Reception
Check availability

Reviews of Victoria Inn - Hostel

2 out of 5
Victoria Inn - Hostel
278 Victoria Street, Georgetown, George Town, Penang

Reviews

6.6
Rating 10 - Excellent. 4 out of 40 reviews" "
Rating 8 - Good. 13 out of 40 reviews" "
Rating 6 - Okay. 17 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

10/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Teoh on Aug 30, 2019
Dear guest, Warmest greeting from VGH! It was indeed our pleasure to earn a high score from you. Thank you for staying with us and we hope to welcome you again.

10/10 Excellent

Chin, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a really good stay. Friendly staff and clean room. Booked the twin sharing room and the beds are pretty big.
Stayed 3 nights in Nov 2018

10/10 Excellent

Jules

Liked: Staff & service, property conditions & facilities
The staff were very helpful and pleasant. A good location close to the bus and ferry terminal and near all the attractions and Little India. Again fantastic staff. 👍😃
Stayed 3 nights in Oct 2018

6/10 Okay

NUR KHAIRUNNISAH BINTI

Stayed 3 nights in Aug 2018

8/10 Good

john, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and location
Very good location. Staff very helpful and pleasant. I paticulaily appreciated Mr. Peter for his knowledge, his patience and good cheer.
Stayed 12 nights in Jan 2018
Response from VG on Feb 6, 2018
Thanks for staying with us and we really appreciate your positive feedback. We are looking forward to seeing you again.

6/10 Okay

Donna, MY

Ok hotel
It is very near to murals area,food and transportation. Same breakfast served everyday while we stayed here (eggs,sausages,baked beans,toast,coffee/tea). Ok for the price.

10/10 Excellent

Danial, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place and strategic.
That was fun and relax. Breakfast was nice. But, WiFi connection is so disappointing.

2/10 Terrible

Nurfarrah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay here ever again
I will never stay at this hotel Poor service Room stink Soap dispenser empty Poor free breakfast taste and only for 1 dish per person with no topup Arrogant female chinese at receptionist

4/10 Poor

traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
GOOG location but very poor maintenance
Near bus terminal and the old city yet away from main hustle. Breakfast food and service good. But the cleaning very bad: I asked for room cleaning once only in 5 days but nothing was cleaned: not the bathroom, nor the tables and glasses; they only changed the sheets and towels. As for the guy at the reception, he was a real useless jerk, making mistakes all the time: wrong dates on my breakfast tickets and failing to extend my stay as I had requested, and never ever apologizing.

6/10 Okay

Lee Ling

Ok to Stay
The hotel is just nice for the price and cleanliness.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
very lousy outside.. have opera cina during that time..

8/10 Good

Leong, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasant
pleasant

2/10 Terrible

LUN KAI

Disliked: Cleanliness, staff & service, room comfort
Worse hotel ever
I haven't checked in the hotel, when I arrived the hotel they said sorry we don't have any rooms available and they sent me to another hotel nearby called Hotel19 . The hotel 19 was worse than you imagine, they give me room in 4th floor (410) and the elevator was out of service. I have check out and till now I am waiting for my refund.

6/10 Okay

mohd zaibidi, kangar

Disliked: Staff & service, property conditions & facilities
just ok
Just OK need to improved on facility ie need to have iron at room.

6/10 Okay

Clarence, Malaysia

Liked: Cleanliness
Nice hotel close to jetty and bus terminal.
I only stay for one night. I think the hotel quite good, a lot of parking place. In addition the hotel near the jetty and bus terminal very suitable for the tourists.

6/10 Okay

Rod , Brisbane, Qld, Australia

Budget but not bad
We chose this hotel because it is close to everything in Georgetown. This was a nostalgic trip for this old R.A.A.F.-ie. Not much has changed in 50 years in this part of Penang. Walk from the ferry terminal. A block from the Weld where you will find Mamu Kopitiam - great restaurant - say Hi to Anuar - best coffee, best Nasi Lemak. Walk a couple of blocks the other way to Little India in Chulia St for Roti, or to get money changed or buy tickets to Haat Yai on a mini van. The hotel staff were pleasant and helpful. Breakfast is served downstairs and the chef remembers your preferences and starts preparing as soon as he sees you walk in. This is a budget hotel - so don't expect everything perfect. The beds were comfortable. We eventually got a great shower once the hot water was made to work.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Cheap but not nasty. Great value.
2 night stay! We stay at this hotel regularly and recommend it to friends regularly.

6/10 Okay

Rohaizat

Disliked: Cleanliness, staff & service

8/10 Good

hau, Melaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strategic hotel to stay.. very near Jetty..
I will come again next year during International Penang Bridge Run. Very near to Jetty, bus station & hawker center within walking area.

2/10 Terrible

kavitha, penang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not as expected...
What was told was not there... the worst thing is you have to pay for their wifi service... unacceptable...

8/10 Good

Nur Hanim, Penang

Liked: Staff & service
Affordable Budget Hotel
The room was nice and clean. The staffs were nice and helpful. The continental breakfast was tasty. However, there was a confusion regarding a free wireless internet. As we did the reservation from Hotels.com, it was stated that the wireless internet was free but when we arrived at the hotel, the internet was chargeable.

