Seasonal outdoor pool, sun loungers

Reviews of Super 8 by Wyndham Payson

2 out of 5
Super 8 by Wyndham Payson
809 Hwy 260 E, Payson, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 369 out of 1005 reviews" "
Rating 8 - Good. 368 out of 1005 reviews" "
Rating 6 - Okay. 153 out of 1005 reviews" "
Rating 4 - Poor. 75 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Justin, Prescott Valley

Business traveler
Liked: Amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Justin,We are delighted to hear you enjoyed your stay with us. Your positive feedback is greatly appreciated. Should you have any further comments or suggestions, please do not hesitate to reach out to us.

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick overnight. For the price it was worth it.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Pamela,We are pleased to hear that you found value in your stay with us. Our team is dedicated to providing our guests with a comfortable experience. Your feedback helps us in our continuous efforts to enhance our services. Thank you for choosing to stay with us.

6/10 Okay

Sam

Stayed 1 night in Mar 2024

8/10 Good

jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Quite and easy parking
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello jerry, We appreciate your feedback regarding the quiet atmosphere and convenient parking. It's great to hear that you found these aspects of your stay positive, and we hope to welcome you back in the future.

10/10 Excellent

Vivian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, clean rooms, polite and friendly staff
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Vivian,We are delighted to hear that you enjoyed our comfortable beds, clean rooms, and friendly staff during your stay. Thank you for sharing your positive feedback with us! Your satisfaction is our top priority, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Feb 2024
Response from Manager on Feb 27, 2024
Hello Charles,We appreciate you taking the time to share your rating with us. If you have any further concerns, please don't hesitate to reach out to our management team. Your comments are valuable for our continuous improvement.

4/10 Poor

thomas

Traveled with family
Disliked: Amenities
Property is old and in need of repair Heater in my room did not work and we had to use a space heater for the night Was not told about the heater upfront by night staff. Morning staff said room was not to be rented unless motel was full. Night staff could not give me a consideration because I had booked it though Expedia. Would not stay there again.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello thomas, We apologize for any inconvenience experienced during your stay. We encourage guests to contact us directly for any room preferences or inquiries. Our team is committed to ensuring all guests have a comfortable stay. Your feedback is valuable for our continuous improvement. Thank you for sharing your experience with us.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Perfect location for multiple outdoor activities.
Stayed 3 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Deborah,Thank you for choosing our hotel for your stay! We're thrilled to hear that you enjoyed our perfect location for outdoor activities. We strive to provide a great experience for all our guests, and we hope to welcome you back in the future for another amazing stay.

10/10 Excellent

Justin, Prescott Valley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Justin,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us. We strive to provide a great experience for all our guests and we're glad we delivered. Should you have any future travel plans, we would love to welcome you back to our hotel.

6/10 Okay

Theadosia

Traveled with family and small children, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I like how quiet the place was. Didn't have any problems staying there.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Theadosia, Thank you for your feedback! We're delighted to hear that you enjoyed the peaceful environment during your stay with us. We strive to provide a comfortable and hassle-free experience for all our guests. Should you have any future queries or suggestions, please do not hesitate to reach out.

8/10 Good

Frederick

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Frederick, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front was clearly new. We were patient though. We booked a 1king and she gave us 2queen, room was ok
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Jaime,Thank you for sharing your feedback with us. We appreciate your patience during the check-in process. We apologize for any confusion regarding your room type. We're glad to hear that the room was satisfactory for your stay. Should you have any further concerns, please reach out to our management team directly for assistance.

10/10 Excellent

Justin, Prescott Valley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Justin,Thank you for choosing our hotel for your stay. We're glad to hear that you found our place to be nice. We strive to provide a comfortable and enjoyable experience for all our guests. If you have any further feedback or need assistance with anything, please feel free to contact our management team directly.

6/10 Okay

Arthur J., OVERGAARD

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Bed was comfortable
Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Arthur J., We are pleased to hear that you found our beds comfortable during your stay. Providing a comfortable sleep experience is one of our top priorities. Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Teresa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Teresa,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further comments or feedback, please don't hesitate to reach out to our hotel directly. We hope to welcome you back soon for another enjoyable stay!

