Exterior

Reviews of Sheraton Parsippany Hotel

4 out of 5
Sheraton Parsippany Hotel
199 Smith Rd, Parsippany, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 519 out of 1009 reviews" "
Rating 8 - Good. 240 out of 1009 reviews" "
Rating 6 - Okay. 108 out of 1009 reviews" "
Rating 4 - Poor. 65 out of 1009 reviews" "
Rating 2 - Terrible. 77 out of 1009 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Traveled with family
Liked: Amenities
It was nice and comfortable
Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Andrea

Traveled with partner
Disliked: Amenities, property conditions & facilities
Old property. Heating unit was extremely loud that I could not sleep. Carpet was so dirty that it aggravated my allergies causing a 3 day headache. Definitely should have requested a refund.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for sharing your concerns over your experience, Andrea. We are so sorry to hear that the cleanliness and condition of your guestroom was less than satisfactory and are reviewing your comments in an effort to better our operation. At our hotel, we take upkeep and cleanliness very seriously, and your room should always feel fresh and clean. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. We hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Chaz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Everything was beautiful and it was a great night. We only wish would could have stayed longer!
Stayed 1 night in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Otto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's always our go to place for short stays.
Stayed 1 night in Mar 2024
Response from Sheraton Parsippany on Mar 11, 2024
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

GURPAUL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, Clean and easy parking
Stayed 1 night in Mar 2024
Response from Sheraton Parsippany on Mar 5, 2024
Thank you for staying with us and we look forward to seeing you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Property Management on Mar 11, 2024
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Deedra

Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

2/10 Terrible

Erwin

Stayed 1 night in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Feb 27, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit. We look forward to seeing you again soon.

10/10 Excellent

Oluwaseun

Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Mar 22, 2024
Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a very nice hotel! Theres lots to do and see!
Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Feb 20, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and we look forward to seeing you again soon.

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Feb 21, 2024
Thank you for staying with us and we are thrilled to hear that you loved your visit!!! We look forward to seeing you again.

4/10 Poor

ningyu

Stayed 2 nights in Feb 2024
Response from Sheraton Parsippany on Mar 22, 2024
Thank you for staying with us.

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful affordable
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 14, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Yamaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Feb 12, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit. We look forward to seeing you again soon.

10/10 Excellent

Rena

Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Mar 22, 2024
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Nasir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was nice and calm
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Feb 6, 2024
Dear Nasir,Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Eray

Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Mar 22, 2024
Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Edgar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was awesome and my stay was great.
Stayed 1 night in Feb 2024
Response from Sheraton Parsippany on Feb 4, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit. We look forward to seeing you again soon.

8/10 Good

Yassine

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Feb 4, 2024
Thank you for staying with us and we look forward to seeing you again.

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
I love it...
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Feb 1, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and look forward to seeing you again soon.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at the Sheraton Parsippany and will definitely stay again in future!
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Jan 29, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and look forward to seeing you again soon.

6/10 Okay

Antwon

Liked: Cleanliness
The employees at the front desk we nice and respectful, the service at the diner was great.
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Jan 29, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and look forward to seeing you again soon.

10/10 Excellent

hasan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to get some peace
Stayed 2 nights in Jan 2024
Response from Sheraton Parsippany on Jan 29, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and look forward to seeing you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service
Outdated decor and condition of amenities. Amazing to have a heated lap pool but needs retiling.
Stayed 4 nights in Jan 2024
Response from Sheraton Parsippany on Jan 24, 2024
Thank you for staying with us and we appreciate your feedback.

6/10 Okay

Howard

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This property leaves a lot to be desired. The windows in our room would not close causing the room to be very drafty. Some staff were receiving training and director while on the job rather than being trained before starting the job. The check-in/out experience had to be done at the desk and could not be done online or via the TV. There was no assistance with luggage at time of arrival. The arrival and departure experience was that of an upscale motel.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

8/10 Good

Aisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets can be more cleaner
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Jan 22, 2024
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Stephen, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Nice indoor pool and hot tub!
Stayed 2 nights in Jan 2024
Response from Sheraton Parsippany on Jan 22, 2024
Thank you for staying with us and we look forward to seeing you again soon.

8/10 Good

Sandra M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Jan 22, 2024
Thank you for staying with us!! We look forward to seeing you again.

