Reception

Reviews of Econo Lodge - Perry National Fair Ground Area

2.5 out of 5

Reviews

6.6
Rating 10 - Excellent. 42 out of 201 reviews" "
Rating 8 - Good. 52 out of 201 reviews" "
Rating 6 - Okay. 44 out of 201 reviews" "
Rating 4 - Poor. 33 out of 201 reviews" "
Rating 2 - Terrible. 30 out of 201 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

James

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello James, We regret to hear that your experience did not meet expectations. Please feel free to contact us directly with any specific concerns you may have, so we can address them accordingly.

6/10 Okay

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Great service just need to work on checking in through the app
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Zoe, Thank you for sharing your experience with us. We appreciate your feedback on the check-in process and will certainly take it into consideration for future improvements. If you have any further comments or suggestions, please don't hesitate to contact our management team directly. Your input helps us enhance our guests' stay.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet room, comfortable beds, easy access to highway. Friendly staff.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Karen,We are delighted to hear that you found our rooms comfortable and our staff friendly. It is fantastic to know that our location suited your needs. Your kind feedback is truly appreciated, and we hope to welcome you back in the future.

6/10 Okay

John

Traveled with family
Liked: Staff & service
Improve
The rooms could be updated meaning the Bathrooms and sink outside the Bathroom. The coffee pot should be replaced. The bed and pillows were very comfortable.
Stayed 5 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello John,Thank you for sharing your feedback with us. We appreciate your compliments on the comfort of our beds and pillows. We value your suggestions for updating the rooms and we'll make sure to pass them along to our management team for consideration. We apologize for any inconvenience you experienced with the coffee pot and will address this with our housekeeping team.

10/10 Excellent

Jaycee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Jaycee,Even though your stay at our hotel did not meet your expectations, we appreciate your feedback and apologize for any inconvenience you may have experienced. We strive to provide a high level of service and are disappointed to hear that we fell short during your visit. We encourage you to contact our management team directly to further discuss your concerns and find a suitable resolution. Thank you for bringing these issues to our attention.

2/10 Terrible

Pankaj

Traveled with family
Disliked: Staff & service, amenities
House keeping staff was so rude. They entered the room without asking and forced us to checkout early. When I questioned they started shouting and miss behaved, I was about call police then some other staff member requested not to do so….. will never stay there.
Stayed 1 night in Dec 2023
Response from Manager on Jan 3, 2024
Hello Pankaj, We apologize for the inconvenience you experienced regarding our housekeeping staff. We take your feedback seriously and will address this issue internally. We strive to provide excellent service and are disappointed to hear about your negative encounter. We appreciate your understanding and hope to have the opportunity to improve your impression of our hotel in the future.

10/10 Excellent

Lynne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet rooms away from I-75 noise...beds/pillows very comfortable! Have stayed here twice, will stay again!
Stayed 1 night in Dec 2023
Response from Manager on Dec 17, 2023
Hello Lynne,Thank you for choosing our hotel for your stay. We're delighted to hear that you enjoyed our quiet rooms and found our beds and pillows comfortable. It's always a pleasure to welcome returning guests like yourself. We look forward to hosting you again in the future.

8/10 Good

Amanda

Stayed 1 night in Nov 2023
Response from Manager on Dec 14, 2023
Hello Amanda,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and value your business. If you have any specific feedback or suggestions, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty lobby. Pleasant staff. Looks like renovations may have been recently done but not completed. Highway noise due to close proximity to I-75. Lots of nearby restaurants. I would stay here again.
Stayed 1 night in Oct 2023
Response from Manager on Nov 7, 2023
Hello Joan,Thank you for taking the time to leave us a review. We're glad to hear that you found our lobby pleasing and our staff pleasant. We appreciate your feedback regarding the renovations and will take it into consideration. We apologize for any inconvenience caused by the highway noise, but we're glad that our location near restaurants was convenient for you. We look forward to welcoming you back in the future.

