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Reviews of Comfort Inn And Suites Paw Paw

2.5 out of 5
Comfort Inn And Suites Paw Paw
153 Ampey Rd, Paw Paw, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 306 out of 612 reviews" "
Rating 8 - Good. 218 out of 612 reviews" "
Rating 6 - Okay. 58 out of 612 reviews" "
Rating 4 - Poor. 20 out of 612 reviews" "
Rating 2 - Terrible. 10 out of 612 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

James

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from George M. on Apr 19, 2024
Hello James, we're so grateful that you took the time to share your feedback with us. Happy travels to you, and we hope to see you again soon!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2024
Response from George M. on Apr 2, 2024
Hello Debrah, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at all three hotels on this street. This one is by far the best!
Stayed 2 nights in Mar 2024
Response from George M. on Apr 1, 2024
Hello Daniel, Thank you for your wonderful review! We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

10/10 Excellent

Brandi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wveryone was very friendly, our room was very clean, and the breakfast was great!
Stayed 3 nights in Mar 2024
Response from George M. on Mar 29, 2024
Hi Brandi, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

8/10 Good

jonathan, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from George M. on Mar 28, 2024
Hello Jonathan, Thank you for your review. We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good
Stayed 6 nights in Feb 2024
Response from George M. on Mar 5, 2024
Hello Andrew, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Lori

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the setup of my suite because it didn’t feel like a hotel room. cozy and met my needs
Stayed 2 nights in Jan 2024
Response from George M. on Feb 1, 2024
Hi Lori, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from George M. on Dec 28, 2023
Hello Charles, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the facilities and i will most definitely be back in the future.
Stayed 2 nights in Dec 2023
Response from George M. on Dec 18, 2023
Hello Angela, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet space. front door staff was very accommodating.
Stayed 1 night in Nov 2023
Response from George M. on Dec 12, 2023
Hello Anthony, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay
Stayed 3 nights in Nov 2023
Response from George M. on Nov 28, 2023
Hello John, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Roz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome, would have liked fruit for breakfast
Stayed 1 night in Nov 2023
Response from George M. on Nov 28, 2023
Hello Roz, Thank you for taking the time to tell us about your experience at our Comfort Inn and Suites Paw Paw. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience and we can't wait to have you with us again soon!

8/10 Good

Cheryle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the easy access to the freeway snd how it is tucked in a quiet place off the mainstream
Stayed 2 nights in Nov 2023
Response from George M. on Nov 28, 2023
Hello Cheryle, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

10/10 Excellent

Virginia

Traveled with family
Very good
Stayed 1 night in Nov 2023
Response from George M. on Nov 22, 2023
Hello Virginia, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

RACHEL, TREMONT

Stayed 1 night in Nov 2023
Response from George M. on Dec 12, 2023
Hello Rachel, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Teana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful at check in.
Stayed 1 night in Nov 2023
Response from George M. on Nov 17, 2023
Hello Teana, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

6/10 Okay

Tania

Stayed 1 night in Oct 2023
Response from George M. on Nov 1, 2023
Hello Tania, Thank you for taking the time to tell us about your experience at our Comfort Inn and Suites. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Kathy

Traveled with group
Disliked: Staff & service
Not so good
Stayed 1 night in Aug 2023
Response from George M. on Oct 30, 2023
Hello Kathy, Thank you for sharing. We are disappointed to see that your stay with us did not meet all of your expectations this time. We strive to provide every guest with an excellent experience. We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Accommodation
If traveling on I 94 and need an overnight accommodation, this PawPaw, MI hotel appears to be recently renovated - reasonable, clean, friendly and nice continental breakfast. Would recommend to anyone.
Stayed 1 night in Oct 2023
Response from George M. on Oct 16, 2023
Dear Suzanne ,Thank you for sharing your experience at Comfort Inn and Suites Paw Paw. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

George

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from George M. on Oct 13, 2023
Hello George, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so warm and welcoming. They all always had smiles on their faces. Our room was really clean and everything worked. Updated and modern like it's brand new.
Response from George M. on Oct 12, 2023
Dear Melissa ,Thank you for sharing your experience at Comfort Inn and Suites Paw Paw. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Leon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from George M. on Oct 11, 2023
Hi Leon, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Loyalist perturbed
Out of everything by the time we checked in. No soda, no water.
Stayed 1 night in Sep 2023
Response from George M. on Oct 4, 2023
Hello Ronald, We're so grateful that you took the time to share your feedback with us and thank you for bringing this to our attention. We strive to provide every guest with an excellent experience. We hope you will come back and visit us again soon.

10/10 Excellent

Judith

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located in a nice town. Close to places to eat.
Stayed 1 night in Sep 2023
Response from George M. on Oct 4, 2023
Hello Judith, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

8/10 Good

Joe

Traveled with family
Liked: Cleanliness
Quick off the highway
Stayed 1 night in Sep 2023
Response from George M. on Oct 4, 2023
Hello Joe, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from George M. on Sep 29, 2023
Hello Chantal, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

6/10 Okay

Hamid

Traveled with family
Liked: Staff & service
The floor was not clean and around 6:00 am some people were making slots noise .
Stayed 1 night in Sep 2023
Response from George M. on Sep 29, 2023
Hello Hamid, we strive to provide exceptional service and a comfortable environment for all our guests. It is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a seamless and enjoyable stay, and we are truly sorry for any inconvenience you encountered. We look forward to the opportunity to welcome you back and ensure a truly enjoyable stay.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here many times and always a pleasure.
Stayed 3 nights in Sep 2023
Response from George M. on Sep 26, 2023
Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon! George M.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from George M. on Sep 26, 2023
Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

8/10 Good

Charlene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Rooms could have been cleaned a little better. Hair in the shower. Food crumbs on the floor. But I would stay here again
Stayed 1 night in Sep 2023
Response from George M. on Sep 18, 2023
Hi Charlene, Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We absolutely love our room and the staff is outstanding. They definitely have gone above and beyond. The breakfast is great too.
Stayed 1 night in Sep 2023
Response from George M. on Sep 15, 2023
Dear Susan, Thank you for sharing your experience at Comfort Inn and Suites Paw Paw. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

george

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the breakfast was not as good as other hotels. we stay att holiday inn express and breakfast much better there more options the coffee not good
Stayed 1 night in Sep 2023
Response from George M. on Sep 11, 2023
Hello George, Hello Julie, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Fremont area.

