On the beach, white sand, beach cabanas, beach umbrellas

Reviews of Hilton Pensacola Beach

4 out of 5
Hilton Pensacola Beach
12 Via De Luna Dr, Pensacola Beach, FL

Reviews

7.8

Good

Rating 10 - Excellent. 462 out of 1006 reviews" "
Rating 8 - Good. 224 out of 1006 reviews" "
Rating 6 - Okay. 139 out of 1006 reviews" "
Rating 4 - Poor. 91 out of 1006 reviews" "
Rating 2 - Terrible. 90 out of 1006 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael

Liked: Amenities
Liked it all !
Stayed 2 nights in Mar 2024
Response from Mike on Mar 20, 2024
Thank you for your positive feedback and perfect rating! We're thrilled to hear that you enjoyed your experience with us.Your satisfaction is our priority, and we're delighted that you liked everything about your visit. If there's anything specific that stood out to you or if there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back for another great experience in the future. If you have any questions or need assistance, feel free to reach out to us anytime.

8/10 Good

Marshall, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a bit confusing. Towels were not available at the pool kiosk. It took us 3 times to get our room keys to be programmed correctly
Stayed 2 nights in Mar 2024
Response from Mike on Mar 16, 2024
Thank you for sharing your experience with us. We apologize for the confusion during check-in and the inconvenience with the room keys. Your feedback helps us identify areas for improvement, and we'll address these issues to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay.

4/10 Poor

Heidi

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Didn’t have much going when we went. Outside bar was only open on the last day and closed early. Didn’t have much for drinks and menu was way to fancy for kids. Not really a kid friendly hotel.
Stayed 5 nights in Feb 2024
Response from Mike on Mar 4, 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the limited offerings during your stay, including the closure of the outside bar and the lack of kid-friendly options on the menu. Your feedback is valuable to us, and we will review our offerings to ensure a more enjoyable experience for all of our guests, including families. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Gretchen, Louisville

Traveled with partner
Bed was uncomfortable and hard. Water in shower was lukewarm.
Stayed 2 nights in Feb 2024
Response from Mike on Mar 4, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. Please accept our apologies for any discomfort caused by the bed and the lukewarm water in the shower. Your comfort is important to us, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to let us know. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more pleasant stay.

10/10 Excellent

Terry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked their service, the friendliness and desire to please at the check in. We had a problem that was professionally resolved and taken care of. The location is excellent and the food was very good!
Stayed 1 night in Feb 2024
Response from Mike on Mar 4, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed our service, especially the friendliness and desire to please at check-in. We're also glad that any issues you encountered were professionally resolved and taken care of to your satisfaction. It's great to know that you found our location excellent and enjoyed the food. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future for another excellent stay! If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Shahin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great staff
Stayed 2 nights in Dec 2023
Response from Mike on Mar 4, 2024
Thank you for your perfect rating! We're delighted to hear that you had a satisfactory experience during your stay. Your feedback is valuable to us, and we look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing stay there were a few minor things that we would have changed but the lack of security from the beach to the hotel, otherwise EXCELLENT!
Stayed 5 nights in Feb 2024
Response from Mike on Feb 27, 2024
Thank you for sharing your feedback! We're delighted to hear that you had an amazing stay with us. We appreciate your comments about the minor areas for improvement and will certainly take them into consideration to enhance our services.Regarding the security concern from the beach to the hotel, we apologize for any inconvenience this may have caused. Your safety and security are our top priorities, and we will review our procedures to ensure that appropriate measures are in place.If there's anything else we can do to make your next visit even more enjoyable or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another excellent stay in the future! Thank you for choosing to stay with us!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mike on Feb 27, 2024
Thank you for your perfect rating! We're thrilled to hear that you had a great experience during your stay. If you have any feedback or requests for your next visit, feel free to let us know. We look forward to hosting you again in the future!

