Outdoor pool

Reviews of Nesuto Pennant Hills

Nesuto Pennant Hills
Cnr Pennant Hills and City View Roads, Pennant Hills, NSW

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 427 reviews" "
Rating 8 - Good. 193 out of 427 reviews" "
Rating 6 - Okay. 69 out of 427 reviews" "
Rating 4 - Poor. 31 out of 427 reviews" "
Rating 2 - Terrible. 12 out of 427 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, amenities
Although the property is a bit dated the room was clean and comfortable. Ours faced the back street so there was no road noise. It's within walking distance of buses and the train station. There was an IGA and several takeaway/eat in dining options nearby. Overall a very pleasant stay and convenient to our needs. Only negative were the cooking smells coming through the aircon system.
Stayed 3 nights in Feb 2024

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big rooms. Clean and tidy. Numbers on aircon temp dial worn, made it hard to see. Very good overall. Will stay again
Stayed 1 night in Jan 2024

6/10 Okay

Terence

Stayed 1 night in Dec 2023

8/10 Good

Michelle

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Fran and Noel

Traveled with partner
This property had a great location for us and i liked the kitchenette facility but carpet dirty and bathroom needs upgrade. There were cockroaches on room
Stayed 1 night in Nov 2023

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment for the price. Clean and contained everything for a comfortable stay.
Stayed 2 nights in Nov 2023

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
Property was in a very convenient location.
Stayed 1 night in Nov 2023

10/10 Excellent

Marion

Stayed 1 night in Nov 2023

8/10 Good

Russell

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was disappointing that they didn’t take cash
Stayed 1 night in Nov 2023

6/10 Okay

Katherine

Property is tired & needs some renovations done. Bath/shower hard to step into and no rails to hold onto. Lots of mould in shower & bathroom. Also, sink in bathroom did not empty properly, obviously the pipes are blocked. Fire Alarm went off and was advised by a renter that it happens all the time. Corridors smell like cigarette smoke and for someone who has allergies and asthma this was not helpful. Definitely, improvements needing to be made at this facility considering the per nightly rate.
Stayed 1 night in Nov 2023

8/10 Good

Simon

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Adequate but with problems
Arrived after their front desk was closed and the phone number that was listed on the outside of the building, for late check in, didn’t work. It wasn’t until someone from inside the hotel was leaving through the front door that we were able to get into the building and found a sign on the front desk with a different phone number that we were able to get checked in and a key for our room. The lock for our room door wasn’t working properly and we had to spend several minutes giggling the lock to get it to open. The front desk was only open between the hours of 830-530 and we were always gone during those hours so we were not able to report the difficulty with the lock. Other than that, the room was adequate for our needs but a bit dated.
Stayed 5 nights in Oct 2023

10/10 Excellent

Ford

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Really nice and accommodating staff
Stayed 1 night in Oct 2023

8/10 Good

Karenne

Liked: Room comfort
Health Trip
Husband had Hospital Visit.Very handy close to what we needed. Room could have been Cleaner . Dust in Corners of Bathroom outside of Microwave & Dishwasher greasey & dirty
Stayed 2 nights in Sep 2023

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Stayed 14 nights in Aug 2023

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are looking a bit tired and the furniture needs replacing, but the bed was comfortable. Bathrooms looking dated and need to be renovated, but clean and comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay overnight.
Stayed 1 night in Aug 2023

8/10 Good

Andrew

Traveled with partner
Liked: Cleanliness, amenities
Good value for the money overall considering location and convenience.Bit dated and shower over bath needs upgrading…bath slippy,taps hard to reach.Otherwise room well set up and will stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Hans

Stayed 5 nights in Jul 2023

6/10 Okay

Peter

Disliked: Amenities
Stayed 2 nights in Jul 2023

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, amenities
Easy convenient stay. Room clean and comfortable. Great price too!
Stayed 1 night in Jul 2023

10/10 Excellent

Chris

Stayed 2 nights in Jun 2023

8/10 Good

Shoshana

The room have goods in fridge and soiled towel from previous occupancy. Floor had cracked tiles. Bed was lovely and the common areas looked pleasant however, the occupancy rate must be low as no longer services breakfast and linen change is weekly. The property has a hint of former luxury and a pity it seems to be scraping by to keep operational. General cleanliness of property is good, just seems a bit abandoned with negligible staffing.
Stayed 3 nights in Apr 2023

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
No restaurant
Stayed 1 night in Apr 2023

8/10 Good

Wendy, Two Rivers

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and studio room were clean and comfortable for our short stay. We found the basics for cooking in the kitchenette. The desk manager was kind and allowed us an early check in which was much appreciated after our long flight. Would definitely book here again. Excellent value for money.
Stayed 2 nights in Mar 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Within easy walking distance of Pennant Hills train station, about an hour's train trip from Sydney Central station. Plenty of local shops and restaurants are within 2 blocks walking distance. The Nesuto staff are very friendly and accomodating.
Stayed 4 nights in Mar 2023