10/10 Excellent

Richard

Business traveler
Liked: Amenities
Everything as advertised. Came for one night to attend a funeral, the bed & pillows were super comfy. Only regret, it was during there huge wine festival and could not par take it definitely raised price of room because of demand.
Stayed 1 night in Sep 2023
Response from George M. on Sep 11, 2023
Hello Richard, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

8/10 Good

Kristine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff person was very kind and professional. Hotel had good amenities with free breakfast.
Stayed 3 nights in Sep 2023
Response from George M. on Sep 11, 2023
Hello Kristine, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from George M. on Sep 8, 2023
Hello Bryan, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

6/10 Okay

Jhony

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Its a nice building. It looks organized.
Stayed 1 night in Sep 2023
Response from George M. on Sep 8, 2023
Hello Jhony, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Response from George M. on Sep 8, 2023
Hi Jesus, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, room was clean and beds were very comfortable! Breakfast was good.
Stayed 2 nights in Sep 2023
Response from George M. on Sep 5, 2023
Hello Maritza, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Toilets are dated.
The toilets are dated. The bath area needs chair high elongated toilets in this day and age or more handicap bars.
Stayed 1 night in Aug 2023
Response from George M. on Sep 1, 2023
Hello Gary, Thank you for taking the time to tell us about your experience at our Comfort Inn & Suites Paw Paw. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

10/10 Excellent

Jamie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was in town for a wedding and stayed here! Very clean, super friendly staff, and located right off the highway and close to the wedding venue!
Stayed 1 night in Aug 2023
Response from George M. on Aug 28, 2023
Hi Jamie, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this comfort inn
Stayed 2 nights in Aug 2023
Response from George M. on Aug 28, 2023
Hello, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
If for nothing else, go for the hot breakfasts: Scrambled eggs, oatmeal, sausages, two real waffle makers to make your own, muffins, pastries and more. The place was spotlessly clean. Shiny wood floors. Housekeeping was friendly, flexible and accommodating. Better than the nearby properties according to my research and friends who have stayed in them. The location is nestled in nature, near forest and a rejuvenating nature walk over a covered wooden bridge leading to wooden pathways along a river with several bridges and waterfalls below. Excellent restaurants in the town of Lawton, MI four miles away, and several wineries and a microbrewery within a mile.
Stayed 3 nights in Aug 2023
Response from George M. on Aug 28, 2023
Hello Theodore, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from George M. on Aug 23, 2023
Hello Joshua, We're absolutely delighted you had an amazing stay with us, and we can't wait to have you with us again soon!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
The hotel was very clean. We did find some crumbs on the sofa bed in our room, but someone was sent right away to vacuum the sofa and revacuum the carpet.We were given a handicap room with a walk in shower. As we are older this worked well for us. The room itself was nice and large. The furnishings were a bit dated and the mattress was too soft for our taste, but still a nice room. Breakfast was very good with lots of choices. The eating area was extremely clean. We did not use the pool. Overall this was a nice place to stay , although we felt it was a bit overpriced.
Stayed 2 nights in Aug 2023
Response from George M. on Aug 21, 2023
Hello Deborah, Thank you for sharing your comments with us. We are thrilled to hear that you appreciated our clean accommodations, helpful staff members, and convenient location. Happy travels to you, and we hope to see you again soon.

10/10 Excellent

steven

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from George M. on Aug 21, 2023
Hello Steven, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Very nice place to stay! Employees all very friendly and very clean hotel
Stayed 1 night in Aug 2023
Response from George M. on Aug 14, 2023
Hi Kim, Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and we look forward to welcoming you back again soon!

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again !!
The room had two queen beds. The room was clean and had plenty of towels. The A/C worked fine. Tv had plenty of channels but the bed was not comfortable. We had free breakfast every morning. The breakfast was amazing. Overall we were very pleased with our stay.
Stayed 3 nights in Aug 2023
Response from George M. on Aug 14, 2023
Hello Donna, Thank you for your wonderful review and rating! We look forward to having the opportunity of welcoming you back on your next visit to the Paw Paw area.

10/10 Excellent

venise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cordial staff and quiet property. TV was confusing to use as channels were hard to find and guide was totally confusing.
Stayed 1 night in Aug 2023
Response from George M. on Aug 14, 2023
Hello Venise! We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve you. Have a wonderful day!

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from George M. on Aug 11, 2023
Hello David, Thank you for taking the time to review our hotel. We are glad to hear you had a great stay and we look forward to welcoming you back again soon!

10/10 Excellent

Amelia, Kalamazoo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for three nights. Very quiet. Beds comfortable. Breakfast was tasty. My only concern was the room smelled a bit damp. Assuming from the air conditioning
Stayed 3 nights in Jul 2023
Response from George M. on Aug 11, 2023
Hi Patti. Thank you for taking the time to review our hotel. We are glad to hear you had an excellent stay and thank you for bringing this to our attention - regarding the air conditioner. We look forward to welcoming you back again soon!