10/10 Excellent

Miguel Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Linda, East Hanover

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the hotel very much! The breakfast buffet was very good, as was dinner later on! The staff was very nice & pleasant! We would stay again!!
Stayed 5 nights in Dec 2023
Response from Hotel Management on Jan 17, 2024
Thank you for sharing your positive experience with us and with your fellow travelers Linda! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Joan, Dorchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect! Only complaint I have is about the AC/Heater system. It was very LOUD but besides that it everything was perfect.
Stayed 2 nights in Jan 2024
Response from Sheraton Parsippany on Jan 15, 2024
Thank you for staying with us and please accept our apologies for the loud AC unit in your room- we will have our engineering team look into this. We hope to see you again.

2/10 Terrible

Jen

Stayed 1 night in Jan 2024
Response from Sheraton Parsippany on Feb 4, 2024
Thank you for staying with us and we hope that you might consider giving us another opportunity to serve you better in the future to restore your faith in our hotel.

10/10 Excellent

Yevgeny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

8/10 Good

Cianna

Liked: Cleanliness, staff & service, property conditions & facilities
We were offered breakfast vouchers for mistakes made.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

2/10 Terrible

Alemayehu

Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you for taking the time to rate our property. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.

10/10 Excellent

sam, JC

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 9, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Expensive add ons, be careful. Room was clean
Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Jan 15, 2024
Thank you for staying with us and we are glad to hear that you found your room clean. We look forward to seeing you again soon.

10/10 Excellent

Kyara

Stayed 6 nights in Dec 2023
Response from Hotel Management on Jan 29, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Inara, Sagamore Hills

Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Jan 3, 2024
Thank you for staying with us and we are thrilled to see that you enjoyed your visit. We look forward to welcoming you back.

10/10 Excellent

Jonathan, Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sheraton Parsippany on Jan 3, 2024
Thank you for staying with us and we look forward to seeing you again.

8/10 Good

Iris

Liked: Staff & service, property conditions & facilities
The property was nice.
Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Dec 31, 2023
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looking for a clean-convenient place. Stay Here
Beautiful place to stay. Room was nice and clean- quiet. Convenient to all the major roads.
Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Dec 29, 2023
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and found your room nice and clean!!! We look forward to seeing you again soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Dec 29, 2023
Thank you for staying with us and we look forward to seeing you again soon.

6/10 Okay

Ramesh

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Cleanliness
To start we were placed on the M floor which has a whole lot of trainings rooms and low ceilings. Immediately as you walked into the room the window shade was all ripped up on the edges. The water in the bathroom took like 10 minutes to turn hot. I found a cookie behind the refrigerator and candy wrappers under the pull out sofa. In the middle of the night about 4am , we found a bug crawling on the bed, forgot to take a pic. We did not complain about anything as it was only a 1 day stay and we were leaving in 4 hours anyway. Pool was clean. As we were there staff went around checking the water and cleaning out the filters. We spend most of our time here. The restaurant was descent. Decor is nice. But For a party of 6, we were charged a $50 service fee. Specialty drinks were made poorly. Food was ok. The draft beer was good. Front desk staff was friendly. I did call front desk because the room was missing a tv remote and they came right away which was good. Will I stay there again, probably not.
Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Dec 29, 2023
Thank you for staying with us and please accept our apologies for the the issues you encountered during your stay. We will certainly follow up with our team members to address these items. We do hope to see you again!!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sheraton Parsippany on Dec 29, 2023
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service
Time for update. Need to keep bar open as per website. Came in for Christmas for overnight. Bar was closed very early. Food to.
Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Dec 27, 2023
Thank you for staying with us and please accept our apologies for the limited Bar hours during Christmas.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Lupe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very friendly and professional From the moment we checked in to the staff at our meals and the hospitality Would definitely recommend and stay again. Our room was comfortable and clean.
Stayed 2 nights in Dec 2023
Response from Sheraton Parsippany on Dec 25, 2023
Thank you for staying with us and we are thrilled to see that you enjoyed your visit and we look forward to your next visit.

10/10 Excellent

Shirley

Stayed 1 night in Dec 2023
Response from Sheraton Parsippany on Dec 25, 2023
Thank you for staying with us and we look forward to seeing you again.