Standard Room, 2 Queen Beds, Smoking | Laptop workspace, blackout drapes, iron/ironing board

Reviews of Super 8 by Wyndham Pekin/Peoria Area

2 out of 5
Super 8 by Wyndham Pekin/Peoria Area
3830 Kelly Drive, Pekin, IL

Reviews

6.4
Rating 10 - Excellent. 78 out of 464 reviews" "
Rating 8 - Good. 138 out of 464 reviews" "
Rating 6 - Okay. 102 out of 464 reviews" "
Rating 4 - Poor. 70 out of 464 reviews" "
Rating 2 - Terrible. 76 out of 464 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Jasmine

Traveled with family
Liked: Staff & service
Place was clean. Didn’t have a strong odor. Beds did make a lot of noise could have quieter. Overall felt very well kept
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Jasmine, We appreciate your positive feedback on the cleanliness and upkeep of our hotel. We'll make a note about the bed noise to ensure a comfortable stay for future guests. Thank you for sharing your experience with us.

8/10 Good

Kathleena

Traveled with partner
Liked: Cleanliness, amenities
I dont like the fact i had to pay an extra 20 dollars for a 5lb dog. Cleanining up around outside would be great.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Kathleena, We appreciate your feedback regarding the pet fee and cleanliness around the hotel premises. Your comments will be shared with the relevant teams for review and improvement. Thank you for bringing these concerns to our attention.

6/10 Okay

Tyler

Disliked: Staff & service
Response from Manager on Mar 12, 2024
Hello Tyler, We are glad to hear that you chose to stay with us. If you have any further details to share about your experience, please do not hesitate to reach out to us directly. We would appreciate the opportunity to address any concerns you may have.

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service
Great place to relax
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Natalie,We're thrilled that you found our hotel to be a great place to relax! We encourage all guests to unwind and enjoy their time with us. If there's anything else we can assist you with, please do not hesitate to reach out to our management team for further assistance.

2/10 Terrible

ADAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 28, 2024
Hello ADAM,We're sorry to hear that you didn't have a great stay. We value your opinion and would appreciate it if you could reach out to us directly so that we can address any specific concerns you may have had. We want to ensure a positive experience for all of our guests.

6/10 Okay

Dustin

Traveled with family
alright for the money
It was ok the tv didn’t work but other then that it was alright the pool was closed and they we’re remodeling.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Dustin,Thank you for staying with us and for sharing your feedback. We apologize for any inconvenience caused by the TV and the pool closure due to ongoing remodeling. We appreciate your understanding during this process. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello sherry,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a wonderful experience with us. Our team strives to provide exceptional service and we're delighted that we met your expectations. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Antoinette

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Dec 16, 2023
Hello Antoinette,Thank you for choosing our hotel for your stay! We're glad to hear that you had a wonderful experience with us. We always strive to provide exceptional service and a comfortable stay for our guests. Should you have any further comments or feedback, please do not hesitate to reach out to us directly. We hope to welcome you back again in the future!

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown and nearby shopping. Not much toilet paper supplied. Entry lights by door did not work.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Andrew,Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the toilet paper supply and entry lights. We apologize for any inconvenience caused and will certainly take this into consideration for future improvements. We hope you had an enjoyable time exploring the downtown area and nearby shopping.

4/10 Poor

Tauna M

The property is run down. The bathtub leaked like a faucet running all night. So bad that I had to shut the bathroom door and turn on the TV said I could sleep. The Kleenex dispenser was broken. The blanket that covered the bed was dirty… I had to wait 15 minutes to get someone to check me in. Needless to say, I won’t be staying there again.
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Tauna M, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We appreciate your comments and will address these concerns with the appropriate teams for further improvement. We hope you'll consider giving us another chance in the future to provide you with a better experience.

4/10 Poor

Margaret

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quiet but i came to the area to be closer to the hospital for a heart procedure to be done. Couldnt shower before the hospital due to the water pressure and cleanliness not being appropriate for such procedure. I basically didnt want to leave with anything i didnt come with. The sheetes wouldn't stay on the dirty mattress. My cousin and i had to sleep middle bed together to stay on sheets. The refrigerator wasnt plugged in and smelled horribly with black dots inside. Pool completely empty but didnt say that online and you probably should. Breakfast has gas station prewrapped donuts that didnt look very good. Cereal is available but you have to get milk out of a gallon jug in a small fridge. The way this world is i dont think thats very safe. Good way for a bad person to hurt a lot of people. All food options ahould be sealed for safety. And theres no elevator which again i wouldnt ahve gone considering i was having a heart procedure. Overall id not recommend or return.
Response from Manager on Nov 9, 2023
Hello Margaret, We apologize for any inconvenience you encountered during your stay. We strive to ensure all our guests have a comfortable experience. However, please note that we are unable to accept responsibility for the issues you mentioned. We appreciate your feedback and will use it to improve our services. Should you have any further concerns or questions, please feel free to contact our management team. Thank you for your understanding.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Brian, Thank you for sharing your feedback. We apologize for any dissatisfaction you experienced during your stay. Our team strives to provide exceptional service, and we regret falling short of your expectations. We appreciate your comments and will use them to improve our guests' experiences.

