Garden

Reviews of Romeo Palace

3 out of 5
Romeo Palace
Na Kluea Soi 18, Pattaya, Chon Buri

Reviews

5.8
Rating 10 - Excellent. 7 out of 64 reviews" "
Rating 8 - Good. 10 out of 64 reviews" "
Rating 6 - Okay. 27 out of 64 reviews" "
Rating 4 - Poor. 8 out of 64 reviews" "
Rating 2 - Terrible. 12 out of 64 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

10/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 17 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best budgeted hotel in pattya . The swimming pool is huge in size. The staff was very helpful. Overall the stay was nice and peacful. The indian food was delicious . The best part of the hotel is the wong amat beach is nearby - a 5 mins walk . Highly recommended hotel .
Stayed 1 night in Feb 2020
Response from Gig on Mar 9, 2020
Thank you very much for taking the time to leave a review. We are happy that you are in overall very satisfied with our rooms & facilities, and enjoy your stay with us. We do hope that you will consider Romeo Palace again on your next trip to Pattaya.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Kanchana on Sep 11, 2019
Many many thanks.

8/10 Good

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Kanchana on Jul 13, 2019
Thank you very much.

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romeo palace is a great place to stay.i have stayed many times.i highly recommend it.
Stayed 9 nights in Mar 2019
Response from Kanchana on Apr 10, 2019
Thank you very much for taking the time to leave a review. We are happy that you are in overall very satisfied with our rooms & facilities, and enjoy your stay with us. We do hope that you will consider Romeo Palace again on your next trip to Pattaya.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Total dump
Not nice at all. Run down facilities. Wasn’t given the room category I paid for on check in, then put on a floor where rennovation was going on, with almost all other rooms on that floor being renovated, feeling like staying on a construction site. Then finally given a room on the ground floor. Aircon noisy as hell and when there was no water for the shower or toilet, I left this really bad place
Stayed 5 nights in Oct 2018
Response from Victor on Oct 23, 2018
Thank you for taking the time to write your comments and letting us know your feedback. we give you the exact room type that you have booked but you request to move ground floor for the same room type, as per there are some maintenance going on during that period.Thank you for stayed with us for 3 nights. It is a great pity that you did not find anything good at our place during your stay. I apologize for this. We are regretful to learn that we were not able to meet with your satisfaction. Nevertheless,we hope you have enjoyed the rest of your time beside the unfortunate event while visited Pattaya and thank you for making Thailand and Pattaya as a choice holiday destination.

2/10 Terrible

Dodger, West Midlands England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant.
Romeo Palace sure is Not a Palace!The room I was given upon arrival was terrible.Creepy crawlies running about in the room.No Hot water(luke warm shower).No kettle.T.V.did not work properly.Bed uncomfatable and the A.C.broke.I had to change room after I complained to a manager who thought it was funny!Changed to a "deluxe room" a bit better still T.V. no good and still no hot water and still no kettle.Only to pleased to check out.This is my seventh time in Pattaya and this was the worst Hotel I have stayed in.Dont go there.
Stayed 13 nights in Feb 2018
Response from Vishuda on Dec 6, 2018
Thank you for taking time to write your comments and letting us know your feedback. We are regretful to learn that we are not able to meet with your satisfaction. Nevertheless we hope you have enjoyed the rest of your time while staying at Pattaya and Thank for making Thailand & Pattaya as a choice Holiday destination.

6/10 Okay

Verified traveler

Liked: Staff & service
Extra charge & Hotel Far from City center
Hotel was booked for 2 person, they charged extra 200 bhat when my friend joined.
Stayed 2 nights in May 2017
Response from Nok on Jun 19, 2017
Hi, Thanks for the comment. If you bring guest from outside the hotel charge 200 Baht for Security purpose. This money is not for the guest. Thanks once again.

6/10 Okay

Verified traveler

Disliked: Room comfort
Response from Rat on Dec 6, 2018
Thanks for your reviewing us.And Welcome back again to serve you better.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Not for family
This was the worst hotel I every stayed. We got the room on 4th Floor with life not being operational.They allow you to take local girls with you, so if you are with Family then its not a great place to be. Except they provide Indian food, nothing else is so great about this place.
Response from Ajay on Dec 6, 2018
Thank you for your taking time to write comments and letting us know your feedback. We are neglectful to learn that we are unable to meet your satisfaction. Indian guest bring in their guests in house which we can not stop.We suggest you to book deluxe room which is more for family and rooms are newly renovated. Welcome you back again.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Low cost room.
No wifi in room but could not get staff to understand that fact.Room had smell. Pool needs filter system to run. Very good breakfast. Carpet in halls must be 50 years old.
Response from Rat on Dec 6, 2018
Thank you for your comments. See you again with better service and amenities.