8/10 Good

Jordan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs more carts, and parking isn't free like it says third party sites
Stayed 3 nights in Feb 2024
Response from Mike on Feb 23, 2024
Thank you for your feedback. We're glad to hear that you had a positive experience overall.We apologize for any inconvenience caused by the limited availability of carts and the discrepancy regarding parking fees. Your comments have been noted, and we will work to address these issues to improve our guests' experience.We appreciate your honesty and hope to have the opportunity to provide you with an even better stay in the future.

10/10 Excellent

Craig

Stayed 1 night in Feb 2024
Response from Mike on Feb 13, 2024
Thank you for your rating. We appreciate you taking the time to share your feedback with us.If you have any specific comments or concerns about your recent stay that you'd like to share, please feel free to reach out to us. Your satisfaction is important to us, and we're here to assist you in any way we can.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.

10/10 Excellent

Wayne

A
Stayed 1 night in Feb 2024
Response from Mike on Feb 4, 2024
Thank you for the positive rating! If you have any specific comments or feedback you'd like to share, feel free to let us know. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Laura

Stayed 1 night in Jan 2024
Response from Mike on Mar 20, 2024
Thank you for rating your experience a perfect 10/10! We're thrilled to see that you had such a fantastic time during your visit.If you have any additional feedback or if there's anything specific that stood out to you during your stay, please feel free to share. Your insights help us ensure that we continue to provide excellent service to all our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Pensacola Beach is a nice hotel with great amenities. Indoor pool, outdoor pool and hot tub, restaurant, snack bar, and Starbucks. Room was clean and staff was helpful. We really enjoyed our stay!
Stayed 1 night in Jan 2024
Response from Mike on Jan 28, 2024
Thank you for taking the time to share your positive experience at Hilton Pensacola Beach. We are delighted to hear that you enjoyed our amenities, including the indoor and outdoor pools, hot tub, restaurant, snack bar, and Starbucks. It's fantastic to know that your room met your expectations and that our staff was helpful during your stay.We appreciate your kind words and are grateful for your recommendation. If you have any specific feedback or suggestions for improvement, please feel free to share them. We look forward to welcoming you back on your future visits to Pensacola Beach.

2/10 Terrible

Jerry, Madison

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Could not find reservation. Hall had dirty towels and glasses.
Stayed 1 night in Jan 2024
Response from Mike on Jan 28, 2024
We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear that there were issues with finding your reservation and that you encountered cleanliness issues in the hallway.Our team takes these matters seriously, and we will investigate and address them promptly to ensure they do not recur. Your feedback is invaluable in helping us improve our services.Please rest assured that we are committed to providing a much better experience on your future visits. If you have any further details or concerns, please feel free to share them with us directly.Thank you for bringing this to our attention, and we appreciate your understanding.

6/10 Okay

David, Frankfort

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
No hot water in the evenings, bathroom exhaust fan not working. Garbage on the roof below our room.
Stayed 3 nights in Jan 2024
Response from Mike on Jan 26, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for the issues you experienced during your stay. Please be assured that we take your feedback seriously, and we will address these issues promptly to ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on Jan 21, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Rachel, Broussard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and stay every time we are in town. This trip, we sprang for the junior suite for our anniversary trip. The view was incredible and I’m afraid I won’t be able to go back to a regular balcony room. Will definitely be back! Great staff and property!
Stayed 7 nights in Jan 2024
Response from Michael on Jan 16, 2024
Thank you for choosing our hotel for your anniversary trip! We're delighted to hear that you enjoyed your stay and the junior suite with its incredible view. It's wonderful to know that our staff and property contributed to making your celebration special. We look forward to welcoming you back for future stays, and if there's anything specific you'd like for your next visit, feel free to let us know. Happy anniversary, and thank you for your kind words!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Great view of Pensacola beach
Stayed 1 night in Jan 2024
Response from Mike on Jan 10, 2024
Thank you for taking the time to provide a 5/5 rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

2/10 Terrible

Kaitlin

Stayed 1 night in Jan 2024
Response from Mike on Jan 26, 2024
Thank you for providing your rating. We value your feedback, and if there are specific areas where we can improve, please don't hesitate to reach out. We strive to ensure our guests have a positive experience, and we hope to have the opportunity to better meet your expectations in the future.

