Ratings based on 59 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Feb 26, 2015
Excellent wonderful customer service , clean and great breakfast
for Business Travelersby William
Posted Oct 17, 2014 on Hotels.com
for Familiesby Dianafrom Florida
Excellent experience at Residence Inn PensacolaPosted Jul 25, 2014 on Hotels.com
This is a very well run hotel. The staff are warm and helpful; the facility is clean and comfortable. We were surprised that they serve dinner manby nights as well as the breakfast. Both were lovely; the breakfast was a great surprise in terms of the range of food option presented. They operate on time: if dinner is at 6, it is really at six, maybe even a little earlier. The hotel just emanates excellent management. Our go to plae in Pensacola for sure.
by Philfrom Alabama
I was disappointedPosted May 28, 2014
Pros: Other than the carpet, the room was clean.
Cons: Replace the carpet with tile or wood. Change the toilet seat, It was the worst shaped and most uncomfortable seat I have ever sat on.
Location: The location is very convenient to everything. All staff I came in contact with were great.
The only complaint I have is that the carpet was filthy. My son (2yr old) took his shoes off and in only 5 or 10 minutes, his feet were black. The carpet in the room looked clean, but was not. The hallway carpet was nasty. It would be better to have tile, something easy to clean.
Posted May 27, 2014 on Hotels.com
Recommendedby Heatherfrom Arlington Tx
Great Stay!Posted Mar 12, 2014 on Hotels.com
The hotel was in walking distance to lots of nightlife areas. The hotel staff were professonal and friendly. Everything was clean even though they allow pets. Very comfortable beds! Everything was just great.
for Getaway With Friendsby A verified traveler
Overall good but...Posted Feb 27, 2014 on Hotels.com
The front desk tried to stiff us with a 100 dollar pet charge per room. We didn't have pets. They never mentioned anything to us during our 2 Night stay or at check out. It was a couple days later that we called and asked about it. After much arguing they said they would refund the charges. It hasn't been reflected in my account yet but I will give it a day or two more before I accuse anyone. Other than that, nice place in a great location.
for Business Travelersby david
Posted Feb 25, 2014 on Hotels.com
for Everyoneby Jamesfrom Fort Walton Beach
Awesome and amazingPosted Feb 24, 2014
Pros: I didn't feel like a hotel at all. It was more like an apartment, so I felt more at home than usual. OH! FULL BUFFET BREAKFAST!
Location: Right across the street would be Outback Steakhouse and McGuire's (highly recommend). Wendy's/Whataburger/Sammy's. Close to the Convention Center.
I had a studio suite. Yes it may be small, but the fact that not only did we have two HDTVs, a small kitchen/dining/living room that's all furnished, we got a queen size bed and a fold-able bed couch (there was three of us, so it helped). I would say it was great for the price that we got. I highly recommend this hotel. The staff was incredibly friendly and helpful, it's ridiculous! They actually have a pool and fitness center too! So that's something to think about. If I haven't mentioned it yet, you get a complimentary FULL BUFFET BREAKFAST. It's great! If you're new to town, there are few resturants nearby as well as fast food. There's gas stations nearby if you need a conviencience store too. Oh, if you're in town because of something at the Convention Center, it's within walking distance too, so it's great if you don't want to deal with parking rates. The hotel is within walking distance of everything happening downtown as well, so I highly recommend it if you don't want to go all out in the Crowne Grand Plaza Hotel. Please do yourself a favor, and try this hotel out.
for Couplesby asofrom Philadelphia, PA
Posted Feb 23, 2014 on Hotels.com
It was very quiet and a lovely place to stay. The rooms were a great price for the size. I didn't know that the unit we stayed in was like a mini-apartment - had small kitchen, stovetop, full-size fridge, etc. The breakfast was included and was pretty good for a continental. A lot of places don't have room service anymore. This place included but they have nearby restaurants (like across the street close) that will deliver an order right to your room. If I am ever to visit Pensacola again I would definately use this place.