Ratings based on 7 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
57% of guests recommend
2.6 Room cleanliness
2.6 Service & staff
2.6 Room comfort
2.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Malaysia

Strategic location but poor management

Posted Aug 5, 2014
Cons: Lot of things
Location: If you want to have dinner, better take boat to Pinang Island instead of having there.
Room - big which make your money worth. NICE Cleanliness - pillow smelly, swimming pool kind of dirty (lots of leaves) Staffs - there is one staff make me feel uncomfortable, he scolded his juniors in front of us. Check-in process - only one staff proceed all customer check-in. View - island and by the beach view. NICE WIFI - only applicable in lobby Restaurant - I don't feel like to dine-in there. They have boat transferred from jetty to island, last trip is 10.30pm, kind of new experience for me to take boat at night.
4 out of 5
for Everyone
by Biners from Penang

Nice hotel with lots of activities.

Posted Apr 9, 2014
Pros: Lots of activities
Cons: Condition of rooms.
Location: Cycling, Swimming, Beach games, Archery, Wall climbing, Paint ball,
Stay there for 1 night and the experience was awesome. The drawback was only the room is out of date. Maybe need to redesign the rooms make it more modern.
2 out of 5
by A verified traveler

Past its Prime

Posted Sep 10, 2013
Pros: • Owners seem aware of shortcomings & try to assist where possible • Some nice rainforest walks
Cons: • This place needs a lot of maintenance on a lot of levels • Food below average
Overall not a great place to stay, despite the pleasant setting.
3 out of 5
for Families
by A verified traveler

Average hotel

Posted May 28, 2013 on Hotels.com
Breakfast was limited, room was a bit tired, we found a half meter snake inside our room waiting and greeting us, rooms are average standard in everything, good location only for those who wants isolated areas for relaxing, good and clean pool, no activities on the beach, no shops, so you have to ride the boat to reach shops and restaurants. all in all you get what you paid for.
1 out of 5
by A verified traveler

A v suck hotel I never been before

Posted Jan 29, 2013
Pros: The boat is quite interesting
Cons: no WIFI in the room, and cannot connect to WIFI in restaurant and lobby.
Jerejak Rainforest Resort basically is v bad hotel coz there is nothing to do on the island, all so-called facilities have not been maintained for a v long time, the beach is dirty, the road to suspension bridge is basically damaged and people are difficult to wak there. The ferry time schedule is v few.
2 out of 5
for Getaway With Friends
by Daniel

Big room, bad service, nice pool!

Posted Jan 25, 2013 on Hotels.com
The reception staff were friendly, but the staff in the restaurant had very bad english so we had problems every time we ordered something. The room was big and comfortable, but the sheets were brown on some spots. The restaurant has a very small menu to choose from and more expensive than penang. The pool area is really good! The pool is big!
1 out of 5
for Families
by Julie

Poorly manage hotel

Posted Jul 15, 2012 on Hotels.com
The room was downgraded. We experienced delayed in check in and the room is unclean. It was cover with white cloth when we walk in and very dusty. No coffee or tea facilities in the room. The bed has bedbugs. The hotel is short of staff and requests such as housekeeping cannot be meet. The room has no phone connection and we were told the phone line has problem on the day but in fact the phone was not connecting to the cable on the wall. The restaurant is not good either, food is cold and requests are not meet due to sort of staff. Very disappointed and not recommended. Boat services are not regular and there isn't much to do in the island.