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Reviews of Cheong Fatt Tze - The Blue Mansion

4 out of 5
Cheong Fatt Tze - The Blue Mansion
14, Leith Street, George Town, George Town, Penang

Reviews

9.4

Exceptional

Rating 10 - Excellent. 279 out of 383 reviews" "
Rating 8 - Good. 79 out of 383 reviews" "
Rating 6 - Okay. 12 out of 383 reviews" "
Rating 4 - Poor. 7 out of 383 reviews" "
Rating 2 - Terrible. 6 out of 383 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at The Blue Mansions. After spending a few days walking the streets of George Town, it was a pleasure to come back each day. The building and interior are stunning, and the service provided by the staff is first-class. It was a real treat to have our own Jacuzzi bath and to step outside with access to the pool. Had this hotel been anywhere else in the world, i am sure we would be paying triple the price, which is well outside of our range. We stayed in the 50's room with our 13-year-old; we had ample space, plenty of wardrobe space, and loved the private garden access at the back. The staff were extremely accommodating and friendly and looking after us.
Stayed 5 nights in Apr 2024
Response from The Blue Mansion Team on Apr 19, 2024
We are most grateful for your kind words on the care you received, and the experiences gleaned at our establishment. We hope to welcome you back to discover fresh experiences with us again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
We live the historic atmosphere.
Stayed 3 nights in Mar 2024
Response from Daniel on Apr 2, 2024
Thank you for your feedback

10/10 Excellent

ELIZABETH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and unique place to stay. We loved our room. Keep in mind that there are daily tours. When we first arrived there was a tour going on and while the tours do not enter the private guest areas, we were a bit alarmed at the noise level, and also that we were not able to sit in the bar area for a cold drink. However, once the tour was over everything quieted down and we able to enjoy the space. Our room was on ground level, but our friends had booked a suite which was up a very steep and long flight of stairs; another thing to keep in mind. But the suite was huge and spacious, as was our room. The staff was perfectly lovely.
Stayed 1 night in Feb 2024
Response from Daniel on Mar 18, 2024
Thank you for your feedback. We are glad that you had enjoyed your time with us.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Daniel on Mar 8, 2024
Thank you for your feedback !

10/10 Excellent

JOHN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite an amazing and unique travelling experience, a hotel and building which is overwhelming in character and appearance. Tranquil, splendid, and atmospheric, staff very obliging and humble, rooms luxurious, al combined to make a wonderful experience.
Stayed 5 nights in Jan 2024
Response from Daniel on Jan 13, 2024
Thank you so much for your feedback. We are gald that you had enjoyed your time with us, and we look forward to welcoming you back in the near future.

10/10 Excellent

Li Wen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, great food, and of course beautiful maison!
Stayed 1 night in Dec 2023
Response from Daniel on Dec 29, 2023
Thank you. We are glad that you had enjoyed your time with us.

10/10 Excellent

Nancy, La Jolla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unlike any other. A gorgeous mansion lovingly restored by a couple committed to giving it life after years of disrepair. It's simply stunning and exudes feng shui! The only negative is that they cannot control what gets developed around them (or doesn't) so it's near both high-rise monsters, and some run-down old properties.
Stayed 3 nights in Dec 2023
Response from Daniel on Dec 29, 2023
Thank you so much for your feedback. We are glad that you had enjoyed your time with us and we look forward to welcoming you back.

10/10 Excellent

KAZUAKI

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The historical building was amazing experience. Enjoyed staying this beautiful place.
Response from Daniel on Feb 16, 2024
Thank you for your feedback!

10/10 Excellent

Chee Yang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay in a UNESCO world heritage building
It’s not everyday that you get to stay in a UNESCO world heritage building! We had an amazing stay, friendly and thoughtful staff and nice interior design!
Stayed 1 night in Nov 2023
Response from Daniel on Dec 29, 2023
Thank you so much for staying with us. We are glad that you had enjoyed your time with us and we look forward to welcoming you back.