8/10 Good

Tolly

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had not been cleaned, and there was mouse poop in the sink.
Stayed 2 nights in Jan 2024
Response from Mike on Jan 10, 2024
Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold. Our housekeeping team is being informed to address these concerns immediately.If there's anything specific you would like to discuss or if there's a way we can make it right for you, please feel free to reach out. We value your feedback and appreciate the opportunity to improve.

10/10 Excellent

Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mike on Jan 10, 2024
Thank you for taking the time to provide a 5/5 rating. We appreciate your choice to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an excellent experience.

10/10 Excellent

Matthew

Stayed 4 nights in Dec 2023
Response from Mike on Jan 26, 2024
Thank you for taking the time to rate us! We're delighted to see your 5-star rating and appreciate your choice to stay with us. If you have any specific feedback or if there's anything we can do to make your next stay even better, feel free to let us know. Looking forward to welcoming you again.

10/10 Excellent

Soumya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with great ambiance including 3 pools. Bars and restaurant inside. Backside is beach view and front is bay view. Enjoyed the stay
Stayed 3 nights in Dec 2023
Response from Mike on Jan 4, 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience at our beautiful property and enjoyed the great ambiance, including the three pools. It's fantastic that you appreciated the bars and restaurant inside and the dual views – beach at the back and bay at the front.Your satisfaction is our top priority, and we look forward to hosting you again for another enjoyable stay. If there's anything specific you loved about your experience or if you have any suggestions, please feel free to let us know.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mike on Jan 4, 2024
Thank you for taking the time to provide a rating. We appreciate your decision to stay with us. If there are any specific aspects you enjoyed or areas where we can improve, please feel free to share your feedback in the future.We hope to have the opportunity to host you again and provide you with an even better experience.

8/10 Good

Claudial, Pensacola

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s a hotel where you can walk to everything. I didn’t like that you must now pay for parking.
Stayed 4 nights in Dec 2023
Response from Mike on Feb 4, 2024
Thank you for sharing your feedback. It's good to hear that you appreciated the convenience of being able to walk to everything. However, it's understandable that changes like paid parking may be a downside. If you have any more thoughts or if there's anything else you'd like to share about your experience, feel free to let me know. I'm here to help!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Mike on Feb 4, 2024
Thank you for the positive rating! If you have any specific comments or feedback you'd like to share, feel free to let us know. We appreciate your time and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Giovanna, The Woodlands

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location, nice swimming pool and access to the beach. Restaurant is overpriced for the quality. Worst of all, they did not make the beds at all arguing a very different reason for not doing so, every night. Poor room condition, like the access door getting stuck, closet doors uneven and hard to move, safe box loose and blackouts falling apart.
Response from Michael on Dec 30, 2023
Thank you for providing feedback about your recent stay. We apologize for any inconveniences you experienced, and your comments are important to us. We will address the issues you mentioned to ensure a better experience for future guests. If you have further details or would like to discuss your stay in more detail, please contact our management team. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.

2/10 Terrible

johnny

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have pictures of bugs in the room alone with stains on floor, couch and standing water in sink. One of the stains looks as if it may be blood.
Stayed 1 night in Dec 2023
Response from MIchael on Dec 30, 2023
We sincerely apologize for the issues you encountered during your stay. We take your feedback seriously, and your experience does not meet our standards. We are committed to addressing and rectifying these concerns promptly. Our team will investigate and take necessary actions to ensure a more positive experience for our guests. If you could please share the pictures and any additional details, it would be valuable for our investigation. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

michelle, Pensacola

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean. The room was great
Stayed 1 night in Dec 2023
Response from Michael on Dec 30, 2023
Thank you for taking the time to leave a 5/5 rating! We're delighted to hear that your stay met your expectations. If you have any specific feedback or suggestions for improvement, please feel free to share. We appreciate your support and look forward to welcoming you again in the future.

