Ratings based on 209 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Cindy from Pennsylvania
Very pleased!Posted Jan 28, 2014
The hotel room was very clean. Bed and pillows comfy.
Recommendedby A verified traveler from Provience, RI
Loved the hotel, location and foodPosted Dec 15, 2013 on Hotels.com
.The hotel was great, staff very helpful, food great, perks very nice and I had a great visit.
for Business Travelersby A verified traveler
Posted Nov 24, 2013 on Hotels.com
for Everyoneby Bobbie from Iowa
Very positive experience.Posted Nov 13, 2013
Pros: The front desk staff was very warm, friendly and helpful with directions as well as getting my phone to work within the hotel.
Cons: Being a senior citizen, I would appreciate a small safety bar in the shower.
Location: The restaurant adjacent to the hotel was excellent.
by Arlene from Toronto
Not a good ExperiencePosted Oct 27, 2013
Location: Location fine - near Willowbrook Mall and airports are easily accessible
First and last time I stay at a Best Western. Our room was next to an elevator which was busy all night long. Every time the door opened, a bell went off. The refrigerator was buzzing all night. The air conditioner/heater was loud and made noises all night. It is a wedding hotel and people were partying outside our door all night long. The only good thing was that the restaurant was decent.
Recommendedby A verified traveler
Posted Oct 21, 2013 on Hotels.com
friendly place to stay, room could be cleaner.
for Everyoneby Shamsul from Toronto
Nice clean hotel. Value for moneyPosted Sep 14, 2013
Had a nice experience. I'd certainly stay here in my next trip
for Everyoneby A verified traveler
Nice, clean and convenientPosted Sep 3, 2013
Staff was courteous and professionaland the room was very comfortable
for Everyoneby Dee from Jersey
Nice hotel, Restaurant Management TerriblePosted Aug 29, 2013
Cons: Customer Service
The hotel is nice and in a good location. The rooms were spacious and comfortable. The only complaint I have is that the restaurant managers, specifically Bill and Gayle, were extremely blasé and unprofessional. I got a bad vibe before even asking for a table. After being turned away from dining in (they claimed they had no available tables, and didn't even take the time to ask how many individuals would be dining with me), I decided to order room service. The food came with no bread, no utensils; and when I called back to ask if someone could bring them up, they made me feel as though I was burdening them with my request. The next day, I went downstairs for breakfast and saw the same manager with his eyes closed sitting on the chairs outside of the breakfast area. Affluent professionals? I think not.
for Everyoneby Kathy from Brandon, VT
Excellent HotelPosted Aug 5, 2013
Location: We were going to a Wedding so we did do anything local to the hotel
It was a great hotel to stay in. Nice place, nice people. Breakfast they offer is superb, really great.