Ratings based on 67 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.8 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
for Familiesby Mike from Singapore
Nice location at budget price.Posted Feb 4, 2014
Pros: Location, with an electric buggy to transfer guests between the hotel and Dophin circle (central).
Cons: There is no Chinese spoken channel
Location: Massages, Thai/German/Chinese foods, Song Teau pickup point, minutes to walk to the central beach.
The press button to call the buggy (24 complimentary service by Best Western) to pickup had no response by the drivers during off-peak time (afternoon). Staff training needs to be improved... I saw a Russian woman took some banana away after she finishes her breakfast buffet and that ended up with her husband quarreled with the hotel manager. I would think that putting a notice board there or let the guest knows that she may take away the fruits this time (only).. Thief won't let people see it when they steal, so the women did it openly means she does not know the rules hence the customer handling skill of the Best Western staff there must be poor.
for Everyoneby Adam from Coolangatta , Australia
Nice hotel very close to beachPosted Jan 6, 2014
Pros: The friendly people except for the bar girl , the guy in the bar named Porn was awesome , great customer service friendly smile
Cons: Sack that girl that had more interest in her phone than the customers , her name was not MILK that was the other girl , this girl did not wear tag.
Location: The location was close to dolphin fountain and we always never had to wait for transport to the fountain , the beach was close , good location.
Staff at hotel were awesome except for one girl at the bar on the 2 level , as she was more interested in being on her phone than serving customers and when you did receive her attention she snapped at you which I found very poor . I loved everything about this hotel , the beds were a little bit to hard when i was sober (lol) when drunk comfy as . The beach was so close and had awesome food , massage , beer , nice people BUT the rubbish was appauling in different areas , can't understand why they don't clean up the beach if they want more people to visit .
for Familiesby Finney from Kolkata, India
Embarassing and unpleasant experience.Posted Dec 9, 2013 on Hotels.com
While the overall service was average, we had a couple of unpleasant experiences. When we requested for a few wine glasses they wanted us to pay 100 baht per glass for the use of them! When we checked out they claimed that 2 pairs of rubber bathroom slippers were missing from the 5 rooms occupied by us and charged us for them. No amount of convincing the staff that we had not taken away the slippers helped. As all luggage was loaded in the vehicle and we were running short of time we had no option but to pay. This was a very embarassing and unpleasant experience.
for Getaway With Friendsby Lenka from Kolkata
Nice hotel, quite location, great foodPosted Dec 6, 2013 on Hotels.com
This is nice hotel although I was expecting bit more from 4* (like better toiletries and disposable slippers instead of flip flops being in the room shared by previous guests) . Décor is very nice and food is delicious. Hotel always full of Russians but that's ok. Location is quite bit further from main Pattaya but they provide shuttle to nearest road and from there you can take the Pattaya tuk-tuks or shuttles or just walk to the beach 5 mins away. Overall good and clean hotel.
for Everyoneby A verified traveler from new zealander
RemotePosted Nov 28, 2013
The place is heavy with Russian clients...you also need transport to get anywhere.
by steve from UK
Nice hotel - smelly areaPosted Nov 15, 2013
Pros: The room was spacious and comfortable and the staff were lovely.
Cons: There is a bell at the top of the street to call a lift. Most times we would wait several minutes and no one would come. I think they need 2 way syst
Location: Use the excursions booked through tour operator for activity, the town us buzzing but may not be everyone's thing.
We really enjoyed our visit to Pattaya and the hotel was really nice, although positioned in a horrible area. It's down the backstreets and away from the beach. Unfortunately because of drain problems, there are horrendous smells come from the sewers in the streets of Pattaya including the street we stayed on, and the street leading to the beaches. Both my daughter and I were both nearly physically sick on numerous occasions. (Not something you expect on a holiday costing thousands of £s).
for Everyoneby Paul from London, UK
Good value for money.Posted Oct 26, 2013
Pros: Location was good.
Cons: No complaints.
Location: I have been to pattaya before so i know the layout. It's only a 5 minute walk to pattaya Circle where you can get the bhat bus along Beach Road.
Colour schemes a bit 60's but it does cater for a Russian clientele. Probably more like 3* but staff were friendly and helpful especially Rustle on the front desk. There is a free golf buggy which takes you to the main road but it's only a 5 minute walk along the side of the Dusit Hotel. We were lucky to get an upgrade room which was big. Overall, i would recommend it.
Recommendedby Sobby from India
Nice Decent Beach HotelPosted Oct 12, 2013 on Hotels.com
This is a very nice decent beach hotel. Breakfast spread is good with special counters that have Indian and Russian dishes. It does not have direct access to the beach - but the same is close by. I would have liked softer pillows. The staff are polite-check out time is 10 AM but I was under the impression it was 12 Noon- and so checked out at 12 Noon. No fuss at all at the front office. If you book in advance you get good economical rates as well.
for Everyoneby vicky
wonderful viewPosted Oct 6, 2013
Pros: everything was just perfect
Cons: the collidors can be furnished with carpet instead of those dull looking tiles
good hotel to stay with wonderful staff and very clean
Recommendedby arun from bangalore
good hotel with nice swimming pool viewPosted Sep 7, 2013 on Hotels.com
excellant and good value for money