Ratings based on 41 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by Tony from Jakarta


Posted May 14, 2014
Pros: nice
Cons: perfect
nice perfect good very welcome for business and leisure
5 out of 5
for Everyone
by Ed from Chicago, IL

Very nice people!!

Posted Apr 24, 2014
Pros: The staff is as pleasant as can be !!
Cons: I did not see any area for improvement. This place is the best hotel in Thailand!!
Location: It is perfectly located on the ocean. It is a quiet street. Perfect for relaxing.
We made a mistake on our arrival date. When we did not show up, the hotel Manager called our cell phone and they were worried for us. Many hotels in the area really could learn a lot from the employees here. They are the best!! They moved our reservation for the following night. I could never recommend a better hotel in the world!!!
2 out of 5
by Imdad from Belgium

staying is just OK. Not the level of a full Sherat

Posted Apr 15, 2014
Pros: just OK
Cons: Staff Agility; the eager to serve the customers.
Location: Location is in a small mountain and there is nothing to do nearby and you need a taxi.
Room cleaning takes time. Staff comes sometimes to clean up, don't clean or take the bottles etc fully away. One reception boy even told me he cannot give a pen. In a 5 star hotel, there is no pen to write for a customer is amazing to believe. While keeping the hotel outside door open for sometime, the AC started dripping water and room got wet. I tried the same thing in Hotel Lebua in Bangkok and it never happened there.
4 out of 5
for Everyone
by A verified traveler

Nice Hotel with a beautiful Garden

Posted Apr 3, 2014
Going to Pattaya as family the only area you can rest is Hotel, and you need a good hotel, and for this Sheraton is the best.you have good rooms and ambiances which can entertain your self and family for hours , while in Pattaya if you are with your family better to stay at hotel after 7 PM, At hotel every thing are excellent except the Reception staff, they are good but not in level of this hotel, they always look tired, busy, with no will to offer special help or service. Overall very good stay for 3 to 4 days
5 out of 5
for Everyone
by Bindi from Sydney Australia

Stunning position away for hub bub

Posted Nov 15, 2013
Pros: Pools, Gardens, Views, restaurants, character buildings and friendly staff.
From series of pools, waterfalls and beautiful gardens to the pristine beach (rocks make it not very accessible for swimming) this resort hotel has something for everyone. Restaurants are great, breakfast substantial. This is a relaxing retreat from the bustle of Pattaya and Walking Street. Free bus service takes you to the shopping end of Pattaya, Walking Street a 5 min cab ride. Sea view is expansive from large, beautifully appointed rooms.
5 out of 5
for Getaway With Friends
by Franck from melbourne

Excellent hotel club for a weekend out

Posted Oct 16, 2013 on Hotels.com
Fantastic view from the front desk. Very nice hotel. The hotel manager was great and very helpful. I definitely recomment this Sheraton.
1 out of 5
for Couples
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2013 on Hotels.com
5 out of 5
for Everyone
by Ed from chicago

Beautiful resort

Posted Aug 26, 2013
Pros: Very clean
Location: Out in the hills, very peaceful
Great service, wonderful pools. great place to relax
3 out of 5
for Everyone
by A verified traveler


Posted Aug 23, 2013
Beach is not same as like pictures. Best alternative in pattaya.
5 out of 5
for Everyone
by Kuniko from London

Brilliant staff

Posted Aug 22, 2013
Pros: The hotel presents beautiful oriental atmosphere with the well mannered staff who are eager to help and serve.
Cons: The steps towards the private beach are not friendly for old people or those who have troubles with the legs.
The staff are treasure of this hotel. Every single staff including a gardener, has a wonderful smile, willing to help the guest.