Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very child friendly hotel

Posted Dec 19, 2014
The kids had lots of fun at the pool. The breakfast buffet has a very good spread.
3 out of 5
Recommended
for Families
by A verified travelerfrom Singapore

Hard Rock Hotel Penang

Posted Dec 12, 2014
Pros: 1.Beautiful Beach .nice water play area for kids 2.Teens club movie room is a hit with the kids 3. Bar attendants are cool , good cocktail blends.
Cons: 1.Improve kids club 2.Shuttle services to nearby attractions
Location: Eat & Relax by the beach
It's quite a disappointment compared to our stay 3 years ago , hotel was overpriced (guess maybe that's due to the peak holiday period) but a lot of things have changed too. 1.The pizza place beside the kids club used to serve very good rich pizza's , this time around we were served skinny pizza's and the margarita's / "sex by the beach" were very diluted drinks .. 2. Reception were not that welcoming either 3. Hard Rock Cafe served the worst mac & cheese ..ordered for 3 kids and all of them refuse to eat the hard spiral macaroni and the white cheese that had harden.. 4. We were excited that the kids could enjoy the kids club by alas ..the kids refuse to be left there after few hours ..same coloring/painting ..repeatedly ..not much engagement from the staff. We wish the kids club can really be improved with activities that will engage 5 year olds. 5.There's also no shuttle services provided to nearby attractions that's 10mins away (Escape, Butterfly park etc.) If there's no transportation , than guests are mostly stranded ..hope HR hotel can look into this. I'm sure it will be a hit with the guests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

A very good hotel for the whole family .

Posted Dec 12, 2014
Pros: The atmosphere and the "' just step out to the beach nearness", is fantastic. The Staff are very friendly.
Cons: Should give out goodies to the little ones.
Location: Location is good and the little food shops for local flavours are just great. Go to the night market nearby within walking distance.
They have many organized and planned programs for all ages and what with the Foam Party for the children and adults.
2 out of 5
by A verified travelerfrom Malaysia

lost awesome..ness

Posted Dec 9, 2014
Pros: The ambience at the spa and the treatment was really awesome, as was the service.
Cons: This is a service industry, so the people need to improve.
Location: The shuttle bus was a nice welcome.
DISAPPOINTING! I have stayed at the Hard Rock a couple of times but this time my experience was very disappointing. The overall standard of the hotel has dropped. 1. I had lunch at Hard Rock Cafe and found a HAIR in my burger. What has happened to the hygiene in the kitchen? Even though the manager offered me an alternative i had already lost my appetite. 2. The housekeeping was very shoddy. Nothing had been cleaned up except our beds and change of towels. My night wear was rolled and left on the bed, as well as the bathrobe. The hair dryer was left as we had used it. The bathroom still had some hair on the floor. 3. The service at breakfast was appalling - Waiters kept taking our plates away as soon as we had put our forks down. Sometimes without asking if we had finished. One of the waiters i found had not courtesy, he kept ushering in guests like cattle in a brisk and curt manner.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom tokyo

Good hotel bit expensive

Posted Nov 25, 2014
Overall good. Far from airport (1 hour). Breakfast is not as good as I thought.
4 out of 5
Recommended
for Families
by A verified travelerfrom Singapore

Very child friendly hotel

Posted Nov 18, 2014
Pros: Pool, spa, room
Cons: diversity of breakfast choices. pizza's
Clean, spacious rooms. Friendly staff. Pool is great for kids. Three slides, water features. Our 3-year old loved it! Breakfast was a bit limited. Pizza at the restaurant was nothing special. But would definitely go back because of the atmosphere and because our son wants to go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Cosy and nice. We are satisfied.

Posted Nov 16, 2014
Pros: Rooms are big enough
Cons: Regular check/cleaning of the bath tub... water flows down very slow.
Location: played near the beach, had coffee near the pool
Staffs are extremely friendly and helpful are the cafe while we are having breakfast
4 out of 5
by A verified travelerfrom 東京

音楽好きのためのホテル

Posted Nov 15, 2014
Pros: 音楽がとても良い。スタッフが明るい。ビーチが目の前。
Cons: かなり安普請なリゾートマンションをリノベーションしているかのようでした。 バスタブが無いこと、シャワールームのドアが劣化していて、洗面所全体が水浸しになり、排水溝から悪臭がしていました。 水周りの故障から、部屋全体が臭かったです。また、ベットの布団類も湿気っぽくて、寝心地は悪かったです。
ライブが常に開催されていて、音楽好きにはとても良いホテルだと思います。 ビーチも目の前で、部屋からの眺めも良かったです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne Aus

fantastic right on beach

Posted Nov 11, 2014
Pros: hotel is great pool fantastic staff are great sand bar is great
Cons: nothing at all
Location: close by to night market and night hawker food stalls for local food
3rd time here always a great time transit bus at front door to Georgetown for day trips everything about hotel is great there is a courtesy bus provided by hotel ay night to take you to night market
5 out of 5
Recommended
for Families
by A verified travelerfrom Kuantan, Pahang

nice and cosy hotel. Near to the beach.

Posted Nov 8, 2014
Pros: Pool
Cons: don't know
Location: Nearby is the night market and food court, Bus stop to the town is just across the hotel
Hotel staff is very friendly. Same at the Hard Rock Cafe. There's a free shuttle bus in the evening to the food court and night market. Life band at the Hard Rock Cafe is really good. We enjoyed our stay. The pool area is just great, especially for families with small children.