Suite, Non Smoking | Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Reviews of Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 290 out of 475 reviews" "
Rating 8 - Good. 128 out of 475 reviews" "
Rating 6 - Okay. 34 out of 475 reviews" "
Rating 4 - Poor. 16 out of 475 reviews" "
Rating 2 - Terrible. 7 out of 475 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jhon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely helpful as well as the room were clean. The complementary breakfast was fantastic.
Stayed 3 nights in Mar 2024

6/10 Okay

Jackeba

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We enjoyed our stay, but room was not cleaned as it should have been
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 5, 2024
Good evening, Jackeba,Thank you for sharing your recent experience with us. We are sorry to hear that your room was not properly cleaned and maintained during your stay. Your feedback is valuable to us, and we will take it into consideration to improve our services. We hope to have the chance to exceed your expectations during a future visit.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Convenient location. Nice staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff is friendly. Monica, who was at the front desk, was helpful, kind and patient. Great shuttle service to the airport too.
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 20, 2024
Good morning Janice,Thank you for the kind review. We're glad Monica and the rest of our staff made you feel welcome and that you appreciated the airport shuttle. The next time you're in the area, please come see us again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

8/10 Good

mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Good morning Mike,It's always a pleasure hearing from our guests. We're glad you enjoyed your stay, and we look forward to seeing you again soon.

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Very clean room. Clean common areas. Extremely friendly staff.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Good morning Mike,It was our pleasure to provide you with clean, welcoming accommodations. We're glad our tasty breakfast was to your liking, and we look forward to seeing you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)!

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the room.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 11, 2024
Good Afternoon Randall,Thank you so much for the perfect rating. It brightens our day to see that you loved the room. Come back and visit us again anytime at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area).

8/10 Good

Jill

Stayed 1 night in Dec 2023

10/10 Excellent

Ajaya Kumar

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Good morning, Jill,Thank you for your four-star rating. We're glad your experience at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) was largely positive. We look forward to earning that fifth star on your next visit!

10/10 Excellent

Randi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Minutes from the airport, free and fast shuttle service, clean, quiet property with attractive area for breakfast service.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Good Morning, Randi,From our clean accommodations to our prime location near the airport, we're so happy to know that you enjoyed everything about your visit. Thank you so much for the high rating, and we hope to see you again at some point soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite an improvement from my last stay. I like the upgrade. Will be back.
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Good Afternoon Thomas,We value your feedback and appreciate you taking the time to recognize how we have improved. Ensuring we are evolving to meet the needs of travelers is important. Thank you for choosing Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We hope you will continue to return on future visits to Pensacola.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2023
Response from General Manager on Nov 19, 2023
Good morning Maurice,We appreciate your kind words and five-star rating! It was a pleasure to host you at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area), and we look forward to your next stay with us!

10/10 Excellent

Liezl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep well
Was good short stay.. need more pillows
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Good Evening Liezl ,Thank you so much for the perfect rating. It is amazing to see that you had a wonderful trip. If you need any bedding items, do not hesitate to reach out. We would love to welcome you back to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) for a longer visit.

10/10 Excellent

ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our 2 night stay. Very comfortable and well stocked
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Good evening, Ted,Thank you for your five-star review! We're delighted you enjoyed your stay and enjoyed our comfortable accommodations. If your travels bring you back to our area, we'd happily host you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area).

8/10 Good

Kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Bergan

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor
Will not stay again. Client picked this plce for me...someone had a cut and wiped the blood on the side of the chair and no one sees it or cleans it. No service even offered like all of the other Hilton properties i stay at 5 days a week about the country. The meal 1 day was not worth it for the price i paid
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Good morning Bergan,We're saddened to hear about your experience. Please accept our apologies for any concerns about cleanliness and service, as well as for any disappointment with your meal. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Lorena

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Best breakfast at a hotel in a long while, different items different days. Rooms were perfect for us. Excellent place.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 31, 2023
Good morning Melinda,It's wonderful to hear that our amazing service, tasty food, and more were the highlights of your stay. Thank you, and we hope to see you again at some point soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were outstanding, very friendly and helpful. I highly recommended this location based on the staff alone. The room however was very clean and nice as well.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 21, 2023
Good morning, Carlos, We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our hospitable team and high standards of cleanliness helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 Excellent

Demetricus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Kurtis

Stayed 3 nights in Aug 2023

2/10 Terrible

Brandon

Stayed 2 nights in Jul 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 24, 2023
Good Afternoon Ali,Thanks so much for choosing us to host your travels, and overall, we hope you had a terrific getaway. Come back to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area) anytime!