6/10 Okay

Randolph Benard

The price was good
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Randolph,We appreciate your positive feedback regarding our competitive pricing. We strive to offer our guests affordable rates without compromising on the quality of our services and amenities. Your satisfaction with our pricing reflects our commitment to providing value for your stay. We look forward to welcoming you back in the future for another enjoyable experience.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on Oct 17, 2023
Hi Mike,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Maria

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms.
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on Sep 5, 2023
Hi Maria! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We are also happy to hear that you found the location to be so convenient for your needs. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Tiffany

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
not like the pictures online.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 18, 2023
Hi Tiffany! Thank you for sharing your feedback with us. We apologize for the disappointing experience you had during your stay. Your comfort and satisfaction are crucial to us, and we deeply regret falling short of your expectations. We understand the importance of accurate representation, and we're updating our online imagery to better reflect our property. If you plan to stay with us again, we're confident your next visit will be significantly improved. We look forward to showcasing the positive changes made based on your valuable feedback.

4/10 Poor

Maira

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good price, place was outdated and smelled bad. Breakfast was ok. Front desk receptionist was nice and friendly.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 24, 2023
Hi Maira! Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. It's important for us to impress our guests and your comments will make this goal that much more attainable. We hope you'll return and let us show you a far better experience.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for us
The check in was easy and quick. Room was clean and comfortable. No complaints for a quick 1 night stay.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jul 11, 2023
Hello Josh! It's good to hear from you and we greatly appreciate that you've taken the time to share your five-star review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a nice extended stay and things were clean and pleasant. Just a couple things to improve. The out door pool was a bit dirty but the kids enjoyed it anyway. The dryer quit working and I had to fight for my $4 back which found ridiculous.
Stayed 2 nights in Jun 2023
Response from Manager on Jul 7, 2023
Hello Mary,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Our stay was very nice.. The hotel staff was very friendly. The hotel is older but nice.
Stayed 7 nights in Jun 2023
Response from Guest Relations Specialist on Jun 28, 2023
Hello Paul! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

8/10 Good

Aleida

Liked: Cleanliness, staff & service, property conditions & facilities
I don't typically write reviews but feel I need to when it comes to this one. My stay there was to have a safe and convenient place for my granchildren and I to stay at on our way to Look Out Mountain from Florida. At my first check in I was given the perfect room location given that all that mattered to my grandchildren was to go swimming in the pool. When we checked back in on our way back to FL I was given the same room. I am mentioning this because I want to stress how important it was for me that I was provided with the perfect room logistically. I did not receive the same hospitality at Red Roof Inn in Chattanooga and my experience there was way more stressful, despite their excellent location as well. If you are simply looking for a very convenient, clean for the most part, place to stop on your travels, I highly recommend this hotel. Right next to I-75, gas stations and food places right there. Perfect hotel to rest your head during your travels. As long as long you don't expect "resort" type of experience because that is not what this place is about. This place is about someone buying it, cleaning it up and upgrading to a place a grandmother of two kids felt safe and enjoyed seeing her grandkids have fun while stopping for a place to just rest for a night during travel.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on Jun 14, 2023
Hi Aleida! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

8/10 Good

Josh

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on May 30, 2023
Hi Josh! Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We're glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! Your rating will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cheap place to rest
The property is nice. The room was comfortable and clean. I see some people complaining and I dont get it. If you want the Hilton pay the Hilton price. All I need is a clean place to sleep and bathe. This place is right next to 75, has plenty of dining options and worked fine for what we needed. My only issue was the air conditioner was a little loud but even that was minor.
Stayed 1 night in May 2023
Response from bob patel on May 22, 2023
Dear valued guest, Thank you very much for your review and business. we appreciate your valuation of property .and we apologized for ac noise. we will be paying attention on it..we will try our best to serve you better in future.. Thank you again.

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 19, 2023
Hello Jeremy,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Howell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay only problem was got up to take shower had no hot water
Stayed 1 night in Feb 2023
Response from Manager on Feb 27, 2023
Hello Howell,Thank you for sharing this experience with us. We truly value you feedback with regards to our shower and hot water. We are always looking for ways to improve upon the guest experience so thank you for sharing.

