Ratings based on 57 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Getaway With Friends
by Andrea from Chicago, IL

Downright FANTASTIC

Posted Mar 7, 2014 on Hotels.com
The Hotel staff went above and beyond to accommodate us! We had 3 children and the staff was courteous enough to put us away from other guests so that we wouldn't disturb others and they wouldn't disturb us as well. Check in was quick and easy. The pool was warm and the kids played for hours. Rooms were clean and spacious enough for 5 people to sleep and hang out comfortably. The location of the hotel was fantastic as the movie theatre, dining, and shopping were all within a 1 mile radius of the hotel. We will definitely stay there again!
Comment from Hotel Management
Jul 5, 2014 by Andy, Hotel Management
Hi Ms. Andrea, It sounds like your family had a wonderful experience with us! I'm glad the pool and our great location led to much fun. Thanks for highlighting our spacious and clean rooms. We hope to host you next time you're in town! Sincerely, Andy Schauer Guest Experience Manager SpringHill Suites by Marriott Peoria Westlake
4 out of 5
Recommended
for Business Travelers
by Ben from Springfield, Missouri

Business Trip to Peoria Illinois

Posted Jan 23, 2014
Pros: Breakfast, sleeping quarters and location.
Cons: The bathrooms. Shower was a unique experience. No barrier to trap the water from the stand up shower, had to use bath towels to soak it up.
Location: Location is everything these days. The fact is it had a great location to shopping mall, eating, easy commute, grocery store, etc.
I stayed at Springhill Suites on a very cold night during a snow storm. So it wasn't all that busy with guests. The hotel was very clean, my room was spacious, it smelled clean and was warm when I entered. The huge bed was indeed very comfortable, I slept like a log. The hotel was actually very quiet compared to other hotels I have stayed at. Morning breakfast was pleasant and the seating was comfortable for early risers and small families. Thought of having a burger at Five Guys for dinner, but I read reviews of a place called Biaggi's Ristorante Italiano which is a short walk right behind the hotel. I had the 5-star Pork Chop with Spinach Salad, and Apple Crisp Apple Cider Beer. It was phenomenal!! Highly recommend this place for couples and business travelers for fine dining without the fine dining price.
Comment from Hotel Management
Jan 26, 2014
Hello Ben, I'm glad you enjoyed our clean, spacious, quiet rooms! I agree we are fortunate to have a great location. I did want to advise that it sounds like your bathroom had an accessible shower and that most of our rooms have traditional showers. If you a prefer a traditional shower at a future visit; we would be happy to fullfill your request. Thanks for experiencing our hotel! Sincerely, Andy Schauer Guest Experience Manager
3 out of 5
Recommended
for Business Travelers
by Teresa from Chicago

Pricey for the stay but overall ok

Posted Jan 18, 2014 on Hotels.com
The heater was broken and all they could say was 'we will have someone look at it.' Overall a nice new hotel but I expect a working heater when it's 17 degrees outside.
Comment from Hotel Management
Mar 29, 2014 by Andy, Hotel Management
Hi Teresa, I am disheartened to hear about the situation with your heater. This is not a usual problem at our property and I hope it did not sour your experience with us. I hope you are able to give us another try and we are able to exceed your expectations on your next visit! Sincerely, Andy Schauer Guest Experience Manager
4 out of 5
Recommended
by A verified traveler

Clean & Friendly

Posted Jan 10, 2014 on Hotels.com
The hotel and room were clean and the staff was friendly and helpful. Exercise room and equipment were in better shape than most similar hotels.
Comment from Hotel Management
Mar 29, 2014 by Andy, Hotel Management
Hello, It sounds like you enjoyed your time with us! Thanks for recognizing our staff, clean rooms, and I'm glad you were able to get a good work-out completed in our exercise room! Sincerely, Andy Schauer Guest Experience Manager
5 out of 5
Recommended
for Couples
by jen from peoria

Posted Nov 4, 2013 on Hotels.com
Great service nice room comfy bed
Comment from Hotel Management
Mar 29, 2014 by Andy, Hotel Management
Hi Jen, It's great that you enjoyed our service and comfy beds. We hope to host you again! Sincerely, Andy Schauer Guest Experience Manager
5 out of 5
Recommended
for Overnight Stay Before Destination
by Joy from Pontiac

Nice hotel

Posted Aug 13, 2013 on Hotels.com
Was a very nice hotel. Our room was nice but I thought it had a little bit of an odor to it. Kids loved the pool. And breakfast was amazing.
Comment from Hotel Management
Mar 29, 2014 by Andy, Hotel Management
Hello Joy! I'm glad you and your kids enjoyed our hotel! I'm not sure what was the situation with the odor as I have not heard other information on this; but I'm glad you had a great experience, enjoyed the breakfast, and had a great time in our pool! Sincerely, Andy Schauer Guest Experience Manager
4 out of 5
Recommended
for Everyone
by linda from san francisco

Great new decor

Posted Aug 3, 2013
Cons: breakfast, as usual. Offerings of plain or nonfruit yogurt, more fruit, more vegetables. break out of the mold!
We loved walking into the "new" Springhill Suites! A sense of freshness and tranquility. The staff was very helpful and friendly, everything felt clean and new. Thanks for the update! We'll be back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel, other guests were loud and obnoxious.

Posted Sep 23, 2012
This was a very nice hotel. It was clean, breakfast was good, if typical, fare. The issues we encountered were 1)there was no wireless connection in our room, on the 5th floor. We had to go down the lobby to get a connection. Also 2) there was a child's birthday party held in a couple of the rooms on our floor and they were extremely loud at all hours of the night. I called down to the front desk and although the noise did subside at that time, it picked back up around 1:30am. We did not get much sleep and were traveling across country, driving 8 hours each day. So this lack of sleep was highly irritating. But I guess there is not much a hotel can do about the behavior of their guests.
5 out of 5
Recommended
for Everyone
by A verified traveler

great hotel for the price.

Posted Aug 22, 2012
Pros: note left by maid
The room is great and the location is perfect. close to mall and restaurants.
5 out of 5
Recommended
for Getaway With Friends
by kelly

nice hotel, good price

Posted Aug 21, 2012 on Hotels.com
front desk staff was very friendly; shuttle service is great with drop off/pick up thru 11pm within 10mi