Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
After a long day on the road we were glad to have choosen Comfort suites. Tho beds were very comfortable and relaxing. It was very quite even with awedding reception being held there.The hot breakfast was always being filed and very sastifying. I wish there where more restaruants available for dinner without haven't to go back on the highway.Overall it was a great hotel and worth every penny. Ray Bialik
Comment from Hotel Management
Oct 20, 2014 by Sarah, Hotel Management
Thank you for being our guest and for taking the time to share your experience with other travelers. We are delighted to hear that you were comfortable during your stay and that you were able to take advantage of our complimentary breakfast buffet. Our buffet is a guest favorite and it is so important to us to get our guests' day started off great. We hope we have won your loyalty!
5 out of 5
Recommended
for Everyone
by A verified traveler from Shady Spring, WV

Convenient location.

Posted Sep 7, 2014
Hotel staff was very helpful and friendly. Room and other facilities were very clean.
Comment from Hotel Management
Oct 20, 2014 by Sarah, Hotel Management
Thank you for being our guest and for taking the time to provide us with feedback on your stay. We really appreciate your comments on the cleanliness of the hotel and guest rooms and the friendliness of our staff. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Western New York

Family trip 2014

Posted Aug 27, 2014
Pros: The hotel had plenty of room, easy access and a wonderful breakfast.
Cons: My daughter who slept on the pull out said it was quite uncomfortable.
Location: We went to the Smoot Theatre, which is an old vaudeville theatre, to see Landau Eugene Murphy, Jr. Which was awesome.
The Hotel was very nice, The staff was excellent. There were 5 of us and there was plenty of room. Two double beds and a pull out. My husband left something behind and the staff was super about us getting it back.
Comment from Hotel Management
Oct 20, 2014 by Sarah, Hotel Management
Thank you for trusting the Comfort Suites Mineral Wells for your overnight accommodations during your recent family trip! It was a pleasure having you as our guests and we are pleased that you were comfortable in one of our spacious suites during your stay. We look forward to providing you with the same pleasant accommodations anytime your travels bring you to our area.
2 out of 5
by A verified traveler from MD

get your butt up if you want breakfast

Posted Aug 13, 2014
Pros: location for a family reunion
Cons: put a sign over the coffee pots
Location: we will go to wyndamn or blenderhasset next time
they need to put up a sign to inform quests the times of the breakfast room, i,e, schedule that you need to wake up with the chickens on monday - friday or stop at the nearest McD's for coffee and biscuits.
Comment from Hotel Management
Oct 20, 2014 by Sarah, Hotel Management
We are sorry that our Complimentary Breakfast Buffet hours were not convenient for your needs during your stay. As noted in the Guest Directory in each room, our Breakfast hours are from 6 - 9 a.m. during the week and from 7 - 10 a.m. on the weekends. Most of our guests really enjoy our Breakfast Buffet and we are sorry that you did not have the opportunity to enjoy it. We hope other aspects of your stay were enjoyable!
5 out of 5
Recommended
for Overnight Stay Before Destination
by Jessica from North Carolina

Comfortable stay

Posted Jul 15, 2014 on Hotels.com
Comfortable clean room. Great night of sleep before continuing on our journey.
Comment from Hotel Management
Jul 25, 2014 by Sarah, Hotel Management
Thank you for trusting us for your overnight accommodations. We are pleased to hear that you enjoyed your clean, comfortable guest room and that you got a good night's sleep - that's what we're here for! We look forward to welcoming you back the next time your travels bring you to our area.
4 out of 5
Recommended
for Business Travelers
by Margaret from Detroit, MI

