Ratings based on 76 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Maggie and Ron from Kingsville, ON, Canada
Elegant Style, kind of retroPosted Nov 16, 2013
Pros: Wonderful room/suite. Pool area was central and very pretty. Open air dining. Free car drop off service. Good Breakfast. Very clean everywhere.
Cons: Provide Concierge service as stated in their hotel book of info. Desk staff not helpful, eventually did damage control by phoning for info
Location: Centrally located, but away from the beach. No problem with the car drop off service. Market, Night Life, Restaurants, Shows,Temple of Truth (themeprk
Did not provide Green Tea or gluten free bread or cakes. Breakfast was good. Had a problem with pressure in the shower, which they tweaked so that it worked better. Room was great , but the kitchen was poorly supplied. 1tsp, 2 plates etc. No place to unpack clothes, but we could live with that. Provided a free car for drop off within city. Great service. 200 baht for pick up. Use the bus hop on hop off for 10 baht They look like red open pick up trucks. Because there was no concierge we needed help from the desk staff. Not al all helpful. They refused to phone for time of buses to leave the city to go to Bangkok. Told us to do it…with a charge. For a 4 1/2 star hotel we thought this was very poor. I told them it would not go well in the revue. At this point they started damage control and phoned for us to get the info we required and apologized. It was a pity as it tainted our stay.
for Everyoneby Sandra from Scotland, UK
disappointedPosted Nov 9, 2013
Pros: spacious accommodation
Cons: swimming pool
for Everyoneby Ed
The hotel was nice and in a quiet area.Posted Nov 3, 2013
Cons: better staff supervision.
Everything was fine up until I had one week left on my stay when my watch was removed from hotel room. I placed my watch on the table in the hotel when I arrived and never put it back on. I checked it daily. on the 18th of October I went out for dinner leaving my watch on the table in the same place. I returned from dinner and noticed that the room had been cleaned and the items on the table moved to one side. I noticed that my watch was missing and immediately notified the front desk. The watch had to have been removed by the cleaning person, no one else had been in the room.
for Couplesby A verified traveler
Excellent Upgraded RoomPosted Oct 21, 2013
Pros: Big clean room!
Cons: Location wasn't too great but the car service helped.
Location: Not too close to the beach but a two minute driver with the car service from the hotel if available. Long line of shopping along the beach.
We arrived in Pattaya for a two day stay. We got upgraded from a Junior suite to a one bedroom suite - excellent clean room! We were not too close to the beach; however, the hotel offers a driving service if the car is available. Staff were excellent and service was great!
for Everyoneby PVR from Bangalore, India
Suite price at the price of normal roomsPosted Oct 18, 2013
Pros: Huge rooms.... Made us get the 5-star experience at half the cost...
Cons: Check on all the key items like bathroom sinks, toilets, ac cooling everytime before allocating to guests. Our room's bathroom sink did not drain.
Location: Location is a little poor, about 2.5 kms from Walking Street and 3 kms from Alcazar. The back-area bars are close by..
Location according to Trip Advisor was not correct. When we got to the hotel it was a little further from the local entertainment locations than expected but the hotel had vehicles to drop us anywhere. Without fail whenever we got back to the hotel, we were ripped off by the transport people. The checkin was late even though we landed well after normal checkin time and we had to wait for half an hour. The rooms exceeded all our expectations. The only problem was that the bathroom sink was not draining and on complaint, it was fixed. Wi-fi was available in the rooms but poor but it was okay in the pool area. The other amenities in the room was fantastic. I would stay here again. Breakfast was standard but maybe it would be better to extend the time because it became crowded only close to closing time. All-in-all it was a great place to stay...
for Everyoneby A verified traveler
Not a good hotel. Away from the mail market.Posted Oct 8, 2013
Cons: Water pressure in the bathroom
The hotel is an old style hotel with physical room key and not a swipe card, etc. Washroom and bathing area water flow was terrible alomng with inconsistant hot water flow.
for Everyoneby A verified traveler from UKRAINE
It's not bad, but.....!!Posted Sep 6, 2013
Pros: large, comfortable rooms
Cons: Clean the pool, the water is cloudy, there is no desire to swim
It's not bad, but when the air conditioning was working in the bedroom was as if the stench of sewage. It spoils the experience.
for Everyoneby Rollyberkin from London
Luxury at an affordable price.Posted Aug 28, 2013
Pros: Location, friendliness of the Staff and luxury.
Cons: Honestly can't think of any way to improve it.
Location: Located a few minutes from the main areas of the beach and Walking Street, it isn't in the really busy area so is nice and quiet.
An absolutely wonderful hotel with lovely staff. A really different hotel, which is constructed of two semi circular buildings around a circular swimming pool. We were lucky to be upgraded to a suite which was fabulous, and really comfortable. It's location is not in the beach area, which is what we wanted, but is only a very short taxi or tuk tuk ride away. There are plenty of bars just a short walk away so if that's what you want, it's no problem. Standard buffet breakfast fayre was good, and we even got a free drink in the 'bar'on our first night. If you are driving, like us, it is easy to find and has the bonus of free parking on site. Overall, a really lovely experience.
for Familiesby john from heist op den berg
Posted Aug 2, 2013 on Hotels.com
TOP vacation and TOP hotel!!!!Breakfast was exelent!!!
for Everyoneby Guy from LI, NY
Not what the name suggestsPosted Jul 22, 2013
Pros: The grand suite was very nice and priced well.
Cons: A lot needs to be improved.
Location: Poor location, not within walking distance to any of the local attractions, food or entertainment.
Feels more like a serviced apartment kind of deal then an actual hotel. Staff is not very helpful or knowledgeable, the room was not ready at published check in time, lobby and swimming pool were dirty and smelly and breakfast was substandard. The hotel is also NOT walking distance from the beach, restaurants or entertainment. You need to have a car if you stay there, or be ready to relay on public transportation.