Ratings based on 315 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Rhode Island
Overall assessmentPosted Dec 8, 2014
Pros: Location. Very comfortable room and bed.
Cons: Nothing in particular
Location: Near the party we were attending in Swampscott.
This hotel was conveniently located, reasonably-priced and met our needs.
by A verified travelerfrom SB, CA
Best of the worst?Posted Dec 1, 2014
The Desk was accommodating on check-in, professional and efficient. I believe the agent at check-out was in training, so the inability to have my invoice emailed and the excessive time can be forgiven. However, the poor service in the restaurant/lounge is hard to overlook. The wait staff and bartenders seemed to simply hate their work. Every order / request was met with a sigh or ambivalent facial expression. Very sad and disappointing. On a more positive note, the room was clean and comfortable.
Comment from Hotel Management
Dec 4, 2014 by Bob, Hotel Management
Ed, Thank you for taking the time to share your stay with us. Based on your review, I am pleased to see that your room was clean and comfortable and that that part of your stay was positive. I also thank you for your patience at check out as we do have a few new faces at the front desk. I did want to apologize to you for your experiences in the restaurant. From the sounds of it, our staff did not perform at your (or our own) expectations and we missed out on executing the basics. I have spoken with our Restaurant Manager and he will be sharing your review, and following up with, his team. Thank you again for your feedback and we look forward to serving you again in the future! My best, Bob
for Everyoneby A verified travelerfrom new york
Good Thanksgiving StopoverPosted Nov 30, 2014
Cons: Dining room staff was pleasant but could be a little more efficient.
Hotel was very accommodating with early check in and extra guest. Staff is very friendly.
for Familiesby A verified traveler
Posted Nov 25, 2014 on Hotels.com
for Familiesby Dianefrom Brick, NJ
Come for the room...Stay for the chowderPosted Nov 18, 2014 on Hotels.com
Had a nice comfortable stay...rooms were spacious, clean, and attractive. Restaurant a bit pricy but clam chowder was awesome. But had to pass by the same trays of food left outside rooms from room service for over 24 hours.
for Everyoneby A verified traveler
Not badPosted Nov 17, 2014
We stayed here after spending a night at a premium luxury hotel in Boston and really had a better time here. We were traveling with a small child and they did their best to accommodate us. We requested a mini fridge and got a brand new one delivered to our room. The room itself was clean and fairly new. The restaurant staff although busy were very pleasant and not snooty about our requests. It was easy to get to Boston and Salem, we visited both places. This hotel is located in a corporate park but there where many families there. Definately worth it.
for Couplesby Barbarafrom Beverly, MA
Lovely facilitiesPosted Nov 13, 2014 on Hotels.com
We had a great time. The hotel was immaculate and the service was first rate. There were no towels at the pool and even though I called, they didn't bring them until the next morning. And there was no fridge in the room. Other than that - excellent!
for Familiesby Reneefrom Connecticut
Great HotelPosted Nov 11, 2014 on Hotels.com
Hotel was very clean and staff was very helpful. We would definitely stay there again.
for Everyoneby A verified travelerfrom boston
Nice location for SalemPosted Nov 11, 2014
Nice hotel with very accommodating staff. Comfortable beds. Good location for North Shore.Breakfast should be included in the price.
for Everyoneby A verified travelerfrom Cape Cod
Very nice, great locationPosted Nov 10, 2014
Pros: Room and front end staff.
Cons: parking lot is dark in spots
Location: Nothing really closer than 1-2 miles. Plenty of shopping and restaurants within 2-3 miles
The hotel and staff were excellent. Parking can be an issue, but FREE. Well worth the price.