Dirty Bathroom

Posted Jul 13, 2014 on Hotels.com
I checked in, was told I was upgraded to a king suite because they ran out of reg king rooms (yeah)! Looked like an apartment. So awesome. And then I went in the bathroom. Door didn't close, went to take a shower in the morning, opened the glass door and it smelled terribly musty, mold around the tiles in the bottom and up the sides, along with quite a few small black hairs on the walls all the way around. Not mine. Didn't look like the shower had been cleaned since, at the very least, the last guest. That was disappointing. I wasn't able to eat the breakfast, had to be up and out too early, but asked if they had water bottles when I grabbed a banana (that was not ripe) and they sent me to their shop to buy one. Front desk staff was really nice though at check in and check out. Bed and pillows were nice and the WiFi worked great!!!
Comment from Hotel Management
Sep 27, 2014 by Sarah, Hotel Management
Thank you for your candid review of your recent stay. We are pleased to hear that you were comfortable in your spacious suite and that you enjoyed our complimentary high speed internet connection. We appreciate your compliments on our friendly staff as well. Please accept our sincere apologies for the state of your bathroom during your stay. We have high standards for cleanliness and are disappointed that the bathroom did not meet with these standards. I have shared your feedback with our management and housekeeping teams. We hope you will stay with us again soon so that we may have the opportunity to demonstrate our commitment to your comfort.
5 out of 5
Recommended
for Everyone
by T R Fla. from Largo Florida

Mineral Wells WV gem

Posted Jun 20, 2014
Again perfect. This amazing property lives up to it's review reputation. Nice rooms with real attention to detail. Extremely clean large rooms and excellent breakfast area and hot breakfast. Second time staying here and this comfort suites will impress you.
Comment from Hotel Management
Jul 7, 2014 by Sarah, Hotel Management
Thank you for choosing the Comfort Suites Mineral Wells for a second stay - your repeat business is one of the greatest compliments you can give us and we thank you for it! We truly appreciate your comments on our large, clean rooms. We are glad that you were able to join us for our complimentary breakfast buffet. It is very important for us to start our guests' day off great. It was a pleasure to have you as our guest again and we hope that your next visit will be even more pleasant than the last.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Experience

Posted Jun 19, 2014 on Hotels.com
Clean comfortable rooms. Nice staff. The breakfast was good. The pub was a nice feature to grab a bite and a drink without having to leave the hotel.
Comment from Hotel Management
Sep 6, 2014 by Sarah, Hotel Management
Thank you for being our guest and for the 5-star review of your recent stay. We appreciate your comments on our comfortable, clean rooms, friendly staff and complimentary breakfast buffet. We are glad that you enjoyed the convenience of our on-site restaurant! We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice stay

Posted Jun 14, 2014
Pros: The pool,spa and exercise area.
Cons: The air conditioning! It wouldn't stay running.
Location: We were going to a junior golf tournament, so we didn't do any site seeing.
It was an okay experience except for the air conditioning. I it would've worked correctly the rating would have been an excellent.
Comment from Hotel Management
Jun 18, 2014 by Sarah, Hotel Management
Thank you for being our guest and for taking the time to share your experience with other travelers. Please accept our apologies for the inconvenience caused by the air conditioning. We appreciate that you shared this feedback with us so that our maintenance team could address the issue right away. We are pleased to hear that all other aspects of your stay were excellent. We hope your travels will permit a return visit soon as we look forward to providing you with a stay where ALL aspects exceed your expectations.
5 out of 5
Recommended
for Families
by dick and bonnie from rives jct.,michigan

Posted Jun 6, 2014 on Hotels.com
we stayed at this hotel years ago-we loved it.we were quite surprised when looking for hotels to stay in on our trip this year that it was still there and everything looked like we remembered.this visit was fantastic-you and your staff deserve all the credits-we had a wonderful stay.thank-you and yes we will be back
Comment from Hotel Management
Aug 16, 2014 by Sarah, Hotel Management
It is such a pleasure to hear that, as a returning guest, you found the Comfort Suites Mineral Wells to be as delightful as you remembered. What a joy to read that your stay was fantastic and thank you for your kind compliments. We look forward to welcoming you back again soon and hope that your next visit is even more pleasant than the last.