Ratings based on 261 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
96% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good well kept n clean

Posted May 2, 2015
I will recommend my friends. It's sldo at good location for going to place of interest
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur MY

Good value for the location

Posted Apr 20, 2015
Pros: Friendly professional front desk staff, clean rooms
We arrived late afternoon but one of the connecting room wasn't ready. However the front desk gave us free access to minibar as compliment which I think is good service. We requested a connecting room fo family stay and rooms were clean. We enjoyed the stay and surely would recommend this hotel to friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

close to good city food stalls

Posted Apr 2, 2015
Pros: close to exercise walking area
Location: outdoor walking for exercise; good food; great night life
great food within walking distance; good environment encouraging morning/evening walks along the esplanade
5 out of 5
Recommended
for Business Travelers
by Ertugrul from København

Super service med venlige medarbejdere

Posted Mar 29, 2015 on Hotels
Meget venlige og hjælpsomme hotelmedarbejdere som går højt op i god service. Man møder ansatte med et smil og føler sig velkommen. Vil helt klart anbefale hotellet til andre.
5 out of 5
Recommended
for Families
by A verified traveler

Evergreen Laurel

Posted Mar 24, 2015 on Hotels
Relaxing weekend.
3 out of 5
Recommended
for Families
by CHOON LYE from Went back Penang to visit my family every year

0 Star service & reservation in 5* Evergreen Hotel

Posted Mar 22, 2015 on Hotels
Book for Seaview Twin beds for 4 nights in 2 bookings. During check-in in Reception, staff Desmond want to give twin beds, but senior staff (MARK) walked over and whispered to him in Chinese "reject his request by saying no twin beds room". Then, I compromised to King size bed. Day-2 I went to Reception to reserve twin beds room for my Day 3 & 4 stays. Eurasion lady put the reservation & remark on room in 9th floor for me. Day-3 around 9am, I went to Reception to check and staff MARK told me that Evergreen reservation did not have remark & reservation made by Eurasion lady. But he said he change the room to 6th floor and asked me to come back at around 12pm. Around 12.30pm, staff Nabila told me the guest only check-out at 1pm and room will be ready latest by 3pm. MARK disappear. Went back at 3.30pm, room is NOT ready, and asked me go back to rest in my room till 6pm. Asked to see manager, wait ard 20 minutes and they never inform manager. Very angry and asked their manager to see us in my existing room. Worst, they deactivate my door's access cards. I didn't understand what motive that MARK was for no giving Twin Beds. He tried to reserve for late check-in guest from his whisper to junior staff serving me. Was compensated by Assistant GM with Suite Room City view. The view is lousy and never open the curtain. Service rating - I give 0 star (due to it is 4/5 stars hotel) Reservation rating - I give 0 star (book seaview twin beds & never given)
4 out of 5
Recommended
for Business Travelers
by SHUCHING

This traveler left a rating score only Posted Mar 18, 2015 on Hotels
4 out of 5
Recommended
for Personal Event
by John from Melbourne

Good value!

Posted Mar 17, 2015 on Hotels
Great service, good location and clean hotel. Room furniture looks dated.
3 out of 5
Recommended
for Everyone
by A verified traveler from 愛知県

Posted Mar 15, 2015
Pros: ホテル内のバーに財布を落としました しばらくしてから気づき探しに言ったらスタッフが保管していてくれていましたアジアの国ではまず考えられないことですので 本当に感激しました
Cons: 特になし
Location: 特になし
散歩のできる海岸沿食事処にも近く便利です 部屋も清潔でした。。。。。。。。。。。。。。。。。。。。
4 out of 5
Recommended
for Business Travelers
by SHOICHI from Toyama Japan

日本のビジネスホテルを広くした感じ

Posted Mar 13, 2015 on Hotels
全体的には満足でしたが、前回止まった際に部屋にあった体重計が無かったり、電源の口の位置が不便だったり、部屋毎に多少異なる部分があるのかな…と感じました。 あとは、氷が各階にあると嬉しかったです。