10/10 Excellent

SHERMIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
What a wonderful stay. I loved everything about it from the townhouse to the service to the breakfast. Highly recommended
Stayed 1 night in Nov 2023
Response from Daniel on Dec 3, 2023
Thank you for your feedback. Glad you had enjoyed your time with us.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historic building
Such a wonderful place. The building is welcoming and a joy to be in.
Stayed 1 night in Nov 2023
Response from Daniel on Nov 17, 2023
Thank you for your feedback. We are glad that you had enjoyed your time with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice environment
The hotel is very nice with nice design. Staff are so friendly and helpful and provide a lot of background info of the hotel. Breakfast and free briefing session included. Room is tidy and clean. But the hot water supply in the shower room is not stable indeed. Other than that everything is great
Stayed 1 night in Nov 2023
Response from Daniel on Nov 17, 2023
Thank you for your feedback. We are glad that you had enjoyed your time ithe us.

8/10 Good

Wallace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an historical site. As such, its quirks are it beauty and that includes AC, Wi-Fi and bathrooms.
Stayed 1 night in Sep 2023
Response from Daniel on Nov 8, 2023
Thank you for your feedback, Glad that you had enjoyed your time with us.

10/10 Excellent

Tomoyasu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t know our room was not in the same building as blue mansion. Overall stay was great though
Stayed 2 nights in Aug 2023
Response from Rouhan on Aug 31, 2023
We are most grateful for your positive feedback and hope to be able to welcome you back again soon.

10/10 Excellent

Rossleigh

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great restored mansion. We loved it there and found Georgetown full of great dining and good shopping
Stayed 11 nights in Jul 2023
Response from Daniel on Jul 24, 2023
Thank you so much for your feedback. We are glad to have had you with us and hope to welcome you back soon!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Daniel on Jun 29, 2023
Thank you for your feedback. We are glad that you had enjoyed your time with us.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel itself and the staff. The internet was not so good.
Stayed 2 nights in Jun 2023
Response from Daniel on Jun 29, 2023
Thank you for your feedback. We look forward to welcoming you back soon !

10/10 Excellent

MARTYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Malaysia!
We stayed for 3 nights on our tour of Malaysia and were wowed out by whole experience. The hotel is in a fabulous location with Chinatown, the harbour and many other attractions within walking distance (or accessible by free CAT bus) The rooms were extremely comfortable and steeped in history. The breakfast was delicious and our sampler menu dining experience was a real treat. Two areas however really stood out; Firstly, the hotel is also a museum and is full of amazing history. A free tour for residents is provided and we were lucky to go on the Friday morning tour that was led by the owner Loh Lim who was informative and passionate about the property history and renovation. I would recommend doing the tour early in your visit so that you can appreciate the finer points of the hotel. The greatest asset of the hotel however is the staff who were fabulous. They were super attentive and friendly...if only the staff at Raffles in Singapore and The Majestic in KL could match the staff at the Blue Mansion! Remember, it is a museum and a live renovation project so it's not the super swanky experience of some of the other 4 and 5 star hotels on our travels but the service and atmosphere was outstanding! Thank you to the team for a magical experience.
Stayed 3 nights in Jun 2023
Response from Rouhan on Jun 22, 2023
Thank you so much for your feedback. It brings us great pleasure to know that you have enjoyed your experience at the mansion as we continue to care for and enhance its features.

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Music from local hawker center next to hotel makes some noise in the evening
Stayed 1 night in Jun 2023
Response from Rouhan on Jun 3, 2023
Thank you for sharing your feedback and concerns. Please know that we take this feedback seriously and that your concerns will be immediately rectified.

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Blue Mansion is a step-back in time, full of wonderful history. Well located with very friendly staff.
Stayed 3 nights in May 2023
Response from Daniel on May 25, 2023
Thank you for your feedback. We are glad that you had enjoyed your time with us and we look forward to welcoming you back soon !

