Lobby

Reviews of LK The Empress Pattaya

4 out of 5
LK The Empress Pattaya
240/1 M. 10, Soi 12, Pattaya Beach Road, Banglamung, Pattaya, Chonburi

Reviews

8.4

Very Good

Rating 10 - Excellent. 410 out of 1001 reviews" "
Rating 8 - Good. 404 out of 1001 reviews" "
Rating 6 - Okay. 126 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way that property was situated and I loved the location.
Stayed 4 nights in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service
The property needs renovation, my room had several areas requiring renovation or repair. I asked to see another room, but it was pretty much the same. The lobby is kept in pristine condition, but the rooms have been somewhat neglected for their upkeep.
Stayed 18 nights in Feb 2024

8/10 Good

Georges

Liked: Cleanliness, staff & service, amenities
I strayed there more than a dozen of time and I like the property and the service. Good location next to the beach, good breakfest, helpful and welcoming staff.
Stayed 7 nights in Feb 2024

10/10 Excellent

Vidya

Liked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Marc

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very nice hotel. Older, but well maintained. The staff on check in were amazing, but check out tried to keep a deposit over a towel that they say was removed. A towel????? Other than that, I would stay at this spot again.
Stayed 1 night in Dec 2023

6/10 Okay

Alan

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Break in Pattaya
Expensive at over 3,000 baht a night, hotel fixtures getting a bit dated , good pool and sauna ,great location and breakfast was 5 stars
Stayed 3 nights in Dec 2023

6/10 Okay

Matthew

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed for three nights. Although the price was reasonable, the conditions were less than ideal. The first issue was the smell. Very musty, mixed with the strong odor or insecticides. The room was not very clean, and in need of new paint/renovation. The nail in the coffin was the water. The shower was already difficult to bear, being extremely hot, no matter how it was adjusted…but there apparently was an issue with their tank, and we got disgusting dirty water out of the hot tap. It looked brown and had a ton of sediment and rust in it. Not sanitary at all. I’m supposed to bathe & brush my teeth with it?! No way! There was no effort by the staff to inform of the problem, nor did they provide additional bottled water to brush/shave with. Not good at all. My wife and 4-year old daughter were horrified. Our room was listed as a “city view” but the only view from the window was a plot of land with a single abandoned house, crumbling into decrepitude.
Stayed 3 nights in Dec 2023

10/10 Excellent

MARK

Liked: Cleanliness, amenities, property conditions & facilities
Needs a little maintenace compared to my stay here 8 years ago. But still a geat hotel and excellent location. The beach is literally right across the street
Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, also have coupons for bogo mix drinks at bar/ pot shop next to hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Chandler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Pattaya
Perfect place to stay. Staff was excellent and always friendly. Would definitely recommend and will be rebooking soon !
Stayed 3 nights in Nov 2023

10/10 Excellent

Niraj

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jakeb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a large room, private balcony, and a great hot breakfast buffet. Far enough from the walking street that it wasn't overly loud, but still within walking distance.
Stayed 1 night in Sep 2023

10/10 Excellent

James, Woodland Hills

Safe in room, Kind warm people. TukTuks beach , ⛱️ , Breakfast Buffet, cute little birds I love, .
Stayed 3 nights in Aug 2023

8/10 Good

Bartolomeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location needs some renovations.
Stayed 5 nights in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay here. We look forward to coming back to stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Domenico, Phonphisai

Stayed 4 nights in Jul 2023

8/10 Good

David

Liked: Staff & service, room comfort
Stayed 7 nights in May 2023

10/10 Excellent

jan

Stayed 1 night in May 2023

8/10 Good

William

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is right in the middle of two very big party areas….walk one way and you’re at walking street and the other direction is Central Mall. Plenty of food options, transportation, and shopping around. The beach is also 25 yards in front of the hotel…..just be careful crossing the streets in Thailand!
Stayed 4 nights in Mar 2023

10/10 Excellent

James, Woodland Hills

Liked: Property conditions & facilities
Its on best part of Pattaya beach. See thousands of boats and paragliding out window. street has dozens of Tuk Tuk for 10 baht. . Free big breakfast buffet. . Safe . I almost always stay here.
Stayed 2 nights in Mar 2023

10/10 Excellent

FRANK

Stayed 15 nights in Jan 2023

10/10 Excellent

FRANK

Stayed 4 nights in Jan 2023

8/10 Good

Abuali

Liked: Cleanliness, staff & service, property conditions & facilities
Nice customer service
Stayed 4 nights in Jan 2023

