Ratings based on 316 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LA.

Quiet comfort

Posted May 26, 2015
Even though our room floor was wet near the air unit, the lights blinked off and the elevator makes weird noises from time to time our stay was good. The staff here is very friendly we enjoyed them the most.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ladson, SC

Close to Airport

Posted May 12, 2015
Pros: New, clean, Wi-Fi, breakfast, excellent/friendly staff and close to airport.
Cons: Put solid doors to bathroom or do something to deaden the light through the existing glass doors, or put some kind of dim night light by door.
Location: Location excellent for air travel. Beaches are close. Military bases nearby. Lots of places to eat nearby.
Chose Hyatt Place Pensacola Airport because of the Hyatt reputation and it's closeness to the airport. Another bonus is breakfast and Wi-Fi are provided as part of the package. The hotel is new and the furnishings and decorations are excellent. The only minor problems I found were that some sound was noticeable from adjoining rooms and the bathroom door was a sliding glass door which allowed bright light into the room. This is a problem if you like to sleep at night with the bathroom light on and the door cracked a bit so you can see.
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, Thank you for leaving us a review! We will definitely look into the light and sound situation. We hope to host you again in the future! Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
GREAT HOTEL, GREAT STAFF, GREAT BREAKFAST!!!! I WOULD RECOMMEND THIS HOTEL TO ANYONE.
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Great Guest, We look forward to hosting another great stay for you gain! Have a great Summer, we'll see you soon. Regards, Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Plymouth, Michigan

Posted May 10, 2015
Pros: Very accessible for airport and non-airport traffic.
Location: There is a very good Mexican restaurant within walking distance of the hotel. It is not on airport property but is easily accessed.
The staff was very extremely efficient and courteous. We needed their transportation services to get to our terminal early in the morning, and they were there when we needed them.
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, I'm glad my staff provided you excellent service and hope that you'll return again! Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified travelerfrom York, PA

Best hotel stay--ever!

Posted May 8, 2015
Pros: Everything!
Cons: When breakfast is set up - make sure you have eating utensils for the guests.
Entire staff from front desk to housekeeping/maintenance was friendly and gracious. Went out of their way to accommodate! Room was so quiet - despite the proximity to the airport.
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, I look forward to passing your kind message on to my staff! Thank you so much for such a great review! Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

very convenient to airport and beacb

Posted May 5, 2015
Staff was very friendly and helpful in telling us what restaurants and stores were nearby. The hotel was clean and rooms were nicely appointed. I would stay here again with no problems
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, Thank you for the 5-star review! We hope to exceed your expectations the next time you're in town. Adam Emling General Manger
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 26, 2015
Pros: Comfortable, close to the airport
Cons: Greek yogurt would have been nice in the morning at the breakfast bar.
Had an early flight and the staff was very accomadating
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, I hope you had a great and safe flight! Thank you leaving feedback in the midst of your travels. Regards, Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
The staff was very nice and friendly. In addition, the front desk personnel was very cheeful with a great attitude!
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, Thank you! I'm passing your notes on to the Gallery Hosts as we speak as I'm sure that they'll be so pleased to know that their efforts have not gone in vain. Regards, Adam Emling General Manger
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, Thank you! I'm passing your notes on to the Gallery Hosts as we speak as I'm sure that they'll be so pleased to know that their efforts have not gone in vain. Regards, Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

Walking distance to the airport and rental return.

Posted Apr 4, 2015
Great hotel very clean with a great staff. The indoor pool and gym was a treat.
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, Thank you! I'm glad you enjoyed our amenities and hope to host you again! Best Regards, Adam Emling General Manger
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
Conveniently located. Nice breakfast. Very courteous hotel staff
Comment from Hotel Management
May 21, 2015 by Adam Emling, Hotel Management
Dear Guest, We look forward to hosting you again and hope that you're having a great Summer! Best Regards, Adam Emling General Manger