Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

ビーチ直結の安らげるホテル

Posted Dec 15, 2014
モーニングブッフェが豊富で美味しい。チェックアウト後も部屋以外のプール、シャワー、、アメニティの利用出来て満足でした。最終日チェックアウト後、フライト時間まで満喫しました。
4 out of 5
Recommended
for Everyone
by A verified traveler

An enjoyable and relaxing holiday.

Posted Dec 13, 2014
It was a very nice stay at the hotel. A very strategic place with a nice beach right at the hotel with various types of activities available. Wish could have stayed longer.
3 out of 5
by A verified traveler

Receptionists should have better manner/attitude

Posted Dec 9, 2014
Cons: See above.
Stayed on 6 December for a night for my friend's birthday and the hotel offered to provide us with a small birthday cake free of charge. It was indeed a kind gesture from the hotel. However, they wrote the message on cake wrongly without confirming with me. It would have been nice if they had double confirmed with me what birthday message I wanted to have on the cake, without assuming that I spelled wrongly. Secondly, the receptionists were always asking guests to wait for room to check in. Granted it is a busy season and the hotel may run out of rooms, still, I wish the receptionist could tell me an estimation of time I'd have to wait without me waiting at the lobby like an idiot not knowing when to check in (and I was sorta in a rush). Some words for receptionists: Even if you're annoyed or upset when people ask you something you didn't expect they'd, no right you should frown at them. You're the representative of the hotel and should always bear in mind that your attitude contributes to the hotel's reputation. Ironically, the cleaners and waitress had better attitude compared to the receptionist who served me.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom singapore

Great outdoor area

Posted Dec 9, 2014
Like the outdoor area in the evening. The minor point being the pool shuts a little too early at 7pm
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Khoo

Very satisfied !

Posted Dec 6, 2014
I booked a hill view room,and was expecting to see hills or car park from my room window but hey, when i checked in , I was given a perfect pool view room right smack at the centre of the building with a nice balcony and even the sea viewable ! The bed was super huge, nice facilities, clean beach and breakfast was good with lots of choices. We got a complimentary birthday cake from the hotel even though my dad's birthday is two days later. Overall very satisfied stay, vowed to come back to this hotel every year to enjoy the beach
4 out of 5
Recommended
for Families
by A verified traveler

Good family resort

Posted Dec 1, 2014
The hotel is located far away from George Town and although the hotel provides shuttle bus to and from there its still quite far away, and do reserve your place for the shuttle bus early because thee are only limited seats available. The room is nice but the cleanliness can be improved. Breakfast is good with lot of varieties to choose from.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur

Nice resort, but not Shangrila's standard

Posted Nov 28, 2014
Returned to this hotel after 12 years. The "wow" factor 12 years ago felt no more. Although it has undergone renovation couple of years ago, the room condition is just satisfactory. We stayed 2 nights in hill view superior room. The toilet is the major failure of the room - dated marble top, standing shower on bath tub with shower curtain, uneven overhead shower spray and un-user friendly shower tap...all these made unpleasant shower experience and is certainly unfriendly for elderly to climb in/out the bath tub to take shower. Nevertheless, water pressure was good, with significant chlorine odor. Non-carpeted floor in room-must wear slipper all the time otherwise too cold. Check-in was smooth and friendly at Golden Circle member counter. Breakfast was outstanding. Pools were clean and with life guards. Adventure Zone - Must visit if bring along kids or even teenagers. Why not offer it free for hotel guests?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fontana, California

Serene Getaway

Posted Nov 28, 2014
Great location and ambiance. The pro was the location, close eateries if you want to venture with your food pallet and the night market is right outside the gate. The con was that there were many peddlers on the beach side that constantly approach you to utilize their recreational water sport services . Overall the hotel is a great stay and would highly recommend it to family and couples.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom bangkok

Great hotel by the beach with fantastic facilitie.

Posted Nov 22, 2014
Superb. Great bar and pool area, gym, reading room and fantastic breakfast.
4 out of 5
Recommended
for Families
by A verified traveler

ファミリー向けの高級ホテル

Posted Nov 7, 2014
Pros: 立地、プールと庭、スタッフ
Cons: 客室のバスルーム
Location: ジョージタウンからは遠いですが、のんびりして良いところです。
シャングリラというブランドで選ぶとがっかりしますが、スタッフの質が良いので救われます。部屋の水回りが老朽化しているのでそろそろ改修が必要だと思います。