10/10 Excellent

Don

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice restoration of a grand property. The staff are all very thoughtful and helpful. An example was making breakfast boxes for us because our checkout was very early. Food on the property is quite good. It is a small hotel only 18 rooms so there is limited staff sometimes you need to find them but they are always very helpful. An annoying issue for me was their automated checkin which asks for a lot of information including a pic of your passport. The software doesn’t always allow you to enter information (I used my iPhone) . The number listed to call also seems is not wifi calling friendly so high charges were required.
Stayed 2 nights in May 2023
Response from Rouhan on May 23, 2023
We are most grateful for your kind words on the care you received, and the experiences gleaned at our establishment. We hope to welcome you back to discover fresh experiences with us again soon.

10/10 Excellent

Kathleen, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Daniel on May 20, 2023
Thank you for the your feedback. Glad you had enjoyed your time with us and we look forward to welcoming you back soon !

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this property
Stayed 2 nights in Apr 2023
Response from Daniel on May 20, 2023
Dear Jennifer, We had waived your cancellation despite being over the cancellation period. I am sorry that your were not aware that the room you booked was NOT ON SITE although this was highlighted clearly on the booking page. Nevertheless i hope you had enjoyed your time in George Town

10/10 Excellent

Jefferson, Flat Bush

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for a unique place to stay, The Blue Mansion is it! The mansion itself is beautiful and the staff were very nice. It's walking distance to a lot of the attractions Georgetowm offers and close to the ferry if you happen to be coming through that way. Highly recommend this place if you are staying in Penang :)
Stayed 2 nights in Mar 2023
Response from Daniel on Mar 30, 2023
Thank you for your feedback. Glad you had enjoyed your time with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a wonderful building with very pleasant staff. Limited food options, but many local places to eat. Rooms are lovely, with lots of space. Road noise can be an issue, but wasnt for me.
Stayed 6 nights in Mar 2023
Response from Daniel on Mar 30, 2023
Thank you for your feedback. Glad you had enjoyed your time with us.

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Daniel on Mar 30, 2023
Thank you for your feedback. Glad you had enjoyed your time with us.

8/10 Good

Chee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is great and it's an excellent experience to stay at the Unesco heritage building. The only downside is that there is a neighbourhood food court with karaoke facility that can occasionally be too loud for us.
Stayed 4 nights in Jan 2023
Response from Daniel on Feb 9, 2023
Dear Mr. Chee, Thank you for your feedback and im glad that you had enjoyed your time with us despite our neighbors. We are trying our best to deal with them. Once again, many thanks and hope to welcome you back again in the near future.

6/10 Okay

Jack

Traveled with partner
Liked: Cleanliness
Despite the promise they would cater for gluten free breakfast, it was a real struggle. Same for dinner and prices were too high for quality of food. As I'm coeliac, and despite my timely request, I didn't feel that staff and management put real effort in accommodating GF support. Overall, a very average experience.
Stayed 2 nights in Jan 2023
Response from Daniel on Feb 9, 2023
We are really sorry to hear of your disappointment with your stay and thank you for your feedback. Please rest assured that your points will be addressed as we try to do better and improve our guests’ experiences here at The Blue Mansion.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage property
Stayed 3 nights in Jan 2023
Response from Daniel on Feb 9, 2023
Thank you for your feedback. Glad you had enjoyed your time with us.

10/10 Excellent

Fleur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penang weekend…
Beautiful heritage building, museum and hotel. Wonderful experience, peaceful, interesting and unique. Weekend evenings there is traditional music in the courtyard and upstairs an in house restaurant. A small pool and garden at the property. Staff were very friendly and super helpful. Room was spacious, clean and comfortable. Location is central, good for food, shopping and sightseeing. Very recommended, we would stay again.
Stayed 1 night in Dec 2022
Response from Daniel on Dec 9, 2022
Thank you so much for your kind words. We are glad that you had enjoyed your time with us and look forward in welcoming you back in the near future.

