Front of property
Check availability

Reviews of Hôtel Château Cléry

3 out of 5
Hôtel Château Cléry
Rue du Chateau, Hesdin-l'Abbe, Pas-de-Calais

Reviews

9.0

Wonderful

Rating 10 - Excellent. 240 out of 426 reviews" "
Rating 8 - Good. 138 out of 426 reviews" "
Rating 6 - Okay. 36 out of 426 reviews" "
Rating 4 - Poor. 6 out of 426 reviews" "
Rating 2 - Terrible. 6 out of 426 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
This was not our first time here, the hotel looks as if it has been painted. Our room on the first floor was great, bathroom with bath and nice towels. Needs a little TLC around the skirting. Then it would be perfect. Food as always was wonderful with a good breakfast spread, including hot scrambled eggs etc. Staff were very friendly and attentive. Thanks, we will be back.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed to say the least
The outside of the Chateau is lovely we booked a superior room paying extra to find it was under a staircase to the 2nd floor so it was VERY noisy as people went up and down the stairs avoid Room102 spoke to receptionist about this who wasn’t interested at all, he said “that’s unfortunate “ Which is not the reply you expect due to language barrier couldn’t get much further with Him didn’t offer an alternative or anything Restaurant is ok food very 1980’s in presentation and dated choices I felt it was expensive for what you got Overall we were disappointed
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nicolas on Sep 7, 2023
Dear John,We are delighted that you enjoyed your stay at the Hotel Cléry.We do our best to guarantee you a quality time.Best regards,The reception

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nicolas on Sep 7, 2023
Dear Richard,We are delighted that you enjoyed your stay at the Hotel Cléry.We do our best to guarantee you a quality time.Best regards,The reception

8/10 Good

Jessie

Stayed 1 night in Aug 2023
Response from Nicolas on Aug 15, 2023
Bonjour Jessie,Nous sommes touchés de la note que vous nous avez attribué.Nous sommes heureux d'apprendre que votre séjour à l'Hôtel Cléry a pu vous satisfaire.Bien à vous,La réception

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Friendly staff. Restaurant was very good and not overly expensive.
Stayed 1 night in Jul 2023
Response from Nicolas on Aug 7, 2023
The whole team joins me in thanking you for your comment, which touches us and above all encourages us to always give our best. We are delighted that you enjoyed your stay and hope to have the pleasure of welcoming you back to the Hôtel Cléry in the near future.

6/10 Okay

simon

Traveled with partner
Liked: Cleanliness, staff & service
Lovely hotel, stayed before. Nice room and beautiful grounds. However this last minute one night stay was spoilt by only being told after we had booked (on Expedia) that the restaurant that night was full. Nearest off-site restaurants are a 15 minute plus drive away (not good after an 8 hour drive). Bar snack alternatives were v poor.
Stayed 1 night in Jun 2023
Response from Nicolas on Jul 17, 2023
Thank you for taking the time to share the story of your stay at the Clery hotel.Concerning the restaurant, we have a lot of request and we strongly recommend to book a table in advance.To date we have been able to increase our capacity and we hope that this incident will not happen again.We look forward to welcoming you back to the Clery hotel.

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property in expansive grounds. The room was clean and immaculate. The staff were engaging and super friendly. Restaurant food was extremely good. Would stay again.
Stayed 1 night in Jun 2023
Response from Nicolas on Aug 7, 2023
The entire Hôtel Cléry team would like to thank you for your comment and would be delighted to welcome you back for another stay and new experiences.

6/10 Okay

Soon Han

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Because it is an old building, there was a lot of squeaking floor sound.
Stayed 1 night in Jun 2023
Response from Nicolas on Aug 15, 2023
Dear Soon Han,Thank you for your feedback following your stay at the Hôtel Cléry.Our building is indeed old and it is precisely this charm that we wish to pass on to our guests.If this had an adverse effect on your stay, please do not hesitate to contact us the next time you make a reservation, so that we can offer you a room in one of our cottages or farmhouses.Best regardsThe Reception

10/10 Excellent

Jasmina

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, very clean, grounds are stunning, even a hedgehog on our entry to the property. The gentleman at reception was so warm and helpful. Breakfast was really nice. To stay longer, we would need a fridge in room to keep child's milk etc - although I am sure this is available from reception.
Stayed 1 night in May 2023

