Ratings based on 166 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

CHIVES Restaurant

Posted Dec 13, 2014
Pros: Pretty update but you have to walk long distanses to the rooms
Cons: Breakfast wait staff were very attentive but food needed to be fresher looking.
Location: There is a great mall close by.
Terrible service, and oh BTW the night manager and staff were paying off the bets on a football game while I wait 30 minutes until my dinner came.
Comment from Hotel Management
Dec 15, 2014 by Hotel Mgmt, Hotel Management
Thank you for your comments we will be sharing your thoughts with the proper department managers for their review. We are happy that you enjoyed the room and the location. We hope that you will consider us for your next visit to the area. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Front desk helpful.

Posted Oct 13, 2014
Upon arriving at hotel, all rooms with two beds were taken. Even though we requested two beds on Expedia, that information was not passed on to the hotel. The front desk were diligent in finding a solution and satisfying this customer.
Comment from Hotel Management
Oct 17, 2014 by Hotel Mgmt, Hotel Management
Thank you for taking the time to share your comments. We appreciate your business and will always do what we can to accommodate your requests. We are very happy in this case that an amicable solution was able to be met. Please come and visit us again in the future. Have a wonderful day.
4 out of 5
Recommended
by CCCfrom midway between the birds and skins

Worked for me

Posted Oct 11, 2014 on Hotels.com
Loved the pool. Don't forget to ask for a frig if you need one. I didn't realize there wasn't one in the room and wasted some great leftovers.
Comment from Hotel Management
Jan 3, 2015 by Hotel Mgmt, Hotel Management
Thank you for your comments. We are excited that you had an opportunity to enjoy the pool and the facility. Please come visit us again. Have an excellent day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Good location and price.

Posted Oct 7, 2014
Nice comfortable room. Breakfast very expensive and just a buffet. One step above the free breakfast at other hotels. Recommend the hotel, have breakfast elsewhere.
Comment from Hotel Management
Oct 10, 2014 by Hotel Mgmt, Hotel Management
We are pleased that you enjoyed your room and that you will be back in the future. We do offer a package that includes breakfast for a slight increase in your rate. This might be an option for your future visits. Thank you and we hope to see you back again soon.
4 out of 5
Recommended
for Business Travelers
by Nicole

This traveler left a rating score only Posted Oct 6, 2014 on Hotels.com
5 out of 5
Recommended
by Santiagofrom Ontario

Posted Oct 3, 2014 on Hotels.com
Amazing hotel.
Comment from Hotel Management
Jan 3, 2015 by Hotel Mgmt, Hotel Management
We are happy that you enjoyed your visit to the Crowne Plaza Fairfield. We hope you return soon. Have a great day.
Comment from Hotel Management
Jan 3, 2015 by Hotel Mgmt, Hotel Management
We are so pleased that you found our hotel AMAZING, we hope that you will visit again soon. Have a wonderful day.
5 out of 5
Recommended
for Families
by Seretse

This traveler left a rating score only Posted Sep 30, 2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by Jamesfrom NYC

Nice and neat hide-a-way!

Posted Sep 11, 2014 on Hotels.com
I was there for a family member's wedding and I found it to be clean, comfortable and the hotel restaurant's food quality was exceptional!
Comment from Hotel Management
Nov 22, 2014 by Hotel Mgmt, Hotel Management
Thank you for your kind words. We ave very pleased that you enjoyed your accommodations and the restaurant during your recent stay at the Crowne Plaza Fairfield. Please visit us again the next time you are in the area. Have a wonderful day.
5 out of 5
Recommended
for Business Travelers
by Kentfrom Mount Joy, Pa

awesome

Posted Sep 6, 2014 on Hotels.com
The list of awesome things would be to long on my smart phone. The indoor salt pool was great. Breakfast was fantastic though I had to pay extra ($15) Excellent. .. i will be back
Comment from Hotel Management
Nov 22, 2014 by Hotel Mgmt, Hotel Management
We are very happy that you enjoyed more than you could write about your recent visit to the Crowne Plaza Fairfield. We hope you will visit us again soon. Have a great day.
Comment from Hotel Management
Nov 15, 2014 by Hotel Mgmt, Hotel Management
We are very pleased that you enjoyed your recent stay at the Crowne Plaza Fairfield. We are happy that you were able to partake in a few of the amenities that we offer like an on-site restaurant and pool. We look forward to your next visit. Have a wonderful day.
2 out of 5
Recommended
by MK

Wedding Stay

Posted Sep 3, 2014 on Hotels.com
Usually I don't write reviews but this one is worth writing. We stayed at Crowne Plaza because we had a wedding at the Westmount Country club. Our wedding party had a lot of rooms booked but that does not mean you make us wait because "rooms" are not ready. We checked in around 4. We booked our room for "King Bed". We received a "Full Size" We called front desk and complained and were told, oh that's our King size bed. Good to know. Our thermostat didn't work, it was so hot in the room, it took hours for them to come and check and when they did, they said, its broken and had to be changed. We asked for room change, and was told, sorry the hotel is booked. I mean nice place but wouldn't go back after all these issues.
Comment from Hotel Management
Nov 8, 2014 by Hotel Mgmt, Hotel Management
We appreciate your feedback on your recent stay. We do our best to make sure that each and every guest is taken care of properly, we apologize for the issues with the air conditioning system and the time it took to diagnosis the problem. We hope that you enjoyed your event and if you return to the area again please notify the team of the issues you encountered during your last visit and we will make sure that you are properly taken care of. Have a wonderful day.