4/10 Poor

Muhammad Sazali

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrogantly relying on fame/reputation of property
This property is impressive. It’s an architectural gem! The accessible areas for the paid guests are tranquil, although clearly marked for guests only they are easily accessed by non guests as witnessed during our stay. lYou can’t doubt the aesthetics, cleanliness and integrity of The Blue Mansion. Now, the problem lies with the staff. Check in. We felt like it was an inconvenience, there wasn’t any personalised welcome to this boutique hotel, eg where are you from, have you been to Penang before? however we were welcomed with a nutmeg juice and then a tour of and introduction to the quirks of them room. We had breakfast included. Then
Stayed 4 nights in Oct 2022
Response from Daniel on Nov 9, 2022
We are really sorry to hear of your disappointment with your stay and thank you for your feedback. Please rest assured that your points will be addressed as we try to do better and improve our guests’ experiences here at The Blue Mansion.

10/10 Excellent

Yiwei

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mansion is a very unique structure and it was fun staying in a beautiful piece of history. The staff were nice and there is a really cute cat that lives on the premises. I liked the tour talking about the mansion and the traditional live music played on Friday and Saturday nights. Breakfast buffet is not huge, but tasty. Nice touches include complimentary kueh in the afternoons and free minibar drinks (non alcoholic). The pool is small but adequate. I think they should provide an option to not change towels to save water (be more eco friendly). Also, I would suggest providing some kids menu items at the restaurants.
Stayed 2 nights in Aug 2022
Response from Daniel on Sep 9, 2022
Thank you for your feedback,, Glad you had enjoyed your time with us.

10/10 Excellent

Philomena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed at the Tjiong townhouse associated with The Blue Mansion. It was a large and lovely unique space for our family. It was a comfortable haven from the hustle and bustle of the city outside. The complementary breakfast at The Blue Mansion was always delicious. The tour is a MUST....very well done! I can't speak highly enough about the staff at The Blue Mansion. Daniel, in particular, took great care of us. When our son left his sunglasses behind, Daniel located the sunglasses and mailed it to us at our next destination, and followed up with us until we received the package. I would highly recommend The Blue Mansion and its associated townhouses.
Stayed 2 nights in Aug 2022
Response from Daniel on Sep 1, 2022
Thank you so much for your feedback. We are glad that you and your family had enjoyed your time with us.

10/10 Excellent

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best accommodation ever, such intricate details and craftsmanship in the architecture and design, combined with warm and friendly staff.
Stayed 2 nights in Aug 2022
Response from Daniel on Aug 26, 2022
Thank you for your feedback. Glad you had enjoyed your time with us.

8/10 Good

Chee Keong

Traveled with family
Liked: Cleanliness, staff & service
Baby elephant in the room above!
Our third booking for Blue Mansion Cheong Fatt Tze via Hotels.com this year. Always good to experience stay with Blue Mansion. This time though the experience was a bit unusual as there was a baby elephant staying in the room above us. Loud footsteps, thudding across the floor above especially at night, late into the night. Eerie since we were not sure if there were hotel guests upstairs! Fits well with the unique atmosphere and decor in the Blue Mansion. The rooms and common areas at this hotel are really old, with historical heritage. So, you either really love it, or not at all if you’re not interested in Chinese antique furnishings and decor. Check-in process was fast and efficient. Good breakfast menu selection and service at breakfast was very good. Housekeeping needs to be more generous with replenishing soaps and toiletries. Beautiful small garden by the pool but unfortunately the swimming pool is more like a giant size bathtub. Cafe and high end restaurant at the hotel is fairly pricey, but there are many good eateries, bars and cafes near to the hotel which is centrally located. Would definitely recommend the Blue Mansion for an interesting and unique hotel experience. I had made two separate bookings via Hotels.com this trip, first booking on 20-23 June, and a second booking on 23-24 June. Next time I may have to book directly with the hotel since Hotels.com did not credit me with the lovaltv stamps for mv stav on 20-23 June 2022.
Stayed 1 night in Jun 2022

10/10 Excellent

Ella, Waterloo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To sleep and eat in such an amazing property was beyond my expectations ! The property was amazing as were all the staff.
Stayed 2 nights in Jun 2022
Response from Daniel on Jun 28, 2022
Thank you for your feedback. We are glad that you had enjoyed your time with us.