6/10 Okay

Claire

Traveled with partner
Liked: Staff & service
Château was very pretty, inside was ‘tired’ needs updating, furniture, carpets, curtains, decoration etc.. Room was nice but window was cracked and not clean. Gardens looked unloved but could be so beautiful and you can see that they once were. Staff very nice,kind and helpful. A lovely chateau but is in need of some love.
Stayed 1 night in May 2023

10/10 Excellent

adrian

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very French!! Lovely. Only negative was generator noise during restaurant opening times
Stayed 1 night in Mar 2023
Response from M.Tommasini - Directeur on Mar 30, 2023
Dear Adrian,Thank you for your nice comments. We have already solved the auditory disturbance so that it won't happen again, especially for our Easter menu which is coming soon. We hope to see you again at the Hotel Chateau Clery.

8/10 Good

lady kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food and service
Excellent customer service and great food. Shame the suites don't have tea/coffee facilities or mini fridges (although we were offered use of the kitchen fridge) Lovely man in reception borrowed us a kettle for our stay.
Stayed 3 nights in Mar 2023
Response from M.Tommasini - Director on Mar 8, 2023
Dear Ms Kendall, Thank you very much for your suggestion. The introduction of a courtesy tray is something we are working on. I am delighted to read that we have been able to find a solution for you quickly. We would be happy to welcome you to the Chateau Clery Hotel in the near future. Wishing you a lovely day,

10/10 Excellent

Peter

Stayed 1 night in Feb 2023
Response from M.Tommasini - Directeur on Mar 2, 2023
Cher Peter, Merci d'avoir pris le temps de nous laisser un avis. A très vite à l'hôtel Château Cléry.

2/10 Terrible

Tammy, Plano

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau stay
Lovely suite the staff were very friendly and helpful
Stayed 1 night in Dec 2022

10/10 Excellent

r

Stayed 1 night in Dec 2022

10/10 Excellent

Dan

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality throughout. Friendly staff. Large, accessible rooms, peaceful , extensive grounds. Excellent food and dining facilities.
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely chateau
A beautiful house with lovely gardens The staff were helpful and accommodating. The only downside was the restaurant being closed on Sunday evening
Stayed 1 night in Aug 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful stay
Our room was nicely decorated in keeping with the age of the property and the bed extremely comfortable. We had a wonderfully quiet night’s sleep. Unfortunately the restaurant was closed on the evening we arrived so we brought a picnic with us and dined alfresco in the beautiful grounds. Breakfast was very good with a range of food to suit all tastes. All the staff were friendly and attentive.
Stayed 1 night in Aug 2022
Response from Delphine on Aug 23, 2022
It was a pleasure to welcome you! See you next time to taste our restaurant ;-)

10/10 Excellent

Frank

Stayed 3 nights in Aug 2022
Response from Delphine on Aug 23, 2022
Thanks for your stay and see you soon!

4/10 Poor

Alan

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
We were put in annex room not Chateau which was disappointing. We had booked evening meal but received email night before saying they had no chef, on arriving at hotel in room info we noticed the restaurant was never open on a Sunday. We felt it was deceitful to take the advance booking then give us list for places many kilometres away to try. Ended up with KFC rather than chateau experience. Lastly rooms had under floor heating on when it was high 20 degrees outside and reception did not no how to turn it off. Sauna for the night - pretty rubbish really.
Stayed 1 night in Jul 2022
Response from Delphine on Aug 23, 2022
Monsieur,Our establishment has 27 rooms divided in 3 buildings (9 in the Chateau, 8 in the Farmhouse and 10 in the Cottage). Due to a lack of staff, we are obliged to close the restaurant 2 days a week (Wednesday and Sunday), which was not the case in March at the time of your booking, and we are very sorry for this.Regards

4/10 Poor

Thierry

Traveled with partner
Liked: Cleanliness, staff & service
Property largely overrated, very common room for too much price.
Stayed 4 nights in Jul 2022
Response from Delphine on Aug 23, 2022
Monsieur,Nous vous remercions de votre séjour dans notre établissement. Nous en avons discuté de votre déception au départ, notre établissement est classé 3 étoiles et non 4. Nous comprenons que nos prestations étaient en dessous de vos attentes.Salutations