10/10 Excellent

Kent

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, easy check in.
Stayed 1 night in Oct 2022

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2022

4/10 Poor

Robyn

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is dated and need renovation. Could not read calibration on air con (so old) so was freezing. TV was so old - should be smart and was terrible quality viewing. Bathroom is very poor condition. I ordered 2xsingle beds for me (woman 65) and my son (25) travelling with me. I had checked with the property prior to arrival that we would have seperate beds, prior to arrival. My son chose to catch a train home to Lake Macquarie at 10:30 at night, after a 70th birthday rather than make me uncomfortable having to share a bed with his mother. I was very embarrassed. It was a very expensive few hours for me.
Stayed 1 night in Aug 2022

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely foyer, big and open. No extra charges for parking was great, no issues with finding a park underneath. Property is occupied by residents also and was nice and quiet. Excellent location easy to access. Bed was comfy with good quality linen, bathroom could do with updating but was super clean which is the main thing! Great for a quick stopover with my son for school sport.
Stayed 1 night in Jul 2022

8/10 Good

Jeff

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We use this property because of its position on Pennant hills rd and clean and tidy disappointed that they no longer have FOXTEL like they used to
Stayed 1 night in Jun 2022

4/10 Poor

Brendan

Disliked: Property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Prasanna

Stayed 1 night in Apr 2022

4/10 Poor

Amanda

Stayed 1 night in Feb 2022

6/10 Okay

Sarah

Stayed 1 night in Jan 2022

6/10 Okay

Douglas, Terrigal

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms etc are fine. "Free Wifi" is data limited - so it's not free and shouldn't be advertised as such. Annoying and added cost.
Stayed 1 night in Nov 2021

8/10 Good

Kerie

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Stephen

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
No food options Very old Pictures inflated
Stayed 1 night in Nov 2021

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Hillsy on Nov 8, 2021
Thankyou James for the high score. We do our best.

8/10 Good

Verified traveler

Business traveler
Liked: Amenities
The room was generous I liked the fact it offered a separate room to the lounge/ tv/ kitchenette area. Room was quiet away from the traffic and blinds offered privacy. The Foxtel remote control was a little worn from disinfectant which meant it was tricky to navigate the keys without the words on the buttons. New carpet and a repaint on the walls would make it impressive but given the circumstances it does what it should do offer time out for rest and recuperation during exhausting times passing a pandemic.
Stayed 1 night in Jul 2021
Response from Hillsy on Aug 5, 2021
Thank you so much for your kind review and thank you for choosing to stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Amenities, property conditions & facilities
The night I stayed here was terrible. The washing machine didn't work (that was the only reason I opted for the 1-bedroom apartment). I have pictures to prove that the washing machine was neglected and mouldy. I was expected to lug all of my stuff to another level if I wanted a TV that worked. King Bed apparently just means to singles pushed together. No instructions explaining what number reception was, so I left a note at reception and staff didn't bother to call me in the morning. When I went down to speak to them again because of another issue, they just said to call Expedia??? I booked through Wotif, not Expedia. Terrible stay, and Nesuto took no responsibility for it! My condolences to anybody who stays here.
Stayed 1 night in Mar 2021
Response from Management on Apr 3, 2021
Thank you for your review. I apologise that you obviously did not enjoy your stay with us. We did offer you a room move to a similar room, You declined the offer. The washer dryer in the room I admit does take a long time to complete the cycle so I gave you some coins to use the communal washer and dryer which is a lot faster. Most of our reviews are positive and our guest are happy with their stay I'm sorry your stay was not up to our usual standards

10/10 Excellent

Bron, Central West

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean & Comfortable Staff friendly , in a fantastic position We will be back!
Stayed 1 night in Sep 2020
Response from Joanne on Sep 25, 2020
Dear Bron, Thank you for your feedback and we are happy that you enjoyed your recent stay with us. We look forward to welcoming you back to Nesuto Pennant Hills in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Joanne on Oct 1, 2020
Dear Anonymous, Thank you for your review regarding your recent stay with us. It is greatly appreciated. We look forward to welcoming you back to Nesuto Pennant Hills in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 2 nights in Mar 2020

10/10 Excellent

J.L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Jo on Mar 4, 2020
thankyou for your kind feedback glad you enjoyed your stay

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Great position for us. Large clean rooms we’ll appointed.
Stayed 2 nights in Feb 2020
Response from Jo on Mar 4, 2020
thanks for your great feedback really appreciated

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 18 nights in Jan 2020
Response from Jo on Mar 4, 2020
thankyou

8/10 Good

Jonathan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The room was great, the service was great but the bathroom was tired and dirty.
Stayed 3 nights in Jan 2020
Response from Jo on Mar 4, 2020
hi Jonathon thanks for your feedback i will ensure this gets past on to the appropriate department for immediate attention