Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom 関西


Posted May 16, 2015
Pros: ① 新しく綺麗なところ ② フロントスタッフの感じ、対応が良い。(フレンドリーで、接客態度も悪くない) ③ 朝食内容が良い(メニューは毎日変わる)。レストランは綺麗でレストランスタッフの態度、対応も良い。
Cons: ① フロント回り、ロビー回りの冷房が効いていないので暑過ぎる。特にチェックインの時は汗だくになってしまう。 ② やはり、ベッドシーツは毎日取り替えて欲しい。
Location: ① ロケーションは、やや悪い。セカンドロードからだと10分以上歩くかな。反対方向に歩いてセントラルロードに出て、それ からセカンドロードに向かって歩いても良い。そうすれば、ソイブッカオにも入って行けるし、トップストアにも行ける。 ② 直接セカンドロードに歩いて出れば、ビッグCはすぐ近くに有る。
パタヤでは色んなホテルに泊まりましたが(高級~最高級クラスを除いて)、最も良いホテルのひとつです。 ① 部屋は新しく綺麗です。シャワーのお湯も良く出ます。(但し、とても熱いお湯は出ません) ② 清潔感はあるのですが、ベッドシーツを毎日取り替えていないようです。たまたま汚れていた所がそのままになってい たのを発見してフロントに電話をしたら、すぐにキーパーがやって来てベッドカバー、シーツ、枕カバーを全て取り替え てくれました。対応は早かったのですが、次の日から毎日取り替えてくれたかどうかは定かでは有りません。 ③ また、使用済みのタオルが交換されていない日も有りました。これも電話をしたらすぐにやって来て全てのタオルを取り 替えてくれました。たまたま交換を忘れたと思うのですが対応は早く、やって来たときの態度も良かったです。 ④ 朝食の内容、レストランスタッフの感じも良かったです。 ⑤ この内容でこの値段であれば、かなりリーズナブルであると言えると思います。
3 out of 5
by A verified traveler


Posted Apr 21, 2015
2 out of 5
by A verified travelerfrom London

Wet Boy in Pattaya

Posted Apr 18, 2015
Pros: A culture clash unfortunately. Mostly the hotel was used by Indians and Iranians. They were having a great time but lots of noise during the night
Cons: Its ok for what it is
Location: Great location in this area but worth paying more for a quiet night if that is what you want. There are better hotels in the area.
I came here during the water festival (Socran). One or two days was good fun but it lasted for 7 days !! Could not plan to do anything other than to get soaked in water day and night. Unless you are a seal avoid this week. Otherwise the town was buzzing with lots to do. I went to the islands twice by ferry and had peaceful days in beautiful clear warm water. Shopping was not expensive and I could get English newspapers on the day they were printed in London. Evenings dining outside was perfect, dinner for 2 and 3/4 beers each for about 7 quid.
4 out of 5
by A verified travelerfrom Hong Kong

A bit far from beach

Posted Apr 4, 2015
It's a bit far to the beach or the walking street, but it's a nice hotel!
3 out of 5
by A verified traveler

Not bad, not great..

Posted Apr 2, 2015
The hotel and staff are fine but it is jut getting let down by a few small things that don't make it value for money. Things like the sliding door's handle had broken off, toilet roll holder hanging out of the wall, mould in the shower, ants all over the deck ect. As a hotel and spa, I assumed it would be a relaxing place to rest, however there are roosters behind the hotel that make a lot of noise very early every morning, followed by the banging and and electric saw firing up from the construction site right next door, there is also highly repetitive music placed in the pool area that can be heard in every room, even with the doors closed. On the up side, the breakfast was good and there is a store right across the road but to honest, I was expecting more for the price I payed.
1 out of 5
by A verified travelerfrom leeds england

make sure you get the right hotel

Posted Mar 24, 2015
Pros: clean staff perfect
Cons: good enough
Location: good for hop on taxi loup
when booking looked at position of hotel thought good only to find i was booked into sister hotel a bit out on a limb next to a building site usual noises stayed one night asked to stay where i thought i was going fantastic moved me straight away for the rest of the trip also they had an electric cart service running between hotels no bar only pool drinks part my fault nova centara hotel pattaya is the one i wanted it has a bar
3 out of 5
by A verified traveler

We only go back if we are desperate

Posted Mar 7, 2015
Clean and comfortable, I don't know if it is luck of experience? Staff are not helpful after organizing tranport the day before, the next day we had to wait over 2 hours. They couldn't even give us explanation. But facility is very good
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. We look forward to welcoming you back again on your next visit to Pattaya. Yours sincerely, The Management
3 out of 5
by A verified travelerfrom england

hotel a bit to far from the centre of pattaya

Posted Mar 3, 2015
Pros: oo
Cons: as above
Location: to far to beach I spent about £150 on motorcycle taxis in the 16 nites I was there..
building hotel next door, got sick of the noise from the site, no sun on pool most of the day...its an issue
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you for taking the time to leave your review of the hotel. It is always a pleasure to receive your feedback and we will share your comments with our team. The experience and problems that you highlighted have been carefully noted for our next operation review. Rest assured we will do our utmost to improve and enhance our products and services to our guests. We appreciate the sharing of your concerns and hope we will have the opportunity in the future to welcome you back in the future. Best regards, The Management
5 out of 5
for Personal Event
by A verified traveler

really good hotel

Posted Feb 16, 2015 on Hotels
excellent 3rd visit
4 out of 5
for Everyone
by A verified traveler

Posted Feb 8, 2015
Hi, Stayed here in the second week of Jan 2015 with my family for four nights. Everything about the hotel was pleasing including the food. The hotel is located in a quiet street and away from all the noise and is ideal for families. With its clean rooms and competitive pricing i would recommend this hotel to everyone.
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you back and stay with us at the hotel on your next visit to Pattaya. Yours sincerely, The Management