Ratings based on 169 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Other
by A verified travelerfrom Singapore

Towels

Posted Jan 22, 2015
Pros: Large room and good seaview.
Cons: Shuttle service to town or Gurney Drive hawker centre.area
Location: Palau Tikus morning market is about .75km away with local food is available,. With some walking and knowing your way, bus transportation is possible.
The towels for bath and etc was not in complete set and had to be requested on 2 occasions on my 3 nights stay. Breakfast is very ordinary. Beside this the facilities are OK.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Great sea view.

Posted Jan 20, 2015
Pros: Pleasant & polite staff.
Cons: Hotel breakfast spread is not much.
Location: Cheap Eateries nearby. Walking distance to famous hawker food at gurney drive. Near to Shopping centers at Gurney Plaza & Paragon.
Stayed for 4nights. My room had great sea view. Room & toilet is clean .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Clean hotel near to beach

Posted Jan 5, 2015
Checked in with family for 2N during December 2014. Day One check in I was told rooms were not ready, so left baggage at counter and signed in. Came back after lunch and found out sign-in sheet no longer there but luckily bags were there! Clean hotel, clean room/toilet (plus toiletries), non-smoking floor, no sea view (coz paid for Deluxe rooms). Nearby Gurney Drive hawker food & shopping malls (20 mins walk to Paragon mall & Gurney Plz). Convenient location!
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel facing gurney sea

Posted Dec 30, 2014
Cons: The shower should be maintained. The handle is shaky.
Overall ok. Check in was fast. Only water in shower very slow.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

A wonderful, quick getaway vacation

Posted Dec 27, 2014
Pros: It's location, and spaciousness ( room and the lobby). Although there were many guests I didn't feel cramped in.
Cons: More cable channels, especially for English movies.
Location: The location of the hotel along Gurney Drive makes it easy and convenient to move around. It's location near the sea, Gurney Paragon, and Gurney Plaz
At check-in it took a bit longer than what I've experienced at many other hotels when it's pre-paid. This resulted in standing in the queue for about 12 min and another 4 min to check-in. But then, maybe I happened to be there at the peak, or maybe it was just one of those rare occasions. Everything about the room was just great....spacious, clean, daily replenishment of fruits and drinking water. The massage services were reasonably priced. All the hotel staff were friendly and helpful. .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Msia

Value for money Hotel at Gurney Drive

Posted Dec 26, 2014
Hotel is within walking distance to Gurney Foid Centre. Staff are all friendly from reception to housekeeping.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Tranquil Hotel By the Sea

Posted Dec 26, 2014
Pros: Cosy, hassle free, facilities are of an acceptable condition
Cons: Breakfast fare/ buffet to cater to a better variety.
Location: 10 mins walk to major malls. accessible via taxi to various locations within Penang
Found the hotel pretty accessible to quite a few places in Penang although its about a 15 - 20 mins walk to malls like Gurney and Paragon and the famous hawker fares along Gurney drive. Enjoyed the stay in this rather cosy hotel.
2 out of 5
by A verified traveler

System down

Posted Dec 22, 2014
The system was down when I wanted to do early hotel check in on 15Dec 2014. It made me wait for almost 3 hours and it was totally unacceptable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Nice Stay

Posted Dec 7, 2014
Overall enjoyed our 2 nights stay at hotel. Would return if price remain reasonable. The only unpleasant experience was during check in we had to wait for a very long time to get the room n keys ready for collection.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario, Canada

Fresh clean room towels.

Posted Dec 2, 2014
Pros: Clean room and buffet breakfast.
Cons: Checkout staff could be more friendly and bid us farewell.
Location: A few minutes walk from shopping malls, Gurney Plaza and Paragon. Close to local restaurants. Nice walk on the esplanade in front of the hotel.
Room cleaning staffs were very attention to our needs. We were provided with fresh and ample room towels. The hotel even have someone checking to make sure the room is cleaned and to our satisfaction. And we love the many selections on their buffet breakfast. We stayed on two different occasions during my recent visit to Penang. And I would come back again.