10/10 Excellent

Marko H.

Liked: Cleanliness, staff & service, room comfort
Nice vacation
We were there last year and now we are going back. Very good location. Nice staff, friendly guests. Rooms are clean and breakfast is fine.
Response from Kanchana on Jul 17, 2019
Thank you very much for taking the time to leave a review. We are happy that you are in overall very satisfied with our rooms & facilities, and enjoy your stay with us. We do hope that you will consider Romeo Palace again on your next trip to Pattaya.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect rooms
Rooms are good but toilets are not well design

4/10 Poor

JOHNNEY, LONDON

Disliked: Cleanliness, property conditions & facilities, room comfort
TIRED HOTEL
THIS HOTEL IS TIRED AND NEEDS A REFIT.IT ALSO NEEDS A NEW SUPPLY OF BED LINEN ECT AS THE LINEN AVAILABLE WAS OFTEN STAINED AND FRAYED AT THE SEEMS ECT.THE STAFF WERE HARDWORKING AND POLITE.THE FOOD WAS LACKING TASTE AND IMAGINATION AND THE WAS NO CEREAL AVAILABLE.MOST OF THE TIME THE SHOWER WAS COLD AND AT BEST LUKE WARM.THE ONLY GOOD THING ABOUT THIS HOTEL IS THE SWIMMING POOL.
Response from Kanchana on Jul 17, 2019
Thank you very much for taking the time to share your feedback with us. We were not able to meet your expectations during your stay. My sincere apologies for the inconveniences. Please be assured that your valuable feedback has been passed on to our Housekeeping departments to rectify these issues where possible and to improve in the near future. We do hope that you will consider Romeo Palace again on your next trip to Pattaya and that you will allow us another opportunity to show that your experience was not up to our usual standard.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
staff very good
I had a good time

6/10 Okay

ducksauce, uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
In the dark
In the dark are the rooms at the back of the hotel which see no sunshine, mainly a German hotel, the regulars all have the front sunny rooms, we were the only two English people at the hotel, if you want a cheap hotel this is it, but dont expect to much.

6/10 Okay

Eric Yeung, Perth

Liked: Staff & service, property conditions & facilities
Upgrade room
The hotel is old, need room upgrade.......................................

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service
Well located. Close to everything.
Well located. Close to everything. Bringing guests to stay overnight not a problem at all. Good price with a nice pool. But the hotel is really old and run-down. Could do with a renovation !! Great hotel for 4 nights, but I wouldn`t stay for a long period.

4/10 Poor

Guenter

Disliked: Cleanliness, staff & service, property conditions & facilities
Frühstück von 8:00 Uhr - 10:00 Uhr. Um 8:20 war das Buffet, bis aus wenige Ausnahmen, leer. Auf Anfrage wurde nichts ergänzt. Kein zweites Mal.
Stayed 3 nights in Feb 2024

4/10 Poor

Rainer

Disliked: Cleanliness, property conditions & facilities, room comfort
Alt und schmudelig
Es war vielleicht vor 15 Jahren mal ein Palast. Das ganze Hotel ist in die Jahre gekommen und nichts mehr investiert. Die oberen Stockwerke sind wahrscheinlich nicht mehr bewohnbar. Die Zimmer sind klein und schmudelig.Der Balkon ist winzig und das Kühlgerät bläst einem mit gefühlten 80 °C an. Die Sonnenschirme am Puhl sind zerrissen. Auch der Puhl hat schon lange keine Reinigung mehr erhalten. Frühstück fällt mangels Gästen aus. Nicht empfehlenswert.
Klimagerät etwas vergilbt.
Kühlschrank schmudelig
Schirme am Puhl
Stayed 7 nights in Feb 2022
Response from Kanchana on Nov 17, 2022
Thank you very much for taking the time to share your feedback with us. We were not able to meet your expectations during your stay. My sincere apologies for the inconveniences you experienced. Please be assured that your valuable feedback has been passed on to our Housekeeping departments to rectify these issues where possible and to improve in the near future.