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities
Amazing
Stayed 1 night in Dec 2023
Response from Michael on Dec 30, 2023
Thank you for your 4/5 rating! We appreciate your feedback, and we're glad to hear that you had a positive experience during your stay. If there are any specific aspects you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another stay.

10/10 Excellent

Juan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Michael on Dec 30, 2023
Thank you for taking the time to leave a 5/5 rating! We're delighted to hear that your stay met your expectations. If you have any specific feedback or suggestions for improvement, please feel free to share. We appreciate your support and look forward to welcoming you again in the future.

4/10 Poor

rock

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the room the patio door did not open the bathroom have no exhaust fan so if you use it will you have the idea if you take a shower the mirror get fog up real bad the bed have a sink hole so my back was hurting after the first night I was there for 4 nights no refund or exchange room and even you are a guest there they charge 15$ a night to park at the hotel so if you stay at this Hilton try to stay in tower #2 it look newer
Stayed 4 nights in Dec 2023
Response from Michael on Dec 30, 2023
Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the issues you encountered during your visit, including the patio door, lack of an exhaust fan in the bathroom, and discomfort with the bed.Your feedback is important to us, and we will certainly share it with our team to address the areas that need improvement. We regret any inconvenience caused, and we appreciate your understanding.Regarding the parking fee, we understand your concern, and we will review our policies to ensure transparency for our guests.We value your business and hope to have the opportunity to better serve you in the future. If there's anything more you would like to share or discuss, please feel free to reach out.

6/10 Okay

Preston

Stayed 5 nights in Dec 2023
Response from Mike on Jan 10, 2024
We appreciate you taking the time to leave a rating. If there are aspects of your stay that you'd like to share or discuss further, please feel free to reach out. We aim to provide the best experience possible, and your feedback is valuable to us.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great vacation hotel
Everything was amazing, beautiful views, clean, nice staff, except for no hot water in the shower and when asked they said they have issues and to let it run for 15min. This I believe is unacceptable for a Hilton.
Stayed 3 nights in Dec 2023
Response from Michael on Dec 20, 2023
Thank you for your positive feedback and for choosing our hotel. We appreciate your kind words about the beautiful views, cleanliness, and our staff. We sincerely apologize for the inconvenience with the hot water issue in the shower. This is not the level of service we strive to provide, and we understand your concerns. Rest assured, we are addressing this matter to ensure it doesn't happen in the future. If there's anything else you'd like to share or any preferences for your next stay, please feel free to let us know. We value your feedback and hope to welcome you back for an improved experience.

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our happy place when we just want to get away. One bad thing this time was hot tub was cold. Very disapointing.
Stayed 2 nights in Dec 2023
Response from Michael on Dec 20, 2023
Thank you for your positive 4/5 rating and for choosing our hotel as your happy place for getaways. We sincerely apologize for the disappointment with the cold hot tub during your recent stay. Your feedback is important, and we'll address this issue to ensure a more enjoyable experience in the future. If there's anything else you'd like to share or any preferences for your next stay, please feel free to let us know. We appreciate your continued patronage and look forward to welcoming you back for an even better experience.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great when I wanted to upgrade my room and the complimentary waters are a huge bonus.
Response from Mike on Feb 7, 2024
Dear [Patron's Name],Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff provided great service when you wanted to upgrade your room. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad we could accommodate your request seamlessly.We're also delighted that you appreciated the complimentary waters provided during your stay. It's our pleasure to offer those little extras to enhance our guests' experience and make you feel welcomed.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Michael on Dec 10, 2023
We're thrilled to hear that you enjoyed our hotel's great location and the beautiful beach! Thank you for the tip about the toll, and we hope to welcome you back for another fantastic stay in the future. Safe travels!

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a great location and a beautiful beach! There is a toll going to the hotel from gulf breeze. Get a sun pass!
Stayed 4 nights in Nov 2023
Response from Michael on Dec 10, 2023
We're thrilled to hear that you enjoyed our hotel's great location and the beautiful beach! Thank you for the tip about the toll, and we hope to welcome you back for another fantastic stay in the future. Safe travels!

