Ratings based on 131 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from brisbane australia

great family resort on the beach

Posted Aug 16, 2014
Pros: great staff'; very good breakfast
Cons: bathrooms need update
Location: on the beach. night market in front of resort
trip was our 4th and was for our 50th wedding anniversary. the resort staff went out of there way to make our stay great we find this resort to be the best for location on penang
4 out of 5
Recommended
for Everyone
by A verified traveler

Just as I remember it.

Posted Aug 9, 2014
Pros: Close to the beach, clean, and generally friendly staff.
Cons: The front office staff could be more efficient and friendly and not so deffensive.
Had a very pleasant stay. I would definitely stay there again.
2 out of 5
by A verified traveler from D

Old hotel

Posted Jul 27, 2014
Old hotel , sea with jelly fish , surrounding area not clean
4 out of 5
Recommended
for Everyone
by A verified traveler from Germany

Nice hotel directly at the beach, good location

Posted Jul 25, 2014
Pros: happy hour, direct beach access with lots of activities, mini golf course next door, friendly personal, free shuttle to Georgtown...
Cons: very crowded during breakfast, Restaurant for breakfast has no aircon....
Location: perfect location, many shops and restaurants nearby hotel
we, family of three, stayed there for 5 nights and enjoyed our stay very much. This hotel is a lively, sometimes a bit crowded place. It offers a lot of beach activities (extra payment of course). The staff is friendly and very helpful. The location is perfect in terms of nearby shopping and dining.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Vic,Australia

Good location. Close to all you need.

Posted Jul 24, 2014
Pros: The location and the friendly staff.
Location: Close to night market and good eating places especially Andrews Kampung Restaurant across thee road, great place to eat.
Hotel very comfortable. Staff very friendly and always willing to help. Upgraded our room to water view room which was much nicer.
3 out of 5
Recommended
for Families
by A verified traveler

Hotel located in a good area near Batu Ferringgi

Posted Jul 22, 2014
Pros: Ideally situated near night market, eateries & beach activities. Nice pool area & good kids tv channels to keep the kids occupied. Comfortable bed.
Cons: Maintenance of hotel facilities are it is really old. Relook into the housekeeping department as they are understaffed.
Location: Beach activities. Night market is nearby. Good choice of food at nearby food centres, restaurants in the evening. Beers at the nearby pubs are cheaper
I stayed at Golden Sands Resort with my family in 3 rooms (# 135, 137 & 139) from 10-13 June. These rooms are located on level 1 and facing the main road and very near to a mosque. The mosque starts their ritual and singing as early as 4plus in the morning. If you are a light sleeper please insist a higher floor room facing the sea. The housekeeping dept is understaffed. Be prepared to have unclean rooms when you get back to the hotel after dinner. You see the same staff working since morning till night in a 12hours shift. Don't expect the rooms to be thoroughly clean although it is a 5 star hotel. The drainage system in the bathroom is bad. In room 137, the water flows so slowly into the drainage hole. The repairman came to clear the drain in the bathtub but it affected the bathroom in our connecting room # 135 with an overflow of dirty water from the drainage area. Breakdown of equipment such as leaking kettle and faulty room phone that got replaced after several calls. What is good? It is the location, good kids channel & nice pool area to keep the kids occupied and things to do near by in the evening like night market and good local food in the streets. Comfortable bed. Despite the bad experience, the stay is still bearable given that I booked a good deal for the room rate. I would only recommend this hotel if the rate you are getting is a steal. I might consider Lone Hotel penang which is just next door to Golden Sands Resort in my future trip
4 out of 5
Recommended
for Everyone
by A verified traveler from Penang

Children Friendly Hotel

Posted Jul 22, 2014
My kids thoroughly enjoyed the stay especially the pool side. I would like to suggest entrance to Adventure Zone to be complimentary for hotel guest's children as part of the add on benefits for hotel guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Didn't enjoy the breakfast

Posted Jul 14, 2014
Only had time for the buffet breakfast. Spread was excellent but everything including the curry was sweetened with sugar(?). The good hawkers nearby prepared more authentic dishes.
3 out of 5
Recommended
for Everyone
by A verified traveler

Golden Sands Resort

Posted Jul 14, 2014
Pros: Friendly staff
Cons: Standard of coffee at breakfast Smell of cigarette smoke in passageway to rooms
Location: Location is good for beach activities , however at least a 30 minute ride to major shops and 45m to 1hr to airport
I stayed at this hotel about 7 years back when and decided to return Our room was facing the road and in the morning noise from the traffic is very loud, would suggest sea facing room Generally the staff are very pleasant , kind and helpful Good hotel for young families
4 out of 5
Recommended
for Families
by A verified traveler from singapore

Great for family with young kids!

Posted Jul 12, 2014
Pros: Family orientated!
Cons: The beach need a clean up badly and perhaps the gym can be a bit bigger!
Location: Well, it just a 3 days 2 nights stay for us and we mainly stay in the hotel, enjoying the facilities like the swimming pool & kid club!
The arrival at the hotel were so so...... It was my birthday actually on the day we arrived, but NO surprises! The staff should also practice more meet & greet as we did not feel the warm welcome from them as this is a family resort setting! Otherwise, my kid love the kid club and Kudo to the staff there!