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Manager on Nov 21, 2023
Hello Brian,Thank you for rating us 5 out of 5! We're thrilled to hear that you had a fantastic stay with us. We strive to provide excellent service and a comfortable experience for all our guests. We hope to welcome you back in the future for another amazing stay.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Amanda,We are sorry to hear that you did not have a satisfactory experience during your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience caused. If you would like to further discuss your concerns, please feel free to contact our management team. Thank you for bringing this to our attention and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Angela

Stayed 2 nights in Oct 2023
Response from Manager on Oct 19, 2023
Hello Angela, Thank you for your feedback. Can you please provide more details about your experience?

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It advertised an indoor pool but it was drained. The entire establishment was dirty.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Brenda ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Cynthia, Tumbling Shoals

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the family room ( it had 3 queen beds) Very large room and clean.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Cynthia,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Antoinette

Liked: Staff & service, amenities
Disliked: Cleanliness
Hopefully pool up next time kids was disappointed
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
Hi Antoinette,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

6/10 Okay

Jacob

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 22, 2023
Hello Jacob,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Stephanie

Stayed 1 night in Sep 2023
Response from Manager on Sep 21, 2023
Hello Stephanie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Janet

Traveled with pets
Disliked: Property conditions & facilities
Did not like the garbage everywhere you looked someone needs to pick up litter
Stayed 7 nights in Sep 2023
Response from Manager on Sep 21, 2023
Hello Janet, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

8/10 Good

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
It was clean, the right price, and the owners were super friendly and helpful. I would stay here again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 13, 2023
Hi Karen,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

2/10 Terrible

Chelsea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was absolutely disgusting! There's no stairs. And the continental breakfast was donuts that had been thawed out and were soggy and oatmeal. My room smelled like a complete ashtray it didn't matter how much air freshener used
Stayed 3 nights in Aug 2023
Response from Manager on Sep 2, 2023
Hello Chelsea,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and clean room. Ok mattress and pillows, loud a/c unit. Pretty good for the very reasonable cost
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Dear Guest,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived, I waited 20 minutes for someone to come to the front desk to check me in (they were busy fixing a tv somewhere). The lock on the window in my room was broken - they had a wood stick there to put down for "security". The bathroom floor was so slick (greasy) I didn't want to walk on it. Just very unclean in general - will not return there.
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Bruce, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

6/10 Okay

Chris

Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Chris, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Enrique,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

4/10 Poor

Kimberleigh

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like quiet hotels this place was okay. There was a broken toilet seat, dog food under the nightstand (no pets), 1/4” of dust on each headboard, bed covers stained horribly, floors horrible couldn’t walk without shoes in room, & absolutely no customer service skills. God forbid you run out of toilet paper alone in the room they won’t run up a single roll.
Response from Manager on Aug 26, 2023
Hello Kimberleigh, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 Poor

Jeremy

Stayed 2 nights in Aug 2023
Response from Manager on Aug 25, 2023
Hello Jeremy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Roger

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The price was ok. It was $25 dollars higher in August than in June, but much less than Holiday Inn Express which also went up. Shower had high pressure. Quiet at night. Came into the (non-smoking) room without AC running and literally was having difficulty breathing! OK afterward with AC going. This was an extremely rare thing for me as I have no lung issues. Breakfast was poorest of any motel I've been in 50 years of extensive travel in the U.S and abroad. Owners were not that friendly. They even yelled at one person leaving after checking out. Picnic table in front was in broken state for at least 2 months. A couple of nails and/or a new board would have probably fixed it. Not a great experience for us.
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Roger, Thank you for your feedback, nightly rate changes depending on multiple factors such as date of the reservation, if there are upcoming events and etc. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

6/10 Okay

Michael

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Overall an okay stay. The biggest problem being the place was pretty dirty, smelly, and mystery stains everywhere. Mini fridge and AC barely functioned.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 8, 2023
Hello Michael,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

6/10 Okay

Antoinette

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was okay
Stayed 2 nights in Aug 2023
Response from Manager on Aug 9, 2023
Hello Antoinette, Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspire us. We will share your feedback with our staff members. Waiting to serve you again!

