Good hotel facilities, Ok breakfast
15 mins ride to city/ sightseeing point but no taxi driver knows the place and we have to use our own GPS on mobile to guide them through
Very not helpful/ not honest reception/ concierge staff, they charge us 500 baht to get from hotel to somewhere just 15 mins drive away (it took us 2 hours to come from bangkok and it costs only 1500 baht)
The worst was our trip back to Bangkok, they said it's 2000 baht the day before we leave, on the day, they want to charge us 2500 baht. At the end we found our agent to help and it costs us only 1400 baht.
We know the hotel will surcharge for services or commission, yet almost 80% service charge seems largely over
If the hotel owner dont do something about it, i wonder if there will be any returning customers...