Twin Room | In-room safe, desk, blackout drapes, free WiFi

Reviews of Tune Hotel Georgetown Penang

2 out of 5
Tune Hotel Georgetown Penang
100 Burmah Road, George Town, Penang

Reviews

6.8
Rating 10 - Excellent. 57 out of 478 reviews" "
Rating 8 - Good. 174 out of 478 reviews" "
Rating 6 - Okay. 153 out of 478 reviews" "
Rating 4 - Poor. 64 out of 478 reviews" "
Rating 2 - Terrible. 30 out of 478 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Fnu

Liked: Property conditions & facilities
Good
Stayed 3 nights in Mar 2024

6/10 Okay

Alan

Business traveler, Traveled with partner
Disliked: Amenities
Other than having access to nearby eateries, the hotel itself is not fantastic. Small and cramp. Good to go if on a budget, otherwise would not recommend.
Stayed 3 nights in Mar 2024
Response from Azlin on Mar 26, 2024
Dear Alan, thank you for taking time to share us your recent experience. We are sorry for the unexpected event during your stay. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nurazlin

4/10 Poor

ERIC

Liked: Cleanliness
Something feels wrong.
Stayed 1 night in Jan 2024

8/10 Good

Ehin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Situated in a location that's pretty close to various attractions such as The Top Penang, Sun Yat Sen Museum, Sun Yat Sen Memorial Centre (within walking distance), to Fort Cornwallis and Penang Hill by car. Many eatery ou tlets of various types and cuisines in the surrounding vicinity. Staff was very nice and friendly. Room was nice and comfortable, but quite small and confined. For some reason, the shower has no hot water during nighttime. Another disadvantage is that the hotel has got very limited parking space, had to park outside (public parking) for most of the stay (though free parking for nighttime). But this is understandable as most buildings there have limited space, thus, limited parking. Overall, it was satisfactory and comfy.
Stayed 3 nights in Dec 2023

4/10 Poor

BEE KHENG

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location is good but hotel lacks facilities. No kettle, no beverage, no mini fridge, no TV. The glass door leading to the toilet creaks loudly each time you close the door. Would not recommend this place.
Stayed 3 nights in Sep 2023

8/10 Good

Han Leong

Liked: Cleanliness, amenities, property conditions & facilities
Great food within the proximity
Stayed 3 nights in Aug 2023

4/10 Poor

FARVINNISA

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Matt, Mt Evelyn

Business traveler
I booked by accident and immediately tried to cancel but was refused. I will not stay here again.
Stayed 18 nights in May 2023
Response from Putasnen on Jul 25, 2023
Dear Matt, thank you for your review and our sincere apologies for the unpleasant experience. However every confirmed booking unable to waive the payment due to wrap with cancellation policy which is Non-Refundable. We hope able to welcome you on future.

6/10 Okay

paul

Disliked: Property conditions & facilities
Very basic double room, no where to put clothes, except for the three coat hangers which were suspended off some rails in the corner.
Stayed 2 nights in Jun 2023
Response from Putasnen on Jul 25, 2023
Dear Paul, Thank you for your review and for choosing our hotel. I'm happy that overall your stay is good and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent basic hotel
Decent basic hotel with convenient location. Kinda dated but generally clean. Will be better if water dispenser for hot/cold water can be available at every level, rather than level 2 alone.
Stayed 2 nights in May 2023

8/10 Good

Ethan Boon Yang

Stayed 3 nights in Feb 2023

8/10 Good

Zeeshan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Hock Meng

Liked: Staff & service

8/10 Good

Engi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with stay this hotel
Stayed 2 nights in Oct 2022
Response from Putasnen on Oct 28, 2022
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Wong

Stayed 1 night in Sep 2022
Response from Putasnen on Oct 15, 2022
Dear Wong,I appreciate your full rating about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us 04-2275807.

8/10 Good

Stephen P

Liked: Staff & service, property conditions & facilities, room comfort
Good value
Basis small rooms. Clean, modern, nice beds and pillows
Stayed 1 night in Sep 2022
Response from Putasnen on Oct 15, 2022
Dear Guest,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us 04-2275807.

