Ratings based on 478 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Great Hotel near the heart of George Town

Posted Jan 22, 2015
My wife and I traveled to Penang for a business trip. She loved her time at the spa, yoga classes and pool side lunches while I was at work. We really loved the beds and the rooms overall. They were big and extremely comfortable.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent

Super Hotel close by the World Heritage town site!

Posted Jan 20, 2015
Pros: I loved the location and the planters lounge and pool area on the sixth floor. Dean makes a wicked long island iced tea! The rooms are fantastic.
Cons: More staff on duty during breakfast time as there are not enough staff to serve you and clear the tables away fast enough.
Location: The E&O is close enough for all the action but also a peaceful location. There are temples,clan houses and restored mansions. Plenty of places to eat.
The hotel is ideally situated right near to the World Heritage site of Georgetown with a coastal view from all rooms in the Victory Annex. The E&O is extremely comfortable and the rooms are large and luxurious with a massive bathroom containing a walk in rain shower head and a massive iron bath. There are his and her sinks and ample wardrobe space. Fresh fruit is left in the room daily plus coffee, tea, water and soft drinks and a couple of cans of beer. The rooms are kept very clean by the cleaning staff. The restaurant staff in Sarkies can be slightly forgetful and at times avoid eye contact especially when they know you want to order some coffee. There is a good spread of food both European and Asian including noodles, Japanese food and freshly cooked curry and all kinds of things. Facilities are brilliant with free wifi everywhere in the hotel. This is the 3rd time I have stayed here and many of the staff have become like friends and will greet you with open arms. I would stay no where else in Georgetown. The staff are not quite five star at the moment but they are working towards it.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Perfect stay from check-in to check-out

Posted Jan 18, 2015
Pros: Not such a large and impersonal hotel - felt very intimate and personalised with attention to every detail.
Cons: Nothing
Location: Great location to experience Georgetown and the shuttle service great if you want time at the beach
It was a wonderful holiday in such a lovely hotel. From location, to service, to food, to comfort we could not find a fault. We will be back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

リピート決定

Posted Jan 15, 2015
Pros: 格の高さの割には、スタッフがフレンドリーなこと。 部屋のフルーツサービスやカクテルタイムがあること。
Cons: 防音。他の部屋のドア開閉の音や、外からの音が漏れないような構造だったら、完璧でした。
Location: ジョージタウン内の主な名所は、ほぼ全て徒歩圏です。
朝食メニューは毎日ほぼ同じだったのが残念でしたが、インクルードの朝食とは思えない品数でした。 サービスやスタッフ、部屋の使い勝手などはとてもよかったです。このホテルへの滞在だけを目的にペナンに行ってもいいと思えました。 私の部屋はちょうど向かいのクラブ側で、深夜まで音漏れが気になって安眠できませんでした。次回行く時は、静かな部屋をリクエストしようと思います。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Eastern and oriental

Posted Jan 12, 2015
Pros: Quality fixtures and fittings, good bed linen, cocktail hour
Cons: Cannot thing of anything
Location: Good location, in heritage part of town
Large room, comfortable bed, good service, wonderful views, good position.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 仙台

まさにリゾートホテルです

Posted Jan 9, 2015
Cons: 朝食のコーヒーのおかわりが2,3回言わないと持って来てくれない事
ほぼ8年ぶりの再訪で,今回は お部屋は新館にしました.エレベーターを降り廊下を歩くと心地良いアロマの香りが,リゾートに来たと感じさせてくれます。 せっかくだからとSPAもしてみました.これが大正解! アロマオイルはタイのオーガニックアロマ,パンプリです。その日はジャスミンの香りに包まれて最高でした.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom aberdeen

Lived up to expectations.

Posted Jan 8, 2015
Brilliant room and location. Staff very good and all in all a great holiday experience. The breakfast buffet while offering a huge amount was not quite as good in terms of quality as its sister hotel - the Lone Pine. Great benefits in the Victory Annexe location - it was hard to leave the hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

スタッフの最高のおもてなし

Posted Jan 7, 2015
初めてのマレーシア・ペナン島でしたが、E&Oホテルに宿泊して本当に良かったです。 すべてのホテルスタッフの方がいつも笑顔でフレンドリー、行き届いた目配り・気配り・心配り、日本に帰ってきて思い出すことは楽しく嬉しかったことばかりです。特に日本人スタッフのかたがいらっしゃったことが、私達日本人旅行者にとっては何とも心強かったです。ガイドブック等には載っていないB級グルメの美味しいお店なども色々と教えてくださり、滞在中は毎日本当に楽しく過ごすことができました。(元旦の振り袖姿も素敵でした!) 格式ばかり重視するホテルと違い、旅行者の立場に立ってのお・も・て・な・し・が最高に素晴らしかったです。 是非またペナン島に行き、E&Oホテルに泊まりたいと思います。色々とお世話になり有難うございました。
4 out of 5
Recommended
for Everyone
by A verified traveler

古く良きホテル

Posted Jan 7, 2015
Pros: サイドテーブルに本を数冊置いていたら、しおりが添えられていた。
Cons: 掃除はもう少し丁寧な方がよろしいかと。
Location: ブルーマンションの近くです。
想像していたよりも素朴な雰囲気のホテルでした。すごく洗練されたと言う感じではないですね。 部屋にはドロワーが無いので長期滞在の場合、衣類を整理するのが困ります。 室内履きスリッパもホテルの格の割には貧弱な印象。 ラウンジはアネックスの宿泊者全員が利用可能で、18:00~19:00と一時間なので土曜日の夜などは 激混みです。ティータイムもありませんし、普段はコーヒー、紅茶のみで、ピーナツ、クッキー類もありません。 ラウンジと言うより… 立地はジョージタウンを散策するのに便利です。 無料のシャトルバスは定員が8人程度なので、予約は必須です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Lovely old colonial hotel with a view

Posted Jan 7, 2015
Pros: The size of the room and the gracious decor in the hotel. Dinner at Sarkies Corner.
Cons: Service could be sharpened up in the breakfast area. The were not enough staff on duty to clean tables as guests moved on.
Location: We found the hop on hop off bus service which I believe is relatively new. A round trip without getting off takes about 2 1/2 hours. Cost was 45 R.
We stayed three nights in the Annex Victory Suite .Our room was enormous and tastefully furnished. There were excellent bathroom and dressing room facilities including a claw foot bath. Our large balcony looked out to the Andaman Sea . Breakfast was included and many choices were offered. We took advantage of the generous happy hour on the 6 th floor where free drinks and substantial snacks were offered. There is a nice little gift shop.