2/10 Terrible

Sefika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend anyone
Stayed 1 night in Feb 2023
Response from Manager on Feb 13, 2023
Hello Sefika, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on Feb 6, 2023
Hello Michael,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than I expected. Very clean, cold a/c. Only let down is what looks like a hot tub is actually part of the pool and not warm whatsoever. Overall satisfied though.
Stayed 2 nights in Oct 2022
Response from Guest Relations Specialist on Oct 19, 2022
We are very grateful that you chose us to host your stay, and we are happy to hear that you enjoyed yourself. We can't wait to see you again the next time you visit the area.

6/10 Okay

Juan

Not the best
Room had a not to good ador towels stained. Bed very low. Locks not working properly. No coffee maker in the room.
Stayed 1 night in Oct 2022
Response from Manager on Oct 11, 2022
Hello Juan,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
We checked in and as soon we got to our room we checked out immediately!
Stayed 3 nights in Sep 2022
Response from Guest Relations Specialist on Sep 8, 2022
Your rating and review are greatly appreciated; however, we are sorry to hear that your experience did not meet your expectations, and we appreciate your feedback. Our guests' satisfaction is important to us, and we will use the feedback you provided to make improvements so that we can provide a better experience and overall impression of our hotel. I hope you will consider staying with us again so that we can provide you with an even better experience.

8/10 Good

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean
The room was clean. It’s an older hotel but they take care of it. This is not a fancy place. If you want a clean place to lay your head for the night at a good price then this is your hotel.
Stayed 1 night in Aug 2022
Response from Manager on Aug 27, 2022
Hello Jorge,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our price and comments about our room. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Trish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Good value.
Stayed 1 night in Aug 2022
Response from Manager on Aug 21, 2022
Hello Trish,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our service and also our value. We hope to see you again in the future.

10/10 Excellent

Jessica

Traveled with family
Liked: Staff & service, room comfort
Great customer service
The customer service was excellent. We had car trouble and were stuck on the interstate. It was getting late, so I called and the lady working the desk was so very sweet and nice. She helped us so we could keep the room we reserved. All the desk people were so nice and even watched our trailer that was parked next to the hotel for us. We appreciated everyone for looking out for us and helping us when things got stressful in traveling.
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello Jessica, Thank you for being a valued guest and for providing us the feedback regarding our service and also our room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Angel at the front desk was so pleasant! And helpful. Made me feel like family. The pool was so refreshing and spotless. Our rooms were clean and comfy. Would definitely stay again.
Stayed 1 night in Jul 2022
Response from Manager on Aug 6, 2022
Hello Karen, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our front desk and pool. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

justin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did an online reservation. Got there and was checked in in a matter mins. Place was pretty empty for a Saturday night, maybe it's just the area. Great because less people to watch behind your back. Place was nice and clean. Good price for a double bed, would have been a lot cheaper with a single. I see reviews for ppl complaining about the AC being high when arriving to the room. Why would a property waste running 70 AC units at full blast when on one is in them? We turned ours down to 60's and got cold in about an hour. Check out was super fast. Only issue I had was with breakfast. We were 1 min before breakfast was supposed to end, but when we got there there was no breakfast at all...as if they had already ended it prior to getting there early. So our fault for being close to late, but we were at the deadline hoping for scraps. Other than that, perfect stay.
Stayed 1 night in Jul 2022
Response from Guest Relations Specialist on Jul 20, 2022
Your bright smile gives us the motivation we require to keep going. We are extremely grateful to you for commending a perfect score on us! We would be delighted to serve you once more. Thank you very much.

10/10 Excellent

Christina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids loved the pool
Stayed 1 night in Jun 2022
Response from Manager on Jul 8, 2022
Hello Christina, It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our pool. I hope you will return to enjoy a memorable and exceptional experience.