4/10 Poor

Kamal Bahri, Mohamad

Stayed 1 night in Sep 2022

8/10 Good

Harry Crawford Anak

Stayed 1 night in Jun 2022
Response from Danny - Duty Manager on Jul 4, 2022
Dear Harry Crawford Anak. Thank you for your review. We are glad that you have enjoyed your stay with us. We hope to see you again soon. Stay healthy & have a nice day ahead!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Convenient location
Location is quite convenient.
Stayed 2 nights in Jun 2022
Response from Danny - Duty Manager on Jun 25, 2022
Dear Anonymous. Thank you for sharing this review. We are glad that you have enjoyed your stay with us. Tune Hotel Georgetown Penang is strategically located in the heart of Georgetown, where you have convenient access to heritage sites, famous eateries and shopping malls. We hope to see you again soon. Stay healthy & have a nice day ahead!

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Danny on Dec 31, 2021
Dear Anonymous. Thank you for your review. We hope to welcome you back again with a more positive experience. Stay healthy & have a nice day! Regards, Danny - Duty Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Suitable for overnight stay
Overnight stay. The room was a bit cramped. Not much space to move about & no chair to sit on. Cleanliness was ok.
Stayed 1 night in May 2021
Response from Danny (Senior Supervisor) on May 12, 2021
Dear Anonymous. Thank you for your review. We are glad that your stay was positive overall. We apologize for the room's limited space as we strive to provide the best value to our hotel guests. Hope to see you again soon! Stay healthy and take care.

10/10 Excellent

sangaran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good nice stay
Stayed 1 night in Oct 2020
Response from Auzae-Hotel Manager on Oct 15, 2020
Dear Sangaran, thank you for taking time to share us your recent experience. We are pleased to know you had a great stay with us. We look forward to welcome you back with us soon. Stay safe and have a nice day ahead. regards

10/10 Excellent

ROSLI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Auzae-Hotel Manager on Aug 18, 2020
Dear Rosli, thank you for the full mark given on your recent stay with us. We're pleased to know you had a great stay during your visit. We look forward to serve you again in the near future. Stay safe and have a nice day ahead. Regards

8/10 Good

Suh Horng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel for your basic need.
Overall the hotel is great. The only thing I dislike is the have to pay for the car park and I had problem to park my car due to the parking is full.
Stayed 1 night in Jul 2020
Response from Auzae-Hotel Manager on Jul 20, 2020
Dear Suh Horng, thank you for taking time to share us your recent experience. We're delighted to know you had a great stay with us. Parking operated by private company surrounding the hotel and next door New World Park provide 150 parking allocation. We much appreciate your support and look forward to welcome you back with us soones. Stay safe and have a nice evening ahead. Regards,

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Putasnen on Feb 20, 2020
Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Putasnen, Duty Manager

8/10 Good

Choon Yong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Putasnen on Feb 20, 2020
Dear Choon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Putasnen, Duty Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and near town
Stayed 4 nights in Oct 2018
Response from Putasnen on Dec 20, 2019
Dear Guest, Our locations are definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Georgetown Penang and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. Sincerely, Putasnen, Duty Manager.

8/10 Good

Kong Kam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation at budget price.
My favourite accommodation in Penang. Room may be small and facilities limited but the bed is nice and the shower is great. At this budget price, I can't ask for more.
Stayed 1 night in Dec 2019
Response from Putasnen on Dec 20, 2019
Dear Kong, Thank you for taking the time to share your experience with us. We're so happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back. Sincerely, Putasnen, Duty Manager.

6/10 Okay

Kelvin

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2019
Response from Auzae on Nov 29, 2019
Dear Kelvin, Thank you for taking the time to share your experience with us. We're happy to hear that you had a good stay with us. Our team will be delighted to hear that they were able to make your stay a great one. We look forward to welcoming you back.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Sekurang-kuranya ada heater air minum..dan kenapa pakring perlu berbayar..??
Stayed 2 nights in Nov 2019
Response from Putasnen on Nov 17, 2019
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear that our parking provision did not meet your expectation and didn't providing kettle in room. We do provide Kettle which is you may request it upon arrival with our friendly receptionists and limited parking spaces behind the hotel and when these are full, guests may park at New World Park carpark which is located right next to the hotel (chargeable and managed by New World Park). But please be assured that your feedback has been duly noted as our team continues to strive to provide you with comfort and convenience at an unbeatable price. We hope to welcome you back to our hotel soon. Sincerely, Putasnen, Duty Manager.

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019
Response from Danny on Sep 27, 2019
Hello Anonymous. Thank you for your positive rating!

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019
Response from Danny on Sep 17, 2019
Hello Anonymous. Thank you for reviewing us. We appreciate your support!