2/10 Terrible

Sharlene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Sharlene,We're sorry to hear that your experience was not as enjoyable as we had hoped. We encourage you to reach out to us directly so that we can address any issues you may have encountered during your stay. We value your feedback and want to ensure we provide the best possible experience for our guests.

10/10 Excellent

Allen

Traveled with group, Business traveler
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Allen,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can do for you, please don't hesitate to contact us. We hope to welcome you back in the near future for another exceptional stay.

8/10 Good

Leon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room we stayed in had a king bed, and it was spacious. The location was secluded although it was right next to the main highway. It was a quiet place, easy access to major thoroughfares in the community.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Leon,Thank you for sharing your feedback with us. We're thrilled to hear that you found our king bed room spacious and enjoyed the quiet location of our hotel. It's great to know that you found it easily accessible to major thoroughfares in the community. We appreciate your valuable feedback and hope to welcome you back in the future.

10/10 Excellent

Vitek

Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Vitek,We are thrilled to hear that you enjoyed your stay with us and rated us a perfect 10! We strive to provide exceptional service to all our guests, and it is great to know that we met your expectations. We look forward to welcoming you back in the future.

2/10 Terrible

eric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was in town for a funeral and this place really put me in an even more depressed mood. The room's tv didn't work and there was still someone's hair all over the floor, i think dog hair. The heater hadn't been cleaned in a very long time. When it was on, it made my nose itch because of all the dust. I'm super bummer i paid so much for a pretty nasty hotel room. I would not suggest this place to anuome unfortunately.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello eric, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We take cleanliness and maintenance very seriously, so we will forward your comments to the appropriate teams for immediate review. We appreciate your suggestion and apologize for falling short of your expectations. We hope you give us another opportunity to provide you with a more pleasant experience in the future.

2/10 Terrible

Will

Stayed 4 nights in Nov 2023
Response from Manager on Dec 9, 2023
Hello Will, We're sorry to hear that your experience at our hotel was not up to your expectations. We value your feedback and would appreciate it if you could please reach out to our hotel directly to provide more details about your stay. We take guest satisfaction seriously and would like to address any issues you may have encountered. Thank you for choosing our hotel and we hope to have the opportunity to make it right for you.

10/10 Excellent

Christal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy and quiet
The room was clean, and the beds were very comfortable. Nice and quiet. I greatly appreciate the hotel, allowing me to check in early. I will definitely be staying again in the future.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 5, 2023
Hello Christal,Thank you for your review! We're glad to hear that you found our hotel clean and comfortable, and that you appreciated the early check-in. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Marilyn

Traveled with family
It’s fair
Stayed 1 night in Nov 2023
Response from Manager on Dec 2, 2023
Hello Marilyn,to hear that you had a less than satisfactory experience during your stay with us. We appreciate your feedback and apologize for any inconvenience caused. We value your input and will take your comments into consideration as we continually strive to improve our services. Please feel free to contact our management team directly to discuss your concerns in more detail.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Donald,Thank you for choosing our hotel for your stay. We are delighted to see that you had a great experience during your time with us. Our team takes pride in providing exceptional service and ensuring our guests have a memorable stay. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Max

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 25, 2023
Hello Max,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and it is always rewarding to receive positive feedback. If you have any further comments or suggestions, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though check in was not till 3pm They let me check in early as id been on the road for over 15 hours and i needed sleep.
Stayed 1 night in Nov 2023
Response from Manager on Nov 17, 2023
Hello Rita,Thank you for choosing to stay with us and for sharing your experience. We understand the importance of a good rest after a long journey, and we're glad to have been able to accommodate your early check-in. Our team is committed to providing exceptional service to all our guests. We hope you had a comfortable stay and look forward to welcoming you back in the future.

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for the night. Perfect option
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Gregory,Thank you for choosing our hotel for your overnight stay. We appreciate your feedback and are delighted to hear that you found our hotel to be a perfect option for your needs. We strive to provide excellent service and we are glad that you had a positive experience. We look forward to welcoming you back in the future!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Barry,Thank you for your kind words! We take pride in providing excellent service.

