably dog friendly! There was a large wedding party happening on site during our stay which did make the situation a bit unusual and less ideal, but the staff are remarkably attentive!
Stayed 1 night in Oct 2021
Response from Director of Rooms on Oct 6, 2021
Dear Paige, thank you for taking the time to tell us about your stay at The St. Regis Deer Valley. We are pleased to know you loved our elegant resort and impeccable hospitality. We will enjoy sharing your compliments with our team. We also appreciate you mentioning to future guests we are a pet-friendly hotel. Having said that, we regret any inconvenience or frustration caused due to the wedding party during your visit. We value your feedback and hope to see you along with your four-legged variety for another pleasant experience. Jeff Keller, Director of Rooms

10/10 Excellent

Carly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Director of Rooms on Sep 23, 2021
Dear Carly, thank you for taking the time to share that your stay at The St. Regis Deer Valley was perfect in every way. We appreciate your generous rating, and we hope we will be your home whenever you are in the area. Jeff Keller, Director of Rooms

6/10 Okay

Steven Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property in a fantastic location. Overall we liked the staff and physical beauty of the property. The two issues that impacted our feel of the property is with the comfort of the room and the housekeeping intrusions. We had a suite with a sitting room. The couch, chairs and all we straight upright with very little cushion. Perhaps some of the most uncomfortable furniture I have ever sat on. Looks nice just don’t use. On Sun because we had a spa treatment we set up a later checkout. Starting at 8:15 AM housekeeping kept entering the room. They did not knock or ring the doorbell and ignored the privacy light. Glad they didn’t find us in a compromising situation. Overall its nice but there are a couple others that are priced similar that we prefer.
Stayed 1 night in Sep 2021
Response from Director of Rooms on Sep 21, 2021
Hello Steven, thank you for taking the time to review your stay with us. We are happy you enjoyed your overall time with us. However, we hope you will accept our apologies for not meeting your expectations with a few aspects of your visit. We value your feedback as we are always striving to improve our guest experience. We appreciate you choosing us for your visit to the area, and we hope to accommodate you again so we may provide you with the exceptional stay you deserve. Jeff Keller, Director of Rooms

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The location and the site itself were breathtaking! The valets were the sweetest and most helpful and made me feel like I was their old friend returning from a long journey. The free room upgrade was pretty sweet too!
Stayed 4 nights in Jul 2021
Response from Manager on Jul 26, 2021
Dear Valued Guest, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We are glad our mountainside resort provided you with an immersive experience with our attention to detail and thoughtful accommodations and we agree that our ideal location, combined with great amenities and service, make The St. Regis Deer Valley an excellent choice when visiting Park City. We appreciate your generous compliments and invite you to complete our guest survey as we welcome your valuable feedback. We look forward to seeing you when you return to the area. Matt D, Director of Front Office

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in such a magnificent setting. The staff was outstanding - so hospitable and service oriented. Special shout out to Savina who helped us with several questions we had about our booking, which had been done through Expedia and included various services, which were not initially shown on the hotel's booking confirm. Would definitely return!!
Stayed 1 night in Jul 2021
Response from GM on Jul 9, 2021
Dear Valued Guest, Thank you for choosing our hotel for your stay. We enjoyed reading your review! Our associates are dedicated to going the extra mile, and we are pleased they helped to make your stay exceptional. Thanks again for allowing us to be of service, and we hope to have the pleasure of doing so again whenever you return to our area. Matt D, Director of Front Office

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Best hotel experience ever! Could not recommend more!
Stayed 2 nights in Jun 2021
Response from Manager on Jul 5, 2021
Dear Mark, We want every guest to have an exemplary experience; therefore, we are pleased we could provide this for you. We agree that our ideal location, combined with great amenities and service, make The St. Regis Deer Valley an excellent choice when visiting Park City. We appreciate you sharing your feedback and look forward to seeing you when you return to the area. Matt D, Director of Front Office

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for a destination wedding
Great service - beautiful setting - clean comfortable rooms
Stayed 2 nights in Jun 2021
Response from Manager on Jun 21, 2021
Dear Martin, Thank you for your outstanding review. We are thrilled that our location was perfect for the destination wedding you attended. We are happy to know that we exceeded all of your expectations. Our associates will be delighted to hear your feedback. Thank you once more for taking the time to share your experience with others, and we look forward to many more wonderful visits with you at The St. Regis Deer Valley. Matt D, Director of Front Office

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Manager on Jul 4, 2021
Dear Valued Guest, Thank you for the outstanding rating! We are delighted that from check-in through check-out, we were able to provide you with a great stay at The St. Regis Deer Valley. We look forward to your return and wish you all the best with your future travels. Matt D, Director of Front Office

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Jun 2021
Response from Manager on Jun 16, 2021
Dear Valued Guest, Thank you for the complimentary review of your stay at The St. Regis Deer Valley, and most notably, for praising our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Park City. Zachary S, Director of Rooms

10/10 Excellent

McKay

Stayed 2 nights in Jun 2021
Response from Manager on Jun 16, 2021
Dear McKay, Thank you for staying with us and for your excellent rating. We love receiving reviews like yours, as our goal is to ensure a memorable experience for every guest. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. We appreciate you sharing your feedback and look forward to seeing you when you return to The St. Regis Deer Valley. Zachary S, Director of Rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Jun 2021
Response from GM on Jun 10, 2021
Dear Valued Guest, Thank you for staying with us and for your excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, make The St. Regis Deer Valley an excellent choice when visiting Park City. We appreciate you sharing your feedback and look forward to seeing you when you return to the area. Zachary S, Director of Rooms

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Manager on Jun 19, 2021
Dear Valued Guest, Thank you for staying with us and for your excellent rating. We love receiving reviews like yours, as our goal is to ensure a memorable experience for every guest. We agree that our ideal location, combined with great amenities and service, make The St. Regis Deer Valley an excellent choice when visiting Park City. We appreciate you sharing your feedback and look forward to seeing you when you return to the area. Matt D, Director of Front Office

8/10 Good

F Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sink in bathroom was plugged up and did not drain after 20 hours.
Stayed 1 night in May 2021
Response from GM on Jun 10, 2021
Dear F Bruce, Thank you for taking the time to review your visit to our hotel. We apologize for maintenance issues you faced during your stay. We appreciate the valuable feedback as we continually strive to grow and improve our guest experience. We hope to have the pleasure of welcoming you again whenever your travels bring you to our area. Zachary S, Director of Rooms

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience was perfect for a getwaway from the daily grind. Will definitely go back
Stayed 1 night in May 2021
Response from GM on Jun 10, 2021
Dear Valued Guest, Reviews like yours make all of our efforts worthwhile. Our associates work hard to ensure that every guest has an exceptional stay; therefore, we are delighted we exceeded your expectations. It is always a joy to hear our guests are excited about returning; we are looking forward to it! Thank you again and safe travels. Zachary S, Director of Rooms