6/10 Okay

Kenji

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Au petit soin
Quand je suis arrivé on m’a donné une chambre bien, le lendemain à cause d’un bruit fait par des gens de l’hôtel à ma droite et à ma gauche je n’ ai pas pu dormir, j’ai demandé à changer de chambre et on m’en a donné une 2 étages plus bas et très silencieuse, j’ai été très bien servi.
Stayed 10 nights in Nov 2018
Response from victor on Dec 6, 2018
Thank you for choosing to stay with us. We are very sorry to hear that your next door guest make a lot of noise during your first night.You can be assured that we continually innovate on our product and services to ensure that we consistently meet the expectations of our guests.

8/10 Good

Ingolf

Liked: Cleanliness, staff & service
Romeo Palace Pattaya
Das Hotel hat eine super Lage. Einkaufen Shops und Restaurant ab 100m Entfernung. Personal sehr entgegenkommet und Freundlich. Pool gut. Zum Strand fährt ein Shuttle. Jedoch sollten einige Sachen besser Instand gehalten werden z.b. Poolliegen Teppiche in den Fluren und Treppen. Zimmer sind für den Preis gut.
Stayed 15 nights in Feb 2018
Response from Vishuda on Dec 6, 2018
Thank you for your nice compliment. We will try our best to make it better for your next stay. And Welcome you back again in the near future.

4/10 Poor

Juergen

Disliked: Staff & service
Service und Qualität lassen zu Wünschen übrig. Auf die Informationen an der Rezeption kann mann sich nicht verlassen. Besitzer aus Indien hat das Hotel wohl für den indischen Massenmarkt vorgesehen und ist nicht vor Ort was sich vermutlich negativ auf Service und Qualität des Personals ausgewirkt hat. Langjährige Gäste haben zumindest berichtet das es früher besser war.
Stayed 7 nights in Feb 2018

4/10 Poor

Pauli

Disliked: Property conditions & facilities, room comfort
Uima-altaan tuolit varattiin jo kuudelta. Kun olin itse uimassa ketään muita ei ollut varatuilla tuoleilla. Kun itse kerkesin laittaa pyyhkeen vapaalle tuolille, siihen tuli saksalainen nainen ja vaati paikkaani itselleen, vieläpä useaan kertaan kun en suostunut. Seuraavalla kerralla laittoi omat pyyhkeensä mun tavaroiden päälle. Allasukko heitti aina aamuisin kemikaalit veteen vaikka olin uimassa. Joten jouduin alottamaan uinnin aiemmin kun hän aina ilmestyi sinne uima-aikaan. Kerran kun sateli menin istumaan varjon alle, eräältä parvekkeelta huusi ukko, että en saa siinä olla, kun en välittänyt huudosta, äijä käpytteli viereeni ja esitti saman vaatimuksen. Vaikka altaalla ei ollut muita, mun olisi pitänyt olla sateessa, no ukko käpytteli lopulta pois, kun kysyin onko hän ostanut paikan itselleen. Huoneeseeni tuli tupakan käryä alapuolelta. Ja kadun meteli oli kammottavaa ja sitä kesti yötä myöten.
Stayed 22 nights in Feb 2018
Response from Nok on Dec 6, 2018
I have read your comments and apologies for leaving you with such a bad impression of our property. We will look in to this matter and find a solution in order to improve the comfort of guests. However, your feedback is important for us to better improve our service. The hotel will continue to work with our team to improve the level of our service. I appreciate your feedback, telling us of your experiences, and I am sorry that we were unable to serve you concerning these items during your stay with us. Hope to serve you again in the near future.

8/10 Good

Josef

Liked: Cleanliness, staff & service
Stayed 25 nights in Jan 2018
Response from Nok on Dec 6, 2018
Thank You so much.

10/10 Excellent

Bernd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2018

8/10 Good

Arto

Liked: Cleanliness, staff & service, room comfort
Turvallinen Hotelli !
Ystävällinen henkilökunta. Jatkuva vartiointi, turvallinen olo. Kaikki tarpeellinen palvelu lähellä. Hyvä uimaallas alue. Ristiriitainen hinta aamupalalla, Hotels.com ilmoittaa n. 100 bath, Hotelli otti kuitenkin 200 bath.
Stayed 13 nights in Nov 2017
Response from Rat on Dec 6, 2018
Thank you for your nice comment. Special price for Breakfast is offer upon Checking in.At the Restaurant will cost price as per menu. Sorry for the inconvenience cased. Hope to serve you better in the future.

