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Reviews of Courtyard by Marriott Pensacola

3 out of 5
Courtyard by Marriott Pensacola
451 Creighton Rd, Pensacola, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 358 out of 655 reviews" "
Rating 8 - Good. 185 out of 655 reviews" "
Rating 6 - Okay. 65 out of 655 reviews" "
Rating 4 - Poor. 26 out of 655 reviews" "
Rating 2 - Terrible. 21 out of 655 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is loud, noisy and dated!
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Close and convenient to everything we needed to do
Stayed 2 nights in Apr 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in a quiet location. Enjoyed swimming before retiring for the evening.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

10/10 Excellent

Salima, Pensacola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very quiet and peaceful.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

8/10 Good

Alison

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable, only stayed one night. Clean and well stocked. Only issue was the noisy ac unit in our room but otherwise good overnight stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to review our property! We have shared your feedback with our team in our daily meeting! We hope to see you again in the near future!

6/10 Okay

Eboni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
during our stay, housekeeping did not come by to clean our room or towels replaced.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to review our property. Currently, housekeeping comes by the room every other day unless additional housekeeping services are requested.

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 15, 2024
Thank you for taking the time to rate our property! We hope to see you again soon.

8/10 Good

Randy

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The biggest issue is the $10 for parking. If I had known, I would have parked across the street at the mall. You are not in DC or LA for crying out loud. It's not the amount of it, it's the principal.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 19, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

DONNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard was very clean. Lots of restaurants very close by. The mattress was comfortable. The only negative thing was the indoor pool wasn't heated.
Stayed 5 nights in Feb 2024
Response from Hotel Management on Mar 19, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

8/10 Good

Juliana

Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 2, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay —convenient for early morning flight out of Pensacola airport.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future!

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

4/10 Poor

Barbara

Traveled with group
Liked: Property conditions & facilities
Comfortable
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to review our property! We hope to see you again in the near future.

6/10 Okay

Bonnie

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, clean, convenient to I10.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

10/10 Excellent

Anjelyka

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future.

6/10 Okay

Barbara

Traveled with group
Liked: Staff & service, property conditions & facilities
Laid back
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

8/10 Good

Rogerio, Bay Harbor Islands

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay…a bit noise though
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfoto
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to review our property. We hope to see you again in the near future.

2/10 Terrible

Lester

Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to rate our property. If you have time, I would love to hear more about your stay. Please email me at cbeck@innventures.com. We hope to see you again in the near future.

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and peaceful
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Rorik T

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bravo! Worst Marriott stay to-date. Walked up for a coffee, maybe a breakfast sandwich. “sorry, no breakfast today and 10-15 minutes for coffee.” I shared with online chat and their response? Wait for it… go talk to the front desk for a free breakfast. Room was decent. Awkward layout. Room comes with one caff and one decaf coffee packet. Check-in was smooth and courteous, although there were 2 people at the counter and one was doing the customer work while the other was focused on something else other than the customers in line… not even an acknowledgement they have paying customers standing before them. Overall, You can lead a horse to water….
Response from Hotel Management on Feb 2, 2024
Thank you for providing your feedback. We have discussed this with our team.

2/10 Terrible

Jackie

Stayed 3 nights in Jan 2024
Response from Hotel Management on Mar 26, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future.

10/10 Excellent

Barbara

Traveled with group
Liked: Staff & service
Very comfortable
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rat our property! We hope to see you again in the near future.

8/10 Good

nikki

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rat our property! We hope to see you again in the near future.

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Barbara

Liked: Staff & service, amenities
Nice but needs to be alittle clean , dust and hair and wipe down .
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Terry, Dickinson

Liked: Cleanliness, staff & service
It was what you would expect from a Courtyard. Not a 5-star luxury hotel and not a Motel 6.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Johnnie

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Joel

Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rate our property! We hope to see you again in the near future.

8/10 Good

Holly

Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 2, 2024
Thank you for taking the time to rat our property! We hope to see you again in the near future.

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Management on Feb 12, 2024
Thank you for taking the time to rate our property. We hope to see you again in the near future.

10/10 Excellent

Latosha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Feb 2, 2024
Thank you for rating our property! We hope to see you again in the near future.

8/10 Good

Humberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Loved the location of the property. Easy access to parkways, restaurants, etc. During my stay the Bistro was not open due to low capacity at the hotel. While I do understand this, it was a great disappointment.
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to be able to order from the Bistro downstairs and the food was good! The layout of the room was comfortable. The sink/vanity was separate from the tub/toilet which made it easier to get ready. Plenty of counter space, closet and storage. Staff was very friendly and knowledgeable!!
Stayed 4 nights in Nov 2023
Response from Hotel Management on Feb 2, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was friendly and helpful. The room was spacious, clean, and a comfortable bed. We drove 15 minutes to downtown and ate at Global Grill…amazing food!!
Stayed 1 night in Dec 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Friendly. Very comfortable.

10/10 Excellent

Brenda, BONITA SPRINGS

Traveled with family
Liked: Amenities
Very friendly staff
Stayed 1 night in Nov 2023
Response from Management on Nov 15, 2023
Thank you for taking the time to review our property! We hope to see you again in the near future!

10/10 Excellent

Alan Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dryer was out of service for laundry.
Stayed 5 nights in Oct 2023
Response from Management on Nov 15, 2023
Thank you for taking the time to review our property! We hope to see you again in the near future!

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was renovated, clean, excellent service, overall amazing experience.
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
Thank you for taking the time to review our property! We hope to see you again in the near future!

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious
Stayed 1 night in Oct 2023
Response from Management on Nov 15, 2023
Thank you for taking the time to review our property! We hope to see you again in the near future!

6/10 Okay

timothy

Eh
Beautiful lobby area but never open. Staff doesn’t wanna be bothered. No coffee anywhere to be found. Hotel looking neglected
Stayed 2 nights in Oct 2023
Response from Management on Nov 15, 2023
Thank you for taking the time to review our property! We hope to see you again in the near future!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and friendly
Stayed 4 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for taking to time to review our property! We hope to see you again in the near future.