6/10 Okay

Chee Keong

Stayed 3 nights in Jun 2022
Response from Daniel on Jun 28, 2022
Thank you for your feedback.

2/10 Terrible

Seungwan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't check in at the appointed time and had to wait while the hotel staff cleaned
Stayed 1 night in Jun 2022
Response from Daniel on Jun 13, 2022
We are really sorry to hear of your disappointment with your check in and thank you for taking the time to leave your feedback. Please rest assured that our team did endeavour to have your townhouse ready on time but was delayed by 20 minutes due to it being a very busy period. Please know that we strive to always deliver the best and your points will be addressed. We will do better and improve our guests’ experiences here at the Townhouses by the Blue Mansion, and hope you return to experience it soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Daniel on Jun 10, 2022
Thank you for your feedback! Glad you had enjoyed your time with us.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Pace to stay in Penang
Loved staying at this Hotel, such fabulous staff and lovely part of Penang history. Comfortable bed and fantastic breakfast. Really happy we spent a few days here.
Stayed 2 nights in May 2022
Response from Daniel on Jun 13, 2022
Thank you for sharing your pleasant review. We are glad that you had an amazing experience with us and hope to welcome you back soon.

10/10 Excellent

Tasneen Zafar, arlington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at one of the town houses away from main property, but also had dinner and breakfast at the main house itself. The accommodation was amazing. Really well restored old house, perfect for family of four in a quiet neighborhood, but walkable from both main house and other attractions. The staff was stellar - so helpful, especially the manager Daniel, who was super responsive on Whatsapp. I would highly recommend staying here for families!
Stayed 3 nights in Apr 2022
Response from Daniel on May 4, 2022
Thank you so much for your feedback. Glad that you and your family had enjoyed your time with us..We look forward to welcoming you back soon.

10/10 Excellent

Farah Nabila Ayesha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly local living experience in Penang
We stayed in the Zhang townhouse. Big pros were: 1. The space 2. The interior design 3. The location 4. The comfort 5. The amenities (I found the washing machine and water filter particularly useful) 6. The experience Some points for improvement: 1. Upfront information about parking and transport to/from the mansion - we had to ask about these items 2. Upfront information about breakfast in the townhouse - although we knew this was an option, what we didn't know is that we had to pre-order it the day before as the food would have been sent the evening before 3. A rack to hang clothes - both wet clothes from the washer and dry clothes upstairs Overall, a really enjoyable and comfortable stay for small groups. Highly recommended!
Stayed 3 nights in Jan 2022
Response from Daniel on Jan 29, 2022
We are most grateful for your positive feedback and hope to be able to welcome you back again soon

8/10 Good

Lin Dar

Stayed 1 night in Jan 2022
Response from Daniel on Jan 26, 2022
Thank you for your feedback. Glad you enjoyed your time with us.

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !! Such rich history . We went back to the 1800’s for the night!
Stayed 1 night in Dec 2021
Response from Daniel on Jan 26, 2022
Thank you for your feedback. Glad you enjoyed your time with us.

10/10 Excellent

Chwee Shee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay and really happy in overall. Highly recommendate...
Stayed 2 nights in Dec 2021
Response from Daniel on Jan 26, 2022
Thank you for your feedback. Glad you enjoyed your time with us.

8/10 Good

Winnie

Stayed 2 nights in Nov 2021
Response from Daniel on Jan 26, 2022
Thank you for your feedback. Glad you enjoyed your time with us.

10/10 Excellent

Tsubasa

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come back soon
Amazing hotel ever!!!!! Hospitality and all staffs are perfect.
Stayed 2 nights in Oct 2021
Response from Daniel on Nov 2, 2021
Thank you for your feedback. Glad that you had enjoyed your time with us.

10/10 Excellent

Rashdan

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Daniel on Jul 12, 2021
Thank you for your feedback. Glad you had enjoyed your time with us.