6/10 Okay

KANMANEE

Liked: Staff & service, room comfort
ห้องพักอยู่ใกล้ร้านสะดวกซื้อ เดินทางสะดวก
โรงแรมอยู่ใกล้ถนนเหมาะสำหรับคนไม่ได้เอารถมาเอง สัญญานไวไฟแรงดีใช้ที่ห้องก็สะดวก พนักงานบริการดี ราคาไม่แพง
Stayed 3 nights in Nov 2017
Response from Nok on Dec 6, 2018
Thank you for your review.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Response from Rat on Dec 6, 2018
Its a great pity that you did not find anything good in our property during your stay. I do apologize for this. And Welcome you again.

6/10 Okay

Stefan

Disliked: Property conditions & facilities, room comfort
Väldigt hårda sängar
Stayed 3 nights in Jun 2017
Dear Sir, Good Afternoon. We have different type of bed. some Bed Hard, some soft. If you feel any problem with the Bed please inform the Front Desk, they will change the room for you.

6/10 Okay

Bernd

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Es war ein angenehmer Aufenthalt.
Sehr hilfsbereites Personal. Das Hotel brauch einen neuen Anstrich und die Zimmer Ausstattung sollte erneuert werden. Die Zimmer sind sehr Sauber. Die Lage ist ook.
Hi, Good Afternoon. Many many thanks for your Nice Compliment. about Room Renovation we are doing every year. Thanks once again

4/10 Poor

janne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liian paljon intialaisia.ilmastointi liian meluisa.
Response from Rat on Dec 6, 2018
Thank you for reviewing us and sorry for the inconvenienced caused. As it is Indian holiday time during your stay. Hope to serve you better.

6/10 Okay

Bernd

Liked: Property conditions & facilities
Disliked: Staff & service
kein Wassrekocher und kein kostenneutrales Wasser
Response from Rat on Dec 6, 2018
Thank you for your time to write your comments and letting us know tour feedback. sorry that we were not able to meet your expectation. We will try our best in your next visit to serve you better.

6/10 Okay

Kari Vantaalta, vantaa

Disliked: Cleanliness, room comfort
Sijainti hyvä
Ihan ok hotelli. mutta sängyt ovat tosi kovat. sain selkäni kipeäksi. sama kuin olisi lattialla yrittänyt nukkua. Intialaisia paljon jotka aiheuttivat meteliä öisin. Aamupala oli hyvä ja monipuolinen
Response from Rat on Dec 6, 2018
Thank you for taking time to write your review. You could have inform to have softer bed during your stay. We would be pleased to arrange. Noise of Indian tourist is out of our control as it happen in all the hotel during their festival. Welcome back again.

6/10 Okay

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ikääntynyt, hyvät kulkuyhteydet ja uima-allas
Mukava ja viihtyisä allasalue. Hyvät kulkuyhteydet joka suuntaan
Response from Rat on Dec 6, 2018
Thank you for your nice comment and welcome you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
in der Nähe der Hauptstraße gute Verbindung
Frühstück sollte mehr auf Europäer eingestellt sein

6/10 Okay

Risto, Kurikka Finland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ihan Ok.hintatasoon nähden ei luxusta.
Ihan Ok.hintatasoon nähden ei luxusta.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

6/10 Okay

Ronald, Herdorf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Für den Preis ok
War Tagsüber auf Kolan und abens in Pattaya ich war nur 4 tage in Romeo Palace kann also nicht so gros eine bewertung abgeben
Response from Kanchana on Jul 17, 2019
Thank you very much for taking the time to share your feedback with us. We were not able to meet your expectations during your stay. My sincere apologies for the inconveniences. We do hope that you will consider Romeo Palace again on your next trip to Pattaya and that you will allow us another opportunity to show that your experience was not up to our usual standard.

6/10 Okay

yiu kei chris, hong kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not too friendly hotel
the ataffs not too friendly, no smile on their face, esp. the ladies at the counter.

