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Reviews of Comfort Inn Pembroke

2.5 out of 5
Comfort Inn Pembroke
959 Pembroke St E, Pembroke, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 388 out of 870 reviews" "
Rating 8 - Good. 349 out of 870 reviews" "
Rating 6 - Okay. 93 out of 870 reviews" "
Rating 4 - Poor. 27 out of 870 reviews" "
Rating 2 - Terrible. 13 out of 870 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yogesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Quiet and clean rooms. Friendly staff. Would recommend to anyone travelling to Pembroke.
Stayed 1 night in Apr 2024

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms great breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

May Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Wendy

Stayed 2 nights in Mar 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
The provided breakfast was very good. It offered many options.
Stayed 1 night in Feb 2024
Response from Michelle on Mar 21, 2024
Thank you for taking the time to rate our hotel with 5/5 review! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

10/10 Excellent

Michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only negative point is the matress of the sofa bed that realy need to be change.
Stayed 1 night in Feb 2024
Response from Michelle on Feb 29, 2024
Thank you for taking the time to rate our hotel with 5/5 review! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 Good

Jennifer

Stayed 2 nights in Feb 2024
Response from Michelle on Mar 21, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So pleased. Very quick and clean. Breakfast was awesome
Stayed 1 night in Feb 2024
Response from Michelle on Feb 28, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Michelle on Feb 28, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, not a ton of amenities but comfy beds, free parking, and a complimentary breakfast. Interior is starting to show its age but the property is well maintained.
Stayed 1 night in Feb 2024
Response from CT on Feb 15, 2024
Dear Jonathan thank you for the nice review. We are happy that you enjoyed your stay with us.Sincerely Comfort Inn Team

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at the cleanliness of the motel. The room was large. It didn’t have that non-smoking room. Smell with antiseptics. Check in with Cindy was very good. She’s very helpful. Breakfast was a pleasant surprise. I didn’t see. It noted on Expedia site very good options for breakfast.
Stayed 1 night in Feb 2024
Response from Michelle on Mar 1, 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

10/10 Excellent

Nathalie

Stayed 2 nights in Jan 2024
Response from Michelle on Feb 28, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Naval

Stayed 1 night in Jan 2024
Response from Michelle on Feb 28, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Michelle on Feb 28, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

8/10 Good

Dean

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Michelle on Feb 28, 2024
Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We are always striving to provide our guests with exceptional service and amenities, and we are glad to hear that we were able to meet your expectations. If there is anything that we can do to make your next stay even better, please do not hesitate to let us know. We look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 2 nights in Jan 2024
Response from Michelle on Feb 28, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Helen

Traveled with family and small children
Staff were friendly and the hotel clean. All was good.
Stayed 2 nights in Dec 2023

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Barb

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable. Warm and clean Breakfast
Stayed 3 nights in Dec 2023

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean. The staff at the front desk weren’t overly friendly. But not rude.
Stayed 1 night in Dec 2023

8/10 Good

Stéphane

Stayed 1 night in Nov 2023

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sandeep

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was fantastic. Had a great sleep on the clean comfortable bed.
Stayed 1 night in Oct 2023

8/10 Good

Roxanne

Stayed 1 night in Oct 2023

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
So much better then the clarion across the street
Stayed 1 night in Oct 2023

8/10 Good

taehoon

Stayed 1 night in Oct 2023

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights in Pembroke, and our first night we decided to go with the cheapest option. After a terrible first night we booked a room at the Comfort Inn for our second night and it was like a dream! The rooms were extraordinarily clean and quiet, the staff was incredibly friendly, and there was a delicious breakfast in the morning. Will absolutely be staying here again!
Stayed 1 night in Oct 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Laird

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Kim

Stayed 1 night in Sep 2023

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Arthur

Stayed 1 night in Sep 2023

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm fussy about a clean room. I don't care as much about style or decor if a room is clean, I'm happy. This Comfort Inn was nice and clean.
Stayed 1 night in Sep 2023

8/10 Good

Christopher

Stayed 1 night in Sep 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for the best parts except the bathtub plugged upafter one shower and they had told me the cost was supposed to be $149..00 and i ended up paying 179.00 so for that reason I will not go back
Stayed 1 night in Sep 2023

8/10 Good

Fumiko

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After stays at other establishments, it was a great relief to find a place that was clean and well maintained.
Stayed 2 nights in Aug 2023

8/10 Good

Saireena

Stayed 1 night in Aug 2023

10/10 Excellent

Denis

Stayed 2 nights in Aug 2023

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

Lavon

Traveled with family
Liked: Amenities
Very comfortable hotel. Very clean. Friendly staff
Stayed 1 night in Aug 2023

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
They let us change rooms.
Stayed 1 night in Aug 2023

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning unit in our room was one of the quietest units we have experienced in our travels. We were very happy with cleanliness in our room and in the hallways.
Stayed 2 nights in Aug 2023

2/10 Terrible

Hanan

Traveled with family
Disliked: Staff & service, property conditions & facilities
I slipped and fell in the bathtub of the room, it was so slippery and soft,
Stayed 1 night in Aug 2023

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Meghan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The evening staff went above and beyond for my family. They never hesitated to help us solve any issues that arose. Very clean room and slept well. The only issue was lack of seating for the breakfast portion of our stay. However this was more because of the other guests staying seated long after they were finished their meal, and not staff managing the breakfast.
Stayed 1 night in Aug 2023