10/10 Excellent

Lucienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Danny on Aug 27, 2019
Good day Lucienne. We are certainly more than happy to receive a perfect score of 10 from you! Thank you for your kindness and hope we may get to serve you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
no tv room to small location ok okokokokokokokokok
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location > close to food outlets and transport or walkable
Stayed 2 nights in Jun 2018
Response from Danny on Jul 14, 2019
Good day Anonymous. Thank you for your rating. We are pleased that you have enjoyed our hotel's strategic location at the heart of Georgetown. We hope to see you again soon.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and comfortable
Stayed 1 night in Jun 2019
Response from Danny on Jul 3, 2019
Hello Anonymous. Thank you for your feedback. We are pleased that you have enjoyed your stay. Do hope to see you again sometime in the future.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service
Convenient location, close to popular eating places and bus services. Rooms are small with tight spaces; not much usable vanity area at wash basin! Keyless entry card is flaky - can't open door at times and causes electricity to turn off intermittently during sleep time!! But overall, it's value for money :)
Stayed 4 nights in Jun 2019
Response from Danny on Jun 17, 2019
Hello Mark. We sincerely apologise on the flaky keycard and your troubled nights. We will ask our maintenance team to double check on the keycard and the electricity panel before releasing it for other guests. We do hope you will consider us again in your next visit here. Thank you and have a nice day!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ac is takes time before worked...too hot in our room...
Stayed 2 nights in Jun 2019
Response from Danny on Jun 14, 2019
Good day Anonymous. We sincerely apologise for the matter but we would like to thank you for your kind understanding that it takes time for the aircond to cool down the room when you have just checked-in, especially considering Penang's sunny weather. Thank you for your feedback.

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019
Response from Danny on Jun 9, 2019
Good day Anonymous. Thank you for your rating. We appreciate your support towards Tune Hotels Penang!

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2019
Response from Danny on Jun 9, 2019
Hello Anonymous. Thank you for your kind rating. Hope to see you again.

6/10 Okay

Verified traveler

Traveled with partner, Traveled with family
Room space small Convenient Nearby to town Accessible
Stayed 2 nights in Jun 2019
Response from Danny on Jun 5, 2019
Hello Anonymous. Thank you for your feedback. We sincerely apologise on our room's limited space but it is one of the features that help keep our prices low. We find it cosy and we hope you do too! Thank you for your choosing Tune Hotels!

6/10 Okay

Verified traveler

Traveled with family
NO comments So far so good on this hotel Convenient
Stayed 3 nights in May 2019
Response from Danny on Jun 7, 2019
Hello Anonymous. Thank you for you feedback. We thank you for your support! Do consider us again in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in May 2019
Response from Danny on May 13, 2019
Hello Anonymous. Thank you for your kind rating. Take care and hope we see you again!

8/10 Good

Akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Danny on May 7, 2019
Hello Akira. Thank you for your positive feedback! We are happy to have you as our guest. Hope we see you again some time soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Danny on May 7, 2019
Good day Anonymous. Thank you for your rating! We hope you have enjoyed your stay with us. See you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
the view of hotels
Stayed 3 nights in Apr 2019
Response from Danny on May 4, 2019
Hello Anonymous. Thank you for your feedback. Our City View rooms come with a lovely view of Georgetown and we are glad that you enjoyed it. See you again some time soon!

6/10 Okay

Fareed

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bigger room area
Stayed 2 nights in Apr 2019
Response from Danny on Apr 29, 2019
Good day Fareed. Thank you for writing this feedback. We do apologize that our rooms are very limited in size but this is one of the factors that keep our rates low. We thank you for your kind understanding.

10/10 Excellent

Kelvin, Penang, Malaysia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable stay
Stayed 1 night in Apr 2019
Response from Danny on Apr 28, 2019
Good day Kelvin. Thank you for your nice words. We do put our guest's comfort at the top of our priority list and we are glad that your stay was nice. Hope we see you again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Penang stay
Happy to stay there again. Great for the location to town and food court or Hawker centers off Nagore Road.and New World food court.
Stayed 1 night in Apr 2019
Response from Danny on Apr 26, 2019
Hello Anonymous. Thank you for your feedback. We are pleased to hear that you are happy with our hotel's location as it is conveniently located near some of the most famous street food in Penang. We hope you enjoyed your stay here with us. Thank you for your support.