Ratings based on 244 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Food

Posted Mar 14, 2015
Pros: Secure car park
Cons: Catering
Not up to usual standards in France - rare steak overcooked. Hot breakfast was cold
Comment from Hotel Management
Mar 16, 2015 by P.Haultcoeur, Hotel Management
Dear Sir, Thank you for your stay and for your comments. They are very important to us. I will speak with our Food and Beverage team and ask them to be more vigilent in the future. I look forward to welcoming you again soon. Kind regards Patrice Haultcoeur General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wales

Central to everything in Calais town

Posted Mar 11, 2015
Pros: Pleasant and helpful staff. Excellent breakfast
Excellent hotel, centrally located in Calais town. Close to a few very good restaurants.
Comment from Hotel Management
Mar 13, 2015 by P.Haultcoeur, Hotel Management
Dear Madam, Thank you for choosing our hotel for your visit in Calais. Thank you for your kind comments. I am glad we met your expectations. Kind regards Patrice Haultcoeur General Manager
4 out of 5
Recommended
for Families
by A verified travelerfrom Northampton

Easy overnighter

Posted Feb 26, 2015
Pros: Location, staff, cleanliness.
Cons: Not much the hotel can do really, staff excellent, however Calais is always going to be Calais!
Location: Easy walk to centre for cafes, supper/breakfast/shops.
Family room adequate, if a little small for 4. We chose it for the location, ease of access and parking.
Comment from Hotel Management
Mar 12, 2015 by Patrice Haultcoeur, Hotel Management
Dear Guest, Thank you for your stay and for your review. I am glad you found our location convenient to your needs. We hope you will come again and visit us. Kind regards Patrice Haultcoeur General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Cheap and cheerful

Posted Feb 25, 2015
Perfectly adequate hotel for a night while waiting to get on the tunnel. Not the Dorchester, but for a family of four to stay for 60 quid was good value and I'd stay again if I had to.
Comment from Hotel Management
Mar 12, 2015 by Patrice Haultcoeur, Hotel Management
Dear Sir, I am glad you enjoyed staying with us at a good deal ! I am also happy that we met your expectations and look forward to welcoming you again soon. Kind regards Patrice Haultcoeur General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

convenient

Posted Feb 21, 2015
rooms fine, hotel staff really nice , just a convenient hotel . The food however was terrible , complained and the staff were fine and discounted our food by 50% is also recommend taking the €12 option of a lockable garage for the car as its common for break inns on the port front . I saw a couple of shady sorts trying the door handles !!
Comment from Hotel Management
Mar 12, 2015 by Patrice Haultcoeur, Hotel Management
Dear Sir, Thank you for staying with us and for your review. I am glad you appreciated our service. I am sorry you were not happy with the food and would be interested to know exactly what happened. I would like to inform you that the local Police is aware of break-ins attempts. They do regular patrols in the area. We look forward to welcoming you again. Kind regards Patrice Haultcoeur General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom suffolk

Close to port and tunnel

Posted Feb 20, 2015
Room ok needed a bit of an update, breakfast good went to local restaurant for evening meal about 200m walk but half the cost. Bed very soft personally I like them a bit harder.
Comment from Hotel Management
Mar 12, 2015 by Patrice Haultcoeur, Hotel Management
Dear Sir, Thank you for choosing our hotel and thank you for your comments which I have read with interest. We do hope you will come and visit us again. Kind regards Patrice Haultcoeur General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Emergency Accomodation

Posted Jan 21, 2015
Cons: Dated room decor
Location: Close to Calais port.
We stayed here due to needing to make our way home by train and ferry after the Eurostar cancellations. We just needed a bed for the night so were not to worried about facilities etc. The staff were very pleasant and helpful. Cleanliness good but obviously dated décor. Did the job for us so no complaints.
Comment from Hotel Management
Jan 23, 2015 by Patrice Haultcoeur, Hotel Management
Dear Guest, Thank you for staying with us and for your review. I am glad to read that you got the service you were expecting from us. I have also noted your comment regarding room decoration . I will forward to our owners. Should your travel take you back to Calais, we look forward to welcoming you again here. Kind regards Patrice Haultcoeur General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very close to ferry port, great place to stay

Posted Jan 10, 2015
Pros: cleanliness, friendliness, helpful staff. and a good nights sleep
Cons: nothing that I could see
Arrived late after 14hr drive (early hours of the morning) , receptionist very friendly and helpful, lovely room We had 1 room with 2 double beds for 4 adults . bedroom & bathroom lovely and clean. Tea & coffee facilities in room, Breakfast nice, Waitress friendly. check out staff very nice. van parked over the road from holiday Inn was a little concerned as it was full of ski equipment, the hotel do offer secure parking as an option but was full, Police patrol the road very frequently from what we saw and we had no problems at all.
Comment from Hotel Management
Jan 13, 2015 by Patrice Haultcoeur, Hotel Management
Dear Guests, Thank you for staying with us and for your very kind comments. I am glad you enjoyed being with us. I am happy to read that we did our job well and hope to see you again in our hotel. Kindest regards Patrice Haultcoeur General Manager
Comment from Hotel Management
Jan 14, 2015 by Patrice Haultcoeur, Hotel Management
Dear Guests, Thank you very much for your stay and for your very positive comments. I am glad you found our hotel convenient for youre needs. I will pass your comments on to our team. I do hope we will have the pleasure to welcoming you again. Kindest regards. Patrice Haultcoeur General Manager
1 out of 5
Recommended
for Families
by A verified traveler

Not ideal with a young family

Posted Dec 30, 2014 on Hotels.com
Draft was terrible and floor was wet due to a leak from windows.
Comment from Hotel Management
Mar 7, 2015 by Patrice HAULTCOEUR, Hotel Management
Dear Guest, I am very sorry for the trouble you met during your stay. There was a real storm on that weekend and the wind and rain coming from the North did a lot of damages in our area. I can assure you we are having a close look to the hotel windows waterproofing. We hope you will give us another chance to serve you in the future. Kind regards and Happy 2015. Patrice Haultcoeur General Manager
4 out of 5
Recommended
for Families
by Bee Hong

Posted Dec 25, 2014 on Hotels.com
Comment from Hotel Management
Mar 7, 2015 by Patrice HAULTCOEUR, Hotel Management
Thank you for your stay!