10/10 Excellent

Muriel

Stayed 1 night in Jun 2022
Response from D.Cagniart - Directrice on Aug 3, 2022
Chère Muriel, Merci d'avoir pris le temps de nous écrire. Nous espérons vite vous revoir au Château de Cléry. Belle journée,

6/10 Okay

Wilhelmus, Auckland

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Worn down property overall, mediocre staff, bad bad coffee for €6. Room dusty and smelly. It’s a little chateaux though….
Stayed 1 night in Jun 2022

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely surroundings, friendly staff, excellent creative food
Stayed 1 night in Jun 2022
Response from Delphine on Jun 28, 2022
Many thanks for your comments :-D Pleasure to welcome you! See you soon!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quaint hotel with very friendly staff. Superb restaurant and excellent breakfast
Stayed 1 night in Jun 2022
Response from Delphine on Jun 15, 2022
Michael, Evererybody is very proud and so happy to read this sort of feedback :-D Thank you and see you soon!

10/10 Excellent

SIMON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous property ideal if just over from the UK looking for a night stop or longer. Food and wine superb and very dog friendly.
Stayed 1 night in May 2022
Response from Delphine on Jun 14, 2022
Simon, It was a pleasure to welcome you and your dog. See you soon!

10/10 Excellent

lisa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eleven of us visited for an overnight stay with dinner and it was a memorable visit as usual.
Stayed 1 night in May 2022
Response from Delphine on Jun 14, 2022
Thank you for your fidelity, see you one again at Clery!

6/10 Okay

Mary

Stayed 1 night in Apr 2022
Response from Delphine on Jun 14, 2022
Merci de votre visite printanière. Au plaisir!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

James

Stayed 1 night in Feb 2022
Response from Delphine on Apr 5, 2022
Thanks for your stay et see you soon James!

6/10 Okay

nan

Liked: Cleanliness, staff & service
disappointing
The room was cold but when we turned on the radiator it made banging noises all night so very little sleep was had. Room was advertised as having a shower but it was a hand shower connected to the tap over a bath with nowhere to hang it on the wall to have a proper shower. when we asked to move rooms to one with a proper shower the young man on the desk just said 'no'. not at all impressed. the food was nice but very overpriced. restaurant staff were lovely. Would not stay here again
Stayed 1 night in Aug 2021

10/10 Excellent

Gita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

JOHN

Stayed 1 night in Aug 2021

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice but was let down by the lack of tea and coffee-making facilities.
Stayed 1 night in Aug 2021

10/10 Excellent

RAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service from everyone was excellent and restaurant superb
Stayed 1 night in Aug 2021
Response from Delphine on Aug 24, 2021
Ray, It was a pleasure to welcome you! And all the team is looking forward to receive uou once again! Regards

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great location, quiet and comfortable accommodation.
Stayed 1 night in Aug 2020

6/10 Okay

Roy

Liked: Cleanliness
No air conditioning. A bit over the top with Covid precautions, like restaurant closed.
Stayed 1 night in Aug 2020
Response from Delphine Cagniart on Aug 20, 2020
We have to be ware with the virus, we know the situation is different since March, that is why we took some more precautions. Best regards.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
No kettle and no fridge.
No kettle and no fridge.
Stayed 3 nights in Jul 2020
Response from Delphine Cagniart on Aug 20, 2020
We note your comments for the kettle and fridge. We are looking forward to receive you anext time! Regards

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Lovely looking building, nice setting, professional courteous staff but failed to live up to expectations. Plastic 'glasses' in the Stables annex rather than proper glass for drinking water detracted from the feel of the room. Non opening windows (on a very hot evening) and no fan in the room made it very uncomfortable. Breakfast not taken as overpriced - better to visit a local boulangerie! OK for an overnight stay but wouldn't go out of my way to return.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, room comfort
Thought food,service,ambiance all really excellent. We had booked a superior room, but had one of the cottages. Turned out fine, because of the terrace and garden furniture, the whole cottage was a little tired and could do with face lift. However, we did enjoy our stay very much and would consider a return visit.
Stayed 3 nights in Jun 2019