10/10 Excellent

Atimon

Stayed 1 night in Jun 2023

8/10 Good

Somjate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very near Jetty. Clean rooms.
Stayed 1 night in Apr 2023

6/10 Okay

An-Ting

Traveled with family
Liked: Property conditions & facilities
Hotel WiFi failed all the time
Stayed 2nights,the hotel WiFi was still failed to connected on and their guy did not solve this problem. Outside the hotel, there were some noises happened during to the midnight.
Stayed 2 nights in Feb 2020

2/10 Terrible

waiying

Disliked: Staff & service, property conditions & facilities, room comfort
Bad customer service in penang
The room is hot in day time & air cond is not working properly. The man at the reception refused to change the room and told us all the room are the same.He give us another room card to keep the air cond running while we go out for dinner. After 3 hours, we come back and the room is still warm. The night shift staff speak foul language when we ask to change to another room. Also he trick us to go up and down 3 times to change the card/pouch/breakfast coupon tjen change another room for.us. We have over 20 years experience of travelling and never see something like this before. We should tell everyone we know that penang should not be on yr list of travel
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Fine
The bed linen is shorter than mattress and the blanket is centenary old. Besides, everything is fine.
Stayed 1 night in Jun 2019
Response from Front Office manager on Jun 6, 2019
Dear Sir, Greeting From Victoria Inn, Thank you for staying with us and thank you for your feedback. Hope to see you soon infuture

8/10 Good

Menglong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018
Response from VG on Feb 6, 2018
Thanks for staying with us and we really appreciate your rating. We are looking forward to seeing you again.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
優點:交通方便, 行不到十分鐘, 便是巴士總站 和渡輪碼頭, 還有附近便是境點和夜市. 決點:到逹後 check in , 接待處的男職員找不到我們的訂房紀錄, 幸好找了很久後才找到, 另我們虛驚一場,到我們 check out 時, 要我們交出白色收據才可取回按金, 但是我們没有什麼收據, 最後, 酒店職員找到那收據, 原來是 check in 時那男職員没有交給我們, 又虛驚一場.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Anonymous

Liked: Room comfort
good city location
Hotel in very well located. Can not be better. 2 min. walk to Jetty bus station. All local busses start there. Every sight is within walking distance. Breakfast is eather toast, egg and beens (asians loved it) or nasi lemak (rice, boiled eg and hot sauce) which i prefered. Once they forgot to clean our room, we complained. And than they done it. Wifi is acceptable but sometimes we had problems.

6/10 Okay

Ms Liu, 香港

近碼頭，附近有大排檔很方便
酒店近壁畫非常方便，但員工工作速度很慢,其他都可接受,員工工作態度很好，如有問題都很樂意回答我們,還幫我們call taxi ,非常好

6/10 Okay

lillia, Taiwan

Disliked: Cleanliness
Location
The nearest hotel to ferry. But not so clean, it not worthy the price.

4/10 Poor

JUNO, korea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
room is good, service is not so
Very comfortable bed and huge toilet and shower booth. But check in service is extremely slow, you gotta eat out something to wait check in done. Receptionist didnt say about taking a receiept, i had a trouble to get back my 50 rm deposit. After checking 2 garbage bags by my hands, still i couldnt find my receipt. I almost got crazy to being that,

8/10 Good

ka wing, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
早上的華人服務很好
不錯啊！靠近碼頭，小印度，去姓氏橋走幾分鐘就到 房間也舒服清潔，但沒有WiFi,要付錢才有 冷氣夠，熱水夠

8/10 Good

Yan Ling, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
沒有免費wifi
booking是有免費上網，但到酒店Wifi是要付費(RM10)，地點方便，靠近碼頭，靠近姓氏橋。房間清潔舒適，服務人員貼心有禮。冷氣夠，水夠熱。

6/10 Okay

かそりん, 東京

Liked: Cleanliness
バスターミナルに近いお手頃ホテル
安い割には外見が立派なホテル。部屋は質素だが壁の色やインテリアは上品にまとまっている。バスルームはシャワーのみで湯量が少ないのが気になるが、温度は適温。なお、バスタオルしかなく、いわゆる手ぬぐいサイズのタオル（身体を洗う用のタオル）はない。また無料の水が用意されており、清潔感もある。朝食は洋食かマレースタイルかを選んで作ってもらう。（ワンプレートの朝食。コーヒーまたは紅茶付）ドミトリーの部屋もあるようだが、今回は通常の部屋に泊まったため、ドミトリーの様子は不明。

6/10 Okay

chris li, china

位置十分不方便
位置十分不方便，Wifi还要收费

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间比较小。附近的夜里比较僻静。早餐丰富，厨师会说中文，很好人。但WIFI要收费的，比较贵，速度很一般。

6/10 Okay

Verified traveler

kein besonderes Eindruck
Ein ordentlich Hotel, normale Austattung. Liegt nah zum Hafen, wo man mit Boot vom Penang nach anderen Städten in Malaysia fahren kann.

6/10 Okay

にかわ, 東京

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
バスターミナル
フェリー乗り場前のバスターミナルが近く便利。