2/10 Terrible

Immanuel

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was by far one of the worst hotel experiences or maybe I expected more from a Hilton property. The four nights we were there we NEVER seen a housekeeper. We were told that housekeeping comes by your third day there and they still NEVER made it. We had children with us and we had to go to a local laundromat to wash towels and a family dollar to buy tissue and trash bags. The front desk lady Ms Karena was nice during check in but quickly got annoyed after we kept coming asking for things like tissue,towels and trash can liners. Saw her rolling eyes and sighing as we were complaining but I mean after spending $1,164.00 dollars plus a $50.00 incidental fee what did she expect. I would expect more from the property and staff. The breakfast was bomb 👍 and the kids loved the pool
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 10, 2023
Good Morning Immanuel,While you were able to enjoy our relaxing pool area and scrumptious breakfast, it appears we fell short in other aspects. For that, we apologize. We will certainly discuss your comments with our team to ensure that guests are receiving the best service possible. We know that we can do better. Should your travels bring you back, we welcome another opportunity to prove this.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great,very quiet. Staff is amazing. Room was clean. The only problem was we didn’t have enough towels. I asked for more and the front desk didn’t have any. I asked the housekeeper and she had none. Overall we had a great two nights there.
Response from General Manager on Jun 22, 2023
Good Morning Christina, It was such a pleasure to welcome you to Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Please accept our apologies for the inconvenience caused by the shortage of towels. We'll be sure to discuss your report with our internal team to find ways to prevent an instance such as this from occurring again. Thank you for your review, and we hope to welcome you back again soon.

4/10 Poor

Phillip

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the fact that the air-conditioning was very loud. We could not enjoy the space that we paid for. The unit was so loud that we had to leave the sitting area, go the the bed room and close the door to drown out the noise. I Went to the front desk about it and was told that there were no more room to be moved to. Because of this problem with the air-conditioning, we could not enjoy the space.
Stayed 2 nights in May 2023
Response from General Manager on Jun 4, 2023
Good morning, Phillip,Thank you for your review. It's disappointing to learn that your experience was not as restful as you had hoped. Your concerns about the air conditioner will be shared with our maintenance team to ensure everything is functioning as it should and that any necessary repairs are made promptly. It was a pleasure having you here, and we hope to have another opportunity in the future to provide you with the experience you expect and deserve.

10/10 Excellent

Duyen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
In our room, we could hear the mechanical sounds of the A/C (or some other system) kicking on and off all day & night. I buried my head in the pillows and got through it- only stayed two nights.
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 20, 2023
Good Morning Stacy, Thank you for taking a moment to leave a review. We regret to learn that you were not satisfied with your experience. Your comments about noise are understood, and we'll be sure to share them with our team to seize any opportunity for improvement. It was a pleasure having you here, and we wish you safe travels.

8/10 Good

Tammy, Tucson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and neat. The staff was friendly. I would stay again at this hotel.
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 14, 2023
Good afternoon Tammy,It's delightful to know that everything from our clean accommodations to our friendly service impressed you during your visit. Please come back and stay with us again soon.

8/10 Good

Yanilsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel. It was clean, conveniently located, and the staff went over and above to make our stay pleasant. I would definitely stay here again.
Stayed 3 nights in Mar 2023
Response from General Manager on Apr 1, 2023
Dear Brenda,First, thank you for choosing to stay with us. We are thankful for loyal guests like yourself and glad you had a great experience. It is nice to hear the wonderful comments regarding our clean facilities and friendly staff. Thank you for your review, and we cannot wait to see you again.

8/10 Good

Marisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was good. Hotel overall was clean. My only dislike was that we stayed 2 nights and no one cleaned our room, offered new towels and we ran out of toilet paper. Other than that I would still book again
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 15, 2023
Dear Marisa,It was wonderful having you as our guest at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We're delighted that you enjoyed your overall stay and our clean accommodations. Extra toiletries, towels, and housekeeping services can always be requested at the front desk so please don't hesitate to reach out next time. Thank you for the positive review, and come back anytime!

