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Reviews of Eastern And Oriental Hotel

5 out of 5
Eastern And Oriental Hotel
10 Lebuh Farquhar, George Town, Penang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 49 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic colonial style hotel. Great service and superb surroundings.
Stayed 3 nights in Mar 2024

8/10 Good

Philip Jebaraj Jeyakumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a colonial ambience about it. The room is big and the sea view is pretty soothing and calm.
Stayed 3 nights in Mar 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round an excellent hotel
Stayed 6 nights in Feb 2024

8/10 Good

jasmindar kaur

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good just felt the room was a bit hot and I could not increase the air cond as it was set.
Stayed 1 night in Feb 2024

10/10 Excellent

Klaus, Bad Honnef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real historic hotel.
Stayed 5 nights in Jan 2024

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Continuing excellent standards
This is the third time we have stayed here and we were not disappointed. Friendly helpful staff and excellent facilities, located within walking distance of other amenities.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Hotel
Stayed 2 nights in Jan 2024

6/10 Okay

Adam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location. Good food and service and lovely comfortable bar and pool.
Stayed 4 nights in Dec 2023

10/10 Excellent

Steven, Tustin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the E & O hotel. The property is situated right on the water and you can walk along the sea wall once you leave the lobby. The building preserves a heritage appearance while being well maintained. The service is outstanding and personal. For food, we enjoy starting our day with breakfast downstairs at Sarkie’s, where there is a wonderful variety of local and international food options at the buffet.
Stayed 3 nights in Dec 2023

10/10 Excellent

Brandon Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Wai Shion

Stayed 1 night in Dec 2023

10/10 Excellent

Emlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic hotel with great service in a good locatipn

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All aspects of E&O Hotel were outstanding. We could not fault it and we’re constantly surprised at the amount of care to detail to ensure all aspects of customer satisfaction was ensured.
Stayed 1 night in Dec 2023

2/10 Terrible

YEE LOK

Stayed 1 night in Nov 2023

10/10 Excellent

SHERMIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loced everything about the hotel. Great room great view, great bathroom, great smelling soap and shampoo, great service, great breakfast if anything indidnt fancy the pillows but otherwise it was one of the best hotels ive stayed in
Stayed 1 night in Nov 2023

10/10 Excellent

Eng Lock

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New view of the sea from the room. Enjoyed our stay.
Stayed 5 nights in Nov 2023

10/10 Excellent

Wei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and unique building with friendly staffs.
Stayed 3 nights in Nov 2023

10/10 Excellent

paulie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time to stay at this hotel. Room spacious, friendly staffs, clean , food is good. Especially I love the infinity pool . Will come back again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mitali

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel had a colonial feel about it and it’s ambience is excellent. The surrounding is peaceful, quiet and relaxing. The sea view from my room was breathtaking The staff is friendly and helpful. The restaurants offered a variety of choices which I liked. The only critique I have is the shower stall needs a door to prevent the water from splashing to the bathroom floor. I recommend this hotel to anyone who is looking for a relaxing vacation.
Stayed 2 nights in Nov 2023

8/10 Good

Kooi Gaik, Regina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room spacious and nice view to the sea.
Stayed 3 nights in Nov 2023

10/10 Excellent

Carl, Forster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the E&O Would definitely return.
Stayed 10 nights in Nov 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing experience
We stayed here about 12 years ago in the heritage wing (the other wing wasn’t built). We loved the experience. This time we stayed in a corner suite which we would ask for again if we come back. It has a wide veranda and you can open the three large floor to ceiling double doors for a glorious cross breeze without the need for air conditioning. The entire experience is grand without being perfect - if you want that go to a sister building - Raffles in Singapore which we also stayed at this trip - but you’ll be paying three or four times as much. The staff at E&O were lovely although we did have a few minor hiccups - all sorted though. I do feel the food let’s them down a little (except in Sarkies but not everyone loves a huge buffet), but I do not wish this to be seen as a complaint - plenty of other places to eat locally. All in all a great time and we hope to come back.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Edmund

Stayed 1 night in Oct 2023

10/10 Excellent

Glenn

Stayed 4 nights in Oct 2023

10/10 Excellent

Bonnie

Stayed 2 nights in Oct 2023

8/10 Good

Hiu Fai

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at noon to check in but was told room had not ready. Staff offered that they’ll text when the room is ready but I never got a text.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, old historical building. Lovely location on the water with views from our room and restaurant.
Stayed 4 nights in Oct 2023