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities
Lots of places to eat near by quiet friendly staff
Stayed 1 night in Jul 2023
Response from Manager on Aug 4, 2023
Hi Brian,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

2/10 Terrible

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Thomas,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Dominick

Disliked: Cleanliness, property conditions & facilities
Bed bugs would not recommend
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Dominick, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Antoinette

Traveled with family and small children
Disliked: Property conditions & facilities
My room smelled like cigarettes and I seen a roach but other than that was okay
Stayed 2 nights in Jul 2023
Response from Manager on Jul 11, 2023
Hello Antoinette,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Richard

Traveled with partner
Staffing was understaffed ( couldn’t find housekeeping). We stayed for 4 days and we were happy with most things but there was insufficient towels and toilet paper and toilet seat needed replacement (broken hinge, chipped coating). Water was hot quickly (may have been room location), beds were comfy as were the pillows. Room decor was good/ interesting. Not a horrible choice but it could use some TLC.
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Richard, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Bojana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy and affordable
Clean hotel, pool was great for kids. Very good for the affordable price.
Stayed 1 night in Jul 2023
Response from Manager on Jul 9, 2023
Hello Bojana,Thank you for taking the time to share. We appreciate your feedback regarding our price as well as our pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

6/10 Okay

Linda L

Disliked: Property conditions & facilities
Gave me a hard time about booking a smoking room and did not know. I had, and we're not going to fix it. And whole building smells like smoke and stains.
Stayed 1 night in Jun 2023
Response from Manager on Jun 28, 2023
Hello Linda L, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

8/10 Good

Jerry

Stayed 1 night in Jun 2023
Response from Manager on Jul 15, 2023
Hello Jerry,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

KARL

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet seat wasn't even mounted shower curtain was filthy made me sick to think I had to pay for this !! Fixtures had a bad bulbs !! Waited around 10 minutes for someone to come and check us in!! Stay away
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hello KARL, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Vanessa

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Smell like cigarettes. People were slamming doors all night and screaming. No hot water.
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Vanessa,Thank you for sharing this experience with us. We truly value you feedback with regards to our hot water. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Poor

Nancy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room was not great. The carpeting had several tears in it. The bathtub was kind of stained, didn't really look clean. The breakfast was VERY minimal. A few packaged muffins, packets of instant oatmeal. The indoor pool was nice.
Stayed 1 night in Jun 2023
Response from Manager on Jun 8, 2023
Hello Nancy, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Dawn

Traveled with family and small children, Traveled with family
Liked: Staff & service, property conditions & facilities
The owners were GREAT, They were very kind and went above and beyond to see that a much needed quite night away was accommodated!
Stayed 1 night in May 2023
Response from Manager on Jun 3, 2023
Hello Dawn,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Peggy

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Condemn this location
This hotel was so noisy and slamming doors even at 4 in the morning. The beds are very uncomfortable and you feel like your laying on a hump. The manager was unfriendly and noisy when we didn't know what for to use. This location needs to be shut down. There kids were swimming in the pool and made the remark to my grandson(you wanna fight) and was throwing balls at him. Very rude
Stayed 2 nights in May 2023
Response from Manager on May 31, 2023
Hello Peggy, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

4/10 Poor

Thomas

Business traveler
Disliked: Cleanliness, staff & service
At check-in I waited I. The lobby ten minutes before the night clerk appeared. I didn’t request a smoking room. Actually I swore the listing said non-smoking property, but my room wreaked. I had to open the windows it was so bad. When I turned on the air conditioner there was a note instructing to hide tips there… My blanket was riddled with cigarette burns. There were no towels. The microwave turntable hadn’t been cleaned and was covered in the dried remnants of easy Mac. The tub was covered in dark greasy residue. My tip to the house keepers is actually do your job. I should’ve been paid to stay there like something out of fear factor, not the other way around
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Thomas, We would like to apologize for your experience with the smell, we implement a strict no-smoking policy and make sure that guests who violate those are reprimanded. We would appreciate it if these issues were reported during your stay as we could have sent back our cleaners and done a more thorough refresh of the room.

8/10 Good

Gina

Traveled with pets
Liked: Cleanliness
It was clean but seemed to be in repair/remodel. My tub faucet leaked. When I tried to check out a day early the person behind the desk first told me that I couldn't do that. I told him I wasn't staying and if he needed to keep the money for the day I wasn't going to be there that was fine. He made the effort to refund my money after I held firm.
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Gina, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

jeffrey

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was quiet.and the room was nice. However,the breakfast was very disappointing..
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Hi Jeffrey,It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we have met your expectations with our friendly services and the cleanliness of our guest rooms. It means a lot to receive your feedback regarding our breakfast services and apologize this was not up to your preferences. We hope to impress you during another visit with every level of service.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Hello Rodney,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a l Iovely time with my girlfriend the only thing i wish there was, was a screen on my window so i could of opened it for some fresh air but over all everything was great
Stayed 1 night in Mar 2023
Response from Manager on Mar 27, 2023
Hi Matthew,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.