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Maretta, Elk Grove

Stayed 1 night in Jan 2023

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dated. The space is nice, but the fixtures are dated. Staff, specifically alicia is rude. On the contrary, Daniel was very nice and really cared.
Response from General Manager on Dec 27, 2022
Dear Karen,Feedback like yours helps us improve, and we'll discuss your comments with the appropriate staff members. We're glad you were able to enjoy some aspects of your time with us and we hope to have the opportunity to improve your perception sometime in the future.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was incredibly convenient for a short stay and the breakfast buffet was excellent.
Response from General Manager on Dec 20, 2022
Dear Katherine,From our ideal location to our delicious breakfast buffet, we're glad our accommodations served you well! Thank you for trusting us to meet your needs at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). We can't wait to see you again!

4/10 Poor

Timothy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are better places to stay
Not a bad place . But nothing sticks out to where you would say I would stay here again. No maid service during our 4 day stay so towels and garbage were piling up . My wife asked about Maid service and the gave her a garbage bag and told her to set out in the hall. We had to call every day for towels . No ironing board in the room . I definitely would not recommend or stay again
Stayed 4 nights in Oct 2022
Response from General Manager on Oct 20, 2022
Dear Timothy,We're sorry to hear that you didn't have a great time with us overall, and we apologize for any lack of service during your visit. Please know that our current housekeeping policies are in place for the safety of our guests and team members due to the ongoing pandemic. Despite this, we hope you'll consider coming back to give us another chance later down the road.

8/10 Good

Benny

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Megan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean and welcoming. Very convenient to Sacred Heart Hospital
Stayed 2 nights in Sep 2022
Response from General Manager on Sep 21, 2022
Dear Megan,Our team is proud to have earned your excellent rating of Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! We're happy being so close to Sacred Heart Hospital was convenient for you. It's also great that you enjoyed our clean, inviting accommodations. Thank you for choosing to stay with us and we hope you'll return!

10/10 Excellent

ARTHUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay. The only thing I wish I could have enjoyed was the pool. The hotel was within walk distance to the mall but due to the weather was notable to do as much as I plan.
Stayed 2 nights in Aug 2022

10/10 Excellent

Fabian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel Stay
My family and I had a great stay at Homewood Suites. This is the best hotel we've stayed in on any visit.Highly recommend for anyone planning a stay in Pensacola. This place was very clean and quiet.Breakfast each morning was terrific. My wife and I loved the rooms and comfortable bedding.My kids loved the surroundings and pool.Cant say enough about this hotel .It is just the best hotel that you will enjoy your stay.
Bedroom suite
Full kitchenette
Full kitchenette
Stayed 2 nights in Aug 2022

10/10 Excellent

Bonnie

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2021
Response from General Manager on Jul 11, 2022
Dear Bonnie, It was a pleasure hosting you at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area)! We're delighted you enjoyed your stay, and we look forward to your next visit.

4/10 Poor

PAUL

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Zero Star
Dirty room. Very old carpet in room and hallways. Dishwasher and stovetop not working in room 237. Listen to negative reviews, they are telling the truth!
Stayed 3 nights in Jun 2022
Response from General Manager on Jun 15, 2022
Dear Paul, Please accept our apologies for any lack of amenities or cleanliness during your visit, as this is never our intention. We'll be sure to discuss your comments with our team members to ensure that this sort of thing doesn't happen in the future. Thank you, and we hope you'll join us again soon.

10/10 Excellent

Tanya

Business traveler
Liked: Cleanliness, staff & service
Very clean and in a great location!
Stayed 2 nights in Jun 2022
Response from General Manager on Jun 15, 2022
Dear Tanya, We're so happy to hear you had a great time with us at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area). Our spotless accommodations and prime location are just some of the reasons guests love to stay with us, so it's delightful to hear you enjoyed them as well. The next time you're in the area, please do not hesitate to visit us again.

10/10 Excellent

Secondria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
We had an excellent stay. The staff was extremely friendly. The gentleman who worked front desk was very helpful. Rooms were very cleaned and smelled clean. The area is quiet and peaceful. Best stay I’ve had in a long time.
Stayed 2 nights in May 2022
Response from General Manager on Jun 14, 2022
Dear Secondria, Wow! We're humbled to receive your kind review! Thank you for highlighting our friendly team, clean, fresh accommodations, and peaceful atmosphere. The pleasure would be all ours to host you again at Homewood Suites by Hilton Pensacola-Arpt (Cordova Mall Area), so hurry back!