10/10 Excellent

Eva

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I deeply enjoyed our stay at the Hilton.
Stayed 3 nights in Nov 2023
Response from Michael on Dec 2, 2023
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you and your family enjoyed your stay at the Hilton. Providing a pleasant and comfortable experience for our guests is our top priority. If there is anything specific that stood out during your stay or if you have any suggestions for how we can make future visits even better, please feel free to let us know. We appreciate your feedback and hope to welcome you and your family back in the future!

10/10 Excellent

Arelis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of our favorite destinations a must if I can say it every time that we have a road trip to Florida, Pensacola is a must and the best hotel that we stay.
Stayed 2 nights in Nov 2023
Response from Michael on Dec 2, 2023
Thank you for your wonderful review and for choosing us as your preferred destination during your road trips to Florida. We are thrilled to hear that we are one of your favorite hotels, and we appreciate your loyalty. Our team works hard to provide a memorable experience for our guests, and it's always rewarding to receive positive feedback. If there's anything specific you enjoy about your stays or if there are ways we can make your visits even better, please let us know. We look forward to welcoming you back on your future road trips!

6/10 Okay

Jennifer

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was good until I sat in the office chair and there was fun on the seat and it ruined my sweats. Made me wonder if my room was actually cleaned. I complained at the front desk at check out and the manager was not available and I never heard anything
Stayed 1 night in Nov 2023
Response from Michael on Nov 29, 2023
We apologize for the inconvenience you experienced with the office chair in your room. This is certainly not the standard we strive to maintain. We're sorry that you didn't hear back from our manager, and we understand the importance of addressing such concerns promptly. Your feedback is valuable, and we will use it to improve our cleaning processes. If there's anything specific you would like us to address or if you have additional details to share, please feel free to reach out.

6/10 Okay

Michael

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Michael on Nov 29, 2023
Thank you for taking the time to share your feedback. We appreciate your stay with us and value your opinion. If there are specific details or concerns you'd like to discuss further, please feel free to reach out to our customer service team. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Tammie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tonya the server at Breakfast was an awesome server…she went up and beyond. The staff was very helpful & accommodating. Very pleased with our stay!!
Stayed 3 nights in Nov 2023
Response from Michael on Nov 29, 2023
Thank you for your wonderful feedback! We're thrilled to hear that Tonya provided excellent service during breakfast and that our staff was helpful and accommodating throughout your stay. We appreciate your kind words and hope to welcome you back for another enjoyable experience.

2/10 Terrible

Misty

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from Michael on Dec 20, 2023
Thank you for taking the time to provide your rating. We're sorry to see that your experience fell short of expectations. If there are specific details or concerns you'd like to share to help us improve, please feel free to reach out. We value your feedback and hope to have the opportunity to better serve you in the future.

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. Didn't have to leave the hotel.
Stayed 4 nights in Nov 2023
Response from Michael on Nov 29, 2023
Thank you for the perfect score! We appreciate your positive rating, and we're delighted to know that you had a satisfactory experience. If you have any specific feedback or if there's anything you loved about your stay, feel free to share. We look forward to the opportunity to welcome you back for another great visit. Safe travels!

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in every way.
Stayed 2 nights in Nov 2023
Response from Michael on Nov 29, 2023
Thank you for the perfect score! We appreciate your positive rating, and we're delighted to know that you had a satisfactory experience. If you have any specific feedback or if there's anything you loved about your stay, feel free to share. We look forward to the opportunity to welcome you back for another great visit. Safe travels!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a prime position on the beach. Great views of the pier as well as sunrise and sunset!
Stayed 3 nights in Nov 2023
Response from Michael on Nov 22, 2023
We're delighted to hear that you had an excellent experience at our hotel and enjoyed the prime beachfront location with great views of the pier, sunrise, and sunset. Your satisfaction is our top priority, and we appreciate your positive feedback.We look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing our hotel!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael on Nov 22, 2023
Thank you for the excellent rating! We're thrilled to hear that you had a positive experience. If you ever have additional feedback or if there's anything specific you enjoyed about your stay, feel free to share. We look forward to having you back in the future!