Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom Hong Kong

A bit far from beach

Posted Apr 4, 2015
It's a bit far to the beach or the walking street, but it's a nice hotel!
3 out of 5
by A verified traveler

Not bad, not great..

Posted Apr 2, 2015
The hotel and staff are fine but it is jut getting let down by a few small things that don't make it value for money. Things like the sliding door's handle had broken off, toilet roll holder hanging out of the wall, mould in the shower, ants all over the deck ect. As a hotel and spa, I assumed it would be a relaxing place to rest, however there are roosters behind the hotel that make a lot of noise very early every morning, followed by the banging and and electric saw firing up from the construction site right next door, there is also highly repetitive music placed in the pool area that can be heard in every room, even with the doors closed. On the up side, the breakfast was good and there is a store right across the road but to honest, I was expecting more for the price I payed.
1 out of 5
by A verified travelerfrom leeds england

make sure you get the right hotel

Posted Mar 24, 2015
Pros: clean staff perfect
Cons: good enough
Location: good for hop on taxi loup
when booking looked at position of hotel thought good only to find i was booked into sister hotel a bit out on a limb next to a building site usual noises stayed one night asked to stay where i thought i was going fantastic moved me straight away for the rest of the trip also they had an electric cart service running between hotels no bar only pool drinks part my fault nova centara hotel pattaya is the one i wanted it has a bar
3 out of 5
by A verified traveler

We only go back if we are desperate

Posted Mar 7, 2015
Clean and comfortable, I don't know if it is luck of experience? Staff are not helpful after organizing tranport the day before, the next day we had to wait over 2 hours. They couldn't even give us explanation. But facility is very good
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you for staying with us and for taking the time to write this comment. We would like to apologize for your negative experience you had at our hotel as clearly this does not reflect the quality and standards we set out to deliver. We are sorry to learn that you found several matters unsatisfactory, and would like to assure you that appropriate action has been taken to remedy, where necessary. Naturally, our intention is to give the highest standards of service possible and we regard all our guests of the utmost importance to our future success. We look forward to welcoming you back again on your next visit to Pattaya. Yours sincerely, The Management
3 out of 5
by A verified travelerfrom england

hotel a bit to far from the centre of pattaya

Posted Mar 3, 2015
Pros: oo
Cons: as above
Location: to far to beach I spent about £150 on motorcycle taxis in the 16 nites I was there..
building hotel next door, got sick of the noise from the site, no sun on pool most of the day...its an issue
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you for taking the time to leave your review of the hotel. It is always a pleasure to receive your feedback and we will share your comments with our team. The experience and problems that you highlighted have been carefully noted for our next operation review. Rest assured we will do our utmost to improve and enhance our products and services to our guests. We appreciate the sharing of your concerns and hope we will have the opportunity in the future to welcome you back in the future. Best regards, The Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2015
Hi, Stayed here in the second week of Jan 2015 with my family for four nights. Everything about the hotel was pleasing including the food. The hotel is located in a quiet street and away from all the noise and is ideal for families. With its clean rooms and competitive pricing i would recommend this hotel to everyone.
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you very much for your kind feedback following your visit at the hotel. We are delighted to learn that you enjoyed the overall hotel service and surrounding. We will share your comments with the team, these will certainly serve as encouragement for us to continue improving the standard of our services. We hope to welcome you back and stay with us at the hotel on your next visit to Pattaya. Yours sincerely, The Management
5 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 7, 2015
It was a wonderful stay at this hotel. Nice ambiance and decor and pleasant staff. Good breakfast spread and convenient store just opposite made it very nice to stay. Easy access to shops and close proximity to the beach.
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you very much for having taken the time to spend in rating your feed back after your stay at the hotel. Your very kind comments are much appreciated and will be relayed to the team. We are glad to hear that you enjoyed your stay with us and happy with our room, services and facilities as per your positive ratings. Thank you once again for your feedback and we look forward to seeing you again soon. Yours sincerely The Management
2 out of 5
by A verified traveler

Far from beach

Posted Feb 3, 2015
Pros: Nothing
Location: Remote location, dirty and noisy environment, nothing to do in vicinity.
Bathroom dirty, found cockroaches in dayroom, hotel did not deserve for 4 star as per Expedia rating, max 3 star.
Comment from Hotel Management
Mar 31, 2015 by The Management, Hotel Management
Dear Guest, Thank you for sharing your experience of your recent stay at the hotel and we appreciate your feedback about the various matters that were the highlight of your holiday. We are sorry to hear that the overall experience at the hotel was below your expectations. We are in the business of making people relaxed and happy and therefore it is disappointing to learn that we failed to meet this expectation on your stay. Please assure that your comment will share with the team for future improvement. May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more pleasurable experience. Yours sincerely, The Management
5 out of 5
Recommended
for Couples
by yoshiyukifrom 東京

清潔感のあるホテル

Posted Jan 17, 2015 on Hotels.com
目の前はコンビニだし、海だって歩ける距離だけど、パタヤはじめての方は 迷子になるかもしれません。
4 out of 5
Recommended
for Couples
by Claesfrom Stockholm

Good value !

Posted Jan 14, 2015 on Hotels.com
Vi bodde först på boutique och spa två nätter, läget var lite "off" så vi bytte till Centara Nova tredje natten så vi kunde använda de förnämliga kommunikatiorna i Pattaya. Det första krävde shuttle buss som i och för sig fungerade bra men "tidstjuv" . Frukostarna var utmärkt på båda, inget att anmärka på. Personalen var mycket trevlig på båda hotellen. En liten passus, första hotellets lägesbeskrivning på hotels.com sida stämmer ej med verkligheten. I förhållande till det vi betalde fick vi väldigt mycket för pengarna.