6/10 Okay

Ronald, Berwyn

Traveled with partner
Liked: Staff & service
My wife and I have stayed at the Empress multiple times. It had become our favorite hotel in the region. This time the restaurant was open only for breakfast(and there was a surcharge for bacon)! The room had air conditioner issues though staff was prompt to repair it. The hotel is looking worn and needs an update. Our room was in the shorter building on Beach road. Security was very lax. Anyone could enter at night and take the elevator to the guest room floors. Staff in general remained very good. We hope to see the LK restored to its previous glory

10/10 Excellent

Greg

Stayed 3 nights in Nov 2022

10/10 Excellent

Greg

Stayed 1 night in Nov 2022

10/10 Excellent

Essam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Sep 2022

8/10 Good

Neil

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great Location but needs refurb
Great location on beach road although a lot of better nightlife 2 km away. Disappointing that front bar & restaurant closed Hotel is in need of refurb as it is tired. Great Breakfast
Stayed 1 night in Oct 2022

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Staff
Super Clean Rooms, Helpful and Professional Staff. This hotel is also perfectly located to everything you need.
Stayed 21 nights in Sep 2022

10/10 Excellent

Beau

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is very good hotel with great breakfast and service. In front of the beach and walkable to walking street and shopping mall.
Stayed 1 night in Sep 2022

10/10 Excellent

Beau

Stayed 2 nights in Sep 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy walking to all activities. Shopping and restaurants all near by. Staff was very friendly and helpful.
Stayed 6 nights in Sep 2022

10/10 Excellent

William

Stayed 3 nights in Aug 2022

8/10 Good

Bartolomeo

Liked: Cleanliness, staff & service
Great location, the hotel need a face lift especially in the bathrooms.
Stayed 9 nights in Aug 2022

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
Overall, I enjoyed my stay at LK Empress. The location was what I wanted, central, easy walking distance to most of the action. Bed was comfortable, linen and pillows where above average. Pool was clean and enjoyable. Breakfast was above standard. But my message to the hotel management would be, "You can do better!" First - Staff greeting and friendliness. While staff were undoubtedly polite and helpful, they were not up to the exceptional standard I experienced at two other hotel/resorts I stayed at earlier in this trip. Other hotels are working harder for the return of tourist dollars. Give your staff a pep-talk. Second - Cleanliness. No complaints about the room, but your lobby area has a large glass front with a revolving door. Almost everyday I could easily see hand prints on the glass. That should be a priority to keep clean eveyday. There are other examples that are simply paying attention to details, and don't require any additional staffing or costs to improve. The next two criticisms do involve additional costs. One - The balcony furniture is stricly decorative, and basically useless in function. Not remotely confortable to sit on those wrought iron chairs. Two - Bathroom towels. Now this is more of a personal preference. I know industrial strength towels are the norm for most hotels, but every now and then I find a hotel that actually uses quality, soft towels. They automatically go up a star. The LK simply "feels" a little old and a little tired
Stayed 8 nights in Jul 2022

10/10 Excellent

Tadafumi

Stayed 1 night in Jul 2022

10/10 Excellent

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Across from the beach. Good size rooms. Staff is helpful. They do a thorough check out . So, the check out takes about 20 minutes
Stayed 2 nights in Jun 2022

8/10 Good

Edward, Arlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value for money. I’ll definitely come back
Stayed 1 night in Mar 2022

6/10 Okay

Naimesh

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not my first time at this hotel, but surprise wake up call 3.30 am to catch my plane never happen and I would of missed it if not luck.... and 2 days no TV, room was dead silence
Stayed 6 nights in Nov 2021

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room had old dank odor. Shower head broke while showering. Weak toilet flush. Stained furnishings. No balcony access. Overall old look, old furnishings. Spacious with kitchenette, large fridge but old. Shower door didn’t close all the way. No AC in hallways or elevator. Elevator was a mosquito and lizard trap. I hated the elevator, just mosquito attack every time you step into it.... I did not like it there and was glad to leave! The view was the only reason we didn’t demand to change rooms!
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Would recommend it to anyone. The price is also outstanding.
Stayed 3 nights in Apr 2021

10/10 Excellent

Tom

Stayed 4 nights in Feb 2021

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

MAGDI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oll nice
Stayed 5 nights in Feb 2021

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good beach location
Great Hotel and wonderful sea view from the balcony. Good location.
Stayed 1 night in Feb 2021

8/10 Good

Shan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

richard a.

Stayed 7 nights in Jan 2021

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020