6/10 Okay

Nataliya, Краснодар

Liked: Staff & service, room comfort
Четыре ночи в Ромео паласе...не очень понравилось.
Проживала в номере 402, сравнительно тихо, окно выходит на стройку, недалеко дорога по которой оживленное движение. В номере впечатление какой-то темноты, от темного паласа ,темной обивки на кровати, темной мебели. Палас никто не пылесосит, пылесборник, особенно заметно под столом. Шкаф для одежды не закрывался, попыталась закрыть дверцу, но она чуть не упала и я ее больше старалась не трогать. Вещи сушить негде, приспособилась на кондиционере, что стоит на балконе, но при ветре надо следить чтобы не улетели. Вешалки деланы из согнутой проволоки. Душ не отделен от туалета занавеской и, наверное, чтобы долго не мылись горячей воды не было. Был кусочек мыла и туалетная бумага. Насекомых не было. Но когда в бассейне познакомилась с семьей , они сказали что у них в номере тараканы. Завтраки плохие, мужчины точно сытыми не будут. Сейф на ресепшене, ничего не пропало. Остановлюсь ли там еще?- скорее всего нет.

2/10 Terrible

tina,54 jahre, berlin

Disliked: Staff & service, property conditions & facilities, room comfort
dieses hotel hat mir nicht gefallen.
es war sehr enttäuschend in allen punkten,vom personal bis zum riechendem zimmer.

6/10 Okay

Harri, kotkasta

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
sängyt olivat mukavat, sekä sijainti ok. Siivous hoidettiin hyvin, huoneessa jossa ei ollut mattoa. Vaihdoimme huoneen, koska ilmastointilaite piti erittäin kovaa melua. Lisäksi kokolattiamatto ei miellyttänyt ollenkaan ja siivous mattohuoneessa oli pölyjensiirtelyä harjalla. Ei ollut imuria käytössä. 1 kerroksen huoneessamme ei ollut mattoa ja huone tuoksui raikkaalle. Henkilökunta oli ystävällistä, sekä aamiainen kohtuullinen. 2-3 star kokonaisuus.

8/10 Good

Kari, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sopiva minulle. Ei mitään liikaa, ei mitään liian vähän.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
es mangelte sehr an Sauberkeit
wir waren nur eine Nacht da, das Zimmer war schmutzig und das Personal unfreundlich
Response from kanchana on Jul 17, 2019
Thank you very much for taking the time to share your feedback with us. We were not able to meet your expectations during your stay. My sincere apologies for the inconveniences. Please be assured that your valuable feedback has been passed on to our Housekeeping departments to rectify these issues where possible and to improve in the near future. We do hope that you will consider Romeo Palace again on your next trip to Pattaya and that you will allow us another opportunity to show that your experience was not up to our usual standard.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Weihnachtsurlaub
Aufenthalt in Thailand war sehr gut. Das Hotel könnte sauberer und besser sein

2/10 Terrible

kalibre38

Disliked: Cleanliness, staff & service, room comfort
very bad, dirty, très mauvais et sale
Chambre et moquettes nauséabondes (vomis, odeurs corporelles, draps gris). Matelas déformé, usagé et inconfortable dans la chambre (idem dans tout l'hôtel). Tâches sur moquette, robinetterie très usagée, eau chaude aléatoire suivant la journée. Aucune solution pour remédier aux problèmes, séjour écourté pour un autre hôtel. A éviter, .
Response from Kanchana on Jul 17, 2019
Thank you very much for taking the time to share your feedback with us. We were not able to meet your expectations during your stay. My sincere apologies for the inconveniences. Please be assured that your valuable feedback has been passed on to our Housekeeping departments to rectify these issues where possible and to improve in the near future. We do hope that you will consider Romeo Palace again on your next trip to Pattaya and that you will allow us another opportunity to show that your experience was not up to our usual standard.

10/10 Excellent

Елена, Ангарск

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
отличное расположение
Отель понравился, чисто, уютно, все рядом. Приветливый персонал. Отель удачно расположен - море близко, чистый пляж, транспорт рядом. Читала предыдущие отзывы - впечатления, что писали те, кто не был в этом отеле. И полотенца чистые и депозит не берут. А главное - мало русских, а значит спокойно. Заметила, что отдыхающие живут подолгу. Сами жили 23 дня и не пожалели. В марте снова собираюсь в этот отель.

2/10 Terrible

Olaf, Sylt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you Pay for !
Habe gleich wieder ausgecheckt. Heruntergekommene Bruchbude. Schmutzhotel . Gut und billig sind selten beieinander !