Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Singapore

Nice hotel but the glorious days are over

Posted Aug 25, 2014
Pros: My past stays were memorable experiences. The hotel then was quite exclusive. Now it is quite pedestrian given the boutique hotels around.
Cons: The front desk staff at the Victory Annex can be better trained. The staff at the Heritage Wing was very polite and attentive. Cleaner rooms please.
Location: The central location allows easy access to many Georgetown attractions and food outlets. Everything is within walking distance.
We had booked the Victory Annex Studio Suites online for two nights but could not indicate our room preference for a twin sharing arrangement. Upon arrival, we were told that there was no more such rooms available and could only have an extra rolled in bed to go with our king size bed. But we must pay extra for the bed. The reception staff was not particularly friendly and said that because we had booked via Expedia, we had to pay. The other option was to move to the Heritage Wing which has twin beds and still pay. We moved but I was not happy to pay. I have been to the E & O twice before - in 2004 and 2006. On these occasions my stays were magical - the staff and service was excellent. The butler service and breakfast in the room was wonderful. The toiletries was branded and the rooms' furnishing was fresh smelling. Now I meet surly reception, use generic toiletries, find hairballs in the room and the sofa couch looks like it needs a freshener.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Grand dame of historic hotel

Posted Aug 24, 2014
Pros: Heritage annex building, free wi-fi, the buffet breakfast and the free shuttle to Lone Pine Hotel.
Cons: Bed skirt in my room was ripped. Complimentary cocktail hours in Victory Annex should apply to *all* guests regardless which building they stay.
Location: Cheap and delicious food at Hon Kei (sp??) food center on Lebuh Malabar. Fabulous tea shop on Lebuh Campbell...great prices and teas!
Well preserved hotel with nice original details. Had a premier room with balcony and living area. Luv the space, wood floors, old fashioned flip switches and spacious marble bathroom. Luv the balcony and sea view. Foyer of the heritage annex was grand and stately...impressive entrance! Free shuttle to Batu Ferringhi (nice touch). Had a massage at Lone Pine. It was ok. Gym has nice views of the sea but there is no spa facilities on site. So the description of the hotel needs to be clarified! They have an arrangement with Deluxious but it is off site. So I decided to use the free shuttle to Lone Pine and tried the spa facility.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sg

Beautiful and steeped in classy nostalgia

Posted Aug 17, 2014
Pros: The spacious room, the service, the accessibility to the UNESCO World Heritage site
Cons: A large family was using the Lvl 6 pool noisily and rowdily, without consideration for the other guests. Hotel staff could have managed that better?
Location: If you are up to it, take a stroll (about 3 km) to Gurney. Much of it is by the sea and it was a very pleasant way to build an appetite :-)
We had a really wonderful stay. The hotel is exclusive enough without it being inaccessible. The historical inner city of Georgetown is within walking distance from the hotel. For the famous hawker stalls or the malls, Gurney is only a short cab ride away. The staff is always on hand to assist. We were also pleasantly surprised with a birthday cake as it was my travelling companion's birthday celbration trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great hotel in fantastic location

Posted Aug 15, 2014
Pros: Great breakfast and club loung access.
Cons: Beds too hard, pillows too soft
Location: The historic streets of Georgetown are fantastic to explore. The courtesy bus up to the sister hotel- The Lone Pine gives you both the city and beach
This was our second stay at this hotel. Fantastic and friendly staff make you stay very enjoyable. The new studio rooms offer access to the 6 th floor where there is an infinity pool and wonderful out door dining and lounging area , also access to the complementary drinks and nibbles between 6-7pm, really good value. However we found the hardness of the beds and over soft pillows too hard to cope with, so unfortunately even though everything else's wonderful we would not stay here again.
5 out of 5
by A verified traveler from Melbourne Australia

Lived up to expectations!

Posted Aug 11, 2014
Location: Explore Georgetown on foot, eat!, local buses to Botanic Garden, Penang Hill funicular and National Park for many enjoyable walks.
Have admired the exterior of E&O on previous visits to Georgetown and discovered this reflects the experience of staying there. The staff are especially courteous and helpful, the location lend itself to exploring Georgetown on foot and the extensive bus network of Penang combine to make a wonderful stay. In house dining at several locations is well priced the only decision is whether to overlook the pool or the sea.
5 out of 5
Recommended
for Everyone
by A verified traveler from R

Excellent hotel, good location

Posted Aug 8, 2014
Excellent service, great location. Good local restaurants, including street food at Red Garden. Also, excellent food at Olive nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

E and O revisited

Posted Aug 7, 2014
Pros: I liked everything. The staff were wonderful and a couple of them remembered me from my last visit,which makes one feel very special.
Cons: I am not too keen on people being allowed to smoke in the Bar.Outside please?
Location: Location is excellent,right on the seafront.Museums,galleries,local arts and crafts all abound in close proximity to the hotel.
Having taken my mother from UK for a sentimental journey to Penang earlier this year and experienced the wonderful E and O atmosphere,I bought my wife and teenage son along so that they could experience the enjoyment I had had. The hotel is simply lovely and it has the right blend of everything. It takes one back to the good old days of splendour,good friendly service and enables one to 'switch off' and relax very quickly. I am completely in love with the hotel and will come back as often as I can. Penang is generally cheap but eating in Batu Ferrenghi can be a bit of a rip off,so ask prices before you sit down. There is so much history in and out of the hotel and lots to do. Agree an hourly rate with a taxi(a lot of the guys who drive the blue vans are very au fait with the local history and places to visit),generally about ringgit 35./hr
3 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

5 star hotel or not?

Posted Aug 7, 2014
Pros: the room is nice
Cons: Staff and more activities
Location: night entertainment
Staff double standard especially with malay! if its forgeiner the staff giving 5star service. you thing malay cant afford to stay there?
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, WA

A step back in time

Posted Aug 4, 2014
Pros: The convenience of modernity with an antique feel.
A gracious hotel providing a haven of peace in hectic surroundings. Our room was as big as an apartment. Staff were very attentive and unobtrusive. It was like a step back in time without having to give up the modern conveniences.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel ocean views in Penang

Posted Jul 31, 2014
Wonderful weekend in off-season. Room was comfortable, clean and quiet.