8/10 Good

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, very well restored to original settings, staff very helpful and friendly.
Stayed 3 nights in Oct 2023

10/10 Excellent

DARREN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, very helpful staff and great facilities. Perfect for a short stay in Penang.
Stayed 4 nights in Sep 2023

10/10 Excellent

Raluca Elena

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A gem in the picturesque city of George Town
A beautiful historic building, The suite was amazing, huge bedroom and lounge, luxury bathroom. A lot of amenities at the property. The breakfast was superb. The free canapés and cocktails from 6-7pm was also great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Eamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. I have stayed there three times and I will say there again and again. The staff are excellent, the food is great and the hotel is fantastic.
Stayed 5 nights in Sep 2023

10/10 Excellent

Qin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish original building
Stayed 2 nights in Sep 2023

10/10 Excellent

Hung-I, Taichung City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing stay
Stayed 1 night in Sep 2023

6/10 Okay

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Good, but beware...
Large, traditional, hotel with decent facilities at the top end of town. Unfortunately when we checked in our room had not been fully serviced and was missing the safe (!) This was quickly rectified and a safe was bolted in position without much delay. Breakfasts were excellent- good choice of food and plentiful. Sadly, we have left on a negative note as the hotel charged us for the room when we had already pre-paid. They were very apologetic when we alerted them to this error, but the refund only appeared on our bank statement after we reminded them 10 days later. Unfortunately, the exchange rate had altered and due to the time it took to refund, we are left out of pocket. Not a huge amount, but they have failed to respond to my emails when I reported this. Disappointing to be left in this situation.
Stayed 4 nights in Aug 2023

10/10 Excellent

DONGHAE

Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Great location with very good breakfast spread. The sea view from the room is awesome. But hotel room is dated and needs upgrade. The curtain is torn, furniture is worn out and the 32 inch tv does not work very well.
Stayed 2 nights in Aug 2023

10/10 Excellent

Wai Wong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
The over stay is fantastic. Very typical of a 5-star heritage hotel (well keep for something over 100 years old). However, the main let down is some of the room connectivity (bedsit USB outlet, or even mains outlet). Housekeeping is slightly lazy (did not refill body wash, shampoo, and body lotion) .... Did I mention breakfast was GREAT. Food is so good (even by Penang standards). The pool on 6th floor at the Vic annex wing is fantastic. Gym is fantastic. Equipment is very up todate.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy hotel with upscale rooms and a great spa
Service was very good, all staff was friendly and helpful. Massage at the spa was truly excellent. Corner suite was extremely spacious with a large balcony showcasing a great sea view. Location in George Town was convenient and walkable, but with traffic about 40-60 minutes from the airport. Some of the food dishes and offerings at the restaurants were the only disappointment - they were not in keeping with the level of quality for which the hotel is striving and advertising.
Stayed 2 nights in Aug 2023

8/10 Good

Kah Soon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not aware that victory annexe and heritage wing is treated as separate hotels, but breakfast was great, view from the room was awesome and the pool was also a vibe. Slightly disappointed that VIP benefits were not accorded due to full occupancy and was also sad that we could not see the pool from the other wing but thats beyond their control. Perhaps the difference between two wings could be better publicized :)
Stayed 2 nights in Jul 2023

10/10 Excellent

Rami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Very beautiful property in a good location. Friendly staff and prompt service. Highly recommend staying in the Heritage Wing.
Stayed 2 nights in Jul 2023

10/10 Excellent

Nikolaj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you go to Georgetown, you must stay at this hotel. We went for 2 suits in the old part, as family trip with teenagers. Love the service and walkable to dinning. Free valid parking and great service. Dream back to the past and enjoy your stay.
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service
Generally disappointed
Disappointing and overrated. - staff don’t remove shoes before going to room - we found one cockroach and one lizard in the room - fridge/chiller did not work and when I asked I got a lecture on the difference between chiller and fridge (instead of getting help) - food at the breakfast is good but a lot of smoke, they need to update the ventilation system - bad smell in some part of the hotel - including the swimming pool (people smoking there)
Stayed 3 nights in Jul 2023

10/10 Excellent

Halibullah

Stayed 2 nights in Jul 2023