10/10 Excellent

Michael, Chugiak

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff up front. Room is clean, quiet and comfortable.
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Hello Michael,Thank you for your kind words! We're thrilled to hear that our staff provided great service and that you enjoyed your clean, quiet, and comfortable room. We look forward to welcoming you back soon!

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 25, 2023
Hello David, Thank you for your feedback. We appreciate your rating and will strive to improve our services.

8/10 Good

Doug

Traveled with family
Liked: Staff & service
Our last stay was terrible. This current stay was better. The front office staff were much friendlier. There is no room cleaning while you're there. No fresh towels or linen. Needed to go to office to request toilet paper. Was informed we need to request maid services if we want. Spoke directly with maid staff, showed them room number, still no service.
Stayed 3 nights in Sep 2023
Response from Manager on Oct 11, 2023
Hi Doug,Thank you for bringing to our attention your experience and comments regarding your stay. We take all reports of lacking service and your suggestions for improvement seriously, particularly those that you have raised. We greatly appreciate your time in bringing several important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.

10/10 Excellent

roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello roger,We appreciate the time you have taken to bring to our attention your feedback with regards to our front desk. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hi Juan,Thank you for sharing this review, and we welcome you to visit us again anytime!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty surroundings
Room was pretty comfortable. However there wasn't any kleenex. Also there was no ice bucket. Breakfast was very minimal.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Karen,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our breakfast and your comments about our room. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Justin, Prescott Valley

Stayed 1 night in Sep 2023
Response from Manager on Oct 28, 2023
Hello Justin,Thank you for your perfect rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon.

8/10 Good

Patrick

Nice stay
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hi Patrick,Thank you for sharing this review, and we welcome you to visit us again anytime!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally Located to All Our Trails
Tried to stay on budget, chose more economical lodging. Hotel staff were friendly & professional. Lobby and room were very clean. Comfortable bed. Would stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hi Melanie,Thanks for this awesome review. I'm happy to hear from you that the staff's guest service was friendly and enjoyed our lobby. We appreciate your feedback and look forward to your return. Have a wonderful day

8/10 Good

Diane

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, price and room except for internet
Check-in was a mixed bag. The manager seemed somewhat confused over whether he could find our reservation and I was getting nervous, but he eventually found it. Then it was odd that he had to walk us to the room; I think he was double-checking to make the room had been cleaned. The room was amazing ... huge! It was also very quiet, which I really appreciated since we were along a main highway. We could not get internet access for the first two nights. The first night, I tried to log in without success so I called the front desk. I let the phone ring about 30 times and no one answered so I waited a bit and tried again but still no answer. The next day I told the co-owner/manager about the problem. Her answer basically was that, since her kids had access just fine in their room at the office, the internet was working. Well, it was not reaching our room. So, for the first three days, the only internet access we had was on our phones. On the third day, they must have fixed something as the internet access was strong. The pool and spa were very nice and clean; both were the perfect temperature. Overall, this is a nice place at a great price and I would recommend it. Just make sure your room has internet access before you settle in for the night.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Diane ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay staff was amazing
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Hello Valerie,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 14, 2023
Hello Steven,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Ronald

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Ronald,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Rebbecca

Liked: Cleanliness, staff & service, property conditions & facilities
Pleased overall.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Rebbecca,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 9, 2023
Hello Stacy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Kelley

Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Kelley,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Price and location were perfect
Stayed 3 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hi Walter,Thank you for sharing how you have enjoyed our friendly hospitality and great value for money. I am thrilled to know we have met your expectations and to know our location worked well for your plans. We are incredibly happy to learn that your stay was so peaceful, and we hope to see you again.

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our 1 night stay was very nice. Our room was comfortable and well laid out. Breakfast was good.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello carolyn,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our breakfast and comments about our room. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Jon, Lake Havasu City

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable Very nice
Response from Manager on Aug 18, 2023
Hello Jon,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

8/10 Good

Terri Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Terri Lee,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Karen

Traveled with family
Stayed 2 nights in Jul 2023
Response from Manager on Aug 12, 2023
Hello Karen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Paul,It was our privilege to earn your business and we hope to host you again on your next trip.