Ratings based on 23 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
Not Recommendedby A verified traveler from Reno, NV USA
Very poor service and treated rudely at the Garden CliffPosted May 15, 2010
After reading through the booking the breakfast for 2 people would have cost approximately $17 USD, even though it was just me staying there it would have included 2 all you can eat breakfasts. I pleaded with the manager that without blaming either I would be willing to pay half of the $20 USD for the breakfast in an attempt to satisfy and save face for both of us. She declined and said I will be forced to pay the bill prior to leaving and wasn't kidding as when I checked out she had two male staff waiting. They made sure I wasn't leaving until the bill was paid in full. There is something to be said about customer service and treating people right. You have to be flexible and respectful while in the service industry which is exactly what I expected from a 4.5 star resort. Unfortunately with this stay I was treated very poorly and would not recommend it to anyone. I paid for a pool view and got a view of an electrical transformer. As for the breakfast misunderstanding I attempted to concede and make it a win-win for both of us but was recieved with any understanding. I was told I paid for the least cost package and “what did I expect”. Management proved to be rude and only looking for what they can make in money today not for the future business. If I ever travel back to Pattaya it won’t be staying here. You will only be met with RUDE – DISRESPECTFUL – UNCOMPROMISING MANAGEMENT at the Garden Cliff. They are only here to make money now and not sustain future customers.
Recommendedby A verified traveler from London
Garden Cliff - PattayaPosted Apr 9, 2010
The hotel is located in a quiet suberb about 10mins scooter ride from central pattaya.... although the nearby (5min walk) suberb centre offers a reasonable selection of bars/cafes/restarants.. The beach is nothing to write home about - but this is true for the whole pattaya region... The Hotel swimming pools more than make up for this - but if you do want a clean water beach you will have to take a trip out to the islands (circa 15mins on a speedboat).. The Spa & massage services at the hotel (albeit pricey) are very good... I would recommend renting a scooter to anyone - very cheap compared to taking taxis and much more fun when exploring pattaya
for Couplesby A verified traveler from Moscow, Russia
The most quiet and beautiful hotel in the areaPosted Apr 7, 2010
It is a rather small hotel, with very friendly staff, located somewhat far from the city, we needed to use some transportation every time. The hotel has a comlimentary bus, but it was not always convenient to use it because of its schedule. The biggest advantage of the hotel is that it has its own beach (shared with 2 or 3 condominiums), which is small, but almost empty. Also there are two beautiful pools, small pool for little children, and jacuzzi under a waterfall. The breakfast was very diverse and tasty, like any continental breakfast in Europe, but with some Asian food in it (noodles, fried rice etc.), which was very nice. The other restaurant was available for dinner, offered european and asian cousine, however, the price for alcoholic beverages was rather high, than in the city. Overall it was an excellent stay and I would highly recommend this fine hotel.
for Familiesby A verified traveler from Shanghai
Recommendable for a relax-holidayPosted Mar 4, 2010
Good for families
Recommendedby A verified traveler from Marlborough - UK
A real restful and stressfree holiday !Posted Feb 26, 2010
This was an absolute brilliant choice of hotel. From the moment you arrive they take special care of you . Believe me, you don't have to go anywhere during the day - you can just enjoy all the lovely facilities around the pool, the sundeck with white sea sand, or the , nearly, private beach. Some people may think the distance to Pataya is a problem, but once you have seen the overcrowded areas around Pataya beach, you will be very glad that you are far from there. For those of you who expect perhaps to find mainly english speaking guests all around you - well, this may be a disappointment - most of the guests will be from Russia or China - mainly tour groups. Really plus points are the sumptious breakfast in the morning, excellent (and really not expensive if you eat mainly Thai food) reataurant in the complex, as well as the few very handy shops next to the pool area - clothing and things that you have forgotten to bring from home for the children. All in all,an excellent choice to chill out and relax and be pampered by staff that know best how to do it. One of my most precious moments will always be the quiet evenings on the balcony of the restaurant overlooking the sea and the only sound you hear is the lapping of the water on the beach. Enjoy !
Recommendedby RR from America
PattayaPosted Oct 14, 2009
This hotel is very nice, but it's far from everything and you must take the hotel shuttel or taxi to get to the central place.
Not Recommendedby A verified traveler from St. Louis, MO
Nice Hotel, but a little remote.Posted Aug 12, 2009
I stayed 3 days on a business trip. The hotel was fine, room was nice and clean. Breakfast buffet was typical, with a good variety of Thai and Western dishes. Fitness center, gift shop, business center all seemed to close around 7 or 8pm, a little early for my purposes. The hotel is a couple turns off the main drive and there are just a few small signs directing you to it. I didn't feel like I could easily walk to anything nearby. (too far and no sidewalks for much of the way to the main roads.) Nice Place, once you get there.
Recommendedby A verified traveler from Helsinki
Can't complain!Posted May 17, 2009 on Hotels.com
The hotel is a bit too far from the city, but one can get easy, reliable and free transportation from hotel (and back!). Most of the locals also knew the place, which really isn't the case with all the hotels. Everything worked out perfectly, so it's easy to recommend this one for everyone (surroundings seemed safe for children, and elder are certain to enjoy peaceful atmosphere). Services, such as massages, are inexpensive. Soundproofing is better than in most hotels I've stayed in Thailand, no need for earplugs. Two details worth mentioning: hotel guests have to pay a fee when bringing 'outsider' into a hotel - he/she is also oblicated to show ID, when checking in (personally I think this a good policy and it shows hotels concern about safety). Second I found hotels restaurant to be one of the best in Pattaya, food was excellent! Overall rating 4/5, since there's always room for improvements,
Recommendedby A verified traveler from San Diego
Outstanding StayPosted Apr 16, 2009 on Hotels.com
This hotel was one of the best in my travels. They were accomodating in many ways and made me feel special. Room service, food, decor, cleanliness were all top notch. Great gym facilities. I did not get to take advantage of the massage parlor but I am sure it was top notch also. Safe in the room was great. The great sell for me is it was off the path of all the hustle and bustle of the night life activities which made it a quiet paradise. I had two problems though. Ensure you secure good low rates for your hotel taxi services because one of them took my friend and I for a ride litterally. Second if you bring a guest back to the hotel you will have to pay a guest fee for the individual even though you have a room for two occupants. This is true for all the hotels so be more traveler savvy than I was. Enjoy!
Recommendedby A verified traveler
Posted Apr 3, 2009 on Hotels.com