Ratings based on 71 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa

they saved us

Posted Nov 22, 2014
Pros: the desk staff where the ones I had the most experience with both as an employer I know good, they were amazing
Cons: nothing
Location: I am a snowmobiler although not there this time for that experience
we were in pembroke for my daughters stag. I had booked two rooms, there was a mix up and rooms were not ones reserved for us, Staff could not remedy this because hockey parents in town however the staff were amazing, kind respectful and very apologetic. this alone was enough for me however they then added and insisted on my accepting value to our stay. what an amazing experience. I operate a business and these people put a whole new meaning to service kudos. I will back and recommend them to anyone who believes in service.
Comment from Hotel Management
Nov 25, 2014 by General Manger, Hotel Management
Thank you Terry for writing in and sharing your stay with us at the Comfort Inn Pembroke. We trust that you enjoyed the stag with your family and we can't wait to welcome you back on your next stay! All the best this Christmas season. Yours in Hospitality, Jody Higgins
3 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 18, 2014 on Hotels.com
Comment from Hotel Management
Jan 24, 2015 by General Manager, Hotel Management
Dear Verified Traveller- thank you for writing in and sharing your response to your stay. We hope to have you visit again in the near future.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 9, 2014 on Hotels.com
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank you for taking the time to post 4 stars. We hope to have you visit us again real soon!
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
A verified traveller, I noticed that there wasn't any comments posted but 4 stars were posted so i would like to thank you for that! Know that we are your home away from home!
5 out of 5
Recommended
for Families
by Gerryfrom Pembroke

Over n ighter

Posted Oct 8, 2014 on Hotels.com
It was good.I was coming in late and tired.I was greeted and was checked in quickly.The room was clean and the bed was great,I got a good sleep.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank you for posting 5 stars- so glad you had a great sleep! We look forward to your return stay Gerry.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Dear Gerry from Pembroke, So glad to hear that the service was quick and efficient and that you got a good nights sleep. Know that we are your home away from home!
3 out of 5
Recommended
for Everyone
by A verified traveler

Value for money.

Posted Oct 6, 2014
The room was comfortable and clean. The staff was very helpful and friendly. We got value for our money. The only thing I found strange was having to have breakfast in what seemed like a make shift dining room in the lobby. Other than that, we enjoyed our short stay.
Comment from Hotel Management
Oct 15, 2014 by General Manger, Hotel Management
Thank you so much for writing in- we are glad that you enjoyed your stay!
Comment from Hotel Management
Oct 15, 2014 by General Manger, Hotel Management
Dear a verified traveller, I am pleased to read that you had a great stay- we strive each day to make a difference with each guest. We can't wait to welcome you back! This is the first year to have breakfast for our guests and we wanted it to feel comfy that is why it is in our lobby. So that you feel welcomed! We hope to see you again real soon!
Comment from Hotel Management
Oct 15, 2014 by General Manger, Hotel Management
Thank you for writing in and sharing about your stay! This is our first breakfast and we thought it a great idea to have it in our lobby area so that it would act like a cafe. We hoped that you enjoyed your breakfast and we look forward to your return visit.
4 out of 5
Recommended
for Families
by A verified traveler

Comfort Inn - East End Pemroke - on the strip.

Posted Oct 4, 2014 on Hotels.com
In brief, there were a number of motorcycle enthusiasts also using this hotel and they partied outside till midnight. The hotel staff quickly got the noise reduced after we notified the front desk. My wife liked it, which rates it a B+ in my books.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank you so much for staying with us! We look foward to your next stay-
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Dear a verified traveller, Thank you for the B+ we definately smiled. Thank you also for making the front desk aware of the noise so that we could look into it for you! I hope that you had an amazing Thanksgiving! We look forward to your next stay! Jody Higgis
5 out of 5
Recommended
for Families
by Evelyn McNaughtonfrom Sudbury

GM was so personable and professional

Posted Oct 1, 2014 on Hotels.com
We take our grandchildren to a hotel to spend quality time and Comfort Inn fits perfect for us. A pool would be nice but not necessary! Great stay.. Thanks
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank you so much Mrs McNaughton for writing in and sharing your stay. It's neat to see families enjoying their time- so glad we could be a part of it! Can't wait til your next visit! Enjoy the fall.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Decent Hotel, little pricey

Posted Sep 26, 2014
I enjoyed my stay at the hotel. Staff were friendly and helpful. They let me stay extra hours after the standard check out time. The self made waffle they offered in the breakfast was delicious.
Comment from Hotel Management
Sep 28, 2014 by General Manger, Hotel Management
We're happy to hear that you enjoyed your stay at the Comfort Inn Pembroke Sharma. We enjoyed having you as our guest- Know you always have a place to stay when you visit the Pembroke area. All the best! Yours in Hospitality, Jody
4 out of 5
Recommended
for Families
by A verified travelerfrom Scarborough

In line with Comfort Inn standards

Posted Sep 23, 2014
Pros: Up to date no neg. surprises.
Cons: Nothing major; Maybe queen beds instead of doubles.
Location: Actually nothing. Pembroke is just a small town, half way between Ottawa and North bay. Downtown (about 3km north of hotel is really run down half of
Friendly clerk, called me by name with in first day. Breakfast satisfactory, small eating area. Interesting grounds out back. Ottawa River within sight. 9 hole mini putt, although not playable any more this year. (under water!) Fast food places close by.
Comment from Hotel Management
Sep 26, 2014 by General Manger, Hotel Management
Thanks so much Dave from Scarborough for writing in and sharing your experience with us. I am so glad that you got to eat in our first ever breakfast area. On your return visit I sure hope there's a little more sunshine so that you can enjoy either the mini putt or the horse shoe pit that we have out back. Enjoy the fall season! Yours in Hospitality,
Comment from Hotel Management
Sep 26, 2014 by General Manger, Hotel Management
Thank you Dave for writing in and sharing your experience with us. We sure hope on your next visit that there is a dry mini putt or at least the horseshoe area so that you can enjoy our backyard even more! Our first time breakfast area is a hit with many and i am so glad you enjoyed it! Have an amazing fall and we can't wait to welcome you again! Yours in Hospitality,
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 7, 2014
Stayed for two nights, very comfortable and updated room
Comment from Hotel Management
Sep 9, 2014 by General Manger, Hotel Management
Thank you verfied Traveller, We 're excited that you enjoyed your updated room and was comfortable. We look forward to your next stay!