4/10 Poor

Vijay

Traveled with family
Disliked: Room comfort
This is a very old place. All equipment are very old. The refrigerator was not working. Breakfast is very limited.
Stayed 1 night in Jun 2022
Response from Guest Relations Specialist on Jun 28, 2022
Hello, Vijay. I would like to apologize for not exceeding your expectations with the condition of our hotel amenities and accommodations. Your satisfaction is important to us as we are continuously striving to provide a better experience and impression of our facilities. Your suggestions have been shared with management and we appreciate your feedback. I hope that you will stay with us again if your travels bring you back this way.

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dead cockroach on the floor. Shower didn’t drain
Stayed 1 night in Jun 2022
Response from Manager on Jun 15, 2022
Hello James, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 11, 2022
Hello Holly, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

6/10 Okay

Ebony

Stayed 2 nights in Jun 2022
Response from Manager on Jun 7, 2022
Hello Ebony, On behalf of our entire staff thank you for staying with us and for rating your stay.,

6/10 Okay

Ebone

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in May 2022
Response from Manager on Jun 1, 2022
Hello Ebone, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Graduation
Our stay was ok. On our first morning no hot water, but was fixed fairly quick. On the website it states restaurant and lounge. That is not so. Was a little disappointed but, was ok with it. Plenty of restaurants close by.
Stayed 2 nights in May 2022
Response from Manager on Jun 10, 2022
Hello Pamela, Thank you for taking the time to share your comments regarding our hot water. Guest comments such as yours help us to continuously improve. Thank you for your business.

2/10 Terrible

Joseph

Disliked: Property conditions & facilities, room comfort
Rather not
Stayed 1 night in Apr 2022
Response from Manager on Jun 13, 2022
Hello Joseph, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Amanda

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at this property 2-3 times a year, for the last 5 years due to work. It’s always a pleasant experience .
Stayed 4 nights in May 2022
Response from Manager on May 16, 2022
Hello Amanda, Thank you so much for the incredible rating. We look forward to your next visit!

10/10 Excellent

Stella

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joy was absolutely amazing and she took care of us 5 star. I will definitely miss seeing her face. Excellent staff!
Stayed 2 nights in Apr 2022
Response from Manager on Apr 17, 2022
Hello Stella, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Mittie

Stayed 1 night in Apr 2022
Response from Manager on Apr 12, 2022
Hello Mittie, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 3, 2022
Hello Bradley, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,

4/10 Poor

Kristine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not thoroughly cleaned walls, base boards. Can tell had excessive water damage. Bedding was clean. I was double charged for room. Had to call to get credit back.
Stayed 1 night in Mar 2022
Response from Manager on Apr 3, 2022
Hello Kristine, "We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Sketchy, but cheap—right off interstate
Upon check-in, they never asked for ID or credit card for incidentals. Previous guests paying cash which I never see at other motels. Clean, no-frills, cheap motel for quick stay on way to FL, but lacking hot water for showers. Breakfast was only waffles. When walking outside, sketchy back bldg had someone smoking weed from balcony. Overall, a little sketchy…
Stayed 1 night in Mar 2022
Response from Manager on Mar 28, 2022
Dear Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our breakfast and also our hot water. I hope you will return to enjoy a memorable and exceptional experience.

6/10 Okay

jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 21, 2022
Hello jessica, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

Maya

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Amenities
VERY high pet feeds, room smelt musty and dirty
Stayed 3 nights in Mar 2022
Response from Manager on Mar 23, 2022
Hello Maya, On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old, outdated rooms
The rooms are old and definitely need to be updated and the rooms looked dirty. The bath towels were thin and old as well. The ones in our room were dirty. Not a good stay at all.
Stayed 1 night in Mar 2022
Response from Guest Relations Specialist on Mar 14, 2022
Hi, Jennifer. Thank you for sharing your experience, and please accept my sincere apologies for any inconveniences you encountered during your stay. We are disappointed that we were unable to meet your full expectations, and we are determined to work even harder to ensure that each guest has a positive experience. If you return to the area, I hope you will find your expectations far exceeded.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was great, the lady at the desk was super nice, the outside property was very clean. My only complaint was the inside pool and hot tub were too cool but my 2 yr old and 7 yr old loved it anyway.
Stayed 1 night in Feb 2022
Response from Manager on Mar 4, 2022
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!